Novotel Ha Long Bay

Novotel Ha Long Bay 4 stars

Customer review rating (ALL Rating) 4.4/5 42 reviews

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Hotel extras

  • "Visibility of sea view (800m) "

  • "Opposite position to beach access way "

  • 3 minutes driving to Sun World Ha Long parks and city center

  • "Most favorable out-door swimming pool in town "

  • "Most rooms feature a balcony "

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Ha Long Bay

160 Ha Long road, Bai Chay ward, Ha Long city, Quang Ninh, Vietnam

GPS:20.951973, 107.041898

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


The Square offers all day dining in a modern tropical setting overlooking Ha Long Bay. Serving international and traditional Vietnamese food, The Square also features an open grill counter and range of fine wines. Operating hours: Daily, from 6am to 11pm

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  42 reviews

TripAdvisor Rating  4.0/5  1,126 reviews

Amazing Gem for Accor Members in Ha Long & Great Overall Hotel for All

TripAdvisor rating 5.0/5

joshuaaE8243CE TripAdvisor review

A truly fantastic experience and I am beyond happy that I've joined the Accor group in Q4 this year after hitting Titanium with Bonvoy. This is their only property in Ha Long and so I was excited to check it out. A+: Reception and welcoming at check in, upgrade (low season so the hotel isn't crowded), rooms (Ha Long Bay view is gorgeous), really nice pool, great hospitality area to watch World Cup matches, relatively good prices for a Western hotel restaurant and bar, and location between multiple areas people will want to visit. Would definitely return if I make it back to Ha Long.

Nice hotel but not a quiet location

TripAdvisor rating 4.0/5

lindsaysimonson Couples - TripAdvisor review

Very nice hotel with lovely staff. The food was fine. We liked the pool and bar area. The staff helped us rent a motorbike during our stay. Be aware that the beach club across the street plays very loud dance music until all hours of the night, even during the week.

Novotel Ha Long is one of the member of Accor?

Customer review rating 3.0/5

P. T. T. P. Couples - Confirmed reviews ALL

- No guide to parking or way out. There wasn't any receptionist at the hotel lobby to guide. Only when I drove my car to get out, a receptionist came to me and said: "you should drive another way to go out". But why didn't he guide me before I took my car? Why haven't no any guiding lines at the parking lot? - Very poor soundproofing system. The hotel room is not quite. - The check - in receptionist doesn't seem to understand anything about accor card customers and has to call the manager to came

Dear Ms. P. Thu Thi P., Thank you for taking the time to tell us about your experience at the Novotel Ha Long Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,


TripAdvisor rating 5.0/5

raeleayne Couples - TripAdvisor review

This hotel is top class the food and also presentation is second to none from the buffet breakfast to the bar food and dinner always very clean and staff always efficient and ready to help make your stay pleasurable The Hotel Manager Trung and his dedicated team went out of their way to accommodate us whilst we were in transit for our next flight cannot speak more highly of their dedication to their hotel and their guests We will return and highly recommend

Wonderful Hotel in Ha Long Bay

TripAdvisor rating 4.0/5

lawrence a Couples - TripAdvisor review

Excellent hotel in a great location in Ha Long Bay. Close to several restaurants, bars, and to the nightlife and activities. Easy check and check out, Friendly staff, excellent restaurant, and modern rooms. I highly recommend staying here on your next visit.

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Other web-users rate our hotel

  • 16 reviews 8.5/10 Location
  • 30 reviews 6.8/10 Room
  • 32 reviews 7.2/10 Service
  • 12 reviews 6.7/10 Breakfast
  • 12 reviews 5/10 Food
  • 11 reviews 1.8/10 Vibe
  • 10 reviews 3.2/10 Comfort
  • 6 reviews 6.3/10 Cleanliness

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