Sofitel London Gatwick Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 41,639 reviews

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Sofitel London Gatwick
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+ 21 Services

Hotel extras

  • On-site leisure facilities, including a dedicated gym

  • On-site restaurant with a range of International dishes

  • North Terminal and is only a two minute journey

  • Located next to London Gatwick Airport

  • 14 dedicated meeting rooms accommodating up to 300 guests

Hotel location

Sofitel London Gatwick

North terminal
Gatwick Airport
West Sussex
RH6 0PH crawley
united kingdom

Fax: (+44)1293/555037

Check-in from 14h00

Check out up to 12h00

  • EASTWAY & RAIL LINK:  GATWICK AIRPORT

  • NORTH TERMINAL GATWICK AIRPORT:  GATWICK AIRPORT

  • By plane

    HEATHROW At 56.32km / 35 miles

  • By plane

    LONDON GATWICK At 0.5km / 0.31 miles

  • By train

    GATWICK At 0.1km / 0.06 miles

  • By train

    LONDON ST PANCRAS At 26km / 16.16 miles

GPS:51.161121, -0.176867

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

After long travels or meetings, experience the comfort of a luxury bed in 518 luxury Gatwick hotel rooms. Family-friendly, we have cribs and rollaway beds. All rooms have complimentary WiFi. Luxury Club rooms have access to the Sofitel Club Lounge.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 267

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
Sofitel London Gatwick

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

41,639 reviews

TripAdvisor Rating 4.5/5

10,404 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Would use again

TripAdvisor rating 5.0/5

Robert S 30/11/2021 TripAdvisor review

Used for first time when flying from Gatwick. Usual park & fly now no longer available so gave Sofitel a go. Parking right by Hotel (signage regarding dropping off could have been clearer). Efficient check-in. Nice room, comfortable bed and very clean. Would definitely use again.

Well located

Customer review rating 4.0/5

Jayne M. Couples - 27/11/2021 Confirmed reviews ALL

Not a good choice of food.

Lovely renovated rooms stay very nice.

Customer review rating 5.0/5

Anonymous Couples - 26/11/2021 Confirmed reviews ALL

Short over night stay staff very helpful and friendly

Dear Mrs S., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Rooms and reception desks

Customer review rating 3.0/5

Mark L. Couples - 26/11/2021 Confirmed reviews ALL

Arrive and greated by reception all was well, I pre paid for a dinner so I received a voucher.. the room was ok, the bed and pillows are very comfortable. Went to the bar for pre dinner drinks, after waiting 20 minutes to be served, I called a waitress over and. Gave her mr order, another 15 minutes our drinks arrived, tried to get the bill, again another long wait, when the bill arrived, it’s nearly £20 for a pint of beer and a glass of white wine. I think they gave us the wrong bill. To avoid confrontation I just paid and went to the restaurant for dinner, as I pre paid I was given an alternative menu, not a lot of choice, waited 20 minutes to order again, 45 minutes later my starter arrived, which was supposed to be a classic prawn cocktail, it was more like some lettuce shoved into a small ashtray with a couple of small prawns and a dribble of cocktail sauce. Waited again for the main course which was supposedly schnitzel, it was more like turkey twizzlers. Very disappointed with the service. The premiere Inn would knock spots off this hotel, I would never recommend this hotel, apart from reception and the room the place was terrible. Other customers in the restaurant were complaining about the terrible service and poor quality of the food. An example of this is that an old lady sat on a table next to us joked” I am leaving early in the morning so I might see you before you get your main course. This was at 9pm. Never gain.

Sofitel Gatwick

TripAdvisor rating 5.0/5

Mike J 26/11/2021 TripAdvisor review

Excellent hotel with very helpful staff. Nothing too much trouble. Excellent room, clean and well equipped for a three day stay. No aircraft noise. Buffet breakfast had everything you could imagine. Bar area was relaxing and had a good open space, complying with Covid-19 distancing rules. Will stay there again when visiting London or surrounding area.

Dear Mike J, Thank you for taking the time to review our hotel. It is wonderful to note that you had a lovely stay and spared some time in the morning to try out our breakfast offer. I am also delighted to read that our Ambassadors were helpful and welcoming throughout your stay. Your feedback is greatly appreciated and we hope that your next visit will be as pleasant as the previous one. Kind regards, Marie Simon Assistant Reception Manager

Very comfortable but thought my breakfast was included

Customer review rating 4.0/5

Kate B. Solo - 25/11/2021 Confirmed reviews ALL

My room was great and my bed was wonderful - I didn’t want to get out of it in the morning!? The staff were very friendly and helpful. I look forward to staying again.

Dear Mrs B., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

A regular stop over hotel

Customer review rating 4.0/5

Pat Couples - 24/11/2021 Confirmed reviews ALL

Very familiar with the hotel. Only reopened a week ago. Check in experience as normal and very good. Room had been refurbished but had some shortcomings in our opinion. No kettle socket near the kettle that we could find; had to move kettle to use socket on bedside table. Hanging space very close to the kettle area and very restricted. Bed very comfortable but mattress topper and thick duvet made sleeping very hot. Air conditioning very poor and room very stuffy through the night. Very uncomfortable. Bathroom looked very good but basin set too far back in the unit - particularly for a short person. Shower very good. Overall? Disappointing, until aircon is improved.

Dear Mrs W., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Comfortable stay

Customer review rating 4.5/5

Stephen P. Couples - 24/11/2021 Confirmed reviews ALL

Overnight stay for early flight departure

Dear Mr P., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Good stay, good location

Customer review rating 4.0/5

Anonymous Couples - 23/11/2021 Confirmed reviews ALL

Rooms lovely, good friendly reception staff

Lovely room, and great comfy bed!!!!

Customer review rating 5.0/5

Carol Couples - 23/11/2021 Confirmed reviews ALL

Really good as usual, always stay with sofitel when flying from Gatwick. So convenient and with on site car parking!!

Good except restaurant

Customer review rating 3.5/5

Anonymous Couples - 23/11/2021 Confirmed reviews ALL

Had to wait a long time in restaurant to be served. Not the fault of the waitresses as they were running around but clearly not enough of them. Have experienced the same issue the last few times we stayed at your hotel.

Great location, very comfortable room, great service

Customer review rating 5.0/5

Keith A. C. Couples - 23/11/2021 Confirmed reviews ALL

We arrived late in the evening and our welcome from the staff on reception (Amy) was exceptionally warm, friendly and helpful. We ate very well in one of the restaurants that was open late. The room was super comfortable and check out in the early morning was problem-free. On return a few days later, picking up our car was similarly simple. All-in-all a very pleasant experience indeed.

Fantastic amenities

Customer review rating 5.0/5

Tony Couples - 22/11/2021 Confirmed reviews ALL

Perfect location for the airport, spacious well appointed rooms, fantastic bars and restaurants in the atrium.

Customer review rating 4.0/5

Dee Couples - 22/11/2021 Confirmed reviews ALL

Overnight stay before holiday with parking

Stay ok

Customer review rating 3.5/5

Sarah A. Couples - 22/11/2021 Confirmed reviews ALL

Booking was not easy as could not find room and parking package on-line so ended up having to phone. Reservation clerk but particularly helpful and when asked to extend parking said she could nit we had to contact hotel direct which is nit at all helpful. My husband tried to phone hotel and after 4 attempts of being hung up on ended up going in person. He luckily works near Garwick but ended up having to go in person, incur the £5 charge and not have a very helpful response when he got there!! On arrival the Parking Attendant was very rude and abrupt and offered no assistance. We had our room keys owing to my husband going earlier. I had gone in-line and done fast check-in and ordered fir our room to be up-graded to a suite and also for a bottle of wine on arrival at a cost of £45. On arriving at our room it was not a suite and there was no wine!! I went to reception and was told there were no suites available but we could change room at a cost of £40 and ordered wine at a cost if £20. Room was exactly the same just higher up and overlooking runway but we got access to lounge for drinks and canapés!! On my original confirmation I asked about all of this and no one yet has responded. We used to stay at the Sofitel a lot but will think twice about choosing it next time.

Great stay

Customer review rating 5.0/5

Stephen G. Couples - 21/11/2021 Confirmed reviews ALL

Easy dropping the car off and walking into the hotel. Lovely room and amazingly quiet. Great view of the hotel when in the glass lift. Nice restaurant and food. Stress free in the morning, just have breakfast and walk straight into the Airport. We will definitely use this service again. Thank you.

Dear Mr d., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Good location

Customer review rating 3.5/5

Ray C. Couples - 21/11/2021 Confirmed reviews ALL

Staff were helpful and room was good eventually. The first room had a problem with the shower that was broken and we had to be moved. A shame as it spoiled the experience.

Well situated

Customer review rating 5.0/5

Sue Couples - 21/11/2021 Confirmed reviews ALL

Friendly welcome Had the 2 course meal deal which was very good value Lovely to just walk straight to airport

Dear Mrs H., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Poor value with limited services

TripAdvisor rating 2.0/5

markbeattie99 07/04/2021 TripAdvisor review

I think the hotel must be very quiet but I was very disappointed with their service. I had booked a room with access to the Club lounge by this was closed. No alternative was offered and I was still charged for breakfast, which I would have taken in the lounge if it had been open. The suite had a small bathroom with only a shower, which I find unusual for a suite. No bathrobes or face clothes were provided.

Dear markbeattie99, We would like to thank you for reviewing our hotel and for being a regular guest. We are disappointed to read that we fell short on your expectations on this stay. As TripAdvisor is completely anonymous could you please contact one member of our Team directly on H6204-fo3@sofitel.com with the date of your last stay and booking confirmation for us to be able to further investigate the situation? I look forward to hearing back from you. Kind regards, Marie Simon Assistant Reception Manager

Check your credit card

TripAdvisor rating 1.0/5

lindarobertbarton Business - 04/04/2021 TripAdvisor review

We stayed on the 31st of March 2021 for the test and rest at a price of £209. They invoiced me for that amount but I did not get a credit card receipt. When I checked my credit card statement they charged me £309. I have emailed them three times with no response to find out why. I am now overseas so it’s difficult to deal with it

Dear lindarobertbarton, Thank you for your review. We reached out to you in writing to explain in detail the charges that you are referring to. Please accept my apology for not answering your emails, I am really sorry to say, but we have not received these. Should you need any further help, please email on Matt.Kiss@Sofitel.com so I can be of assistance. I remain at your service. Matt Kiss Hotel Manager

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