ソフィテルロンドンヒースロー 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 14,744 件のレビュー

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ソフィテルロンドンヒースロー - Image 1
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Terminal 5, London Heathrow Airport, TW6 2GD ロンドン, イギリス

説明

ホテルのその他の情報

  • ヒースロー空港ターミナル 5 と直結した唯一のホテルです。屋根付き通路を通って 5 分の場所にあります。

  • エリザベス線でカナリー・ワーフまで直通。1時間以内にアクセスできます。

  • ヒースローで最大のボールルームを含む 45 室の専用ミーティングルームです。

  • 英国ビジネストラベラーによるベスト空港ホテル 2023 に選出

  • ロゼットを受賞したレストラン、ラ・ベル・エポックとヴィヴェレ

当ホテルの客室

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ホテル所在地

ソフィテルロンドンヒースロー

Terminal 5, London Heathrow Airport
TW6 2GD ロンドン
イギリス

GPS:51.4735, -0.4915

電話番号
ファックス +44 20 8757 7701

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  14,744 件のレビュー

トリップアドバイザーの評価  4.5/5  20,010 件のレビュー

2024エクセレンス認証

Unreliable and meaningless apology

トリップアドバイザーの評価 1.0/5

Phoenixrising6783 トリップアドバイザー認証口コミ

I stay every year, usually twice. Last year, i had a bad experience with the Spa. The room was cold, and the controls for the water jets did not work in all areas. When i did find an area that worked, the water was cold. I raised a complaint. I did receive a lovely email apology, offering me an upgrade on my next stay. I was to contact the assistant front of house manager directly. This compensated me for the amount spent on the Spa. I went to book my stay, and as instructed I wrote directly to the person who emailed me. No response. I tried a second time, a week later. Still no response. I called and left a message. STILL NO RESPONSE. so, the offer was not genuine. All to save them what £50 on an upgrade, and £30 that I spent on the Spa? If they are that desperate for £50, its rather sad. So disappointed that they just didnt care.

Great place to spend the night before a flight.

トリップアドバイザーの評価 5.0/5

NM R トリップアドバイザー認証口コミ

fantastic staff, including Georgia and Noor! Everyone is super attentive and committed to making you feel welcome. It isn’t the least expensive hotel at the airport, but the amenities and conveniences make it very worth the expense. Highly recommend if you want to pamper yourself.

Dear filmlover57, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty as well as your kind words about Georgia and Noor, I am sure they will appreciate your feedback. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan. Hotel Manager

Disappointing stay at Heathrow Sofitel

トリップアドバイザーの評価 2.0/5

Navigate19656 トリップアドバイザー認証口コミ

I am sad to say my stay on September 26th was not as good as I expected it to be, nowhere near as high standard of the Nice Sofitel. The bathroom sink had a big crack in it, with the taps not being cleaned properly and the bedroom carpet was really badly stained. I did go back down to reception to let them know and show them the photos as I wanted to ensure they knew about the damages and did not try to bill me for them. I thought they might have said, sorry we will move you but no, nothing, just a "I have noted your issues and you will not be charged for the damage". I had hoped this hotel would be my go to hotel pre/post Cruising on the Med but alas it seems not. After what I paid for my room I did expect it to be clean and fit for purpose. I will say though, the toiletries smell divine, omg they were amazing. For some reason I am unable to upload the photos at this time.

Dear Navigate19656 Thank you for sharing your feedback regarding your recent stay with us. I’m truly sorry to hear that your experience did not meet the high standards we aim to provide, especially as a valued guest of Sofitel. I apologise for the condition of the bathroom sink and the carpet in your room. Your concerns should have been addressed more effectively at the reception, and I regret that we didn’t take the opportunity to make your stay more comfortable. I’m glad to hear you enjoyed the toiletries, but I understand that this doesn’t outweigh the disappointments you faced. Please rest assured that I will share your comments with our teams to ensure these issues are resolved. I hope you’ll consider giving us another chance in the future. Your experience is important to us, and we want to provide the exceptional service you expect. Kind regards Mohammed Serhan Hotel Manager

Very helpful staff

トリップアドバイザーの評価 5.0/5

Abigail A トリップアドバイザー認証口コミ

Very well served by Allister, Jeanette and the young man who took my luggage up in my room. Sorry I didn't get his name. Quick check in and upgrade after a very long and bumpy flight from the US! Clean rooms where you actually don't hear anything and can get a good rest.

Dear V8188LYabigaila, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty as well as your kind words about Allister, Jeenet and Team, I am sure they will appreciate your feedback. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan. Hotel Manager

Convenient for early morning flights at Heathrow

トリップアドバイザーの評価 5.0/5

Travel206Girl トリップアドバイザー認証口コミ

We had actually upgraded our room when we arrived to be able to check-in a few hours early before the check-in time. With the upgrade to a Luxury Room, we had access to the lounge, where we took advantage of tea and desserts in the afternoon and then came back for appetizers in the evening. Everything was delicious. Our room and bathroom was spacious, clean, the bed was comfortable. It also had a complimentary mini-bar. And even though we were at the airport, our room was pretty soundproof which made it nice and quiet. We only spent a night as we fly out early the next morning, but we were quite pleased with our stay. We will stay here again, should we be flying out of LHR!

Dear Travel206Girl, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan. Hotel Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

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周辺の他の施設

ロンドンのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。