铂尔曼曼谷皇权酒店 5 星

客户意见评级 (ALL 评级) 4.6/5 2,997 评论

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8-2 Rangnam Road, Thanon Phayathai Ratchathewi, 10400 曼谷, 泰国

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酒店其他优惠

  • 往返曼谷胜利纪念碑站轻轨站的免费接送嘟嘟车

  • 27 米长的无边际泳池设有阳光浴台。

  • 未知

  • 酒店旁边有皇权免税店

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酒店位置

铂尔曼曼谷皇权酒店

8-2 Rangnam Road, Thanon Phayathai Ratchathewi
10400 曼谷
泰国

GPS:13.758866, 100.537526

电话
传真 +66 2 680 9998

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.6/5  2,997 评论

TripAdvisor 评级  4.5/5  3,797 评论

卓越奖 2024

Lack of staff procedures, staff need better training and lacks critical thinking skills

Tripadvisor 评级 3.0/5

Gerry_W_Reisenberger 经 TripAdvisor 认证的评论

Unfortunately the overall experience of the above mentioned stay in the Pullman King Power Bangkok was quite mixed.

 Upon check-in, we were greeted by the checkin staff, who presented us with welcome drinks. Unfortunately these were the drinks that the previous guests checkin in had left behind, i.e. one glass that been drunk from was half empty and there was only 1 refreshing towel. We had to point that out to the staff, so that we received a “fresh” set (still with only 1 refreshing towel though, for 2 people checking in).

 There was no queue when we started the checkin procedure, yet it took the staff nearly 10 minutes to check in 2 people which is ridiculously long. My profile is on file with the Accor group, and I had already performed the self-registration online. So the only thing that was needed is to quickly scan our identity documents, take a credit card deposit and hand over the key cards. Should not take more than 2 minutes, maximum 4, but certainly not 10. The front desk staff really need to up their game and level of attention.

 The next day when waking up, we found a cockroach in our bathtub. I appreciate we are living in South East Asia, but to find a cockroach in an upper class hotel at the 17th floor is not what we would expect. We notified the front office staff who apologised and promised to take care of it. And indeed they did. But it should not happen to begin with. When we got back to our room, the cockroach was gone, and as a token of apology, there was a card and a nice fruit platter with freshly cut pineapple, mango and watermelon. A very thoughtful gesture - the only problem being, it had been put in our room uncovered - see picture. There was no cling wrap or anything else like a plate or bowl to cover it. So we don’t know how long it had been in the room. Not very hygienic (especially not when there potentially are cockroaches in your room!).

 Unfortunately this is not all. On our last full day before checkout (i.e. we would check out the next day), after a long day in town, we came back to our room around 5pm, only to find out that housekeeping had not been to the room yet. When we called the front desk, there was no apology, just an uninterested reaction “oh they’re on the way”. At 5pm? Sounds to me somebody forgot, and now are scrambling to correct it. To make it clear, we did not have a “do not disturb” or “skip this day” sign on our door.

 The next day on checkout, the staff did not even think to ask if everything went well, and if the service and experience had been ok. She just took the keys, and presented us with the bill. Shouldn’t it be standard procedure in a premium hotel to ask your guests if anything could be improved? Overall it feels like there is a lack of procedures, training, eye for detail and generally thinking things through in the hotel. I have since raised these issues with the hotel. The reason for the late housekeeping service was “because of the Songkran festival, so a delay in service is to be expected”. So I have to pay the accommodation fee, but I get reduced service in return? Additionally, if that is the case, why don’t you put a notice in each of the guest rooms, informing guests that there is a staff shortage due to the festival? Without that, it’s only normal that guests expect service as normal. As a token of compensation for the inconvenience, they then offered free massages in the hotel spa. And this again demonstrates there is no logical thinking of the staff: I raised the concerns after we had already checked out and returned home, which the customer service staff could see from the feedback form (check-in, check out date plus country of residence of the hotel guest). We don’t live in Thailand. So offering 2 free massages is rather pointless. When I pointed out the absurdness of their offer, a different solution was presented but it should not be needed. The only positive experience was the pool staff, who were friendly and attentive. For the rest, the overall stay was rather unimpressive and a very lacklustre experience. Notwithstanding the central location, probably not a hotel which I would recommend.

位置好，住得好

客户意见评级 5.0/5

软. 朋友住宿 - 所有已确认评论

很舒服，很干净

尊敬的软女士， 您好！非常感谢您选择入住曼谷铂尔曼王权酒店。非常高兴得知您对我们酒店的位置和住宿体验感到满意，以及您认为房间很舒适和干净。我们将继续努力，为每一位客人提供更好的服务。期待您的再次光临！谢谢！ 谨致问候， Chennida (Jen) Welcomer Team Leader

性价比高

客户意见评级 4.0/5

Sen 家庭住宿 - 所有已确认评论

服务不错。设施比较老旧，跟老妈两人入住，本来想换房间的，但是看到双人间两张床紧挨在一起很难受，就算了。最值得点赞的是游泳池，风景很不错。

尊敬的Sen女士， 您好！非常感谢您选择入住曼谷铂尔曼王权酒店并分享您的宝贵意见。我们很高兴您对我们的服务满意，同时我们会注意到您提到的设施方面的问题。酒店一直致力于提供高品质的服务和设施，希望您的下次入住体验会更加愉快。期待您的再次光临。祝您生活愉快！ 敬上， Chennida (Jen) Welcomer Team Leader

April Bangkok holiday 2024

Tripadvisor 评级 5.0/5

jaltimari Couples - 经 TripAdvisor 认证的评论

A very welcome oasis in the hustle a d bustle of Ba gkok. Excellent amenities, very comfortable room, and breakfast is first class with all the bases covered. Executuve lounge was a very welcome suprise. Wonderful and helpful staff. Would not hesitate to return.

服务、设施设备都不错。

客户意见评级 5.0/5

林. 情侣住宿 - 所有已确认评论

入住前、退房后都可以寄存行李，前台还有会中文的，方便英文不好的可以更好的沟通。服务方面比国内同档次的酒店要好太多了，体验非常不错！下次来BKK还会选择pullman king power！

尊敬的林骏先生， 您好，非常感谢您分享您在Pullman Bangkok King Power的愉快体验。我们很高兴您对我们的服务、设施和设备印象深刻。我们的行李寄存政策确实可以为您提供便利，同时我们也提供中文服务以便更好地沟通。再次感谢您的好评，期待在您下次来曼谷时能再次招待您！祝您一切顺利，期待您的再次光临。谢谢！ 谨启 Chennida (Jen) Welcomer Team Leader

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其他网络用户评价我们的酒店

  • 1,591 评论 8.9/10 位置
  • 1,843 评论 7.7/10 房间
  • 2,408 评论 8.9/10 服务
  • 37 评论 6.4/10 上网
  • 996 评论 9.3/10 早餐
  • 826 评论 8.5/10 清洁度
  • 804 评论 8.1/10 氛围
  • 551 评论 9.4/10 游泳池

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价（含增值税和住宿税）。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。