Information message
In response to the COVID-19 pandemic and government guidelines we have taken the difficult decision to temporarily close the hotel. Our thoughts remain with everyone impacted across the world and we look forward to welcoming guests and visitors back soon.
Sofitel London Gatwick Hotel 4 stars 
Customer review rating 4.4/5 
41,592 reviews
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- The hotel has a parking
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- The hotel has WIFI
- The hotel has a bar
Sofitel London Gatwick Hotel
French luxury and local cuisine in the world's most exciting city
Discover a luxury experience like no other at the 4-star Sofitel London Gatwick Hotel. With a direct link to Gatwick Airport's North Terminal, the hotel offers guests the perfect blend of style and convenience, including three restaurants, spacious en suite rooms, and easy access to one of London's busiest terminals. The hotel boasts secure on-site parking for guests, helping make your holiday as stress-free as possible.
With a direct link to Gatwick Airport's North Terminal, the hotel offers guests the perfect blend of style and convenience, including three restaurants, two bars, spacious ensuite rooms and their own car park. Business guests can benefit from 14 different meeting rooms, with space to accommodate up to 300 guests. There's also an on-site gym facility which is free to use for all hotel guests.
Hotel extras
On-site leisure facilities, including a dedicated gym
Two restaurants, with a range of International dishes
North Terminal and is only a two minute journey
Located next to London Gatwick Airport
14 dedicated meeting rooms accommodating up to 300 guests
Services in the hotel and nearby
Check-in from 14h00
Check out up to 12h00
Paying
Services and practical information
- Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
- WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet (Paying)
- WIFI in the communal areas
- WIFI in your room
- WIFI access (Paying)
- Parking Paying
- Private outdoor parking (Paying) Meteor Parking
- Private enclosed outdoor parking (Paying)
- Valet parking (Paying)
- Well-lit parking (Paying)
- Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Air conditioned
- Air conditioning
- Manual temperature control
- Languages spoken at the hotel
- German
- English
- Spanish
- French
- Italian
- Japanese
- Dutch
- Polish
- Portuguese
- Reception open 24 hours a day
- Early check-in/Late check-out Paying
- EARLY CHECK IN FROM 8AM (Paying) Arriving on an early flight? You room will be waiting for you if you choose this option. From 8 am on, enjoy the privacy and comfort of your room and "wellness" bathroom. Let the relaxation begin!
- LATE CHECK-OUT UP TO 5PM (Paying) Prolong your relaxation and opt to keep your room until 5 pm. Enjoy one more shower or a nap before checking out. A must for a magnifique stay!
- Dry cleaning / Ironing
- Cash machine
- Porter
Catering
- Breakfast Paying
- 3 Restaurant(s)
- 2 Bar(s)
- Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 Hours
- Opening hours : Week-end 24 Hours
Business services
- 14 Meeting room(s)
- Conventions hotel
- Business center with support staff
- Copy/print service available
Services in the hotel and nearby
Check-in from 14h00 - Check out up to 12h00
In summary
- Car park
- Restaurant
- Wheelchair accessible hotel
- Air conditioning
- Wi-Fi
- Bar
- Meeting rooms
Services and pratical informations
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- Reduced mobility Facilities
- Wheelchair accessible hotel
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Express check-out
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- High Speed internet (Extra)
- WiFi at the hotel
- WiFi in the communal areas
- Accessibility
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Reduced mobility Facilities
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Wheelchair accessible hotel
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- Express check-out
- Wi-Fi (Extra)
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High Speed internet (Extra)
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WiFi at the hotel
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WiFi in the communal areas
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Parking
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On site
- Sofitel London Gatwick Car Park
On site
Catering services
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2 Bar(s)
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2 Bar(s)
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3 Restaurant(s)
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3 Restaurant(s)
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- Breakfast à la carte
- Buffet
- Room service
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- Cold snacks
- Hot meals
- 2 Bar(s)
- 2 Bar(s)
- 3 Restaurant(s)
- 3 Restaurant(s)
- Breakfast
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Breakfast à la carte
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Buffet
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Room service
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- Room service
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Cold snacks
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Hot meals
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Well-being
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Sofitel Fitness Centre
- Sofitel Fitness Centre
Meetings/Events
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11 Meeting room(s)
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Business center with support staff
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Meeting rooms
- 11 Meeting room(s)
- Business Center
Business center with support staff
- Meeting rooms
Hotel Services And Equipments
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- Air Conditioning
- Dry cleaning / Ironing
- Waiting area or lounge
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- 19 family rooms
- 3 rooms for people with reduced mobility
- 30 connecting rooms
- 518 non-smoking rooms
- 518 rooms
- 8 floors
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- Brazilian
- Dutch
- English
- French
- German
- Italian
- Japanese
- Polish
- Portuguese
- Spanish
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- Concierge
- Iron at reception
- Luggage storage
- Porter
- Safe deposit box at reception
- Hotel Services And Equipments
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Air Conditioning
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Dry cleaning / Ironing
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Waiting area or lounge
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- Hotel informations
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19 family rooms
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3 rooms for people with reduced mobility
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30 connecting rooms
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518 non-smoking rooms
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518 rooms
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8 floors
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- Languages spoken at the hotel
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Brazilian
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Dutch
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English
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French
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German
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Italian
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Japanese
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Polish
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Portuguese
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Spanish
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- Services available at reception
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Concierge
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Iron at reception
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Luggage storage
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Porter
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Safe deposit box at reception
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Hotel location
Sofitel London Gatwick
North terminal
Gatwick Airport
West Sussex
RH6 0PH crawley
united kingdom
Check-in from 14h00
Check out up to 12h00
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EASTWAY & RAIL LINK : GATWICK AIRPORT
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NORTH TERMINAL GATWICK AIRPORT : GATWICK AIRPORT
- By plane
HEATHROW At 56.32km / 35 miles
- By plane
LONDON GATWICK At 0.5km / 0.31 miles
- By train
GATWICK At 0.1km / 0.06 miles
- By train
LONDON ST PANCRAS At 26km / 16.16 miles
GPS :51.161121, -0.176867
Our accommodation(s)
After long travels or meetings, experience the comfort of a luxury bed in 518 luxury Gatwick hotel rooms. Family-friendly, we have cribs and rollaway beds. All rooms have complimentary WiFi. Luxury Club rooms have access to the Sofitel Club Lounge.
CLASSIC ROOM - 1 queen-size bed
- Max. number of persons: x3
- Area: From 23 m² / 248 sq ft
- Views: Airport view *
- Most of the accommodation: Corner Room *
Subject to availability
- Wireless internet in your room
- Coffee/tea making facilities
- Direct dial telephone
CLASSIC ROOM - 2 single beds
- Max. number of persons: x2
- Area: From 23 m² / 248 sq ft
- Views: Airport view *
Subject to availability
- Wireless internet in your room
- Coffee/tea making facilities
- Direct dial telephone
Accessible Classic Room with Queen Bed
Accessible room
- Max. number of persons: x2
- Area: From 23 m² / 248 sq ft
- Views: Patio *
Subject to availability
- Wireless internet in your room
- Breakfast in bed
- Automatic wake up call
- Direct dial telephone
SUPERIOR ROOM - 1 queen-size bed
- Max. number of persons: x3
- Area: From 23 m² / 248 sq ft
- Views: Airport view *
Subject to availability
- Wireless internet in your room
- Coffee/tea making facilities
- Direct dial telephone
SUPERIOR ROOM - 2 Single beds
- Max. number of persons: x2
- Area: From 23 m² / 248 sq ft
- Views: Airport view *
Subject to availability
- Wireless internet in your room
- Coffee/tea making facilities
- Direct dial telephone
SUPERIOR ROOM, 1 Queen Size Bed, Runway View
- Max. number of persons: x3
- Area: From 23 m² / 248 sq ft
- Views: Airport view *
Subject to availability
- Wireless internet in your room
- Coffee/tea making facilities
- Direct dial telephone
Luxury Room Club Sofitel - 1 queen-size bed, lounge access
- Max. number of persons: x3
- Area: From 23 m² / 248 sq ft
- Views: Airport view *
Subject to availability
- Wireless internet in your room
- Coffee/tea making facilities
- Direct dial telephone
LUXURY ROOM, Club Millesime Access, 1 Queen Bed - Runway View
- Max. number of persons: x3
- Area: From 23 m² / 248 sq ft
- Views: Airport view *
Subject to availability
- Wireless internet in your room
- Coffee/tea making facilities
- Direct dial telephone
Junior Suite - 1 queen-size bed and 2 single beds
- Max. number of persons: x5
- Area: From 36 m² / 388 sq ft
- Views: Airport view *
Subject to availability
- Wireless internet in your room
- Coffee/tea making facilities
- Direct dial telephone
PRESTIGE SUITE, Club Millesime Access, 1 King Size Bed, 1 living room
- Max. number of persons: x3
- Area: From 52 m² / 560 sq ft
- Views: Airport view *
Subject to availability
- Wireless internet in your room
- Coffee/tea making facilities
- Direct dial telephone
Our restaurants and bars
LA BRASSERIE
Type of cuisine: Bistro
A stylish relaxed restaurant boasting two Rosettes. Our award winning Executive Chef, David Woods has created a modern British menu with a French accent, using the finest locally sourced ingredients.
Find out more and book Menu (PDF) Cocktail menu (PDF)
- Monday -
- Tuesday -
- Wednesday -
- Thursday -
- Friday -
- Saturday -
- Sunday -
VANDA RESTAURANT
Type of cuisine: Thematic cuisine
This restaurant offers a diverse selection of Oriental dishes using the finest fresh ingredients, along with a great range of drinks from the region to enjoy with dinner.
Find out more and book Menu (PDF) Cocktail menu (PDF)
- Monday -
- Tuesday -
- Wednesday -
- Thursday -
- Friday -
- Saturday -
- Sunday Closed
- Monday -
- Tuesday -
- Wednesday -
- Thursday -
- Friday -
- Saturday -
- Sunday -
URBAN CAFE
Type of cuisine: Cafe
Where street meets chic, a café style terrace offering all day dining. Bringing a World of Flavours to your plate!
Find out more and book Menu (PDF) Cocktail menu (PDF)
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
- Saturday
- Sunday
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
- Saturday
- Sunday
LA TERRASSE BAR
The social hub of the hotel, and the perfect place for a coffee, light lunch or dinner and drinks with friends. La Terrasse serves beer, wine, a wide selection of spirits, cocktails, soft drinks and a variety of hot drinks.
Menu (PDF)
Non contractual photo
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
- Saturday
- Sunday
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
- Saturday
- Sunday
LA CEIL BAR
Elevated on the first floor offering a great view of the bustling lobby lies The Kua Bar. A wide variety of wine, spirits and cocktails are available throughout the evening, with key sporting events shown on the large screens.
Menu (PDF) Non contractual photo
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
- Saturday
- Sunday
Your meetings and events
Our meeting rooms
Number of meeting rooms: 14
Maximum size: 267 m²
Maximum capacity: 300 people
Maximum banquet capacity: 220 people
ALL Rating 4.4/5
41,592 reviews
TripAdvisor Rating 4.5/5
10,406 reviews
Good
Customer review rating 4.5/5
Lovepreet Solo - 25/05/2021 Confirmed reviews ALL
Provide good food
Food absolutely below standard discusting
Customer review rating 0.5/5
Anonymous Families - 10/05/2021 Confirmed reviews ALL
Security staff extremely helpful and friendly Food absolutely below standard Room service far too expensive unbelievable high price
Worst food ever tasted in a hotel
Customer review rating 0.5/5
Animisha D. Families - 10/05/2021 Confirmed reviews ALL
Jail food and dog food is better than the food you supplied to us. Uncooked rice, too many unwanted food that's wasted, no proper dietary requirements are met even for a requested guest.
Perfect
Customer review rating 5.0/5
Steve Business - 14/04/2021 Confirmed reviews ALL
Very relaxing, comfortable.
Dear Mr R. We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html
Poor value with limited services
TripAdvisor rating 2.0/5 
markbeattie99 07/04/2021 TripAdvisor review
I think the hotel must be very quiet but I was very disappointed with their service. I had booked a room with access to the Club lounge by this was closed. No alternative was offered and I was still charged for breakfast, which I would have taken in the lounge if it had been open. The suite had a small bathroom with only a shower, which I find unusual for a suite. No bathrobes or face clothes were provided.
Quality hotel. Great location for North Terminal
Customer review rating 4.0/5
Ian Families - 04/04/2021 Confirmed reviews ALL
During Covid-19 restrictions and limited access to restaurants the hotel offered a good room service, PCR testing and the best bed I've ever slept in! Staff were all so helpful. Unfortunately we had a fire alarm at 3am in the morning which meant being out in the cold for a good 45 minutes but again the staff were as helpful and professional as possible.
Dear Mr P., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. Our rooms are recently refurbished and I am so glad to read that you enjoyed the quality of our services in both our facilities and our people. However, I am deeply sorry to hear about the unfortunate event of the fire alarm.The safety of our guests is our top priority and thank you for spotting the positive side of the professionalism of our staff . Thank you once again for your constructive review. We are looking forward to welcoming you back and provide you with an exceptional stay. With warm regards, Sofitel London Gatwick Team
Check your credit card
TripAdvisor rating 1.0/5 
lindarobertbarton Business - 04/04/2021 TripAdvisor review
We stayed on the 31st of March 2021 for the test and rest at a price of £209. They invoiced me for that amount but I did not get a credit card receipt. When I checked my credit card statement they charged me £309. I have emailed them three times with no response to find out why. I am now overseas so it’s difficult to deal with it
Dear lindarobertbarton, Thank you for your review. We reached out to you in writing to explain in detail the charges that you are referring to. Please accept my apology for not answering your emails, I am really sorry to say, but we have not received these. Should you need any further help, please email on Matt.Kiss@Sofitel.com so I can be of assistance. I remain at your service. Matt Kiss Hotel Manager
Brilliant customer service
Customer review rating 5.0/5
Tony Business - 27/03/2021 Confirmed reviews ALL
Overnight stay under Covid restrictions made as comfortable and welcoming as possible by great staff.
Dear Mr L., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for your positive and constructive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team
Fantastic.
Customer review rating 5.0/5
Anonymous Business - 25/03/2021 Confirmed reviews ALL
Excellent stay. Top class hotel and service.
Dear Mr. P., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html
Easy access to north terminal
Customer review rating 4.5/5
Mr M. C. Business - 22/03/2021 Confirmed reviews ALL
Refurbished hotel very comfortable
Dear Mr. C., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html
Easy access
Customer review rating 5.0/5
Quick S. Business - 14/03/2021 Confirmed reviews ALL
No hassle quick check in, nice profeesional staff.
Dear Mr T., We very much appreciate your comments regarding your S. at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! With warm regards, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html
Customer review rating 4.0/5
Sandra S. Solo - 13/03/2021 Confirmed reviews ALL
A lovely hotel but unfortunately due to Covid not all facilities were open
Dear Mrs. S., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html
Well located
Customer review rating 5.0/5
Mark Solo - 09/03/2021 Confirmed reviews ALL
I booked one night as I had an early flight the following morning. Although the hotel was exceptionally quiet due to current lockdown restrictions it never compromised on the overall standard of the hotel. The room was comfortable with all the in room facilities available, breakfast, complimentary tea/coffee, there was even complimentary face mask, sanitizer and wipes. All very much welcome. The check in/out process was pain free and fast.
Dear Mr F. We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html
Great stay
Customer review rating 4.5/5
Helen Business - 07/03/2021 Confirmed reviews ALL
Immaculate room helpful staff comfortable nights sleep nice breakfast very covid safe. No conditioner in rooms and no pen to complete breakfast list is my only criticism
Dear Ms Doulton - Levett, Thank you very much for your kind review. I am so glad to read that you enjoyed your sleep and that you found our staff helpful but most importantly that we made you feel safe and comfortable. We also appreciate your constructive feedback in regards of the pen and the conditioner and I apologise for any inconvenience.Please rest assured that your feedback will be shared with our team, making sure to offer you an even more comfortable stay in the future. Thank you once again for your amazing feedback. We are looking forward to welcoming you back. With warm regards, Guest Relations Team Sofitel London Gatwick
Convenient
Customer review rating 3.5/5
Mr M. W. Families - 22/02/2021 Confirmed reviews ALL
Overall good experience.. Conveniently placed for access to airport
Dear Mr. W., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html
Friendly and safe
Customer review rating 4.5/5
Andy Business - 19/02/2021 Confirmed reviews ALL
3 night stay made easy with friendly staff and a comfortable room.
Dear Mr. M., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html
Great location, lacking customer care!
Customer review rating 3.0/5
Pw Business - 15/02/2021 Confirmed reviews ALL
Called in advance about drop off and food availability times. Was told incorrect information on both accounts meaning I didn’t stop off on my journey to eat and missed evening meal in the hotel as I was told food is available til 2300 (as the website also states) but was told on arrival it was at 2100, I was too late. And the receptionist didn’t care and unhelpful with my situation.
Dear Mr W., Thank you for taking the time to tell us about your experience at the Sofitel London Gatwick. I am sorry to read that by the time you arrived ,room service was not available and that the information provided to you was not correct. Our guests are our number one priority,however during these complicated times we need to adapt constantly with the government's guidelines causing changes on information that might have be given to you previously. Please accept my sincere apologies for any inconvenience caused. Rest assured that your constructive feedback will be communicated to our team in order to avoid any similar situation in the future. Lastly,I am more than glad to read that you found our location great and it is our hope that you will give us the opportunity to better serve you in the future. We are looking forward to welcoming you back,ensuring a beautiful and comfortable stay with us. With warm regards, Guest Relations Team Sofitel London Gatwick
Good stay
Customer review rating 3.5/5
Sarah S. Solo - 05/02/2021 Confirmed reviews ALL
This is my first time here in london and my experience was superb i really enjoyed my stay here.
Dear Mrs S., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html
Good location & Comfy rooms
Customer review rating 4.5/5
Sarah Business - 03/02/2021 Confirmed reviews ALL
Martin at the check in was welcoming and helpful, the room was spacious and modern, clean and had everything needed for a stay.
Dear Mrs A., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html
Not as expected
TripAdvisor rating 3.0/5 
snipsnapsnorum 13/01/2021 TripAdvisor review
We have stayed at this hotel on a number of occasions with no problems but this time our sleep quality was very poor. The room was so hot and the feather duvet was hot and heavy. Also there was a feather mattress topper which was lumpy and uncomfortable. End result was a maximum of only a few hours of sleep. The bathroom floor was dirty and needed cleaning. Fortunately we ordered breakfast early so we left as soon as we could. We travel as much as we are able but I would definitely think twice before staying again.
Dear snipsnapsnorm, We would like to thank you for reviewing our hotel and for being a regular guest. I am disappointed to read that this stay was not as good as your previous ones and that we fell short on your expectations in regards to the room on this occasion. As TripAdvisor is completely anonymous could you please contact one member of our Team directly on H6204-fo3@sofitel.com with your room number so that we could be able to have a look into the room you stayed in as a matter or urgency. I look forward to hearing back fom you. Kind regards, Marie Simon Reception Supervisor
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