深圳鹏瑞莱佛士酒店

深圳鹏瑞莱佛士酒店

客户意见评级 (ALL 评级) 4.8/5 349 评论

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酒店其他优惠

  • 经典传奇的莱佛士管家服务细致周到,为宾客竭尽所能的提供定制服务。

  • 六间精致美食餐厅和酒吧,开启一场独特的美食之旅。

  • 莱佛士水疗中心设有 6间豪华水疗理疗室,包括配有私人更衣区和贵宾双人套房。占地1,500平米左右的水疗健身中心,配备泰诺健品牌的健身房,快速恢复能量和活力。

  • 会议场地占地面积达3,000平方米,包括一间无柱式大宴会厅和8间多功能厅。

安心悦界(ALLSAFE)认可酒店

酒店位置

深圳鹏瑞莱佛士酒店

南山区中心路3008号, 深圳湾1号T7
518054 深圳
中国

GPS:22.505775, 113.942252

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

概要
酒店内
  • 游泳池
  • 穿梭巴士
  • 餐厅
  • 可供轮椅出入的酒店
  • 护理
  • 空调
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室

我们的客房

深圳莱佛士酒店设有 168 间客房和套房,拥有独特的现代化建筑和设计。我们的所有客房和套房均宽敞舒适,面积从 60 平方米到 434 平方米不等,豪华且独一无二,是这座城市一流的酒店。 我们设有各种豪华的客房和套房,在房间内您可以领略深圳湾的迷人景色,俯瞰香港美景。在永恒优雅的氛围中,无与伦比的个性化设计提升了客人的感官体验。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.8/5  349 评论

TripAdvisor 评级  5.0/5  1,262 评论

Opulence in a polarising location

Tripadvisor 评级 4.0/5

Bryan L Friends getaway - 经 TripAdvisor 认证的评论

The Raffles offers 168 enormous rooms and public areas opulently furnished, with vast expanses of marble, chandeliers and decorative objects between levels 33 - 45 of the 72-storey One Shenzhen Bay tower. Not one for minimalists! I describe the location as "polarising" as it is either very convenient if you need to be in this part of a sprawling city like Shenzhen, or very far from the city centre of Futian. Aside from a rather lacklustre mall named "Dreams On 3019" opposite the hotel, there does not appear to be much else in the immediate vicinity - I spent quite a lot of $$ and time catching taxis and Didis to other parts of the city. The nearest metro station is approx 15 minutes' walk away - not a palatable option in the summer heat. In the distance, Hong Kong is visible, and for those commuting between HK and Shenzhen, the Raffles is perfectly positioned beside the bridge that connects the 2 cities. Upon arriving around lunchtime, I was surprised at the absence of a doorman or indeed any staff to assist with luggage or even offer a welcome, though there appeared to be several staff standing inside the entrance hall to check visitors' health QR codes. I was directed to level 34, where the reception desks are situated for a seated check-in. Whilst they seemed friendly enough, staff did not offer any welcome, but merely directed me to be seated, and no attempt was made to engage in any conversation during the entire registration process. The Technogym-equipped gym and 25-metre pool were outstanding - both offering breathtaking bay panoramas, situated on level 33. In the late afternoon, when the pool was busy, I would suggest that management arrange for more frequent inspection and cleaning of the changing-room, which, during my visit, was an absolute mess - soiled towels and slippers scattered everywhere, with wet patches on the floor. My room, a standard city-view, was extremely spacious, with 2 superbly comfortable queen-sized beds dressed in silky linens, high ceilings, silent and cold AC, and with a view of the city and partially of the bay. Free and fast Wi-fi, a reasonably-stocked complimentary mini-bar (replenished daily), spacious and well-equipped walk-in closet/dressing room and marble bathroom made for a very comfortable stay. I particularly appreciated that the entire room was not carpeted, with most of the flooring being of herringbone-laid wood, with area rugs under and around the beds. Sound insulation seemed adequate. The breakfast was a disappointment, and a key factor which prevented me from awarding this hotel a 5-star rating. Considering the prices charged by the Raffles, and its top-end positioning, I expected a more extensive selection and higher quality. Further, on all 3 mornings of my stay, many dishes, especially the cold cuts, were not replenished, and the absence of smoked salmon was a glaring omission at a luxury hotel. Croissants, which usually reflect a quality pasty kitchen, tasted stale. The only 2 items which I enjoyed were freshly-cooked eggs (from a chef's station) and a juice bar. My overall impression was deep dissatisfaction. The hotel offers several other dining outlets, including a flagship Chinese restaurant on the 70th floor, which I did not have the opportunity to try. Overall, a comfortable stay with some key areas for improvement. However, considering the high prices charged by the Raffles, I would consider alternatives such as the nearby Andaz, if I had to be in this area.

Dear Bryan L, I would like to express my gratitude to you on sharing your feedback on your stay at Raffles Shenzhen with fellow travellers here on TripAdvisor. First of all, I am glad that you had appreciated the hotel’s location, location, and service of our staff. Nevertheless, I am most saddened to hear of your less than expectations experience of breakfast. Please rest assured that here at Raffles Shenzhen, we constantly aim towards reaching excellence and enhancing our services and that your feedback has already helped us become a better hotel. Furthermore, I have discussed the matters addressed with our concerned management to ensure that we use your comments to improve our service in this area immediately. Again, thank you for your patronage. My team and I are looking forward to welcoming you back to The Best Address – Raffles Shenzhen again in not so distant future. Yours sincerely, Samuel Wong General Manager Raffles Shenzhen

客户意见评级 5.0/5

匿名 家庭住宿 - 所有已确认评论

酒店景观真的不错,住在深圳湾一号高楼,天气好可以看到福田罗湖那边,房价这么高也是有原因的,房间的面积也比其他酒店大,迷你吧里面的零食饮料全免费,入住时管家接待的,是管家小宋,耐心给我们介绍酒店,服务很周到噢

尊敬的Xin Yao, 衷心感谢您的个人时间来写这个精彩的评论。 感谢您对深圳鹏瑞莱佛士酒店的青睐。很欣慰管家小宋全程提供了高效及时的个性化服务,给您留下了深刻的印象。我们始终秉持莱佛士的品牌承诺为品质旅行者提供触动心灵的奢华。期待您再次选择我们,我们会继续努力,致力于为每一位到店的宾客营造一个“家外之家”的美好入住体验。期待您再次回来! 顺颂商祺 黄礼邦 总经理 深圳鹏瑞莱佛士酒店

Nanshan Hotel

Tripadvisor 评级 5.0/5

KevinJJJ Solo travel - 经 TripAdvisor 认证的评论

Excellent hotel experience in Nanshan. The location is convenient to most places in Nanshan and Futian and service was top notch. The hotel is also right beside the Hong Kong entry/exit making a very easy access point. A special thanks to the front desk staff for helping with my stay extension and Bella at the gym and spa.

Dear Kevin JJJ, Thank you very much for sharing your thoughts with fellow travellers here on TripAdvisor. It is exciting to learn of your beyond expectations experience during your stay at Raffles Shenzhen. I would like to express my gratitude for giving us some rather positive from our location to our team service. I most trust the location of the hotel and its connecting path to everywhere in Shenzhen had well facilitated you in travelling within the city and to Hong Kong. Kevin JJJ, once again, thank you for complimenting and recommending Raffles to other travellers who are planning to visit us. Lastly, should you wish to return to The Best Address – Raffles Shenzhen, my team and I will be beyond pleased to assist in handling any arrangements you may have. Sincerely, Samuel Wong General Manager Raffles Shenzhen

客户意见评级 5.0/5

匿名 家庭住宿 - 所有已确认评论

小宋管家服务很棒,退房的时候主动问入住体验,看到我们行李多,一直从楼上帮我们拎到停车场,莱佛士的服务很贴心~表扬

尊敬的Xiao Tao, 很高兴迎接您下榻深圳鹏瑞莱佛士酒店并得到您对酒店设施的认可。十分欣慰地得知管家小宋为您提供了热情贴心的个性化服务,让您度过了愉快的莱佛士之旅。 您的肯定是对我们工作最大的鼓励,我们会继续努力,致力于为每一位到店的宾客营造一个静谧怡人的温馨绿洲,供宾客休憩身心,感受生活,尽享舒适,倾力奉上殷勤周到的服务。我们期待与您再次相遇! 顺颂商祺 黄礼邦 总经理 深圳鹏瑞莱佛士酒店

一览无余的海景,宾至如归的体验,刘家乐经理服务很真心真诚

客户意见评级 5.0/5

Wengcanguang 朋友住宿 - 所有已确认评论

一览无余的海景,宾至如归的体验,刘家乐经理服务很真心真诚,入住期间让我感觉到很温暖,酒店餐食也不错

尊敬的Guang Can G., 衷心感谢您的个人时间来写这个精彩的评论。感谢您对深圳鹏瑞莱佛士酒店的青睐。很欣慰礼宾同事刘家乐经理全程提供了高效及时的个性化服务,给您留下了深刻的印象。 我们始终秉持莱佛士的品牌承诺为品质旅行者提供触动心灵的奢华。期待您再次选择我们,我们会继续努力,致力于为每一位到店的宾客营造一个“家外之家”的美好入住体验。期待您再次回家! 顺颂商祺 黄礼邦 总经理 深圳鹏瑞莱佛士酒店

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其他网络用户评价我们的酒店

  • 547 评论 9.4/10 位置
  • 1,141 评论 9/10 房间
  • 1,651 评论 8.8/10 服务
  • 10 评论 8.2/10 上网
  • 614 评论 9.7/10 氛围
  • 368 评论 8.2/10 设施
  • 345 评论 8.3/10 早餐
  • 136 评论 7.6/10 清洁度

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