イビスバジェットロンドンヒースローセントラル 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.6/5 568 件のレビュー

ベストレートをお約束
イビスバジェットロンドンヒースローセントラル - Image 1
イビスバジェットロンドンヒースローセントラル - Image 2
イビスバジェットロンドンヒースローセントラル - Image 3
イビスバジェットロンドンヒースローセントラル - Image 4
700 バースロード, ヘルツハウス, クランフォード, TW5 9TW ハウンズロー, イギリス

説明

ホテルのその他の情報

  • ヒースロー T2 行きのシャトルバス

  • ファミリールームもございます。

  • ホテル内のお客様用駐車場は12ポンド、コーチパーキングは20ポンド（24時間）でご利用いただけます。

  • 30 minutes away from Thorpe Park

  • ロンドン中心部にもウィンザーにも近い立地

当ホテルの客室

Take advantage of our Flight + Hotel offers

Discover
Discover

ホテル所在地

イビスバジェットロンドンヒースローセントラル

700 バースロード, ヘルツハウス, クランフォード
TW5 9TW ハウンズロー
イギリス

GPS:51.478954, -0.409147

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット不可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 全館禁煙

Restaurant

ホテル内のレストラン＆バーでは、朝食とおいしいディナーをお楽しみいただけます。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.6/5  568 件のレビュー

トリップアドバイザーの評価  4.0/5  2,981 件のレビュー

Rooms ok but parking is frustrating

トリップアドバイザーの評価 3.0/5

Passenger27530113998 トリップアドバイザー認証口コミ

The room was nice but due to uneducated front desk staff regarding assistance dogs, it took half an hour to get checked in and required the manager. This wouldn't have been so bad if we hadn't stayed at this exact same location with our trained assistance dogs a week prior without issue. Due to the delays with checking in, our rental car was in the parking lot longer than anticipated and incurred a fine. The parking lot company that is contracted to manage the hotel's parking lot is an absolute nightmare and has never settled my appeal or responded to any attempts to contact them. Due to this fact alone, I will not be recommending or staying at another Ibis property.

Horrible service

トリップアドバイザーの評価 1.0/5

Izzy T ファミリー - トリップアドバイザー認証口コミ

Had one of the WORST experiences at their in house restaurant. Waited 1 hour and 15 minutes for two frozen burgers. We tried to ask about our food multiple times over this period and were completely blown off by the staff. It took over an hour for the staff to say that it wasn’t put in the system, which I don’t understand since we brought up the issue on many occasions. When I brought up this complaint with the staff again, I was told “Do you want a refund or food?” in the most unapologetic way possible. As someone in food service, I think the total lack of empathy and understanding is utterly mind numbing. Not a single member of staff even acknowledged their fault and acted as if we were the ones who failed to put in the order. If I could give it a lower review I would.

Dear Izzy, Thank you for taking the time to share your feedback, While we wish you had a better experience, it is feedback like yours that is invaluable in helping us refine our services. We regret to hear about the lengthy wait you experienced at our on-site restaurant and the frustration this must have caused. Please rest assured that providing quality cuisine and service is of paramount importance to us, and your comments are taken seriously. Our aim is always to deliver a comfortable and enjoyable dining experience for all our guests. We are saddened to learn that our team's response did not meet your expectations, and we extend our sincere apologies for any distress this may have caused. We are continually working to enhance our guest experience, and while we cannot undo the past, we are committed to improving our services. Your comfort and satisfaction remain our priority, and we hope to have the opportunity to better serve you in the future. We hope to be able to welcome you back for an improved stay. Kind Regards, Winnie Noronha Guest Service Manager

Bathroom awful

トリップアドバイザーの評価 3.0/5

joey r トリップアドバイザー認証口コミ

The bathroom so dirty and slippery. Please clean it! Other than that it's okay. I kept slipping and hurt my leg trying to get into the shower. First time in London so I'm not surprised I have no idea how to use anything at all. But I would say to add something for people to know how to turn the shower on.

Dear Guest, Thank you for taking the time to share your experience at our hotel. We are truly sorry to hear about the condition of the bathroom and the issues you encountered with the shower. Ensuring the cleanliness and safety of our facilities is a top priority, and we regret that we did not meet your expectations in this instance. We acknowledge that being unfamiliar with the amenities can sometimes be a challenge, and we are looking into ways to make instructions more accessible to assist our guests in a smoother experience. Your comments are valuable to us, and we appreciate your positive note amidst your concerns. We hope that our convenient location and 24-hour reception were beneficial during your time in London. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Best Regards, Winnie Noronha Guest Service Manager

Excellent customer service

トリップアドバイザーの評価 4.0/5

julie747h ビジネス - トリップアドバイザー認証口コミ

Basic but very clean room and very comfortable beds and pillows . Staying for business purposes and despite aircraft going over at less than 1000ft , absolutely zero noise ! Slept like a log ! No iron or hairdryer in room but am sure probably available at reception . Plenty of tea/ coffee in the room . Check in staff incredibly friendly and helpful especially Japinder . I left a bag at reception having checked in very late in the evening . Japinder retrieved the bag and took it to my room . Fantastic customer service ! Thank you . For a basic budget hotel on the periphery of LHR this hotel fulfilled all my requirements.

Dear Julie, Thank you for taking the time to share this review of your stay. We are delighted to hear that you had such a pleasant experience during your time with us. Thank you for mentioning the great lengths our team went to to make your stay as comfortable as possible. Your kind words are appreciated and encourage us to continue to maintain the high standards of service we set ourselves. We've taken good note of your remark on how we could improve your experience. Please do let us know of any needs on your next stay. We look forward to seeing you again in the future. Kindest regards, Vanzia Coutinho Guest Service Agent

You won’t sleep

トリップアドバイザーの評価 1.0/5

745hayleyt Couples - トリップアドバイザー認証口コミ

If you are hoping to get a good night sleep before your flight, don’t stay here. The doors into the corridor bang all night long and can be heard in the bedrooms making it impossible to sleep. We will pay a bit more next time to stay in a different hotel for the luxury of a few hours sleep. This next comment is not the hotels fault but why aren’t guests in airport hotels more respectful and try to keep the noise down in bedroom areas?

Dear Hayley, Thank you for taking the time to share your feedback. We are sorry that your recent stay at our hotel didn't meet all your expectations and that you experienced some disturbance due to noise. Thank you for bringing this to our attention; we will certainly look into this matter so that we can better ensure the comfort and satisfaction of our guests in the future. We look forward to welcoming you back. Best Wishes, Winnie Noronha Guest Service Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,766 件のレビュー 8.5/10 ロケーション
  • 2,819 件のレビュー 5.6/10 客室
  • 2,102 件のレビュー 7/10 サービス
  • 118 件のレビュー 5.6/10 インターネット
  • 1,218 件のレビュー 6.5/10 清潔さ
  • 622 件のレビュー 6/10 朝食
  • 603 件のレビュー 2.9/10 設備
  • 594 件のレビュー 4.9/10 料理

Powered by Trustyou

周辺の他の施設

ハウンズローのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。