Sofitel London Gatwick 4 stars

Customer review rating (ALL Rating) 4.5/5 9,670 reviews

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North terminal, Gatwick Airport, West Sussex, RH6 0PH CRAWLEY, United Kingdom

Description

Hotel extras

  • PLANET 21 represents our commitment to sustainability.

  • All-day dining available from 4 restaurants and 2 bars

  • 11 purpose built meeting rooms catering up to 300 guests

  • Directed connected to Gatwick North Terminal via a 5 minutes covered walkway

  • Classic, Superior and Family Rooms including Club Lounge Access and Runway Views

Our accommodation(s)

Hotel location

Sofitel London Gatwick

North terminal, Gatwick Airport, West Sussex
RH6 0PH CRAWLEY
United Kingdom

GPS:51.161121, -0.176867

Telephone
Fax +44 1293 555037

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  9,670 reviews

Customer review rating 5.0/5

Vivien B. Families - Confirmed reviews ALL

This hotel provided a perfect place to stay before our flight the following morning. Rooms were comfortable and clean. We had dinner in the restaurant which was an enjoyable experience. The walk to the monorail was easy as we were flying from the South terminal and hotel is located at the North terminal but everything went smoothly so no concerns there.

Dear Guest, Thank you for sharing such positive feedback about your pre-flight stay with us. We are delighted to know you found the room comfortable and well-presented. It is wonderful to hear that your dining experience was enjoyable and that your journey between terminals was smooth and convenient. Providing a seamless and relaxing stay is at the heart of our service philosophy. We appreciate your recommendation and look forward to welcoming you back on your next visit. Warm Regards, Sofitel London Gatwick Team

Customer review rating 4.0/5

Richard &. W. J. Families - Confirmed reviews ALL

Overall, highly recommended. Covered walkway from hotel to airport terminal. Beds and rooms comfortable. Bathroom was updated with large walk-in shower. Staff were friendly and helpful at all times. Our room was facing into the atrium, unfortunately there were some noisy guests accessing the atrium around 2.30AM. Next time we would like an outside facing room. Our room was a non-connecting room.

Dear Guest, Thank you for sharing such thoughtful feedback and for your recommendation. We are delighted to hear you appreciated the convenient walkway to the terminal, the comfort of the room and bedding, and the updated bathroom. It is wonderful to know our team made a positive impression with their friendly, helpful service. We regret that your rest was disturbed during the night, as a peaceful stay is central to the experience we strive to provide. We have noted your preference for an outward-facing room and are pleased you enjoyed a non-connecting layout. We look forward to the opportunity to welcome you back for an even more seamless stay. Warm Regards, Sofitel London Gatwick Team

Customer review rating 4.5/5

Penelope T. Couples - Confirmed reviews ALL

Conveniently located right next to monorail. Staff were very welcoming. We had a Queen room with runway view. Lovely bathroom and large shower. Only downside was that the aircon was too cold and although we had tried to adjust it, it remained the same.

Customer review rating 4.5/5

Alison C. Solo - Confirmed reviews ALL

+ Great stay, well-located for an early flight - lack of signposting makes it difficult to find, however the entrance is right in the north terminal station

Dear Guest, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed a comfortable stay and found our location convenient for an early departure. We are sorry to learn that finding the hotel was not straightforward. We appreciate your comments regarding signage, and our team is collaborating with the airport to make this clearer for future visits. In addition, we are updating our website to provide more detailed directions to help prevent any confusion. We value your feedback and look forward to welcoming you again for another smooth and relaxing stay. Warm Regards, Sofitel London Gatwick Team

Customer review rating 5.0/5

Veronica C. Families - Confirmed reviews ALL

Enjoyed meal at Vanda

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sofitel London Gatwick Team

Other web-users rate our hotel

  • 5,175 reviews 9.5/10 Location
  • 8,505 reviews 8.3/10 Room
  • 6,810 reviews 8.6/10 Service
  • 49 reviews 7.8/10 WiFi
  • 4,902 reviews 7.7/10 Comfort
  • 2,402 reviews 8.6/10 Cleanliness
  • 1,652 reviews 5.1/10 Value
  • 1,115 reviews 7.7/10 Breakfast

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