Mercure Budapest City Center Hotel 4,5 gwiazdki

Ocena klientów (Ocena ALL) 4.6/5 Liczba opinii: 1 067

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Mercure Budapest City Center Hotel - Image 1
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Vaci utca 20, NTAK: SZ19000376, szálloda, 1052 BUDAPESZT, Węgry

Opis

O hotelu

  • Idealna lokalizacja w samym centrum miasta

  • Świeżo wyremontowane pokoje typu superior

  • Bezpłatny zestaw do kawy i herbaty w pokoju

  • Darmowa sieć WIFI na terenie całego hotelu

  • Przyjazny i profesjonalny personel

Nasze pokoje

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Lokalizacja hotelu

Mercure Budapest City Center Hotel

Vaci utca 20, NTAK: SZ19000376, szálloda
1052 BUDAPESZT
Węgry

Pozycja GPS:47.494183, 19.052557

Telefon
Faks +36 1 485 3111

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

WINESTONE CITY CENTER

Winestone City Center pairs accessible, regional-inspired cuisine with a creative selection of Hungarian and international wines, in a vibrant and sophisticated setting.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.6/5  Liczba opinii: 1 067

Ocena TripAdvisor  4.0/5  Liczba opinii: 722

Excellent place to stay in central Budapest

Ocena na stronie TripAdvisor 5.0/5

LiamBrussels_Belgium Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

I have stayed in this hotel several times now in recent months. It is an excellent place to stay, bang in the center of Budapest, very well connected to the whole city by public transport. The lobby is very pleasant. The rooms well appointed, and comfortable, with very comfortable beds. The staff for extremely efficient and helpful. Overall, an excellent place to stay.

Dear LiamBrussels_Belgium, Thank you for your wonderful review! I am thrilled to hear that you have enjoyed your stays at Mercure Budapest City Center. It is great to know that our central location, comfortable rooms, and efficient staff have contributed to your positive experience. We truly appreciate your loyalty and look forward to welcoming you back for many more excellent stays in the future! Best regards, Róbert Kovács General Manager

Confirmed booking with no allocated room

Ocena na stronie TripAdvisor 1.0/5

Onur B Opinia zatwierdzona w TripAdvisor

My current stay at this hotel is being a nightmare. Upon arrival, the hotel's system was down, and my confirmed reservation couldn't be located. The room I was eventually assigned had only a double bed, leaving my child without a place to sleep. Worse yet, both rooms were unclean, with dirty toilets and overflowing bins. The extra bed provided was in terrible condition, lacking basic bedding. Front desk staff were knocking on doors as they were not able check room availability.

Dear onurb602, Thank you for sharing your experience with us following your recent stay at our hotel. While receiving feedback of this nature is never easy, I want to express my sincere appreciation for taking the time to share your thoughts. Guest satisfaction is of paramount importance to us, and we take all feedback seriously, especially when it indicates dissatisfaction. I am deeply sorry that you faced such inconvenience due to the IT malfunction, which caught us by surprise just as much as it did you. The malfunction, caused by an issue on the supplier's side, disrupted our central operational system, and unfortunately, the situation was beyond our control. However, we did our best to manage the issue as efficiently as possible. We understand how displeasing this was for you, and it is our goal to ensure that an issue like this does not overshadow your stay. Your experience does not reflect the level of service we strive to provide, and we will take your remarks to heart as part of our ongoing commitment to exceeding our guests' expectations every day. At the same time, I kindly encourage you to make your reservation earlier in the day rather than as a late-night booking shortly before your arrival, as this will allow us to properly prepare your room and ensure it is supervised by the responsible colleague. While I wish you had had a better experience with us, we sincerely hope you will consider giving us another opportunity to welcome you back and regain your trust in our hotel and services. Kind regards, Róbert Kovács General Manager

Very pleasant vacation.

Ocena na stronie TripAdvisor 5.0/5

LeonShapritsky Opinia zatwierdzona w TripAdvisor

Staying at the hotel was a very pleasant experience! The hotel is situated in a very convenient location on Váci Utca. It’s about a 3-5 minutes walk from Vörösmarty tér M1 Underground station. They serve a good breakfast. The staff were also very helpful! I can wholeheartedly recommend this hotel for a pleasant stay in Budapest!

Dear LeonShapritsky, Thank you for the lovely review and for your continued support in sharing your experience on multiple platforms! Our team takes great pride in providing exceptional service, and it is rewarding to know that you appreciated their efforts, along with our convenient location on Váci Street and our breakfast offerings. We are delighted that you can wholeheartedly recommend us, and we look forward to welcoming you back on your next visit to Budapest. Kind regards, Róbert Kovács General Manager

Niezłe 3*, ale nic więcej

Ocena klientów 1.5/5

Anonimowo Znajomi - Opinie potwierdzone ALL

Na stronie Accor ten hotel jest opisany pięcioma gwiazdkami. W rzeczywistości hotel zasługuje na 3 gwiazdki. Jakość wykończenia hotelu jest raczej słaba, w łazience ciśnienie wody z prysznica było bardzo bardzo słabe, więc spłukiwanie np. szamponu było mocno utrudnione. Zgłosiłem to zastrzeżenie w recepcji, ale zamiast jakiejkolwiek formy rekompensaty dostałem ogólny adres e-mail do Accor. Śniadanie było ok, ale raczej w standardzie 3*. Ponadto podczas naszego pobytu trwał dosyć uciążliwy remont. Głównym powodem mojej niskiej oceny jest różnica w oczekiwaniach (5*) i w rzeczywistości.

Dear Valued Guest, Thank you for taking the time to share your thoughts regarding your recent stay at our hotel. I was disappointed to read about your experience, especially since I encountered your feedback not only in your direct message but also on other platforms. I am truly sorry that the service we provided did not meet your expectations. We strive every day to go the extra mile for our guests, and it is regrettable to hear that we fell short in your case. Regarding the water pressure issue you mentioned, please accept my sincerest apologies for the inconvenience. I would like to explain our side as well. At Mercure, we are committed to providing a superior service experience while also prioritizing sustainable and environmentally conscious practices. This includes implementing water-saving measures to reduce our ecological footprint, which may have contributed to the water pressure feeling lower than what you might be accustomed to. While our primary goal is to ensure a comfortable and enjoyable stay for our guests, we also prioritize the protection of our planet. We continually strive to balance these objectives, and I regret that this aspect of your stay did not meet your expectations. Concerning the neighboring construction, we apologize for any disturbance it caused. Although these construction works are beyond our control, we are actively in contact with the responsible parties to minimize any impact on our guests and the hotel. We are also sorry if you felt that the service level was more aligned with a 3-star experience. We appreciate you sharing this with us, and as part of our ongoing commitment to exceed our guests' expectations, we will investigate this matter further to ensure that all communication channels accurately represent our 4-star superior standards and do not contain any misleading information. While I understand that your recent experience has left you feeling disappointed, I hope you will consider staying with us again in the future. We value your loyalty to Accor Hotels and would love the opportunity to provide you with a stay that better aligns with your expectations. Kind regards, Kovács Róbert / Mr. Róbert Kovács General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: Ro… mercure.com | all.accor.com

A Grand Budapest Hotel!

Ocena na stronie TripAdvisor 5.0/5

UDave Solo travel - Opinia zatwierdzona w TripAdvisor

This is as centrally located as you can get in Budapest. It’s a short walk to buses that will take you all over quickly and efficiently. Be sure to buy a very inexpensive transit pass - there are also trams and a subway. I received a room upgrade with my Accor silver status (thank you!) and it was spacious and lovely. The hotel has been fully remodeled. I had no trouble with air conditioning, in fact, it was great. There is a radiator in winter which can be adjusted or turned off. The desk is courteous and efficient, and good with questions. It’s a relatively large hotel and there might be minor check in delays if you arrive at an unlucky time. I had no troubles. There is a large amount of construction beside it, which I could see from my room, but I heard nothing. The shower bath is narrow and deep and it could use a shower bar.

Dear UDave, Thank you for taking the time to share such a detailed review of your recent stay. I am delighted to hear that our central location made your visit convenient and that you enjoyed the easy access to public transportation. I am also pleased that the room upgrade you received as a valued member of our loyalty program met your expectations and that you found it both spacious and comfortable. Although there is construction nearby, I am glad to know that it did not significantly affect your stay. We also appreciate your feedback regarding the shower bath and will certainly consider it for future improvements. Thank you for your kind words about our staff’s efficiency and helpfulness. We look forward to welcoming you back and providing an even more exceptional experience. Kind regards, Róbert Kovács General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 288 Liczba opinii 9.5/10 Lokalizacja
  • 1 126 Liczba opinii 6.3/10 Pokój
  • 933 Liczba opinii 8.6/10 Obsługa
  • 14 Liczba opinii 7.1/10 Internet
  • 671 Liczba opinii 3.6/10 Komfort
  • 640 Liczba opinii 8.2/10 Śniadanie
  • 447 Liczba opinii 8/10 Czystość
  • 223 Liczba opinii 4.7/10 Udogodnienia

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