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ibis Bengaluru City Centre Hotel 3 stars

Customer review rating (ALL Rating) 4.2/5 2,197 reviews

ALLSAFE approved hotel

ibis Bengaluru City Centre
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+ 15 Services

Hotel extras

  • The hotel is pet friendly!

  • Longest Breakfast from 4am to Noon

  • Contemporary meeting & event facilities for up to 60 persons

  • Adjacent to Kanteerava Stadium . Close proximity to UB City.

  • Pay a little more and enjoy room with extra benefits at INR 499.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Bengaluru City Centre

Plot No - 30
Rajaram Mohan Roy Road
Off Richmond Road 560027
560027 bengaluru
india

Tel: +918042548000

Fax: (+91)80/42548001

Check-in from 14h00

Check out up to 12h00

  • MAJESTIC :  KIAS 12 Corporation Bus Station

  • By plane

    KEMPEGOWDA INTERNATIONAL AIRPORT At 35.6km / 22.12 miles - Shuttle paying

  • By train

    BANGALORE CITY RALIWAY STATION At 3.4km / 2.11 miles

GPS :12.967349, 77.593826

Hotel services

SPICE IT

Our Spice It restaurant offers you a unique opportunity to explore Indian, Oriental and European spices - Create your own combination and watch our chefs prepare it in front of you.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 2 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 173 rooms
    • One room for people with reduced mobility
    • No family room
    • No connecting room
    • 149 non-smoking rooms
    • 8 floors
  • Languages spoken at the hotel
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line Additional charge
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet Additional charge
  • Check In & Check-out facilities
    • Express check-out
  • Desk equipment available
    • Shoe shine machine
  • Currency exchange
    • Currency exchange
Access to property
  • Shuttle
    • KEMPEGOWDA INTERNATIONAL AIRPORT Additional charge
    • BLR Additional charge
Well-being
  • Gymnasium
    • On site

Our accommodation(s)

Your sleep is our priority in our 173 modern, soundproof rooms with big fluffy pillows, super-soft duvet and high-tech mattresses that align with the density points of your body. The new Sweet Bed by ibis is difficult to leave!

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 90

  • Maximum capacity: 60 people

  • Maximum banquet capacity: 45 people

Find out more

Our guest reviews for
ibis Bengaluru City Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,197 reviews

TripAdvisor Rating 4.5/5

1,162 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good infrastructure ,city center

Customer review rating 4.5/5

Manoj N. Families - 23/11/2021 Confirmed reviews ALL

Good accommodation, good food well maintained rooms and bathrooms all over is good and satisfied

Dear Manoj, We very much appreciate your comments regarding your stay at the ibis Bengaluru City Centre. It is always a pleasure to receive positive feedback. We have made a note of your rating on the Wi-Fi and the same shall be shared with the concerned and would be worked upon. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Irfan KHATRY General Manager

Good Experience

Customer review rating 5.0/5

Deepak S. Business - 22/11/2021 Confirmed reviews ALL

Requested a room change, it was done . Food is good. I thank Pramod and Team, for making my dinner experience very good.

Dear Mr. S., We very much appreciate your comments regarding your stay at the ibis Bengaluru City Centre. I am glad that you were taken care well by the Heartists especially Pramod & team who shall be super happy reading this review. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Irfan KHATRY General Manager

Extremely helpful and friendly staff

Customer review rating 5.0/5

Sourabh M. Couples - 21/11/2021 Confirmed reviews ALL

Everyone we interacted with at the hotel - front desk, housekeeping, room service, restaurant staff - were very helpful and went beyond the professional call of duty to ensure that our stay was comfortable in every possible way.

Dear Mr. M., We very much appreciate your comments regarding your stay at the ibis Bengaluru City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Irfan KHATRY General Manager

Excellent location

Customer review rating 5.0/5

S V. Business - 21/11/2021 Confirmed reviews ALL

Good experience..great staff and excellent service

Dear Mr. S., We very much appreciate your comments regarding your stay at the ibis Bengaluru City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Irfan KHATRY General Manager

Okay

Customer review rating 3.0/5

Rehan N. Business - 20/11/2021 Confirmed reviews ALL

Food quality not good, service compromised, attitude of staff needs training, cleanliness of room not up to mark.

Dear Mr. N., Thank you for taking the time to tell us about your experience at the ibis Bengaluru City Centre. I am sorry that your overall experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Irfan KHATRY General Manager

Stellar staff, well located, clean and comfortable hotel

Customer review rating 4.0/5

Natalia Business - 18/11/2021 Confirmed reviews ALL

I will stay at Ibis City Center every time I come back to bangalore primarily for the wonderful staff. 5 of us stayed as a work team in Bangalore for meetings. Pramod in the restaurant, as well as his team, welcomed us to spend the days working and made us extremely comfortable, even when the restaurant was not serving food. Can’t emphasize enough how easy that made our lives. In the check in desk, Farooq, Nadeem and a woman whose name I didn’t catch were also extremely helpful and mind.

Dear Natalia, We very much appreciate your comments regarding your stay at the ibis Bengaluru City Centre. It is always a pleasure to receive positive feedback. I am glad that you were taken care well by the Heartists especially Pramod, Nadeem, Farooq and Afsha who shall be super happy reading this review. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Irfan KHATRY General Manager

Comfortable and safe.

Customer review rating 5.0/5

Deepa B. Business - 18/11/2021 Confirmed reviews ALL

The room was neat and comfortable, staff was extremely helpful and courteous, breakfast varied ,tasty and well presented.

Hi Deepa, We very much appreciate your comments regarding your stay at the ibis Bengaluru City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Irfan KHATRY General Manager
Customer review rating 2.0/5

Akhilesh Business - 17/11/2021 Confirmed reviews ALL

Have stayed across Accor hotels in India and abroad and have high regard for the customer centricity and cleanliness that you come across generally in your hotels. However, this one is an exception in all parameters and rates very low on all of them from the way staff interactions are, cleanliness (towel was dirty), not even a soap for hand wash (had to request for that). Even the food ( had ordered a salad) was disastrous. Wouldn't want to come back to this particular hotel.

Dear Mr. A., Thank you for taking the time to tell us about your experience at the ibis Bengaluru City Centre. I am sorry that your overall experience did not meet your expectations; please allow me to express my sincerest apologies. Our Housekeeping Manager, Salam did brief on the challenges you faced during your visit to the Hotel and its very unfortunate that we could not turn around your experience. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Irfan KHATRY General Manager Sincerely, Irfan KHATRY General Manager

Excellent location, Friendly Staff

Customer review rating 4.5/5

Dinesh D. Business - 14/11/2021 Confirmed reviews ALL

It was great stay and excellent value for money. Great location in City Centre, food is delicious, very helpful & friendly staff

Hi Dinesh, We very much appreciate your comments regarding your stay at the ibis Bengaluru City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Irfan KHATRY General Manager

Good Stay

Customer review rating 4.5/5

Akash P. Business - 13/11/2021 Confirmed reviews ALL

Excellent service.. Well behaved staff.. superb resturant.. Clean rooms..

Dear Sanitha, We very much appreciate your comments regarding your stay at the ibis Bengaluru City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Irfan KHATRY General Manager

Well located

Customer review rating 4.0/5

Rajeev K. Families - 08/11/2021 Confirmed reviews ALL

The stay was good.

Dear Rajeev, We very much appreciate your comments regarding your stay at the ibis Bengaluru City Centre. It is a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Irfan KHATRY General Manager
Customer review rating 3.0/5

Sumita G. Business - 06/11/2021 Confirmed reviews ALL

your washrooms are very small, and staff is little slow

Dear Ms. Sumita, Thank you for taking the time to tell us about your experience at the ibis Bengaluru City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We totally understand your concern on the room size but please be rest assured that ibis globally comes across in similar specifications. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Irfan KHATRY General Manager

Good food and rooms are equipped with all necessary facilities.

Customer review rating 4.0/5

Ak Business - 05/11/2021 Confirmed reviews ALL

I enjoyed the food during my stay. The chef was very co-operative and helpful. Although the beds in room must be changed as the wheels under the bed constantly move the bed while sitting or sleeping. The software at front desk also needs to be updated as twice I got disturbed by staff when they sent food to wrong once and next time I was asked about check out 3 days before I was supposed to leave.

Dear Mr. K., Thank you for taking the time to tell us about your experience at the ibis Bengaluru City Centre. I am sorry that your overall experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Irfan KHATRY General Manager

It was just ok..

Customer review rating 3.0/5

Anonymous Business - 04/11/2021 Confirmed reviews ALL

The front office staff were not very welcoming... Need better staff for good hospitality.. And better staff in the evening and early morning hours.. rather than only a part time or internee... Room requested prior hand wasnot given as promised..

Dear Mr. R., Thank you for taking the time to tell us about your experience at the ibis Bengaluru City Centre. I am sorry that your overall experience did not meet your expectations; please allow me to express my sincerest apologies. Our Duty Manager, Ravi did brief on the challenges you faced during your visit to the Hotel and its very unfortunate that we could not turn around your experience. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Irfan KHATRY General Manager

Deecnt stay in the heart of Bangalore Cty

TripAdvisor rating 4.0/5

Ashish P Business - 22/10/2021 TripAdvisor review

Check in was smooth, room was good, overall service was good , check out was smooth ... so not much to complain ... though i would like to note 2 observations for future improvement 1) on the first day i did order food in room and requested the bill to be posted to my room. However the service guy told me they don't post food bills to room and insisted I pay cash or by UPI. On the day of my check out I did order food again and this time the service guy told me that the bill could be posted to my room and I can pay at check out. Just 2 days and 2 different versions. I think the hotel should make the policies clear and standard so that guest is not confused. 2) Except the Idly's the breakfast was good all thru. I am not sure why the Idly is not getting upto mark right in city of Bangalore ... one would expect better prepration of Idlys.

Hi Ashish P, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Your review on trip advisor had given us an opportunity to make up for the lapses in the service. Your comments have been shared with our concerned teams. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Irfan KHATRY

Pleasant Stay right in the centre of the City

TripAdvisor rating 5.0/5

anoop_ch_india 19/10/2021 TripAdvisor review

The location of the stay is perfect for all city errands and meetings. Well behaved staff. The rooftop bar is a place to wind down at the end of a busy day. The front door staff are really helpful. Always helping guests. Special mention to those kind hearts.

Hi anoop_ch_india, Wow! You made it our day with this detailed review and we cant ask for more. We are glad that you had a comfortable stay and you were taken care well by the Heartists who shall be super happy reading this review. We wish to see you back to experience #LoveIBISM. Regards Irfan KHATRY

Minimal - but great location and good food at KA01 terrace bar

TripAdvisor rating 4.0/5

youngbuddha 24/09/2021 TripAdvisor review

Good clean beds and bathrooms in a standard, no-fuss offering. Great location across the stadium and Cubbon Park so you can always amble out for a walk in the greenery and pedestrian-friendly sidewalks all around the area. KA01 terrace bar's food is very good - try the Irani Kebab!

Hi youngbuddha, We would like to thank you for sharing your experience on TripAdvisor. We are all pleased to learn that you had an enjoyable experience at the Hotel and especially the KA01 food. Your feedback will be shared with our KA01 Rooftop Bar and Eats Chefs they shall be super happy. We are always thrilled when our guests point out our dedication to the guest experience. We were very touched by your compliments. We wish to see you back to experience #LoveIBISM. Regards Irfan KHATRY

Good staff

TripAdvisor rating 5.0/5

youngbuddha Business - 27/02/2021 TripAdvisor review

Neat and tidy property with well insulated/sound-proof rooms that help you work and sleep in peace (no honking sounds from the street!) Easy walk to Kanteerva stadium and Cubbon Park for your morning or evening walks or jogs. The roof-top bar has good drinks and easy-on-the-pocket appetizers. The mutton kebab with naan was quite wonderful.

Hi youngbuddha, Thank you sharing your feedback following your recent stay with us and extending your support to the pandemic. We were all pleased to host the Indian Women's Basketball Team in Ibis Bengaluru City Centre. I am very happy to learn that you enjoyed the Mutton Kebabs with Naan and the same shall be conveyed to our Chef's who shall be super happy reading this review. We thank you for choosing Ibis Bengaluru City Centre and we look forward to welcoming you back soon. #LoveIBISM Regards Irfan KHATRY

Good location, nice stay

TripAdvisor rating 5.0/5

ashutosz 20/02/2021 TripAdvisor review

Hotel is located at a good location. Rooms are clean. All the basic amenities are available. Wi-Fi is good but can be better. Breakfast was good. Good number of dishes were available to choose from. Staffs were cordial and professional. They were polite and patient enough to listen to your queries and answer. Didn't face any issue. Will definitely stay there on my next visit.

Hi ashutosz, We are all pleased to learn that you had an comfortable stay during these difficult times of COVID-19. We are glad you enjoyed the food and were taken care well by our Heartists. Your feedback on the Wi-Fi is been duly noted and please be rest assured that we shall work towards the same. The feedback that you have shared will strive as a great example to encourage us to continue to give the service we strive to. Thank you again for sharing your feedback, and please stay safe. We wish to see you back to experience #LoveIBISM. Regards Irfan KHATRY

Not Worth It

TripAdvisor rating 2.0/5

Rastogiprg 18/02/2021 TripAdvisor review

The front desk service was not at all hospitable. The room was not as good as it should have been at that room rate. Extra towels, water bottles and pillows had to be requested. Housekeeping randomly disturbed me in the afternoon. Not worth it.. find another hotel.

Hi Rastogiprg, Thank you writing to us. Our sincere apologies for the inconvenience caused with regards your overall experience during your stay with us. While I wish you had a better service experience, it is feedback like this that we learn from and use to improve. At Ibis Bengaluru City Center we work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short of your expectation I shall personally look into the same and ensure the issues highlighted do not reoccur. Request you to give us a chance to earn back your trust; I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. I look forward to welcoming you back to Ibis Bengaluru City Centre. Regards, Irfan KHATRY

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