Dear Ms. O., we truly appreciate your detailed feedback and high rating. We are pleased to know that you were satisfied with our facilities and found the hotel well suited for families, particularly the pool with slide, Playtopia kids’ room, and in-room amenities for longer stays. We are also glad that our team’s communication and assistance with your long-stay arrangement were helpful. We have noted your suggestions regarding hangers, hooks, and a bottle opener. These items are available upon request at any time, and our team is always happy to assist with such requests during the stay. We also appreciate your feedback regarding room readiness, shower drainage, and housekeeping practices, which will be shared with the relevant teams for further attention. Your feedback is valuable to us, and we hope to welcome you and your family back for another comfortable stay. Warm regards, Guest Relations Team

Dear Ms. Tomoko D., thank you for taking the time to share your experience. We are pleased that the daily housekeeping, comfortable bed, amenities and overall cleanliness helped you enjoy a comfortable family stay. However, we apologize that the towel replacement was inconsistent and that the warmth of our service did not fully meet your expectations. A friendly and welcoming manner is an important part of the hospitality we aim to provide, and your comments will be reviewed carefully with our team. We appreciate your honest feedback, as it helps us improve both our housekeeping consistency and guest interactions. We hope to have the opportunity to welcome you and your family back for a more satisfying experience on your next visit to Bangkok. Best wishes, Guest Relations Team

Dear Ms. Sakiko K., We sincerely appreciate you taking the time to share your valuable comments regarding your recent stay at Novotel Living Bangkok Sukhumvit Legacy. It is truly a pleasure to welcome you back for your third stay with us. Your continued trust and loyalty mean a great deal to our team. We are delighted to know that our convenient location, comfortable accommodation, and warm hospitality continue to make each visit an enjoyable experience. We also appreciate your comments regarding the ease of access and Wi-Fi performance. Your observations have been noted as we continuously strive to enhance the overall guest experience. We look forward to welcoming you back for your fourth stay and making it even more memorable. Warm regards, Guest Relations Team

Dear Mr. Kazuhisa O., Thank you so much for taking the time to share your feedback recently your stay with us. We are pleased to know that you enjoyed your spacious and clean room and appreciated our family-friendly atmosphere. It is also rewarding to hear that our team responded promptly to resolve the room issue during your stay. Your kind comments will be shared with the team. Your valued feedback means so much to us, and we hope to have another opportunity of welcoming you back for another enjoyable stay in the near future. Warmest regards, Guest Relations Team

Dear Ms. Yuri O., Thank you very much for your wonderful feedback and for choosing to stay with Novotel Living Bangkok Sukhumvit Legacy. We are delighted to know that you had a great trip and that our location provided good access for your event at UOB LIVE. It is also wonderful to hear that you found our team responsive and that the cleanliness, Wi-Fi, and sustainability efforts met your expectations. Your kind words are truly appreciated and will be shared with our team as a great encouragement. Thank you once again for your valuable feedback. We look forward to welcoming you back for another enjoyable stay in the near future. Warmest Regards, Guest Relations Team

Dear Mr. Yokoyama, Thank you very much for taking the time to share your feedback and for choosing to stay with Novotel Living Bangkok Sukhumvit Legacy. We are pleased to know that you appreciated the responsiveness of our team and enjoyed the calm atmosphere of the hotel during your business stay. We also sincerely note your feedback regarding the breakfast selection, Wi-Fi, and sustainability efforts. Please rest assured that your comments will be shared with the relevant teams for further review and improvement. Thank you once again for your valuable feedback. We look forward to welcoming you back for an even better stay on your next trip to Bangkok. Warmest Regards, Guest Relations Team

Dear Mr. Maehara A., Thank you very much for taking the time to share your feedback with us. We are pleased to know that you appreciated our simple and streamlined service, as well as the friendly impression from our doorman. Your kind words will be shared with the team as encouragement. At the same time, we sincerely appreciate your comments regarding the breakfast variety, especially for consecutive stays. Your feedback has been shared with our F&B team for further review and improvement. We have also noted your concern regarding room amenities refill during housekeeping service and will remind our team to check this more carefully. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back again for an even better stay at Novotel Living Bangkok Sukhumvit Legacy. Warm regards, Guest Relations Team

Dear Ms. K., Thank you very much for your wonderful feedback following your recent family stay. We are delighted to know that you enjoyed our convenient location near EmSphere, the cleanliness of your room, and the comfort of our facilities, especially the in-room kitchen and family-friendly amenities. It is great to hear that you and your children enjoyed the breakfast selection and poolside experience. We also appreciate your feedback regarding the waiting time for QR code orders and the washing machine noise. These points have been shared with our team for improvement. Thank you once again for your kind recommendation. We look forward to welcoming you and your family back for another enjoyable stay. Warm regards, Guest Relations Team

Dear Mr. N., Thank you very much for sharing your kind feedback following your recent business stay with us. We are delighted to know that you found the hotel beautiful and enjoyed our delicious breakfast. It is also wonderful to hear that you appreciated the spacious and clean room, as well as the good service from our team. Your excellent ratings across all areas are truly appreciated and will be shared with our team as encouragement. Thank you once again for your recommendation. We look forward to welcoming you back for another pleasant stay in the future. Warm regards, Guest Relations Team

Dear Mr. S., Thank you very much for sharing your feedback following your recent stay at Novotel Living Bangkok Sukhumvit Legacy. We truly appreciate your loyalty as an ALL – Accor Live Limitless member. We are delighted to know that you enjoyed our convenient location between Asok and Phrom Phong, making it easy to explore the nearby restaurants, shopping areas, and the city. It is also wonderful to hear that you were satisfied with your check-in experience, accommodation, cleanliness, and Wi-Fi. Your kind feedback is greatly appreciated and will be shared with our team as encouragement to continue delivering a comfortable stay for our guests. We look forward to welcoming you back again on your next visit to Bangkok. Warm regards, Guest Relations Team

Dear Mr. K., Thank you very much for taking the time to share your feedback following your recent business stay with us. We are delighted to know that you found our team friendly and that your overall experience was positive. Your kind comment truly means a lot to us. At the same time, please accept our sincere apologies regarding the toilet paper running out during your stay. This is certainly not the standard we aim to provide, and we will reinforce our housekeeping checks to ensure this detail is consistently taken care of. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back to Novotel Living Bangkok Sukhumvit Legacy on your next visit to Bangkok. Warm regards, Guest Relations Team

Dear Mr. M., Thank you very much for your kind feedback and for rating your stay with us 90/100. We are delighted to know that you enjoyed a comfortable stay and felt warmly welcomed by our team. Your appreciation of our staff’s hospitality truly means a lot to us. Thank you also for sharing your comments regarding the booking payment experience and Wi-Fi connectivity, particularly when using a VPN. Your feedback has been noted and shared with the relevant teams for review and improvement. We sincerely appreciate your loyalty as an ALL-Accor member and look forward to welcoming you back again soon. Warm regards, Guest Relations Team

Dear Mr. S., Thank you for taking the time to share your feedback and for rating your stay with us 70/100. We are pleased to know that you found the room clean and enjoyed the food during your stay. Your positive comments are truly appreciated. Thank you also for your helpful suggestions regarding the hair dryer outlet placement near the mirror. Regarding indoor slippers, we would like to inform you that they are available upon request, and our team is always happy to assist. Your feedback has been noted and shared with the relevant teams for review as part of our ongoing efforts to improve guest comfort. We appreciate your comments and hope to have the opportunity to welcome you back again in the future. Warm regards, Guest Relations Team

Dear Mr. T., Thank you very much for sharing your feedback and for rating your stay with us. We sincerely apologize for the inconvenience caused by the in-room washing machine. Please be assured that our team is always available to assist with operating the machine and its functions whenever needed. Your comments have also been shared with our Engineering team for review. We also regret the inconvenience you experienced regarding the welcome drink redemption. Please allow us to clarify that certain welcome drink benefits are subject to specific conditions and may not be combined in some cases. We apologize if this was not clearly explained during your visit. Thank you for your understanding and for your support of our sustainability approach, with selected amenities provided upon request. We truly value your loyalty as an ALL-Accor member and look forward to welcoming you back for a smoother and more comfortable stay in the future. Warm regards, Guest Relations Team

Dear Mr. I., Thank you very much for your perfect score and for sharing your positive experience with us. We’re delighted to hear that you found our location convenient, the rooms clean and spacious, and that you especially enjoyed the breakfast at our restaurant. It’s great to know that the daily housekeeping met your expectations and that you felt the hotel offered excellent value for money during your business trip. Your kind recognition of our reception team is truly appreciated and will be shared with them. Thank you for your recommendation. We look forward to welcoming you back again on your next visit to Bangkok. Warm regards, Guest Relations Team

Dear Mr. Hideomi S., Thank you very much for sharing your feedback and for rating your stay. We’re delighted to hear that you enjoyed a comfortable stay, appreciated our convenient walking distance to the station for sightseeing, and found your room clean with good shower water pressure. It’s also wonderful to know that you enjoyed the delicious breakfast served at our Mexican restaurant, we’re glad it was a highlight of your stay. Thank you for choosing Novotel Living Bangkok Sukhumvit Legacy and for your loyalty as an ALL-Accor member. We look forward to welcoming you and your family back again in the future. Best wishes, Guest Relations Team

Dear Mr. Masumi S., Thank you very much for your perfect rating and for sharing your thoughtful feedback. We’re delighted to hear that you enjoyed our hospitality, found our team’s service excellent, and had a comfortable stay overall. At the same time, we sincerely apologize for the disappointment regarding the washing machine. For your information, washing machines are available only in selected room categories, including Comfort Studio, Comfort Suite, Junior Suite, and Executive Suite. We would be happy to recommend these room types for your next stay should in-room laundry facilities be important to you. Thank you again for choosing Novotel Living Bangkok Sukhumvit Legacy. We truly appreciate your kind words and look forward to welcoming you and your family back again in the future. Best Regards, Guest Relations Team

Dear Shinobu N., Thank you very much for sharing your feedback with us. We are delighted to hear that you found your room comfortable and that you were satisfied with the service provided by our team. It is also pleasing to know that you enjoyed the selection of beverages at breakfast. At the same time, we truly appreciate your suggestion regarding a wider variety of hot and fried breakfast items such as ham, bacon, and potatoes. Your comments are valuable and will be shared with our concerned team for future improvement as we continue to enhance our breakfast experience. As we welcome the New Year, we would like to take this opportunity to extend our best wishes to you for good health, happiness, and success throughout the year ahead. We look forward to welcoming you back for another enjoyable stay soon! Warm regards, Guest Relations Team

Dear Mr. A., Thank you very much for your wonderful review and for sharing your experience from your recent stay at Novotel Living Bangkok Sukhumvit Legacy. We’re delighted to hear that you had a comfortable business stay and that our team was responsive, with daily room cleaning contributing to your comfort. We truly appreciate your loyalty as an ALL-Accor member and your kind recognition of our Front Office team. It’s also wonderful to know that you valued our sustainability approach of providing amenities upon request. Thank you for your recommendation, and we look forward to welcoming you back again on your next visit to Bangkok. Best regards, Guest Relations Team