客户意见评级 (ALL 评级) 4.2/5 1,304 评论
TUNG CHUNG MTR STATION: Tung Chung Line Tung Chung MTR Station
HONG KONG INTL 达到 4公里 / 2 英里 - 班车服务 免费
TUNG CHUNG FERRY 达到 0公里 / 0 英里
TUNG CHUNG MTR 达到 0公里 / 0 英里
从 办理登记入住手续 - 从 办理退房手续
Delicacies are prepared in the open kitchen with a variety of cooking stations. Our talented chefs will bring you the freshest taste of breakfast, lunch and dinner buffets or an a la carte menu blending all your Asian and Western favorites.
Olea is the premium Mediterranean restaurant in the hotel and features an open kitchen, with a pizza oven and a display of various classic tapas and mezze dishes. Olea offers brunch menu every Sundays from 11 am to 3 pm.
Enjoy a coffee and a delicious oven-baked pastry at Moccato as the perfect way to start your day. Eat in or take away, the choice is yours. For the sweet lovers, enjoy an afternoon treat with a wide selection of drinks and desserts to choose from.
我们 440 间现代化客房提供 4 种房型可选。所有客房都可欣赏广阔的海景和壮丽的山景。双人床卧室配有独一无二的不透明开放式浴室，带瑞雨淋浴。双床房设有单独的浴室，内有浴缸。 可提供折叠床（需额外收费）。最多一名 16 岁以下的儿童可享受免费住宿和自助早餐。儿童必须与父母同住一间客房，并与父母一同用餐。加床需额外收费。
来自 100% 认证入住过我们酒店客人的评论发现更多
Reservation Department NEVER answer the phone
Tripadvisor 评级 1.0/5
MMMarco 商务住宿 - 经 TripAdvisor 认证的评论
Unbelievable that I have to write a review before even staying at this hotel. Reservation Department NEVER answer the phone and will hang up on you without answering, I cant even wait on the line. Front Desk will always connect you and then BOOM, line goes dead. I had to call 10+ times and Front Desk will say yeah they are always busy, its not our fault, we cant do anything about it blah blah blah. Yes you can be busy but which hotel will ever just connect you and then hang up on you right away. Very unprofessional and rude, no one would imagine any hotel will hang up on its customers, you could let me wait on the line or leave a message instead
7 Day Quarantine
Tripadvisor 评级 5.0/5
SPloszaj 经 TripAdvisor 认证的评论
I stayed here for seven days after travelling abroad and had an absolutely pleasant experience. With a nice view of a park, the room was exceptionally clean and spacious. Comfortable bed, quality mini-fridge, super powerful wifi, air purifier, and nice lighting options. The staff were the highlight of this experience, as they were all very friendly and helpful. They made sure to do the best they could to make quarantine bearable. Because you're not allowed to order delivery food (for health safety reasons), the chefs and management compensate by offering proper meals up to good standards. I requested "western" food and enjoyed lots of pasta dishes, steamed greens (beans, broccoli, cauliflower, salads), and chicken. I asked for tea bags, hot sauce, coffee, chilli oil and they were more than happy to send it to my room. Thank you for the pleasant stay
Dear SPloszaj We very much appreciate your comments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope see you again next time when you come back for your holiday. Sincerely, Johnny Ng Director of Front Office
Hugo 情侣住宿 - 所有已确认评论
房間寬敞 清潔略嫌不足 浴室有頭髮遺留
尊敬的Hugo： 十分感謝您花時間告訴我們有關您在 Novotel Hong Kong Citygate 的體驗。很遺憾未能達到您的期望，請允許我向您表達我最誠摯的歉意。 在 Novotel，我們孜孜以求，不斷改進，希望能向每一位客戶提供高水準的體驗，因此您的反應，對於我們十分重要。 非常感謝您向我們告知您的困擾，希望在不久的將來有機會為您奉上更好的服務。 謹啟 Johnny Ng Director of Front Office
Kua 家庭住宿 - 所有已确认评论
尊敬的 Kua： 感謝惠賜寶貴意見。聽到您對我們工作的肯定，十分開心。 我會將您的意見與我們的團隊一起分享。一直以來，我們堅持不懈地提升服務質量，我相信您的反應，將給我們所有的員工帶來莫大的鼓舞。 再次感謝您與我們分享您的體驗，我們真誠地希望您的下一次光臨，會像前一次一樣愉快。 謹啟 Johnny Ng Director of Front Office
Tripadvisor 评级 5.0/5
arvin202019 Friends getaway - 经 TripAdvisor 认证的评论
Overall an extraordinary stay. This hotel really amazing specially rooms and service was superb. Staff are friendly and very helpful. I would recommed this hotel to our family and friends. Good Job👍👏 i would defenitely visit again here.
Dear arvin202019, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Director of Front Office