万隆诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.7/5 1,106 评论

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万隆诺富特酒店 - Image 1
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Jalan Cihampelas No 23, West Java, 40171 万隆, 印度尼西亚

描述

酒店其他优惠

  • 健身中心和水疗设施

  • 会议设施（最多可容纳 500 人）

  • 距胡森三思川尼瓜 (Husein Sastranegara) 机场 8 分钟路程

  • 距万隆理工学院 (ITB) 10 分钟车程

  • 公共和私人室内停车场

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酒店位置

万隆诺富特酒店

Jalan Cihampelas No 23, West Java
40171 万隆
印度尼西亚

GPS:-6.90491, 107.604

电话
传真 +62 22 4212999

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

THE SQUARE

The Square is a new dining experience concept serving authentic Indonesian, Asian and Western specialities. Open for breakfast, lunch and dinner, this restaurant offers extensive buffet and a la carte options.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.7/5  1,106 评论

TripAdvisor 评级  4.1/5  1,594 评论

Staycation at Novotel bandung

Tripadvisor 评级 5.0/5

rezasC5571UQ 经 TripAdvisor 认证的评论

The hotel is very good, Room is big. Breakfast is good, many options. They also have spa facilities. Café, restaurant and mini market is just walking distance. Quick check in process. Toilets near resto is good. But they need to assist somebody / guest from hotel who wants to cross the street to go to minimarket.

Dear Mr. Rezas, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

WORST CHAIN HOTEL EVER

Tripadvisor 评级 1.0/5

Sheila N 经 TripAdvisor 认证的评论

WORST HOTEL EVER!!! I checked in at 15.45 with Jihad, and he said just wait 10 mins bcs the room was not ready yet. I was waiting for 5 mins and I couldn't wait anymore bcs it doesn't make sense. I came back to Jihad to complaint and he said "iya kak maaf kakak nya req high floor kan, high floor kami belum ready ka" HOW COME HOTEL CHAIN CAN'T PREPARE THE GUEST REQUEST BEFORE ARRIVAL??? After that Jihad gave me the room key and he said the room is ready at 11th floor. Anyway I'm hotelier. The second thing, I called reception to ask bathmat and tissue box, I was waiting for some time but nobody come to my room. I came to reception and ask directly to Jihad. He said he will send housekeeping. After that I came back to my room. Why do I need to come to reception to req anything? As the guest we can req anything by phone right? The third thing, I called reception at 20.17 to ask chopstik but the lady said they don't have it. HOW COME HOTEL CHAIN DOESN'T HAVE CHOPSTIK??? I don't believe her so I called IRD directly and he said they have it. After that he came to my room. The fourth thing, this morning I was breakfast at restaurant and I came to pasta area. I asked one lady which is SHE IS A CHEF. I asked her wether they have spagetthi or no. She said spagetthi is being refilled. But I don't believe her bcs there is no tag for spagetthi. I came to my table for eating. After I finished the food, I came back to that area, I ask to another lady she said they don't have spagetthi. I was like "that lady said you guys have spagetthi" I was looking at the first lady and she just quiet, looking down as if she didn't hear. WOW THE WORST HOTEL CHAIN I'VE EVER KNOW. How come the chef doesn't know the menu for breakfast??? Wallahi I never recommended this hotel to my relatives. And I'll never come back to this hotel anymore. As I know hotel chain always give the best service to guest. But this hotel very very worst. I'm hotelier so If I'm in their position, I'll make sure to give best service to the guest.

Dear Ms. Sheila Nandya, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto, Rooms Division Manager

Friendly staff

Tripadvisor 评级 5.0/5

Ria Rosita S 经 TripAdvisor 认证的评论

Staffnya ramah, breakfastnya enak, makasi mba Sulfa utk es kopinya, fast service💕 Kamarnya juga bersih dan nyaman. Next will stay at Novotel Bandung again. Thank you so much, nice can stay here🤗🤗🤗 See you agaaaiiiiinnnnnnnnnnn🥰🥰🥰🥰

Dear Mrs. Ria Rosita S, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto, Rooms Division Manager

Very recommended hotel

Tripadvisor 评级 5.0/5

rezasC5571UQ 经 TripAdvisor 认证的评论

The room is quite spacious with a good view. Staff are friendly and helpfull. Bfast is nice with many options including 'the jamu'. Thanks for mas Yuli, the bellboy with his smiling face and helpfull kindness. Will definetely comeback to this hotel on my next trip to Bandung

Dear Mr. Reza, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto, Rooms Division Manager

Not a staycation hotel friendly.. the service was so poor.

Tripadvisor 评级 1.0/5

Desy S 经 TripAdvisor 认证的评论

So many bad experiences here : 1. The bathroom is dirty please see my photos 2. The baby crib was so bad is not proper to sleep in 3. This is not baby friendly room not suggested to bring your kids here. The bed has sharp elbow tip that can injured anyone who pass throught it 4. Can't borrow eating utensils even for baby's eating needs 5. The receptionist hung up on the phone (ms egha) more than once because she didn't want to connect to the manager and lied that the manager hadn't arrived yet. When I went down to the lobby, it turned out that the manager (mr Arhi) was already there and I complained about borrowing eating utensils for my baby and they were given them. I was stayed on 31 march 2024 on room no 404 under name Danny W.

Dear Mr. Danny W, Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit. Sincerely, Siswanto Room Division Manager

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其他网络用户评价我们的酒店

  • 281 评论 9/10 位置
  • 1,017 评论 8.6/10 房间
  • 1,349 评论 9.4/10 服务
  • 22 评论 7.8/10 上网
  • 1,132 评论 9.3/10 食物
  • 528 评论 8.8/10 清洁度
  • 487 评论 8.8/10 早餐
  • 341 评论 8.6/10 舒适度

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