深圳鹏瑞莱佛士酒店 5 星

客户意见评级 (ALL 评级) 4.8/5 83 评论

深圳鹏瑞莱佛士酒店 - Image 1
深圳鹏瑞莱佛士酒店 - Image 2
深圳鹏瑞莱佛士酒店 - Image 3
深圳鹏瑞莱佛士酒店 - Image 4
深圳湾 1 号 T7 写字楼, 中心路 3008 号, 518054 深圳, 中国

描述

酒店其他优惠

  • 从日本和中国经典美食到法式糕点的各式美味佳肴应有尽有。

  • 健身中心提供泰诺健健身器材、室内游泳池以及个人私教课。

  • 提供先进的活动空间，包括大宴会厅和 8 间会议室。

我们的客房

酒店位置

深圳鹏瑞莱佛士酒店

深圳湾 1 号 T7 写字楼, 中心路 3008 号
518054 深圳
中国

GPS:22.505775, 113.942252

电话
传真 +86 755 8666 8660

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.8/5  83 评论

TripAdvisor 评级  5.0/5  3,302 评论

客户意见评级 4.5/5

Min X. 商务住宿 - 所有已确认评论

交通方便，餐饮可口，前台服务热情专业，房间很大设施很新，卫生干净。网络需要升级了，不管是酒店公共wifi,还是员工用的wifi,我都试了，但是速度奇差无比，差到无法正常观看视频；有线电视也是效果很差，会有一半屏幕是花的；另外投屏功能也不能使用，现场找了工程人员来看，没有办法修好，最后也没有结果和反馈。

尊敬的夏先生， 感谢您选择入住我们酒店，并抽出宝贵时间分享您的入住体验。我们非常重视每一位宾客的意见，您的反馈将帮助我们持续改进服务。 我们很高兴得知您对酒店的地理位置、餐饮品质、前台服务的专业与热情、宽敞且设施崭新的房间以及整体的卫生状况感到满意。您的认可是对我们工作最大的鼓励。 同时，我们非常抱歉您在入住期间遇到了网络、电视及投屏功能方面的困扰。对于您反馈的问题，我们已立即向相关部门进行核查并着手处理。我们已安排工程与网络技术团队全面检查相关设备与系统，并将尽快进行网络升级和设备调试，以确保电视信号稳定、投屏功能恢复正常。对于问题未能现场解决且后续沟通缺失的情况，我们深表歉意，并将加强内部协调与跟进机制。 再次感谢您坦诚的反馈。我们衷心希望能有机会在您下次入住时，为您提供一次完全满意的体验。如您愿意再次光临，请随时与我们联系，我们将为您安排进一步的关注与服务。 最诚挚的问候 莱佛士管家团队

Dinner

Tripadvisor 评级 5.0/5

irenelee330 经 TripAdvisor 认证的评论

Sky cafe is a very good restaurant. Autumn is so nice and provides us a very goid service food is good, a various kind of food and wine beautiful scene

Dear irenelee330, Thank you for dining with us at Sky Café and for sharing your delightful feedback. We are pleased to know that you enjoyed the diverse selection of cuisine and wines, complemented by the beautiful skyline and the sea views. Your kind recognition of Autumn is especially appreciated. Her attentive and gracious service reflects the warm hospitality we strive to offer each guest. We will be delighted to share your compliments with her and the team. We look forward to welcoming you back to Sky Café for another memorable dining experience above the bay.

Very helpful Butler team

Tripadvisor 评级 5.0/5

Sharukh M 经 TripAdvisor 认证的评论

The hotel is very clean and modern with excellent service. The butler team is extremely professional and attentive — special thanks to Maddy, Leo, and Echo for their warm support, which made the entire stay smooth and enjoyable. The gym and indoor swimming pool are spacious and well-equipped. A great choice for both business and leisure travelers. Highly recommended!

Dear Sharukh M, Thank you for sharing your gracious feedback. We are delighted to learn that you enjoyed our modern, well-appointed facilities and the refined comfort of our gym and indoor pool. Your warm recognition of our Butler Team — especially Maddy, Leo and Echo — is truly appreciated. Their professionalism and attentive support embody the service philosophy we strive for at Raffles Shenzhen. It was a pleasure to host you, and we sincerely look forward to welcoming you back for another seamless and memorable stay, whether for business or leisure.

Amazing Experience

Tripadvisor 评级 5.0/5

Charles f 经 TripAdvisor 认证的评论

Maddy, Echo, Leo and Yuna have been amazing. Helped me with any requests I had and guided me through all the hotel’s amazing amenities . The structure and rooms are great. The restaurants are delicious .

Dear CharlesP1345QH, Thank you for taking the time to share your wonderful experience at Raffles Shenzhen. We are truly delighted to hear that Maddy, Echo, Leo and Yuna provided attentive assistance throughout your stay and guided you through our hotel’s curated amenities. Your kind recognition means a great deal to the team. We are equally pleased that you enjoyed the hotel’s design, guestrooms and dining experiences. It is our pleasure to create memorable moments for every guest, and we are grateful that your visit reflected the spirit of Raffles hospitality. Thank you once again for choosing Raffles Shenzhen. We look forward to welcoming you back for another extraordinary experience.

Overall decent

Tripadvisor 评级 4.0/5

Eric T 经 TripAdvisor 认证的评论

I wasn’t entirely sure about the location, but the overall atmosphere was pleasant. We checked three rooms, and unfortunately, all of them had a noticeable cigarette smell. That said, the value for the price was reasonable, and the cleanliness was decent. With regard to delivery, the bellman part was kind of slow. It was also nice that we didn’t hear any outside noise during our stay. Nathan was very welcoming and helpful- he quickly resolved a few issues and gave excellent travel advice around the city. I actually noticed there was a bug on a bath towel, but I actually forgot to mention it to Reception or housekeeping. The IRD food looked pre-made and they did not follow dietary requirements. They did resolve it by taking it off the room charge and ended up insisting a fruit platter sent as a token of apology. The IRD staff refused my request to open up the table entirely and I ended up extending the side of the dining table myself.

Dear Eric T, Thank you for sharing your feedback regarding your recent stay at Raffles Shenzhen. We appreciate your insights as they are invaluable in helping us enhance our guest experience. We are pleased to hear that you found our atmosphere pleasant and that Nathan provided you with welcoming service and helpful travel advice. However, I regret to learn about the cigarette odor in the rooms you inspected and the delay with bell service. Such experiences do not reflect our standards, and your comments will be taken into consideration for our ongoing improvements. Regarding the in-room dining experience, I apologize for the oversight concerning dietary requirements and the issues with table arrangements. We aim to ensure all guest requests are met with care and attention. Your concerns about the food presentation and service have been noted and will be reviewed with our team. A job-related training has also been arranged to the staff and we ensure the issue will not happen again in your next visit. Thank you once again for your feedback, and we hope to welcome you back in the future for an even more enjoyable stay and I will take care of your stay in person. Best regards, Raffles Shenzhen Robert Yip Executive Assistant Manager - Food & Beverage

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其他网络用户评价我们的酒店

  • 353 评论 9.2/10 位置
  • 915 评论 9.3/10 房间
  • 1,205 评论 9/10 服务
  • 6 评论 0/10 上网
  • 439 评论 9.7/10 氛围
  • 268 评论 8.8/10 早餐
  • 220 评论 8.5/10 清洁度
  • 5 评论 5.7/10 沙滩

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