Novotel Sunshine Coast Resort 4 gwiazdki

Ocena klientów (Ocena ALL) 4.0/5 Liczba opinii: 4 116

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Novotel Sunshine Coast Resort - Image 1
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Novotel Sunshine Coast Resort - Image 4
270 Ocean Drive, TWIN WATERS, 4564 SUNSHINE COAST, Australia

Opis

O hotelu

  • Cafe, Bar and Restaurants overlooking private lagoon and swimming pool

  • Private saltwater lagoon with complimentary use of kayaks and catamarans for all guests

  • Walking distance to the patrolled surf beach, Maroochy River boardwalk and 18 hole golf course

  • Sunshine Coast Convention Centre

  • Exclusive one-of-a-kind renovated Overwater Bungalows & a brand new 3 bedroom Grand Bungalow.

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Lokalizacja hotelu

Novotel Sunshine Coast Resort

270 Ocean Drive, TWIN WATERS
4564 SUNSHINE COAST
Australia

Pozycja GPS:-26.631233, 153.097443

Telefon
Faks +61 7 5448 8001

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.0/5  Liczba opinii: 4 116

Ocena TripAdvisor  3.5/5  Liczba opinii: 346

Stunning native gardens

Ocena na stronie TripAdvisor 5.0/5

SwissBrown Opinia zatwierdzona w TripAdvisor

Great stay. The gardens are just stunning and looked after beautifully by the grounds team. They still retain their natural appeal and are not overly manicured. Some of the older units could do with a little refurb but the draw card for us the tranquil garden setting.

Dear SwissBrown, Thank you for your wonderful feedback about your recent stay. It is delightful to hear that you enjoyed our stunning native gardens and appreciated the efforts of our grounds team in maintaining their natural beauty. Your observation regarding the need for refurbishment in some of the older units is noted and will be shared with our management team for consideration in future enhancements. We look forward to welcoming you back for another enjoyable visit! Sincerely, Cory Guest Service Agent

Extremely Poor Food & Cleanliness.

Ocena na stronie TripAdvisor 1.0/5

stevee261 Solo travel - Opinia zatwierdzona w TripAdvisor

I live locally and often pop in for a drink and something to eat. Unfortunately the food has gone massively down hill especially as the prices are pretty high. The tables are constantly covered with empty glasses and left over food which the Bush Turkeys love. Tables must be cleaned immediately and the standard of food needs to be addressed. Locals will stop using the place unless standards are improved.

Dear stevee261, Thank you for feedback regarding your recent experience. It is concerning to hear about the decline in food quality and cleanliness, especially as a valued local patron. The issues you raised regarding the cleanliness of the tables and the standard of food will be taken seriously and addressed with the management team. It is essential for us to maintain a welcoming environment for all guests. Your insights are greatly appreciated, and there is a commitment to improving the overall experience. We hope to regain your trust and provide a much better visit in the future. Sincerely, Guest Service Agent

A much needed break for my family,

Ocena na stronie TripAdvisor 5.0/5

178reni Rodziny - Opinia zatwierdzona w TripAdvisor

From check in to check out, our experience was great. We stayed at the hotel for 3 nights and the kids wished it was longer. We stayed in a lagoon view room with amazing views and wild life outside your door. The pool area was stunning with plenty of space. The complimentary hotel activities were great. Keep you and the kids busy the whole day. You don’t need to leave the resort for days. The hotel’s setting and location are beautiful and well maintained. The room was comfortable for a family of 4 ( kids 7 and 10). Our stay was Monday - Thursday. I would stay again if in the area.

Dear 178reni, Thank you for sharing your delightful experience from your recent stay. It is wonderful to hear that your family enjoyed the lagoon view room, the stunning pool area, and the complimentary activities that kept everyone engaged. We are pleased that the hotel’s setting and location met your expectations and that the room was comfortable for your family. It is always rewarding to know that guests feel they can fully enjoy the resort without needing to leave. We look forward to welcoming you back for another memorable stay! Sincerely, Guest Service Agent

Novotel Twin Waters Resort

Ocena na stronie TripAdvisor 4.0/5

Reagan S Opinia zatwierdzona w TripAdvisor

The resort is absolutely beautiful especially the pool, beach and lake, but we found a majority of the staff were quite rude and overworked. This resort isn’t run very well and has the potential to be so much better for guests. The beach and pool area is their saviour everything else is run very poorly. We checked in at 3pm and check in is from 2pm and we still had to wait for our room to be ready. I think the management of this resort needs some guidance to make this place more entertaining for guests and maybe employ extra staff.

Hi there, Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed the beautiful pool, beach, and lake areas. However, we’re truly sorry to learn that your experience with our staff and overall service did not meet your expectations. Our goal is to provide a seamless and enjoyable experience for all our guests, and we clearly fell short in this instance. Please rest assured that we are taking your feedback seriously and will work on implementing improvements to enhance our service and overall guest satisfaction. Warmest Regards, Bailey Sullivan Front Office Assistant Manager

Pleasant weekend getaway

Ocena na stronie TripAdvisor 4.0/5

nga444 Rodziny - Opinia zatwierdzona w TripAdvisor

Pool, lake and fake beach are lovely. We loved the walk around the lake and to the beach. It is located in such a peaceful surrounding. It was amazing to see kangaroos hanging around on the grass. Good buffet breakfast and convenient restaurant/bar on site. However, the property seems run down, the gardens were not well kept and rooms don’t have very good sound proof. Hope they will have had some renovations or facelift next time we’re back.

Hi There, Thank you for your feedback. We’re glad you enjoyed the lake walk, peaceful surroundings, and kangaroo sightings, as well as the buffet breakfast and on-site restaurant/bar. We apologize for the issues you encountered with the garden upkeep and room soundproofing. Your comments are noted and will passed on to the relevant management teams, and we’ll work on these areas to improve our property. We appreciate your insights and hope to have the chance to offer you a better experience on your next visit. Best regards, Bailey Sullivan Front Office Assistant Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 979 Liczba opinii 8.5/10 Lokalizacja
  • 2 612 Liczba opinii 5.4/10 Pokój
  • 2 230 Liczba opinii 6.8/10 Obsługa
  • 19 Liczba opinii 5.6/10 Internet
  • 1 414 Liczba opinii 4.6/10 Jedzenie
  • 824 Liczba opinii 4.5/10 Komfort
  • 803 Liczba opinii 4.3/10 Czystość
  • 696 Liczba opinii 8.2/10 Śniadanie

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