Novotel Budapest Danube 4 gwiazdki

Ocena klientów (Ocena ALL) 4.6/5 Liczba opinii: 414

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Bem Rakpart 33-34, NTAK: SZ19000074, szálloda, 1027 BUDAPESZT, Węgry

Opis

O hotelu

Novotel Budapest Danube, najnowszy hotel nad rzeką w centrum miasta, jest najlepszym miejscem do odkrywania Budapesztu. Nasz zespół poświęca szczególną uwagę klientom tak, aby ich pobyt był wyjątkowy i niezapomniany.

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Lokalizacja hotelu

Novotel Budapest Danube

Bem Rakpart 33-34, NTAK: SZ19000074, szálloda
1027 BUDAPESZT
Węgry

Pozycja GPS:47.508529, 19.039137

Telefon
Faks +36 1 458 4909

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

NOVO2 LOUNGE BAR

Lounge bar NOVO2 to połączenie baru i restauracji, idealne miejsce do wypoczynku, spotkań biznesowych i towarzyskich.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.6/5  Liczba opinii: 414

Ocena TripAdvisor  4.0/5  Liczba opinii: 2 326

Good value for money, but rooms need upgrades

Ocena na stronie TripAdvisor 3.0/5

rduddell11 Friends getaway - Opinia zatwierdzona w TripAdvisor

We stayed at here for a weekend visit to the city in December. The hotel staff prior to arrival were helpful and prompt in their responses. On arrival again the staff were helpful and friendly, there was a slight mix up with the room after we’d arranged an upgrade which hadn’t been arranged but, the staff told us they’d sort it and to their credit they did. We upgrade and stayed in an executive room with river view, I would say describing it as “river view” is questionable and in any case it wasn’t a picturesque view of the river. The room was functional and find for what we needed, the room needed some TLC and modernisation, there were stains in the visions of the furniture, the amenities were functional and storage was adequate, the bed was comfortable. The hotel overall was situated in a convenient location for the value, Fishermans Bastion is 20 mins walk, St Stephens Basilica and the central points over the other side is about 30-35 mins. Locally to the hotel there are some restaurants, bars, a shop and most conveniently, the metro station is a 2 min walk which is only 2 stops to the main area around St Stephen’s and the Christmas Markets. Overall, the hotel offered good value for money when factoring in the price paid compared to others locally albeit, the rooms need some improvements

Dear rduddell11, Thank you for taking the time to share your thoughts regarding your recent stay at Novotel Budapest Danube. We appreciate your positive remarks about our staff's helpfulness and the convenient location of the hotel. We sincerely apologize for the inconvenience you experienced with the room upgrade. We understand how important it is to have everything in order upon arrival, and we are glad that our team was able to assist you in resolving the mix-up. Your feedback on the room condition and the view has been noted. We strive to maintain high standards, and your comments about the need for modernization and maintenance will be taken into consideration as we continue to enhance our facilities. We are pleased that you found good value in your stay and enjoyed the comfort of the bed. Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back in the future. Best regards, Tamás Pintér General Manager

questionable staff

Ocena na stronie TripAdvisor 2.0/5

S765ZIastrida Opinia zatwierdzona w TripAdvisor

While the hotel itself was pleasant, our experiences with the reception staff during check-in and check-out were unfortunately very negative. Upon arrival, I presented a written confirmation with a price for a two-night stay with breakfast for three people. However, the receptionist completely disregarded this confirmation and attempted to charge a higher rate. It's concerning to question whether staff members at this hotel communicate effectively with one another. A second issue arose when we informed a receptionist that we would be paying upon checkout and splitting the bill between the three of us. Gabor,(I believe was his name) the receptionist, insisted that we could not split the bill and that only one card could be used, which seemed unusual for a hotel of this size. After discussing it with my friends, we agreed that I would pay the entire amount. Just as I was about to pay, the receptionist abruptly decided to charge the card we had used for the pre-authorisation without our consent. This was a completely unexpected and unacceptable practice. We were quite upset as this was not our agreed-upon arrangement. The receptionist's dismissive laughter in response to our concerns was incredibly unprofessional. It's unclear whether this treatment was due to discrimination, a lack of professionalism, or some other reason. Regardless, we will certainly avoid this hotel in the future. As a regular Accor customer for nearly two decades, I've never encountered such a frustrating and disrespectful experience, nor have I received any apology or explanation from management.

Dear Astrid A, Thank you for sharing your feedback regarding your recent stay with us. I sincerely regret to hear about the challenges you encountered with our reception staff during both check-in and check-out, as this is not reflective of the service we strive to provide. I understand the frustration caused by the discrepancy regarding your confirmation and the communication issues surrounding your payment arrangement. We aim to ensure clear communication and consistency among our team members, and your experience indicates that we fell short in this regard. Additionally, I apologize for the manner in which your concerns were handled, which does not align with our commitment to professionalism and courtesy. Please know that your comments have been noted and will be used for further evaluation and improvement of our service standards. We value your loyalty as an Accor customer and hope to regain your trust in the future. Best regards, Tamás Pintér General Manager

Udany pobyt

Ocena klientów 5.0/5

Mariusz Pary - Opinie potwierdzone ALL

Nie mam uwag. Wszystko OK.

Dear Mariusz, Thank you for your positive feedback! We are delighted to hear that you had a successful stay with us and that everything met your expectations. We look forward to welcoming you back in the future. Best regards, Tamás Pintér General Manager

Underwhelming & deteriorating

Ocena na stronie TripAdvisor 2.0/5

Ibbee Opinia zatwierdzona w TripAdvisor

Regular visitor, yet unfortunately the hotel appears to be deteriorating on each visit, with this particularly being the worst, beginning with unclean room (pics of curtains & a disgusting toilet seat), and also noticing for the first time in this room a distinct lack of water pressure in the shower, (not sure if general complaint, as have noticed other reviewers complain of same, or if related to specific room/s 🤷‍♂️?) The restaurant food quality also appears to be declining, whereas it used to regularly excel, yet dinner definitely underwhelmed on this occasion with a particularly disappointing (& greasy) goulash soup, followed by lacklustre chicken supreme dish (whatever happened to the excellent Chicken Caesar salad offering, now off the menu?) Restaurant may also suffer/be overwhelmed by large groups, as hotel seems to be getting busier re large bus tourist groups, (tourist bus groups 😖 - another negative in itself!)

Dear Ibbee, We appreciate your loyalty as a regular visitor to our hotel and we are truly sorry to hear about your recent disappointing experience. We apologize for the cleanliness issues you encountered in your room and the lack of water pressure in the shower. Your feedback regarding the decline in restaurant food quality is concerning, and we will address this with our team. Rest assured that we take all feedback seriously and will work towards improvements. We hope to have the opportunity to welcome you back in the future to restore your faith in our services. Warm regards, Tamás Pintér General Manager

Just a little bit more

Ocena na stronie TripAdvisor 3.0/5

sheilacE368SV Opinia zatwierdzona w TripAdvisor

Location excellent, front desk staff help full, cheerful and knowledgeable. Bar area has no ambiance, would be nice to relax after a long day of being a tourist. Area is too bright, bar staff don't even know what win glass or gin glass to serve up. Some background music would help. Kettle in the room, 2 sachets of coffee, no milk extremely poor show.

Dear Sheila C, Thank you for your feedback. We appreciate your kind words about our location and front desk staff. We have taken note of your comments regarding the bar area ambiance, staff knowledge, and room amenities. Your feedback is valuable to us, and we will address these areas to enhance the overall guest experience. We hope to welcome you back and provide a more enjoyable stay. Best regards, Tamás Pintér General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 657 Liczba opinii 9.4/10 Lokalizacja
  • 765 Liczba opinii 7/10 Pokój
  • 475 Liczba opinii 8.2/10 Obsługa
  • 9 Liczba opinii 7.5/10 Internet
  • 337 Liczba opinii 7.9/10 Śniadanie
  • 229 Liczba opinii 7.3/10 Czystość
  • 94 Liczba opinii 4.8/10 Udogodnienia

Zarządzane przez Trustyou

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Budapeszt - wszystkie nasze hotele

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