深圳鹏瑞莱佛士酒店 5 星

客户意见评级 (ALL 评级) 4.8/5 81 评论

深圳鹏瑞莱佛士酒店 - Image 1
深圳鹏瑞莱佛士酒店 - Image 2
深圳鹏瑞莱佛士酒店 - Image 3
深圳鹏瑞莱佛士酒店 - Image 4
深圳湾 1 号 T7 写字楼, 中心路 3008 号, 518054 深圳, 中国

描述

酒店其他优惠

  • 从日本和中国经典美食到法式糕点的各式美味佳肴应有尽有。

  • 健身中心提供泰诺健健身器材、室内游泳池以及个人私教课。

  • 提供先进的活动空间，包括大宴会厅和 8 间会议室。

我们的客房

酒店位置

深圳鹏瑞莱佛士酒店

深圳湾 1 号 T7 写字楼, 中心路 3008 号
518054 深圳
中国

GPS:22.505775, 113.942252

电话
传真 +86 755 8666 8660

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.8/5  81 评论

TripAdvisor 评级  5.0/5  3,162 评论

Overall decent

Tripadvisor 评级 4.0/5

Eric T 经 TripAdvisor 认证的评论

I wasn’t entirely sure about the location, but the overall atmosphere was pleasant. We checked three rooms, and unfortunately, all of them had a noticeable cigarette smell. That said, the value for the price was reasonable, and the cleanliness was decent. With regard to delivery, the bellman part was kind of slow. It was also nice that we didn’t hear any outside noise during our stay. Nathan was very welcoming and helpful- he quickly resolved a few issues and gave excellent travel advice around the city. I actually noticed there was a bug on a bath towel, but I actually forgot to mention it to Reception or housekeeping. The IRD food looked pre-made and they did not follow dietary requirements. They did resolve it by taking it off the room charge and ended up insisting a fruit platter sent as a token of apology. The IRD staff refused my request to open up the table entirely and I ended up extending the side of the dining table myself.

Dear Eric T, Thank you for sharing your feedback regarding your recent stay at Raffles Shenzhen. We appreciate your insights as they are invaluable in helping us enhance our guest experience. We are pleased to hear that you found our atmosphere pleasant and that Nathan provided you with welcoming service and helpful travel advice. However, I regret to learn about the cigarette odor in the rooms you inspected and the delay with bell service. Such experiences do not reflect our standards, and your comments will be taken into consideration for our ongoing improvements. Regarding the in-room dining experience, I apologize for the oversight concerning dietary requirements and the issues with table arrangements. We aim to ensure all guest requests are met with care and attention. Your concerns about the food presentation and service have been noted and will be reviewed with our team. A job-related training has also been arranged to the staff and we ensure the issue will not happen again in your next visit. Thank you once again for your feedback, and we hope to welcome you back in the future for an even more enjoyable stay and I will take care of your stay in person. Best regards, Raffles Shenzhen Robert Yip Executive Assistant Manager - Food & Beverage

客户意见评级 5.0/5

Hua Z. 家庭住宿 - 所有已确认评论

服务很不错，一切都挺满意的，下次还会来。

尊敬的朱女士： 感谢您下榻莱佛士酒店并分享如此珍贵的赞誉。 您给予我们的评价无疑是对我们百年服务传统的最高肯定。自创立以来，为宾客缔造无可挑剔的传奇体验，便是我们恪守的承诺。得悉您在此感受到了一脉相承的服务精髓，全体同仁深感荣幸。 您的认可必将鼓舞我们持续精进。我们诚挚期待在不久的将来，能再次恭迎您的归来，为您开启更多至臻难忘的居停体验。 顺颂时祺， 您的莱佛士管家

Our stay was absolutely wonderful, and the highlight was undoubtedly meeting Anastasia, the welcome ambassador of the ho

Tripadvisor 评级 5.0/5

Mark S 经 TripAdvisor 认证的评论

Our stay was absolutely wonderful, and the highlight was undoubtedly meeting Anastasia, the welcome ambassador of the hotel. She has the most warm and welcoming smile that makes you feel at home instantly. As an expat employee, she provided us with excellent local recommendations and was incredibly helpful throughout our check-in process. Her positive energy is contagious! Thank you, Anastasia, for making our experience so personal and memorable. You are a true asset to this hotel!

Dear B111ODmarks, Thank you sincerely for sharing your wonderful experience at Raffles Shenzhen. We are delighted to learn that your encounter with our Welcome Ambassador Anastasia, stood out as the highlight of your visit. It brings us great joy to know that her warm and welcoming smile made you feel instantly at home, and that her thoughtful recommendations and attentive assistance during check-in contributed to such a pleasant experience. Her genuine care and dedication truly reflect the standard of hospitality we strive to uphold. Your gracious comments have been gladly shared with Anastasia and our entire team. Such encouragement inspires us to continue delivering the personalized and heartfelt service that our guests deserve. We look forward to the pleasure of welcoming you back to Raffles Shenzhen in the near future.

34/F Sky Cafe

Tripadvisor 评级 5.0/5

337ngs 经 TripAdvisor 认证的评论

I would like to take a moment to sincerely compliment the outstanding service I experienced at your 34th floor Sky Cafe during my first visit. The staff members Iris Qin, Ray Jin, and Nike Mo provided exceptional service with great warmth and enthusiasm. Although it was my first time there, their friendly and attentive attitude made me feel very welcome and comfortable. Their dedication truly enhanced my experience and has motivated me to visit your hotel again. Thank you for having such wonderful team members who create a positive and memorable atmosphere for your guests.

Dear 337ngs, Thank you for taking the time to share your feedback following your recent visit to our 34th-floor Sky Café. We are truly delighted to learn that your first experience with us was made so memorable by the warm and enthusiastic service provided by Iris Qin, Ray Jin, and Nike Mo. It is wonderful to hear that their attentive and friendly approach made you feel genuinely welcome and comfortable — such personal connections are at the core of the Raffles experience. Your kind words have been shared with our team. Receiving recognition from our guests is always a source of motivation and pride. We truly appreciate your encouragement and look forward to welcoming you back to the Sky Café in the near future.

Great service and huge room

Tripadvisor 评级 5.0/5

Jason T Couples - 经 TripAdvisor 认证的评论

The room was extremely huge and comfortable with complimentary mini-bar. They provided evening turn down service with complimentary dessert, we really looking forward to our dessert every night ! We also enjoyed our happy hours on level 71 with their finger foods and coffee, and the spectacular view too! The breakfast was excellent too especially on our last day of stay , was greeted by Robert Yip, he’s exceptional hardworking, have seen him all day and night around the hotel F&B . He’s really concerned about our stay and making sure we enjoyed our stay there. Overall it was a wonderful experience except for a little disappointment on our booking of the Chinese restaurant which we decided not to dine there .

Dear Jason T, Thank you very much for sharing your wonderful experience at Raffles Shenzhen. We are delighted to know that you enjoyed the spacious comfort of your room, the evening turndown desserts, and the relaxing moments at Long Bar with its panoramic views. It is equally rewarding to learn that our breakfast offerings left a memorable impression. Your kind words for Robert Yip are truly appreciated—his dedication and genuine care for our guests embody the spirit of Raffles service, and your recognition will certainly be shared with him and our team. We regret to hear of your slight disappointment with the Chinese restaurant booking, and your feedback will help us improve the dining experience for future visits. It was our pleasure to host you, and we look forward to welcoming you back for another exceptional stay in the near future.

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其他网络用户评价我们的酒店

  • 369 评论 9.3/10 位置
  • 935 评论 9.3/10 房间
  • 1,231 评论 9/10 服务
  • 7 评论 0/10 上网
  • 451 评论 9.7/10 氛围
  • 277 评论 8.8/10 早餐
  • 275 评论 9/10 舒适度
  • 217 评论 8.3/10 清洁度

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