The Sebel Twin Waters 4 étoiles

Note Avis clients (Note ALL) 4.4/5 401 avis

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Description

Les plus de l'hôtel

  • Ideal for exploring the Sunshine Coast, as it provides a peaceful paradise in sunny Queensland

  • Accommodation is a safe, gated beachside retreat situated around picturesque saltwater lagoon

  • BBQ's & entertaining area are perfect for you to enjoy with a loved one or a group of friends

  • Welcome your clients and colleagues to conference, meeting or event will be one not to forget

  • Sebel Twin Waters features a private lagoon, picnic area including access to Mudjimba Beach

Nos hébergements

Localisation de l'hôtel

The Sebel Twin Waters

80 North Shore Road, Twin Waters
4564 TWIN WATERS
Australie

GPS:-26.635807, 153.099638

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Piscine
  • Parking
  • Animaux non admis
  • Navette
  • Wifi
  • Air conditionné
  • Etablissement entièrement non-fumeurs

Piscine

Unwind by the picturesque saltwater lagoon pool or spend time by one of the three outdoor pools while the kids enjoy there own fun in the children's pool.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.4/5  401 avis

Note TripAdvisor  4.0/5  470 avis

A little bit tired, but decent value for a group

Note TripAdvisor 4.0/5

QldKaren Escapade entre amis - Avis TripAdvisor

Twin Waters is very well positioned on Queensland’s beautiful Sunshine Coast. It is located just north of the mouth of the Maroochy River - in other words, just north of the popular Mooloolaba - Alexandra Headlands - Maroochydore strip. And from Twin Waters you can drive north to Mudjimba, Marcoola and all the way north along the coastal drive to Sunshine Beach and then across to Noosa. The Sunshine Coast airport is also quite close. The Sebel Twin Waters is located a short walk (along a pleasant path and a bridge across a man made lake) from the Novotel Twin Waters, and Sebel guests can use all their facilities. The Novotel is a far bigger and more spread out hotel than the Sebel, with a definite family/ resort style vibe. The Novotel has a pool bar, a restaurant serving a buffet on Friday, Saturday and Sunday evenings (and every night during school holidays) and a very small deli selling a limited range of food and drinks. The Sebel by contrast seemed quieter and more relaxed, and consists of a series of apartments and beach houses. Many seem to be privately owned and occupied by permanent residents, and others - like the one we stayed in - are holiday rented. We stayed in a 3 bedroom beach house with a pool. It was a good layout for a group of friends with lots of separate spaces for people to relax. We particularly enjoyed the private pool in our beach house (although not every beach house had one of these, we noticed) and the pleasant outlook over quite a large expanse of trees and mangroves towards the Maroochy River to Maroochydore in the distance beyond. The beach house was a little tired in places but overall we thought it was good value particularly when we spilt the cost three ways for the 6 people - 3 groups of friends - we had staying. There are no restaurants or places to purchase food or drinks on site at the Sebel, so you either need to walk across to the Novotel for every meal or self cater. However, it’s only a short drive into the small Twin Waters shopping complex, where you will find a Foodworks grocery store, a cafe and restaurant, and a pharmacy. And it’s only about a 10 minute drive inland to the town of Bli Bli which has a much larger supermarket and lots of shops.

A potentially good place but unfortunately let down by age, lack of maintenance and atrocious service.

Note TripAdvisor 1.0/5

PhilipB926 Avis TripAdvisor

Initially I thought that these apartments were quite good. They are very spacious and well located but then I started to see where they had not been maintained. On top of a LOT of wear and tear we then found a major mould problem above the dining room table. Then went to put some stuff in the bin and found a major maggot infestation. Blinds were tattered. The view out the kitchen window was some rusting old satellite dish. The basin in the bathroom was loose. Drain pipes were rusted through making it impossible to leave the apartment when it was raining without getting soaked. (see photos). Problems started at check in. Demanded an extra payment despite everything having been paid in full. Tried to claim it was a booking on Expedia which they hadn’t received payment from. Had to get the travel agent American Express involved to reverse it. They refused to record my Accor membership against the booking, despite the fact that I wasn’t expecting any points as it was an external booking. Definitely not the standard that I would expect from an Accor property. Probably should have read the other reviews before booking as it would seem this experience is quite common.

Hi Philip, I was very sorry to read of your disappointment with your stay. Our aim at Sebel Twin Waters is to exceed the expectations of all of the guest that stay at our resort however I can see that we have fallen short in this instance. Please accept my sincere apologies and I hope that you consider staying with us once again when you next visit the Sunshine Coast so we can show you exactly how great a stay with us can be. Kind Regards

You don't get what you pay for!

Note TripAdvisor 3.0/5

rachdale2018 Avis TripAdvisor

The service and standards have definitely dropped. We booked/paid for a lagoon view apartment only to be placed in a room that overlooks the back bushland, see pic. When we questioned the room we were told that it was lagoon view as we could see some water (yes, from a bedroom window). Small 1 x 375ml soft drink for loyal members (Gold). Light bulb hanging from wire in bathroom, multiple lights not working, dirty bed side tables......like I said the service and standards have dropped and they just don't seem to care.

Hi rachdale2018, Thank you for taking the time to provide me with your feedback. I was very sorry to read that you did not thoroughly enjoy your stay with us. I have passed on your comments to our Maintenance team for investigation and rectification to ensure no other guest are affected in the same way. Please accept my sincere apologies that you found these parts of your stay below standard and I hope that you consider staying with us once again when you next visit the Sunshine Coast.   Kind Regards

Relaxing at Twin Waters

Note TripAdvisor 5.0/5

Stroud50 En couple - Avis TripAdvisor

Fantastic couple of weeks at the Sebel Twin Waters. We had a wonderful fully equipped apartment overlooking the lagoon that had everything we needed. Good beach access the road. Great location but you need a car for an extended stay. We would stay again.

Hi Stroud50, Thank you for taking the time to provide me with your feed back. It is so great to hear that you thoroughly enjoyed your stay with us. I look forward to welcoming you back when you are next Holidaying on the Sunshine Coast.

Old, dirty, not what you’d expect under the Sebel Branding. DO NOT BOOK!

Note TripAdvisor 1.0/5

Tammy J En famille - Avis TripAdvisor

This place is a real disappointment. Not only is it old, dated and falling apart, but it’s also dirty (spider webs, cockroaches etc). I do a lot of travel for work and personally, and always stay in 4-5 star resorts & hotels. Expected better for Sebel branded resort. Very disappointing and would recommend you book elsewhere. Sebel should remove their branding if not ensuring properties meet a certain standard. It’s that bad I’m actually looking forward to heading home & would do so if it wasn’t for the rest of our family meeting here for our annual holiday. Embarrassing as I’m the one who recommended it to everyone (currently 5 plus apartments booked in here at the moment).

Hi Tammy J, Thank you for taking the time to provide us with your feedback. I was very sorry to read that the rooms that you were allocated did not meet with your expectations and that we were not able to relocate you due to occupancy. I have passed a copy of your feedback on to the owner of the apartment so that we can work with them to improve their investment. I hope that you consider staying with us once again when you are next visiting the Sunshine Coast. Kind Regards Tim H

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 139 avis 9.2/10 Site
  • 289 avis 6.6/10 Chambre
  • 118 avis 7.7/10 Service
  • 13 avis 0/10 Internet
  • 84 avis 3.2/10 Propreté
  • 30 avis 5.8/10 Qualité/prix
  • 14 avis 6.7/10 Petit déjeuner

Dispensé par Trustyou

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