The Sebel Twin Waters 4 étoiles

My family stayed at Sebel Twin Waters for two weeks. We had a three bed apartment which overlooked beautiful bushland, the lagoon, and in the distance was the Maroochy River. The apartment was clean and modern with plenty of space and well appointed with modern appliances. We ate breakfast on the deck every morning listening to the beautiful birdsong and some mornings we were joined by a trio of Kookaburras and quite a few warbling Magpies. We took daily walks around the beautiful grounds, stopping to watch friendly kangeroos and the odd big lizard. The broadwalk was lovely to walk on, and having Novotel across the lagoon and being able to use their facillties was a plus. The staff at The Sebel were friendly and helpful. Overall we thoroughly enjoyed our stay there.

Stayed in a two bedroom unit for a few days over Easter. Great stay facilities and location second to none with beach two minutes away and use of Novotel food and beverage offerings a huge plus. Resort pools are clean and more than one to choose from if needed. Unit was a little tired. There were a few broken items, but these were minor, and the overall unit was clean and comfortable for family. Underground parking and BBQ on the balcony were also bonuses. Will be back.

As an Accor member pretty disappointed considering this is the reason I stayed as a platinum member. Don’t expect any benefits no room upgrades or early or late checkout. Service is poor. 2.5 stars. Restaurant and activities are at the Novotel 10min walk.

Huge house! Back from the lagoon, very quiet position, lots of stairs to navigate as it’s on 4 levels. Layout perfect for 4 couples.house in need of a deep clean and make over, very tired. Outdoor area could benefit from some deck chairs . Lounge/ kitchen was lovely and huge but totally lacked any ambiance! Some throws would have been a nice touch for the lovely big couch. Kitchen had everything we needed and more.

When you pay almost $2k for six nights accommodation, your expectations are high. Our room was pretty good, except the fridge did not work. They could not fix it so we moved rooms after one night, which too a lot of effort seeing we had a family and had unpacked. Instead of getting a similar room, we were put into a seemingly older room that was a lot smaller. Albeit was still a two bedroom apartment, the amenities and size were considerably different. Normally when there is something obviously wrong with a room, hotels look to compensate you for the inconvenience with either an upgrade or something. We did not expect this, but did expect to get a similar room, so to get what seemed to be a downgrade was not a good experience. The rooms are not soundproofed in any way and you can hear the people beside and above you. There was also a small part in the unit next door on the Friday that we had to call management about. Security came and spoke with them, but of course they only turned their music up after that to make a point. There were two dead cockroaches in the second room and it was pretty dirty and old inside compared to the original room. We even had to vacuum and do a clean ourselves to be happy with it. The outdoor chairs were covered in mould and you sunk in the lounge chairs. We had to put the bed pillows on them as well just to sit comfortably. Upon checkin we had to have our credit card swiped for a $200 pre-authorisation (which is normal). We did not realise until the day after we checked out that they had actually charged our card! When we called to advise them, they acknowledged they new about it on the day of check in and could not refund the card as 'Head Office' does not allow this. We had to provide bank account details for the money to be refunded. Why if they new on the first day did they wait until we called for them to acknowledge this and get the process underway to get the refund? Our first room also came with secured under cover parking, with the second room only having a car port. Normally the saying of "you get what you pay for" applies for cheaper accommodation, however on this occasion we certainly did not get what we paid for. Very disappointed, especially with the dismissive attitude when it came to having to move rooms and their mistake of charging the $200.00.