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ホテル ソフィテルロンドンヒースロー 5 つ星

お客さまの声 4.5/5 44,534 件のレビュー

ALLSAFE認証ホテル

このホテルを予約

客室 1

人数
子供の年齢

ベストレートをお約束

使い方?
Accor Live Limitless

入会は無料です

このホテルを予約する際:

  • ステータスポイントとリワードポイントが貯まります

  • リワードポイントを使うことができます

  • 特典を利用します

  • メンバー限定料金が利用可能

ソフィテルロンドンヒースロー
地図で見る
+ 22 サービス

ホテルのその他の情報

  • 館内のレジャー施設には、ジムとスパ (スパは休業しています) が含まれます。

  • オートクチュールのミーティング / イベント

  • 贅沢な空間で癒しと活力を

  • Covid-19 PCRの唾液を使用した自己管理型の承認済みテストキットをご用意しています。

  • 45 meeting rooms on-site, ideal for business guests

ホテル館内および周辺のサービス

チェックインは14h00からです

チェックアウトは12h00です

有料サービス

サービス情報とお役立ち情報
  • オンラインチェックイン
  • Wi-Fi/インターネットアクセス
  • 駐車場 有料サービス
  • お身体の不自由なお客さまのためのバリアフリー
  • 完全禁煙ホテル
  • エアコン
  • ホテルスタッフが応対可能な言語
  • フロントデスクは24時間対応しています
  • アーリーチェックイン/レイトチェックアウト 有料サービス
  • ドライクリーニング/アイロン 有料サービス
  • ブティック/ショッピング
  • ポーター
  • コンシェルジュ
ケータリング
  • 朝食 有料サービス
  • レストラン3軒
  • バー2軒
  • ルームサービス
レジャーとアクティビティ
  • フィットネスセンター
  • 快適なご滞在 有料サービス
ビジネスサービス
  • 会議室55室
  • ビジネスセンター(サポートスタッフあり)
  • コピー/印刷サービス利用可能

ホテル所在地

ソフィテルロンドンヒースロー

Terminal 5
London Heathrow Airport
TW6 2GD ロンドン
イギリス

電話番号: +442087577777

ファックス: (+44)20/87577701

チェックインは14h00からです

チェックアウトは12h00です

  • National Express :  Heathrow T 5

  • Piccadilly Line :  Heathrow T 5

  • 飛行機で

    LONDON GATWICK 38km / 23.61 マイル

  • 飛行機で

    LONDON HEATHROW 0km / 0 マイル

  • 飛行機で

    LONDON STANSTEAD 48.28km / 30 マイル

  • 電車で

    HEATHROW EXPRESS T5 0.16km / 0.1 マイル

  • 電車で

    HEATHROW TERMINAL 5 0km / 0 マイル

  • 電車で

    LONDON PADDINGTON 25.26km / 15.7 マイル

  • 電車で

    LONDON ST PANCRAS 18.4km / 11.43 マイル

  • 電車で

    LONDON WATERLOO 29.93km / 18.6 マイル

GPS:51.4735, -0.4915

当ホテルの客室

605室の客室すべてに最新鋭の技術を導入し、エレガントなデザインを施しました。豪華なベッド、ミニ冷蔵庫、ワークスペース、無料Wi-Fi、防音設計の窓などを完備。コネクティングルームをご用意しておりますので、ご家族での滞在にも最適です。

クラシックルーム: クイーンサイズベッド

バリアフリールーム
  • 最大人数: 3
  • 面積: 最小 26 / 280 sq ft
  • 客室内Wi-Fi
  • 高速インターネット
  • コーヒー、紅茶、ポット
  • 直通電話
  • ミニバー

クラシックルーム、ツインベッド

バリアフリールーム
  • 最大人数: 3
  • 面積: 最小 26 / 280 sq ft
  • 客室内Wi-Fi
  • 高速インターネット
  • コーヒー、紅茶、ポット
  • 直通電話
  • ミニバー

スーペリアルーム、キングサイズのベッド

バリアフリールーム
  • 最大人数: 3
  • 面積: 最小 28 / 301 sq ft
  • 客室内Wi-Fi
  • 高速インターネット
  • コーヒー、紅茶、ポット
  • 直通電話
  • ミニバー

ラグジュアリー客室、シングルベッド 2 台

バリアフリールーム
  • 最大人数: 2
  • 面積: 最小 28 / 301 sq ft
  • 客室内Wi-Fi
  • 高速インターネット
  • コーヒー、紅茶、ポット
  • 直通電話
  • ミニバー

ラグジュアリールーム、キングサイズのベッド1台

  • 最大人数: 3
  • 面積: 最小 32 / 344 sq ft

ラグジュアリーツインルーム、シングルベッド2台

  • 最大人数: 2
  • 面積: 最小 32 / 344 sq ft

バリアフリークラシックルーム、クイーンサイズのベッド 1 台とウォークインシャワー付き

バリアフリールーム
  • 最大人数: 2
  • 面積: 最小 26 / 280 sq ft

バリアフリースーペリアルーム、キングサイズのベッド 1 台とバスタブ付き

バリアフリールーム
  • 最大人数: 2
  • 面積: 最小 28 / 301 sq ft

ラグジュアリールーム:クラブミレジムのご利用、キングサイズベッド 1 台

バリアフリールーム
  • 最大人数: 3
  • 面積: 最小 32 / 344 sq ft
  • 客室内Wi-Fi
  • 高速インターネット
  • コーヒー、紅茶、ポット
  • 直通電話
  • ミニバー
客室

レストランとバー

LA BELLE EPOQUE

お料理の種類: フランス料理

*CLOSED UNTIL FURTHER NOTICE* Experience Gourmet French cuisine with an Asian twist at the 3 AA Rosette awarded fine-dining restaurant. Express lunches, private dining and a Chef's Table are available.

メニュー (PDF)
  • 月曜日 -
  • 火曜日 -
  • 水曜日 -
  • 木曜日 -
  • 金曜日 -
  • 土曜日 閉まっている
  • 日曜日 閉まっている
昼食

VIVRE - L'EXPERIENCE DES SAVEURS

お料理の種類: テーマのある料理

*当面の間閉鎖中* この革新的なヒースローレストランのオープンキッチンは、多国籍料理の劇場のようなものです。デリと温かい中華鍋、グリル、ピザ、デザートをご用意しております。

メニュー (PDF)

TEA 5

お料理の種類: カフェ

*当面の間閉鎖中* ティーサロンでは世界31カ国からのお茶をソファでお楽しみいただけます。非公式のミーティングやヒースローからの静かな休息に最適です。

メニュー (PDF) カクテルメニュー (PDF)
  • 月曜日 -
  • 火曜日 -
  • 水曜日 -
  • 木曜日 -
  • 金曜日 -
  • 土曜日 -
  • 日曜日 -
昼食

LA BAR PARISIEN

バー「ルバーパリジャン」で、パリの贅沢な魅力と楽しさを感じてください。シックなバーの空間で、定番のドリンクやトレンディなカクテル、各種ジン、厳選の高級ワインやシャンパンをお楽しみいただけます。

メニュー (PDF)

非契約写真

  • 月曜日
  • 火曜日
  • 水曜日
  • 木曜日
  • 金曜日
  • 土曜日 閉まっている
  • 日曜日 閉まっている
昼食

SPHERE BAR & LOUNGE

*当面の間閉鎖中* 印象的なアイスランド風の装飾と暖炉が、ロンドンのヒースローにある人気のバーとラウンジで、活気に満ちた気分を盛り上げます。カクテル、ワイン、生ビール、おつまみ、パブの影響を受けたグルメ料理をご用意しております。

メニュー (PDF)

非契約写真

ミーティングとイベント

会議室

  • 会議室の数:55

  • 最大サイズ:1,309 m²

  • 最大ご利用人数:1300 人

  • パーティの最大ご利用人数:1000 人

詳細

お客さまの口コミ
ソフィテルロンドンヒースロー

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ 4.5/5

44,534 件のレビュー

tripadvisor

トリップアドバイザーの評価 4.5/5

15,236 件のレビュー

2021 トリップアドバイザーのエクセレンス認証
2021エクセレンス認証

Exceeded expectations

トリップアドバイザーの評価 5.0/5

mchughnj Business - 13/04/2021 トリップアドバイザー認証口コミ

Great crew, helpful and knowledgeable from the go, particularly with the C-19 testing. The room was spotless I slept soundly for 10 hours. Express check out with my new C-19 certificate. Fantastic facility.

Dear mchughnj , Thank you very much for you kind word about your recent stay. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. I am also glad to read that you were satisfied by the quality of your bedroom, especially our Sofitel “MyBed” which you found to be most comfortable. One more time thank you for your recommendation and we cant wait to welcome you again in Sofitel London Heathrow. Yours Sincerely, Ryan Nicholls – General Manager Sofitel London Heathrow

Attentive yet not imposing

トリップアドバイザーの評価 5.0/5

Gl0balFlter Business - 03/04/2021 トリップアドバイザー認証口コミ

Staff were attentive and obliging, with covid measures in place and limited housekeeping, Staff took time to check if anything was required without imposing on the privacy or rest afforded so well at the property. The only thing that let it down was the amount of time reception staff take with guests arranging Covid tests, perhaps this could take place away from the check-in or have a lane for guests without complex covid test requirements.

Dear Gl0balFlter, Thank you for sharing your observation with TripAdvisor community . It is wonderful to know that our team have gone above and beyond to make you feel safe and comfortable , customer service is our priority and I am glad this was reflected in your review. Thank you for your observation in regards to the check in process , we appreciate your feedback , we will do our best to improve our service offerings. One more time thank you for your time and we hope to welcome you again very soon. Yours Sincerely, Ryan Nicholls – General Manager Sofitel London Heathrow

立地が良い

お客さまの声 4.0/5

匿名 ビジネス - 25/03/2021 確認済みレビュー すべて

比較的快適に過ごすことができて良かった

Hajime S. 様 この度は、Sofitel London Heathrow でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 Urszula Jastrzebska Quality & Brand Manager H6…

The worst five-star hotel I’ve ever stayed

トリップアドバイザーの評価 1.0/5

Babie C 11/03/2021 トリップアドバイザー認証口コミ

After a long haul journey, I have chosen to stay in Sofitel to have a good rest. The location is perfectly convenient as it is just inside the airport. The staff was nice; yes it’s a was because there was only one staff for everything. And here comes the “wonderful” experience :- First, there was no additional staff to help me carrying my luggages to the room. The one in the reception had to attend to requests of all guests. Second, when we stepped in our room, a whole lot of basic stuff were missing: slippers, bath robes, toothbrushes, toothpastes, comb, hairdryer, laundry bags, etc.. Third, the water pressure of the mixer tap on the bath was weak. Fourth, there was no room service for meals because the kitchen staff were off in the evening, even it was under national lockdown that guests could solely rely on room service for meals. Sixth, as a ALL Silver member, no welcome drinks or any other entitled benefits were provided. I could not believe that all these could happen in a five-star hotel. I thought I was staying in a three-star. Sofitel was a prestige brand that I had always wanted to try and I was so so so disappointed that it came out like this.

Dear Mr.HLCheung Thank you for taking the time to tell us about your experience at the Sofitel London Heathrow and I am sorry to learn that your stay was not of the standard expected. As a valued silver member, we are grateful for your continued loyalty to our brand and I am disappointed that you left the hotel feeling anything less than a valued guest. I can understand your frustration around the room amenities, unfortunately during current situation with Covid19 we have been advice to remove certain items and follow All Safe Accor rules as required. Due to the current situation our Hotel provides room service dinning option, unfortunately you have arrived after 11pm and menu at that time is reduced to the light meals. I can assure you that staff level is review daily to provide the best service for our valued guest. The shortcomings in our service which you experienced are isolated incidents and are not reflective of the high standard we strive to provide here at Sofitel London Heathrow. I hope we will have the opportunity to restore your faith in our hotel and for you to receive and experience our usual high Sofitel standards in the near future. We appreciate your feedback and we look forward to welcoming you back again in not too distant future. Kind regards, Ryan Nicholls - General Manager Sofitel London Heathrow

Fantastic stay and wonderful staff!

トリップアドバイザーの評価 5.0/5

Inspire222085 10/03/2021 トリップアドバイザー認証口コミ

Stayed with my partner and 10 month old son - the staff were amazing and the room was beautiful! Super clean and super comfortable bed... fantastic night sleep - would most definitely stay again! 10/10 from me

My Review

トリップアドバイザーの評価 4.0/5

145edward Business - 07/03/2021 トリップアドバイザー認証口コミ

Very nice stay staff friendly hotel clean Comfortable Food not bad Very convenient for travel very nice bed very comfortable bathroom nice like the Tv and shower very nice Air conditioner very good nice and quiet

Dear 145edward, Thank you so much for your great review. As the only luxury hotel in the Heathrow area we pride ourselves on offering the very best in service and accommodation, so I am delighted that this was reflected entirely throughout your stay with us. Thank you again for choosing the Sofitel London Heathrow, we look forward to welcoming you back in the near future. Yours Sincerely, Ryan Nicholls – General Manager Sofitel London Heathrow

Test an test for flight at T2

トリップアドバイザーの評価 4.0/5

Sfefanc Business - 14/02/2021 トリップアドバイザー認証口コミ

Good stay for testing facility with a toddler when emigrating. Food selection not at usual sofitel standards - no rows or slippers in room. Magnifique breakfast not at usual standard due to in room restrictions. Booked a taxi to T2 for 20£ with millennium as suggested with 8 bags and a child. Arrived at T2 drop off and was then told it was 40£ for a 5 minute transfer at 7am !! Was then threatened by the driver who claimed £40 was the rate - completely untrue and seems to be a scam for tourists.

Dear Sfefanc, We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. I am pleased to learn that we could offer you a comfortable stay with aTest and Rest package . I am dissapointed when I read about the lack of communication regarding the Taxi price. A Taxi to Terminal 2 cost £20 for a standard car but if you are traveling with lots of luggage you have to book a MPV car and the cost is £40. I do hope this isolated incident has not deterred you from staying with us again. Should you be returning to our hotel please contact Urszula Quality & Brand Manager on H6214-QM@sofitel.com directly so that she may oversee your stay personally and ensure you a comfortable experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Ryan Nicholls – General Manager Sofitel London Heathrow

Fantastic service

トリップアドバイザーの評価 5.0/5

Sightseer793492 Business - 14/02/2021 トリップアドバイザー認証口コミ

I stayed at the Sofitel London Heathrow hotel for a period of 2 days prior to returning to work. I stayed at the hotel as i was also able to get a PCR test prior to travel. The service was excellent throughout, good food and timely service. In particular the security manager was extremely supportive helping me with documentation i required scanned and printed. I will certainly use this hotel again for all travel through Heathrow.

Dear Sightseer793492, Thank you for taking the time to tell us about your experience at the Sofitel London Heathrow. One of our main priorities is to help our guests ,so it is a delight to read of your most recent experience. Your feedback will be shared with all Sofitel Ambassadors, and will strive as a great example to encourage us to continue to give the service we strive to.Thank you for your kind feedback, and we hope to see you again very soon. Yours Sincerely, Ryan Nicholls – General Manager Sofitel London Heathrow

Very Impressed

トリップアドバイザーの評価 5.0/5

Tarot for H Business - 03/02/2021 トリップアドバイザー認証口コミ

We did the 'Test and Rest' package, everything went very well. All the employees we encountered, from the receptionists to the person on the end of the phone re: room service, were friendly and efficient. They clearly have a great team of on-the-ball people who pay attention to the details which makes all the difference. We ordered continental breakfast and we were pleased with the amount and quality of the food and drink we received. The room was very comfortable with a bath and separate shower. Everything was spotlessly clean. Overall I was very impressed. Highly recommend this hotel and this package. Just walking distance to check in at Terminal 5 which was perfect.

Dear Jill B , Thank you very much for your kind words. Such great comments are a delight to read. I am delighted that you found all our ambassadors were helpful and courteous and also equally pleased that you found our location most convenient. Thank you for your kind feedback, we hope to welcome you back to the Sofitel London Heathrow in the near future. Yours Sincerely, Ryan Nicholls – General Manager Sofitel London Heathrow

高いだけある(一泊2万)

お客さまの声 3.5/5

匿. 一人 - 24/01/2021 確認済みレビュー すべて

一泊2万と高いので、それなりのサービスは期待したが、それなりのものは提供されたと思う。半額で部屋の広さも半分くらいのシングルルームがあるとさらによい。

Jukia I. We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. I am very pleased to learn that you had an enjoyable experience and relaxing stay during these difficult times of COVID-19. Thank you for sharing your observation with us , I will share them with all the relevant managers to investigate it further . Thank you very much for your time and we hope to see you again in Sofitel London Heathrow . Urszula Jastrzebska Quality & Brand Manager H6…

Layover

トリップアドバイザーの評価 5.0/5

jamesfD325PO 21/01/2021 トリップアドバイザー認証口コミ

Beautiful hotel with great airport access although i did find finding the hotel from the terminal a little difficult to start with. Friendly team. Room was very excellent just a shame that all the amenities were closed due to Covid. I was also upgraded free of charge to a larger room which was greatly appreciated.

Dear jamesfD325PO, Thank you for taking the time to share your comments with the Trip Advisor community. I am pleased to learn you had a good stay with us at Sofitel London Heathrow. I am also glad to read that you were satisfied by the quality of your bedroom, I appreciate your feedback in regards of the signage at the Heathrow Airport but due to the Heathrow rules we have restricted numbers of signage that we are allowed to provide .. I would like to thank you for your kind feedback and we look forward to welcoming you back for another stay very soon. Yours Sincerely, Ryan Nicholls – General Manager Sofitel London Heathrow

Rest and Test

トリップアドバイザーの評価 5.0/5

H2440ZYsam 13/01/2021 トリップアドバイザー認証口コミ

The perfect package if you require a Covid test before flying. Perfect position, at terminal 5 in very close walking distance. Stunning hotel, professional staff - nothing was too much trouble. Breakfast was served in the room but delightful !!! Check out is only at 12H00 which is a very convenient time - though late check out options are available. No fuss no stress - I would most certainly do this again!!!

Dear H2440ZY, Thank you for taking the time to share your feedback following your recent stay at Sofitel London Heathrow. Although we are an airport property, we are also the only luxury hotel in the Heathrow area so our aim is to provide our guests with the best in service and accommodations - it is a pleasure to see this was reflected during your stay. Thank you again for your recommendation, we hope to welcome you back in the future. Yours Sincerely, Ryan Nicholls – General Manager Sofitel London Heathrow

"Test and "Rest" is the way to go!

トリップアドバイザーの評価 5.0/5

Voyager782728 13/01/2021 トリップアドバイザー認証口コミ

Excellent hotel in many ways, but if you're trying to get a quick turnaround on a PCR covid test for travel, this place is perfect - results were very quick using the app. Made for a stress-free and restful trip back home from the UK. Comfortable bed, great bathtub with TV, and loved the evening drinks and canapes delivered to our door in the evening (may have been an upgrade, but it was so such a nice surprise). Limited facilities due to covid, but room service was better than expected as well.

Dear Voyager782728, Thank you very much for your kind words. Such great comments are a delight to read. It is a pleasure to read that you appreciated our hotel location and the easy access to Terminal 5. I am glad that our hotel facilities met your expectations and that you particularly enjoyed your dining experience and the service provided by our Ambassadors. We appreciate your feedback and we look forward to welcoming you back in the near future. Yours Sincerely, Ryan Nicholls – General Manager Sofitel London Heathrow

Great airport hotel

トリップアドバイザーの評価 5.0/5

UKTourabc2019 Business - 12/01/2021 トリップアドバイザー認証口コミ

Ideal for an overnight in Heathrow. Close, with excellent COVID-secure measures. Helpful and friendly staff at check in and throughout our stay. The room was clean and quiet with a very comfy bed. Had a good nights sleep and woke up fresh for our long-haul flight.

Dear UKTourabc2019, Thank you for taking the time to share your experience with us. I am very pleased to learn that you had an enjoyable experience and relaxing stay during these difficult times of COVID-19. Thank you for your time, we appreciate your feedback and we look forward to welcoming you back in the not too distant future. Yours Sincerely, Ryan Nicholls – General Manager Sofitel London Heathrow

Ideal for travelling from T5

トリップアドバイザーの評価 4.0/5

Zoe S 11/01/2021 トリップアドバイザー認証口コミ

The hotel is well appointed and exceptionally easy to then fly from T5. Rooms seem spacious & comfortable and classic chain hotel format. Could have a few more amenities and luxuries to justify the price. Obviously due to Covid there is no bar/restaurant and room service only but that was very good. However, check in was very slow, had to queue for a long time and that needs to be improved. Overall, it's what you expect from a chain hotel but nothing outstanding.

Dear Zoe S, Thank you for taking the time to tell us about your experience at the Sofitel London Heathrow. We are disappointed to read that we did not meet entirely your expectations. I have shared your comment with Cristina Front Office Manager to review check in process , but with Covid19 restriction our ambassadors spend more time with the guest to explain rules and respond to all the guest questions. I hope we will have the opportunity to restore your faith in our hotel and for you to receive and experience our usual high Sofitel standards in the near future. We appreciate your feedback and we look forward to welcoming you back again in not too distant future. Yours Sincerely, Ryan Nicholls – General Manager Sofitel London Heathrow

Over the top

トリップアドバイザーの評価 5.0/5

Ghislaine B 11/01/2021 トリップアドバイザー認証口コミ

Over the top...in this difficult time this hotel does everything possible to feel like at home. From the checking to the checkout all the employees are doing there best to make you please. Even during the lock down they deliver a excellent food to your room. Thank you for everything.

STAY AT SOFITEL

トリップアドバイザーの評価 5.0/5

bobmila 10/01/2021 トリップアドバイザー認証口コミ

Overall, an excellent stay. The staff was first rate, the room was comfortable, Staff went out of their way to handle everything in the midst of the COVID pandemjc. I wish I was aware - before I arrived - of the ability to get my predeparture COVID test at the hotel. But that is the only issue I had.

Dear bobmile, We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. I am very pleased to learn that you had an enjoyable experience and relaxing stay during these difficult times of COVID-19. We hope to see you again in the near future. Kind Regards Ryan Nicholls – General Manager Sofitel London Heathrow

COMFORT AND SAFETY

トリップアドバイザーの評価 5.0/5

trishstood 08/01/2021 トリップアドバイザー認証口コミ

My recent stay of two nights pre-flight. Wonderful service as always, every effort made to ensure a safe stay during the unfortunate sanctions in place due to the Covid restrictions .Added bonus of a pre-flight PCR check overnight receiving results promptly by email in the morning, printed at reception on request

Dear trishstood, Thank you for your kind review following your recent stay here at Sofitel London Heathrow. It is a pleasure to know you had a wonderful stay with us. I am very pleased we could offered you an enjoyable experience and relaxing stay during these difficult times of COVID-19. We look forward to welcoming you back in the near future. Yours Sincerely, Ryan Nicholls – General Manager Sofitel London Heathrow

A REALLY GOOD AIRPORT HOTEL

トリップアドバイザーの評価 5.0/5

JAMES L 31/12/2020 トリップアドバイザー認証口コミ

I have regularly stayed in Accor Hotels but mainly in France. We stayed here outbound to Madeira on the 19th December and first experienced the Covid measures put in place by the hotel which are excellent. The rooms are very comfortable but it took us a while to get used to the high tech lighting switches. We were glad the room was equipped with a quality kettle as we English do like our cup of tea and this was very useful as at 0300 hours we got up very early to catch our flight at 0620. Breakfast wasn't possible at this ungodly hour but it was the first time we have breakfasted on a Marks and Spencer sandwich bought in Terminal 5 the previous day. We also stayed here on our return being unable to travel home on arrival from Madeira. Room service was great with the restaurants being closed and I really enjoyed my Ribeye Steak and gorgeous French Fries. The hotel kindly organised their own car to take us back to the worst NCP Car Park I have ever parked in at Terminal 2 Flightpath and the driver Jason was very kind in the way he looked after us, even loading our luggage into our frozen Touran. This is a great hotel with a level of friendly service not normally associated with a cold airport hotel and I could stay here for a holiday in better times. Being 74 years old however I could have done with a shower matt since the shower floor is very slippy.

Dear James L, We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. Thank you for your kind words about our service , I am very proud that this has been recognised by you. Customer service is our priority , and we are trying our best to recognize guest needs and make sure they return for another great stay. I would like to thank you for your recommendation and we look forward to welcoming you back for another stay very soon. Yours Sincerely, Ryan Nicholls – General Manager Sofitel London Heathrow

Another great stay with Sofitel

トリップアドバイザーの評価 5.0/5

529geraldf 28/12/2020 トリップアドバイザー認証口コミ

Having arrived back into the UK from an almost Covid free Madeira, with the current Covid issues my wife and I were anxious to ensure that we had the minimum of contact prior to our journey back to York. We therefore checked in online and our room key was ready for us upon our arrival so contact with other people was kept to the minimum. With the in room service for breakfast we managed to get on our way back to York with the minimum of contact. The Concierge service and breakfast was very good and very much apprecxiated.

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