Novotel Ha Long Bay 4 stars

Customer review rating (ALL Rating) 4.4/5 47 reviews

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ALLSAFE approved hotel

Hotel extras

  • "Visibility of sea view (800m) "

  • "Opposite position to beach access way "

  • 3 minutes driving to Sun World Ha Long parks and city center

  • "Most favorable out-door swimming pool in town "

  • "Most rooms feature a balcony "

Our accommodation(s)

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Hotel location

Novotel Ha Long Bay

160 Ha Long road, Bai Chay ward, Ha Long city, Quang Ninh, Vietnam

GPS:20.951973, 107.041898

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service


The Square offers all day dining in a modern tropical setting overlooking Ha Long Bay. Serving international and traditional Vietnamese food, The Square also features an open grill counter and range of fine wines. Operating hours: Daily, from 6am to 11pm

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  47 reviews

TripAdvisor Rating  4.0/5  1,149 reviews

Ha Long Bay Novotel

TripAdvisor rating 3.0/5

Shelley R Couples - TripAdvisor review

We first visited the hotel on its opening week in 2008. Nice new hotel back then. The yrs have not been kind to the exterior and grounds of the hotel. Loose tiles etc. The hotel foyer, reception, restaurant and bar were all bitterly cold. It was uncomfortably so. Breakfast was very extensive, but everything was lukewarm. Room was lovely and clean. They kindly upgraded us Great views out to sea. Good position. All the staff were very helpful and obliging. Overall good value for money. It was just so cold

Dear Shelley R, Thank you for choosing and taking your time to share your feedback regarding your recent stay at Novotel Ha Long Bay. It is our great pleasure to hear your compliments about our staff and the room. On the other hand, we are sorry that some of our hotel's areas are cold. Our chief engineer has been instructed to double-check these areas. Thank you again for bringing this issue to our attention and therefore giving us the opportunity to improve. We appreciate your feedback and we hope to have a chance to be of service to you again soon. Sincerely, The hotel management team

Great support!

TripAdvisor rating 4.0/5

Martin S Couples - TripAdvisor review

We stayed two nights at Novotel and although the hotel is missing some charme the staff does not. As we experienced a very friedly service at the reception by Mrs. Hong. She privided us with all information and supported us for cruise booking and vietnamese restaurants. We really feld welcome and taken care of. Thank you very much Mrs. Hong

Dear Martin S, Thank you for choosing Novotel Ha Long Bay and for taking the time to leave us a review here. It is our great pleasure to receive your compliments about our friendly service at reception. Rest assured that we will share your feedback to our team, especially Mrs. Hong as this will serve as an encouragement to all of us who strive every day to provide excellent service to our clients. Many thanks again for your feedback and we look forward to welcoming you back to Novotel Ha Long Bay soon. Sincerely, The hotel management team

Noisy due to drum beating at near music club. 非常にうるさい。非常吵闹。

TripAdvisor rating 1.0/5

chenoooo Business - TripAdvisor review

4日間止まった。非常にうるさい。近くのクラブからドラムの音は前日の夜から翌日朝まで続いた。全く寝れなかった。 非常吵,附近夜总会打鼓的声音从前一天晚上持续到第二天早上,我呆了4天,没有一天能好睡。 I have stayed for four days. Very noisy because of music club’s drum beating sound. I could not sleep every night.

Dear chenoooo, Thank you for choosing Novotel Ha Long Bay as your accommodation choice and for taking the time to share your feedback here. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. The drum beating sound is from the beach club. The hotel has set up earplugs with the hope that they might help our guests sleep. The hotel also sent an official letter to the local authority about this issue as it is our of hotel control. Once again, thank you for bringing this issue to our attention. We look forward to having the chance to better serve you in the future. Best regards, The hotel management team

A wonderful stay at a lovely hotel in Ha Long Bay

TripAdvisor rating 5.0/5

Peter L Couples - TripAdvisor review

Novotel Ha long Bay We are now at the end of our first week in the beautiful country of Vietnam travelling from Hanoi to SaPa and today Ha Long Bay. Knowing this is not a travel forum I do have to comment on the beauty of Vietnam and even more strikingly, the generosity of the people with whom we have come across in our very brief time here. The staff at the Novotel in Ha Long Bay are no exception! We were greeted with a warm welcome. We arrived very early at 9:00 am following an overnight train trip from SaPa to Hanoi followed by a two hour mini coach ride to Halong Bay, not expecting anything other than the option of leaving our bags whilst we waited for check in later in the day. Once again we were greeted with unfailing courtesy at the door by Ngọc, who took our bags and directed us to the front desk where Huang and Hoang offered to find us a room as soon as possible. Twenty minutes later we were invited to go to our upgraded suite so we might rest rather than wait for another room later in the day. Hoang then escorted us to our room, followed by Ngọc with our luggage. Our room is magnificent and the view over Ha Long Bay breathtaking as you can see from the photos. The facilities in our room were excellent, the bed comfortable and the bathroom just perfect. We even have a fabulous sitting area to relax and enjoy the view over Ha Long Bay Thanks also to Hiem, the Housekeeping Manager, who assisted us when we were first using our key cards at our door and asked if there was any more he might do to assist us. The lounge area in this bright and sunny reception area is cosy and we were nicely looked after by the barman, Bach. Breakfast was a la carte on the morning we were here but can also be a buffet in other days. Trang was gracious and kind as she assisted us in our breakfast choices. It was 10:00 am and we were checked in and hoped we might have a coffee before venturing out for the day. The breakfast dining room was shutting but Trang who was waiting at the entrance welcomed us in and helped us with coffee and food even though the restaurant was shutting for the morning. Such a kind gesture and much appreciated after a long night and morning to get to this beautiful part of the world and this already amazing start to our stay at the Novotel. Once again this is another beautiful hotel in Vietnam, managed and staffed by a wonderful, caring team. Thank you to P.Anh at reception who was so helpful with our queries and for arranging transport for us in our departure. Hospitality world wide could take a leaf out of the Vietnamese understanding of generosity and the care of their visitors. We for one will be returning to this beautiful part of the world

OK for one night

TripAdvisor rating 3.0/5

Kathryn L TripAdvisor review

Last minute booking as there was a Typhoon warning and no boats (which we should have been staying on) were allowed out to sea at Ha Long Bay. The hotel as a stopgap was OK but would not have liked to stay there for longer. Room was clean and OK but did not think much of the cuisine.

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Other web-users rate our hotel

  • 81 reviews 7.9/10 Location
  • 127 reviews 7.2/10 Room
  • 142 reviews 7.4/10 Service
  • 66 reviews 5.4/10 Vibe
  • 54 reviews 4.8/10 Comfort
  • 48 reviews 6.2/10 Breakfast
  • 37 reviews 6.9/10 Cleanliness
  • 19 reviews 5.9/10 Beach

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