The Sebel Twin Waters 4 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 391

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The Sebel Twin Waters - Image 1
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80 North Shore Road, Twin Waters, 4564 TWIN WATERS, Australia

Opis

O hotelu

  • Ideal for exploring the Sunshine Coast, as it provides a peaceful paradise in sunny Queensland

  • Accommodation is a safe, gated beachside retreat situated around picturesque saltwater lagoon

  • BBQ's & entertaining area are perfect for you to enjoy with a loved one or a group of friends

  • Welcome your clients and colleagues to conference, meeting or event will be one not to forget

  • Sebel Twin Waters features a private lagoon, picnic area including access to Mudjimba Beach

Nasze pokoje

Lokalizacja hotelu

The Sebel Twin Waters

80 North Shore Road, Twin Waters
4564 TWIN WATERS
Australia

Pozycja GPS:-26.635807, 153.099638

Telefon

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Transfer
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Całkowity zakaz palenia na terenie całego obiektu

Basen

Unwind by the picturesque saltwater lagoon pool or spend time by one of the three outdoor pools while the kids enjoy there own fun in the children's pool.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.4/5  Liczba opinii: 391

Ocena TripAdvisor  4.0/5  Liczba opinii: 469

A potentially good place but unfortunately let down by age, lack of maintenance and atrocious service.

Ocena na stronie TripAdvisor 1.0/5

PhilipB926 Opinia zatwierdzona w TripAdvisor

Initially I thought that these apartments were quite good. They are very spacious and well located but then I started to see where they had not been maintained. On top of a LOT of wear and tear we then found a major mould problem above the dining room table. Then went to put some stuff in the bin and found a major maggot infestation. Blinds were tattered. The view out the kitchen window was some rusting old satellite dish. The basin in the bathroom was loose. Drain pipes were rusted through making it impossible to leave the apartment when it was raining without getting soaked. (see photos). Problems started at check in. Demanded an extra payment despite everything having been paid in full. Tried to claim it was a booking on Expedia which they hadn’t received payment from. Had to get the travel agent American Express involved to reverse it. They refused to record my Accor membership against the booking, despite the fact that I wasn’t expecting any points as it was an external booking. Definitely not the standard that I would expect from an Accor property. Probably should have read the other reviews before booking as it would seem this experience is quite common.

You don't get what you pay for!

Ocena na stronie TripAdvisor 3.0/5

rachdale2018 Opinia zatwierdzona w TripAdvisor

The service and standards have definitely dropped. We booked/paid for a lagoon view apartment only to be placed in a room that overlooks the back bushland, see pic. When we questioned the room we were told that it was lagoon view as we could see some water (yes, from a bedroom window). Small 1 x 375ml soft drink for loyal members (Gold). Light bulb hanging from wire in bathroom, multiple lights not working, dirty bed side tables......like I said the service and standards have dropped and they just don't seem to care.

Relaxing at Twin Waters

Ocena na stronie TripAdvisor 5.0/5

Stroud50 Couples - Opinia zatwierdzona w TripAdvisor

Fantastic couple of weeks at the Sebel Twin Waters. We had a wonderful fully equipped apartment overlooking the lagoon that had everything we needed. Good beach access the road. Great location but you need a car for an extended stay. We would stay again.

Hi Stroud50, Thank you for taking the time to provide me with your feed back. It is so great to hear that you thoroughly enjoyed your stay with us. I look forward to welcoming you back when you are next Holidaying on the Sunshine Coast.

Old, dirty, not what you’d expect under the Sebel Branding. DO NOT BOOK!

Ocena na stronie TripAdvisor 1.0/5

Tammy J Rodziny - Opinia zatwierdzona w TripAdvisor

This place is a real disappointment. Not only is it old, dated and falling apart, but it’s also dirty (spider webs, cockroaches etc). I do a lot of travel for work and personally, and always stay in 4-5 star resorts & hotels. Expected better for Sebel branded resort. Very disappointing and would recommend you book elsewhere. Sebel should remove their branding if not ensuring properties meet a certain standard. It’s that bad I’m actually looking forward to heading home & would do so if it wasn’t for the rest of our family meeting here for our annual holiday. Embarrassing as I’m the one who recommended it to everyone (currently 5 plus apartments booked in here at the moment).

Hi Tammy J, Thank you for taking the time to provide us with your feedback. I was very sorry to read that the rooms that you were allocated did not meet with your expectations and that we were not able to relocate you due to occupancy. I have passed a copy of your feedback on to the owner of the apartment so that we can work with them to improve their investment. I hope that you consider staying with us once again when you are next visiting the Sunshine Coast. Kind Regards Tim H

ACCOR COST-CUTTING AT ITS FINEST.

Ocena na stronie TripAdvisor 1.0/5

trblvb Opinia zatwierdzona w TripAdvisor

Accor's Disregard for Loyal Members, I won't stay at this property ever again — COST-CUTTING AT ITS FINEST. The room was filthy—beach sand in the lounge, dirty curtains and blinds, pubic hairs in the main shower, and dirty glassware. Only 2 towels and no soap, no reserve toilet paper provided for 5 adults and 1 child in a 3-bedroom apartment. Reception staff were uncontactable by phone. I had to walk to the reception office 4 times, and they were forgetful. We went OVER 24 hours without any soap. Despite many attempts, soap and toilet paper weren't delivered until the next day—woeful customer service. Bluntly told we could not use the Accor Platinum free breakfast or drink benefit. No room upgrade despite multiple higher-tier rooms being available for Platinum members. The amenities were the worst I've received as a Platinum member—a small bottle (375ml) of Bundaberg soft drink. Late check-out was only available until 11 am. The Wi-Fi speeds were very poor, and most of us gave up trying to connect our phones. Overall, the status benefits are pathetic, and the cleanliness and maintenance need significant improvement.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 140 Liczba opinii 9.1/10 Lokalizacja
  • 271 Liczba opinii 6.7/10 Pokój
  • 114 Liczba opinii 7.6/10 Obsługa
  • 10 Liczba opinii 0/10 Internet
  • 79 Liczba opinii 3.5/10 Czystość
  • 12 Liczba opinii 5/10 Śniadanie
  • 10 Liczba opinii 3.5/10 Napoje

Zarządzane przez Trustyou

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Twin Waters - wszystkie nasze hotele

Minimalna, szacunkowa cena za 1 noc dla 1 osoby w danej kategorii cenowej pokoju, bez usług dodatkowych, bez śniadania. Odpowiada najniższej cenie zwykłej obejmującej wszystkie podatki (Niektóre podatki należy opłacić po przybyciu do hotelu (np. podatek turystyczny) zgodnie z obowiązującymi przepisami lokalnymi.) w danym obiekcie, dostępnej danego dnia na stronie https://all.accor.com/, za pobyt na jedną noc rozpoczynający się w ciągu kolejnych 20 dni. Cena zmienna uzależniona od okresu i dostępności. Cena jest gwarantowana tylko w momencie rezerwacji. Opłaty za wszystkie rezerwacje (zagraniczne) dokonywane są w walucie kraju, w którym znajduje się hotel. Gwarantowana jest tylko kwota potwierdzona podczas rezerwacji w walucie kraju, w którym znajduje się hotel. Szacunkowa wysokość opłaty w Twojej walucie może zostać wskazana, ale nie stanowi ona ceny umownej. W momencie płatności Twój bank może obciążyć Cię opłatami bankowymi i/lub opłatami za przewalutowanie.