深圳鹏瑞莱佛士酒店 5 星

客户意见评级 (ALL 评级) 4.8/5 84 评论

深圳鹏瑞莱佛士酒店 - Image 1
深圳鹏瑞莱佛士酒店 - Image 2
深圳鹏瑞莱佛士酒店 - Image 3
深圳鹏瑞莱佛士酒店 - Image 4
深圳湾 1 号 T7 写字楼, 中心路 3008 号, 518054 深圳, 中国

描述

酒店其他优惠

  • 从日本和中国经典美食到法式糕点的各式美味佳肴应有尽有。

  • 健身中心提供泰诺健健身器材、室内游泳池以及个人私教课。

  • 提供先进的活动空间，包括大宴会厅和 8 间会议室。

我们的客房

酒店位置

深圳鹏瑞莱佛士酒店

深圳湾 1 号 T7 写字楼, 中心路 3008 号
518054 深圳
中国

GPS:22.505775, 113.942252

电话
传真 +86 755 8666 8660

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.8/5  84 评论

TripAdvisor 评级  5.0/5  3,267 评论

Very helpful Butler team

Tripadvisor 评级 5.0/5

Sharukh M 经 TripAdvisor 认证的评论

The hotel is very clean and modern with excellent service. The butler team is extremely professional and attentive — special thanks to Maddy, Leo, and Echo for their warm support, which made the entire stay smooth and enjoyable. The gym and indoor swimming pool are spacious and well-equipped. A great choice for both business and leisure travelers. Highly recommended!

Dear Sharukh M, Thank you for sharing your gracious feedback. We are delighted to learn that you enjoyed our modern, well-appointed facilities and the refined comfort of our gym and indoor pool. Your warm recognition of our Butler Team — especially Maddy, Leo and Echo — is truly appreciated. Their professionalism and attentive support embody the service philosophy we strive for at Raffles Shenzhen. It was a pleasure to host you, and we sincerely look forward to welcoming you back for another seamless and memorable stay, whether for business or leisure.

Amazing Experience

Tripadvisor 评级 5.0/5

Charles f 经 TripAdvisor 认证的评论

Maddy, Echo, Leo and Yuna have been amazing. Helped me with any requests I had and guided me through all the hotel’s amazing amenities . The structure and rooms are great. The restaurants are delicious .

Dear CharlesP1345QH, Thank you for taking the time to share your wonderful experience at Raffles Shenzhen. We are truly delighted to hear that Maddy, Echo, Leo and Yuna provided attentive assistance throughout your stay and guided you through our hotel’s curated amenities. Your kind recognition means a great deal to the team. We are equally pleased that you enjoyed the hotel’s design, guestrooms and dining experiences. It is our pleasure to create memorable moments for every guest, and we are grateful that your visit reflected the spirit of Raffles hospitality. Thank you once again for choosing Raffles Shenzhen. We look forward to welcoming you back for another extraordinary experience.

Overall decent

Tripadvisor 评级 4.0/5

Eric T 经 TripAdvisor 认证的评论

I wasn’t entirely sure about the location, but the overall atmosphere was pleasant. We checked three rooms, and unfortunately, all of them had a noticeable cigarette smell. That said, the value for the price was reasonable, and the cleanliness was decent. With regard to delivery, the bellman part was kind of slow. It was also nice that we didn’t hear any outside noise during our stay. Nathan was very welcoming and helpful- he quickly resolved a few issues and gave excellent travel advice around the city. I actually noticed there was a bug on a bath towel, but I actually forgot to mention it to Reception or housekeeping. The IRD food looked pre-made and they did not follow dietary requirements. They did resolve it by taking it off the room charge and ended up insisting a fruit platter sent as a token of apology. The IRD staff refused my request to open up the table entirely and I ended up extending the side of the dining table myself.

Dear Eric T, Thank you for sharing your feedback regarding your recent stay at Raffles Shenzhen. We appreciate your insights as they are invaluable in helping us enhance our guest experience. We are pleased to hear that you found our atmosphere pleasant and that Nathan provided you with welcoming service and helpful travel advice. However, I regret to learn about the cigarette odor in the rooms you inspected and the delay with bell service. Such experiences do not reflect our standards, and your comments will be taken into consideration for our ongoing improvements. Regarding the in-room dining experience, I apologize for the oversight concerning dietary requirements and the issues with table arrangements. We aim to ensure all guest requests are met with care and attention. Your concerns about the food presentation and service have been noted and will be reviewed with our team. A job-related training has also been arranged to the staff and we ensure the issue will not happen again in your next visit. Thank you once again for your feedback, and we hope to welcome you back in the future for an even more enjoyable stay and I will take care of your stay in person. Best regards, Raffles Shenzhen Robert Yip Executive Assistant Manager - Food & Beverage

客户意见评级 5.0/5

Hua Z. 家庭住宿 - 所有已确认评论

服务很不错，一切都挺满意的，下次还会来。

尊敬的朱女士： 感谢您下榻莱佛士酒店并分享如此珍贵的赞誉。 您给予我们的评价无疑是对我们百年服务传统的最高肯定。自创立以来，为宾客缔造无可挑剔的传奇体验，便是我们恪守的承诺。得悉您在此感受到了一脉相承的服务精髓，全体同仁深感荣幸。 您的认可必将鼓舞我们持续精进。我们诚挚期待在不久的将来，能再次恭迎您的归来，为您开启更多至臻难忘的居停体验。 顺颂时祺， 您的莱佛士管家

Our stay was absolutely wonderful, and the highlight was undoubtedly meeting Anastasia, the welcome ambassador of the ho

Tripadvisor 评级 5.0/5

Mark S 经 TripAdvisor 认证的评论

Our stay was absolutely wonderful, and the highlight was undoubtedly meeting Anastasia, the welcome ambassador of the hotel. She has the most warm and welcoming smile that makes you feel at home instantly. As an expat employee, she provided us with excellent local recommendations and was incredibly helpful throughout our check-in process. Her positive energy is contagious! Thank you, Anastasia, for making our experience so personal and memorable. You are a true asset to this hotel!

Dear B111ODmarks, Thank you sincerely for sharing your wonderful experience at Raffles Shenzhen. We are delighted to learn that your encounter with our Welcome Ambassador Anastasia, stood out as the highlight of your visit. It brings us great joy to know that her warm and welcoming smile made you feel instantly at home, and that her thoughtful recommendations and attentive assistance during check-in contributed to such a pleasant experience. Her genuine care and dedication truly reflect the standard of hospitality we strive to uphold. Your gracious comments have been gladly shared with Anastasia and our entire team. Such encouragement inspires us to continue delivering the personalized and heartfelt service that our guests deserve. We look forward to the pleasure of welcoming you back to Raffles Shenzhen in the near future.

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 364 评论 9.2/10 位置
  • 928 评论 9.3/10 房间
  • 1,220 评论 9/10 服务
  • 6 评论 0/10 上网
  • 443 评论 9.6/10 氛围
  • 277 评论 9/10 舒适度
  • 270 评论 8.9/10 早餐
  • 223 评论 8.3/10 清洁度

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