My room was great and my bed was wonderful - I didn’t want to get out of it in the morning!? The staff were very friendly and helpful. I look forward to staying again.

Very familiar with the hotel. Only reopened a week ago. Check in experience as normal and very good. Room had been refurbished but had some shortcomings in our opinion. No kettle socket near the kettle that we could find; had to move kettle to use socket on bedside table. Hanging space very close to the kettle area and very restricted. Bed very comfortable but mattress topper and thick duvet made sleeping very hot. Air conditioning very poor and room very stuffy through the night. Very uncomfortable. Bathroom looked very good but basin set too far back in the unit - particularly for a short person. Shower very good. Overall? Disappointing, until aircon is improved.

Overnight stay for early flight departure

Rooms lovely, good friendly reception staff

Really good as usual, always stay with sofitel when flying from Gatwick. So convenient and with on site car parking!!

Had to wait a long time in restaurant to be served. Not the fault of the waitresses as they were running around but clearly not enough of them. Have experienced the same issue the last few times we stayed at your hotel.

We arrived late in the evening and our welcome from the staff on reception (Amy) was exceptionally warm, friendly and helpful. We ate very well in one of the restaurants that was open late. The room was super comfortable and check out in the early morning was problem-free. On return a few days later, picking up our car was similarly simple. All-in-all a very pleasant experience indeed.

Perfect location for the airport, spacious well appointed rooms, fantastic bars and restaurants in the atrium.

Overnight stay before holiday with parking

Booking was not easy as could not find room and parking package on-line so ended up having to phone. Reservation clerk but particularly helpful and when asked to extend parking said she could nit we had to contact hotel direct which is nit at all helpful. My husband tried to phone hotel and after 4 attempts of being hung up on ended up going in person. He luckily works near Garwick but ended up having to go in person, incur the £5 charge and not have a very helpful response when he got there!! On arrival the Parking Attendant was very rude and abrupt and offered no assistance. We had our room keys owing to my husband going earlier. I had gone in-line and done fast check-in and ordered fir our room to be up-graded to a suite and also for a bottle of wine on arrival at a cost of £45. On arriving at our room it was not a suite and there was no wine!! I went to reception and was told there were no suites available but we could change room at a cost of £40 and ordered wine at a cost if £20. Room was exactly the same just higher up and overlooking runway but we got access to lounge for drinks and canapés!! On my original confirmation I asked about all of this and no one yet has responded. We used to stay at the Sofitel a lot but will think twice about choosing it next time.

Easy dropping the car off and walking into the hotel. Lovely room and amazingly quiet. Great view of the hotel when in the glass lift. Nice restaurant and food. Stress free in the morning, just have breakfast and walk straight into the Airport. We will definitely use this service again. Thank you.

Staff were helpful and room was good eventually. The first room had a problem with the shower that was broken and we had to be moved. A shame as it spoiled the experience.

Friendly welcome Had the 2 course meal deal which was very good value Lovely to just walk straight to airport

I think the hotel must be very quiet but I was very disappointed with their service. I had booked a room with access to the Club lounge by this was closed. No alternative was offered and I was still charged for breakfast, which I would have taken in the lounge if it had been open. The suite had a small bathroom with only a shower, which I find unusual for a suite. No bathrobes or face clothes were provided.

We stayed on the 31st of March 2021 for the test and rest at a price of £209. They invoiced me for that amount but I did not get a credit card receipt. When I checked my credit card statement they charged me £309. I have emailed them three times with no response to find out why. I am now overseas so it’s difficult to deal with it