Mercure Budapest City Center Hotel 4,5 gwiazdki

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 6 369

hotel certyfikowany ALLSAFE

Mercure Budapest City Center Hotel
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+ 22 Usługi

O hotelu

  • Idealna lokalizacja w samym centrum miasta

  • Świeżo wyremontowane pokoje typu superior

  • Bezpłatny zestaw do kawy i herbaty w pokoju

  • Darmowa sieć WIFI na terenie całego hotelu

  • Przyjazny i profesjonalny personel

Ten hotel uczestniczy w programie Planet 21 i działa na rzecz Positive Hospitality.

Lokalizacja hotelu

Mercure Budapest City Center Hotel

Vaci utca 20
NTAK: SZ19000376, szálloda
1052 budapeszt
węgry

Tel: +3614853100

Faks: (+36)1/4853111

Zameldowanie od: 15h00

Wymeldowanie do: 12h00

  • LINE 15 :  SZERVITA TER

  • METRO BLUE LINE :  3 FERENCIEK TERE

  • METRO RED LINE :  2 DEÁK TÉR

  • METRO YELLOW LINE :  1 VÖRÖSMARTY TÉR

  • BY TRAM :  2 VIGADO TER

  • Samolotem

    LISZT FERENC W 20km / 12,43 mil - Płatne transport

  • Pociągiem

    EASTERN RAILWAY W 2,5km / 1,55 mil

  • Pociągiem

    SOUTHERN RAILWAY W 2km / 1,24 mil

  • Pociągiem

    WESTERN RAILWAY W 2km / 1,24 mil

Pozycja GPS:47.494183, 19.052557

Usługi hotelowe

Winestone City Center

Winestone City Center pairs accessible, regional-inspired cuisine with a creative selection of Hungarian and international wines, in a vibrant and sophisticated setting.

Usługi w hotelu i w okolicy

Zameldowanie od: - Wymeldowanie do:

Podsumowanie

  • Parking
  • Transfer
  • Restauracja
  • Podjazd dla wózków
  • Centrum wellness
  • Klimatyzacja
  • Wi-Fi
  • Śniadanie
  • Bar
  • Sale konferencyjne
Restauracje
  • Liczba restauracji: 1
  • Liczba barów: 1
  • Śniadanie
    • Bufet Dodatkowa opłata
  • Obsługa hotelowa
    • Przekąski zimne
    • Gorące posiłki
Spotkania/Wydarzenia
  • Sale konferencyjne: 7
  • Centrum biznesowe
    • Samoobsługowe centrum biznesowe
Udogodnienia dla niepełnosprawnych
  • Podjazd dla wózków
Obsługa i wyposażenie hotelowe
  • Informacje hotelowe
    • Liczba pokoi: 239
    • Liczba pokoi dla osób niepełnosprawnych: 4
    • Liczba pokoi rodzinnych: 0
    • Liczba pokoi łączonych: 24
    • Liczba pokoi dla niepalących: 239
    • 9 piętra
  • Języki, jakimi posługuje się personel hotelu
    • niemiecki
    • angielski
  • Wi-Fi
    • Łącze szerokopasmowe
    • WIFI w miejscach ogólnodostępnych
    • Szybka sieć WIFI
    • Sieć WIFI w hotelu
    • Szybki Internet
  • Klimatyzacja
    • Klimatyzacja
  • Całkowity zakaz palenia na terenie całego obiektu
  • Winda na wszystkie piętra
  • Zameldowanie i wymeldowanie
    • Szybkie wymeldowanie
  • Portier
    • Portier
  • Konsjerż
    • Konsjerż
  • Dostępne przybory biurkowe
    • Maszyna do polerowania butów
  • Depozyt w recepcji
    • Depozyt w recepcji
Dojazd
  • Transfer
    • BUD Dodatkowa opłata
    • LISZT FERENC Dodatkowa opłata
  • Garage Dodatkowa opłata
    • Na miejscu
    • 10 Miejsca parkingowe
    • Prywatny
    • Parking czynny codziennie całą dobę
Centrum wellness
  • Fitness room
    • Na miejscu
    • Wiadomość
Rodzina
  • Usługi dla dzieci
    • Kanały TV z filmami rysunkowymi

Nasze pokoje

Zdecyduj się na wyższy standard - wybierz jeden z naszych odnowionych pokoi typu superior lub pokój typu privilege superior z dodatkowymi usługami, takimi jak dostęp do prestiżowej strefy Privilege.

Twoje spotkania i wydarzenia

Nasze sale konferencyjne

  • Liczba sal konferencyjnych: 7

  • Maks. rozmiar: 120 m²

  • Maks. pojemność: 130 osoby

  • Maks. liczba uczestników bankietu: 100 osoby

Więcej informacji

Opinie gości dotyczące hotelu
Mercure Budapest City Center Hotel

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL 4.5/5

Liczba opinii: 6 369

Ocena TripAdvisor 4.0/5

Liczba opinii: 560

2021 Certyfikat wysokiej jakości TripAdvisor
Certyfikat Doskonałości 2021

The hotel is nice but the time is not

Ocena na stronie TripAdvisor 4.0/5

LeonidVic 03/11/2021 Opinia zatwierdzona w TripAdvisor

It was not the first time I stayed inn the hotel that's why I had no doubt to stay again and moreover to recommend it to my friends. The problem was not in the hotel itself but with the reconstruction work that is under way in next building (it was a building...) So we had to change our rooms so that were as far from the work as possible. And the personnel did its best. In all other respects the hotel is excellent and hopefully the work will not continue to long!

Dear LeonidVic, First of all, I would like to thank you for choosing our hotel again for recommending us to your friends. Furthermore I would like to thank you for sharing your experience with us. It is highly appreciated. Indeed there is a construction work in the neighborhood that causes noise during the day. I am extremely sorry for the inconvenience you had to bear with because of the situation has caused to you. The construction works are happening beyond our control, nevertheless we are keeping contact with the responsible people and representing the interest of our guests and the hotel. Our aim is to exceed our guests’ expectations, therefore it was nice to hear that you were very satisfied with the helpful attitude of our team. They are always doing their best to fulfill guest request even under challenging times. I would like to thank you again for your constructive feedback and sincerely hope that you will return to us in the future. Kind regards, Nándor Iváncsics General Manager

Udany pobyt w samym centrum

Ocena klientów 4.5/5

Rafikld Znajomi - 15/09/2021 Opinie potwierdzone ALL

Bardzo fajny pobyt, w hotelu w samym centrum miasta

Dear Rafikld, First of all I would like to thank you for staying in Mercure Budapest City Center Hotel and for sharing your kind feedback with us. Your time and care are highly appreciated. I was very happy to learn from your review that you really enjoyed your stay with us in the heart of Budapest. I gladly shared your feedback with our team. I am sure that your kind words serves as the best source of motivation for them to keep up the high quality services. I do hope your next stay will be as pleasant as the previous one. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

Great location but bad way to approach at night..

Ocena na stronie TripAdvisor 3.0/5

Mak2009 09/09/2021 Opinia zatwierdzona w TripAdvisor

Because of a construction of a building beside the hotel you have to enter the hotel by a dangerous dark path or by walking 500-600 m if you are at the pedestrian Vaci u ...where the entrance via the restaurant is closed same time as the restaurant at 22h.The night of Saturday 4 September front desk employee was quite rude and impolite when i make my notice ...

Dear Mak2009, First of all I would like to thank you for choosing our hotel during your recent visit in Budapest. Furthermore I am grateful that you have shared your feedback with us. On the one hand I am happy to hear that you found our location great and you could benefit from it. On the other hand I am sorry that you experienced some inconvenience due to the closed entrance on the Váci street. I would like to kindly inform you that doors are closed due to security reasons after closing of our restaurant in order to protect our guests and staff. Furthermore I am deeply sorry that you felt that our colleague was impolite with you. I am sure that it was not his intention to treat you improperly. Please be assured that we put our utmost effort into the training of our partly new team to empower them with all the necessary knowledge to server our clients on a high level they all deserve. Thank you once again for sharing your honest and constructive feedback and I do hope you will give us the chance to welcome you back in the near future and we can prove our real high quality service level. Kind regards, Nándor Iváncsics General Manager

nice place, beware of heavy rain

Ocena na stronie TripAdvisor 4.0/5

Saurin_IdF 26/07/2021 Opinia zatwierdzona w TripAdvisor

We stayed for one night, We chose the hotel for the convenient location and underground parking. Staff was very nice, they gave all the information we've asked for. Only negative point occurred during the night, when there was a heavy rain. Some water got into the room through the window borders. Reception desk tried to find another room, none available in an equivalent configuration. We've towels, that did the work until morning. As I lost several hours in the night I can't give more than average to the "Sleep Quality". Probably an isolated issue in this hotel.

Dear Saurin, First and foremost I would like to thank you for taking your time for sharing your opinion with the readers of Tripadvisor and us! On the one hand I was happy to read that you were satisfied with our convenient location and found our staff really helpful. On the other hand I am terribly sorry that you experienced such an inconvenience during the night; please let me express my sincerest apologies for this unfortunate situation. Please be informed that our technical team has solved this issue since then. One again I regret that your night sleep was disturbed by the heavy rain and I do hope that you will give us another chance to welcome you back and we can prove our real high quality service level. Kind regards, Nándor Iváncsics General Manager

Seven Days in Junior Suite in Mercure Budapest City Center

Ocena na stronie TripAdvisor 5.0/5

BigTravellerAgain Business - 21/07/2021 Opinia zatwierdzona w TripAdvisor

Overall - Excellent in Every Way. Terrific location on Vaci Street. Our Junior Suite was just perfect for our week long stay. The Staff were just brilliant - so attentive, pleasant and efficient. We felt also that it was excellent value for money.

Dear BigTravellerAgain, Thank you for your nice summary about what you experienced in Mercure Budapest City Center Hotel. We are more than happy to learn from your review that you had a very pleasant stay with us in the heart of Budapest. It is great to hear that you were satisfied with our Junior Suite, you found it comfortable for a longer stay. We are delighted that you found our colleagues always ready and eager to assist you and for highlighting the high-level services provided by them. Thank you for your kind words one again and we hope to have the pleasure to host you again in the future! Kind regards, Lívia Nagyidai Guest Experience Coordinator

Perfect location, great hotel

Ocena na stronie TripAdvisor 5.0/5

Emil_London 19/07/2021 Opinia zatwierdzona w TripAdvisor

From the excellent location right on the famous shopping pedestrian street, over the freshly designed and clean rooms, to the extraordinary attention of the staff who make you very welcome, this hotel is a perfect choice for tourists visiting Budapest

Dear Emil_London, Thank you for taking your time to write a short summary about your stay! We are very proud to read that the service provided by our team exceeded your expectations and that you especially liked our central location that all interesting points of the capital are within walking distance. Our housekeeping team was very happy to hear that you were satisfied with your room and cleanliness as well. Thank you for recommending us and we look forward to welcoming you back in the near future! Kind regards, Lívia Nagyidai Guest Experience Coordinator
Ocena klientów 4.0/5

Rafał Rodziny - 17/07/2021 Opinie potwierdzone ALL

Świetna lokalizacja, bardzo wygodny parking hotelowy, ale pokoje nieco za małe - zwłaszcza łazienka. Widok z pokoju na dziedziniec i budowę - prace zaczynały się o 5 rano!

Dear Rafal, First and foremost I would like to thank you for choosing our hotel for your recent visit in Budapest and also for taking your time to share your experience about your time spent with us. Your honest and constructive feedback is very important because we can learn and improve our services. On the one hand I am very happy to hear that you were very satisfied with our great central location and found our garage comfortable for parking. On the other and I am terribly sorry that you experienced some inconvenience due to the room size and early noise from our neighborhood; please let me express my sincerest apologies. If the room size is an important matter for you, do not hesitate to contact us: we have larger rooms, or rooms with larger bathrooms, and we always do what we can to satisfy the wishes of our guests. Moreover please be assured that the noise from the construction area will be investigated because works shouldn't start before 9 AM. Thank you once again for your notes and comments. I do hope that you will give us another chance to welcome you back and we can prove our real high quality service level. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

Idealna lokalizacja i wysoki standard

Ocena klientów 4.5/5

Mateusz Pobyt służbowy - 06/12/2020 Opinie potwierdzone ALL

Idealna lokalizacja, wysoki standard pokoju, bardzo dobre sniadania.

Dear Mateusz, Thank you so much for your kind feedback; it is highly appreciated. We are more than happy to hear that you had a really pleasant stay in our hotel. A special thank you for highlighting the comfort of your room. Our breakfast team was pleased to hear that you were very satisfied with our offer and service as well. It would be our pleasure to welcome you back in the near future. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

Super lokalizacja

Ocena klientów 4.0/5

Pio Pary - 19/08/2020 Opinie potwierdzone ALL

Jestem zadowolony. Na minus zbyt malonuroaicone sniadanie

Dear Pio, I very much appreciate that you have decided to share your comment following your stay at the Mercure Budapest City Center. I am truly sorry that your experiences regarding the breakfast did not fully meet with your expectations. It was a challenge for us to revise our breakfast which complies with the new hygiene protocols, on the other hand every feedback is important in our continuous effort to improve the quality of our services. On the other hand I have taken good note of your remarks regarding the great location. I hope we will have another chance to welcome you back in the future. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

Świetny hotel

Ocena klientów 5.0/5

K. Rodziny - 17/08/2020 Opinie potwierdzone ALL

Genialna obsługa, bardzo uprzejmy i przemiły personel. Hotel świetnie zlokalizowany.

Dear K., We appreciate your positive feedback about your stay with us. We are very proud to read that the service provided by our team exceeded your expectations and that you especially liked our central location that all interesting points of the capital are within walking distance. We do hope your next stay will be as pleasant as the previous one. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

Best stay ever

Ocena na stronie TripAdvisor 5.0/5

Attila N Couples - 10/07/2020 Opinia zatwierdzona w TripAdvisor

We stayed from Friday to Sunday. As Platinum tier Level holder my wife and i were offered- while calling the Hotel reception itself and asking specifically about availability- an upgrade from the Superior Room to Junior Suite. That was prepared accordingly for which we are thankful. Mentioning that this is a travel also in connection with our 10th Wedding anniversary, we received a personalized congratulation card and even a little gift. Very appreciated. We felt home right away. The hotel is located directly in the inner city and one of Budapest's shopping street. What was sad- but the hotel can't be blamed for- is, that due to the Corona Pandemic certain benefits were not possible to use like the infrarot Sauna at the Junior Suite (a reason for our upgrade request) or time-wise reduced like the Executive Lounge Access for Platinum tier level or Junior Suite guests. We were sad about it and mentioned it but still it was a great stay at the Hotel. What made it an amazing stay was the way the receptionists Mrs. Judit and Mr. Vörösi dealt with our feelings and found ways to make up for the restrictions with other solutions. They were not satisfied with "Great" service but went the extra-mile for "Amazing". Also in regard to the Breakfast it is not self-service due to Corona restrictions but service at the table. Especially the Saturday service of Mr. Körmendi is to be highlighted we felt special. All in All a place we would like to come back again, too. Thanks for the wonderful time.

Dear Attila N, Thank you so much for posting your positive and detailed review of our hotel on Tripadvisor. We are more than happy to know that you had a great stay here at the Mercure Budapest City Center Hotel. We are delighted that you found our colleagues always ready and eager to assist you and for highlighting the high-level services received during your stay. We are very proud of them. They are real treasures to our hotel. We gladly shared your feedback with our entire team which is a great support in providing service excellence further on! Thank you for recommending us and we hope to see you again very soon for your next stay in our hotel. Kind regards, Nándor Iváncsics General Manager

Superb hotel in a great location

Ocena na stronie TripAdvisor 4.0/5

Philip F 01/03/2020 Opinia zatwierdzona w TripAdvisor

We had stayed here before and had been pleased with it and decided to return for our break in Budapest at the end of February. We had a minor problem on the first evening, which I reported. Over the next two days, at breakfast, we were approached by the Restaurant Manager and the Hotel Manager to apologise and make amends - really caring service. It is nice to see that managers still care about their hotels and its' reputation. The world would be a better place if there were more people like these two gentlemen. Apart that we were really pleased that we had chosen this hotel to return to; the location in the city centre is great for exploring the city.

Dear Philip F, Thank you very much for taking the time to write your review following your stay at the Mercure Budapest City Center. The truth to be told, I was concerned to read that during your second stay with us, you have experienced inconveniences, but at the end I was relieved that my colleagues could help you. I am really proud of them, they are indeed excellent people and I am really happy that you thought the same way. I have already shared your feedback with the team, I am sure it will be a great source of motivation for them to keep up the good work. I look forward welcoming you back, and I sincerely hope your future visits will be just as pleasant as the previous ones. Kind regards, Nándor Iváncsics General Manager

Excellent location

Ocena na stronie TripAdvisor 4.0/5

shazzle50 15/02/2020 Opinia zatwierdzona w TripAdvisor

We loved The Privilege Upgrade that we had and used the Club for coffee and small snacks. Room was excellent and breakfast worth every penny. Only downside was only 1 lift working and this meant huge waits to access the lift. Lucky we were on the 1st floor and walked up and down the stairs.

Dear shazzle50, Thank you so much for sharing your very positive feedback! We are glad to hear that you were very satisfied with your room, breakfast selection and services of our Privilege Lounge. At the same time I would like to apologize for the waiting time of the elevators. Please be informed that upgrade of our elevators is scheduled in order to avoid similar cases and ensure smooth operation. We do hope you will choose our hotel again in the near future! Kind regards, Nándor Iváncsics General Manager

Customer best treatment ever

Ocena na stronie TripAdvisor 5.0/5

christianlQ8870PV Business - 10/02/2020 Opinia zatwierdzona w TripAdvisor

First time in this hotel, I got an excellent treatment by the whole staff. I’m dire it will be my hotel in Budapest next time. Fantastic amenities and extras, the staff Made me feel really special. I will recommend it to my mates.

Dear christianlQ8870PV, Wow! What a nice review! Thank you very much for taking the time to write it, I have instantly shared it with the reception team. It is always a special pleasure to receive a positive, satisfied feedback, and I am truly happy that we made such a good impression on you. I sincerely hope, you will be a regular guest of ours and your future visits will be this enjoyable and memorable. I appreciate that you would recommend us to your friends, I am looking forward welcoming you back in the future. Kind regards, Nándor Iváncsics General Manager

bardzo dobra lokalizacja

Ocena klientów 4.5/5

Aleks Pobyt służbowy - 08/02/2020 Opinie potwierdzone ALL

Hotel jest czysty, śniadania dobre, generalnie bez zastrzeżeń

Dear Aleks, Thank you for your very kind words. We agree with you our location is ideal to explore the Beauties of Budapest. It is even more pleasure to hear that you were satisfied with cleanliness and breakfast selection. We hope you will return to our hotel in the near future. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

Family weekend

Ocena na stronie TripAdvisor 5.0/5

peterlast22020 30/01/2020 Opinia zatwierdzona w TripAdvisor

What a fantastic hotel. All the staff were great. It was extremely close to all of the sites my family wanted to visit. You could get trains or a metro which were only a six minute walk to the hotel from the metro. Even the Winestone internal bar & restaurant staff were great.

Dear peterlast22020, Thank you very much for sharing your feedback following your stay at the Mercure Budapest City Center. I was happy to read that in your opinion we a have fantastic hotel. I have taken good note of your remark regarding the great staff, and the central location. I hope you could take advantage of our central location. It was a special pleasure to see that my colleagues at the Winestone restaurant were great too. I hope, we will have another chance to welcome you back in the future. Kind regards, Nándor Iváncsics General Manager

Nice staff for this well located hotel

Ocena na stronie TripAdvisor 5.0/5

French-foody92 Business - 26/01/2020 Opinia zatwierdzona w TripAdvisor

You will definitely feel come in this Mercure well located in Budapest downtown. Thanks for the upgrade to a suite, this was much appreciated. To be noted: there was a sauna in the room with a second bathroom. Nice breakfast with a strange machine that cut for you the butter...

Dear French-foody92, I very much appreciate that you have decided to share your review following your stay at the Mercure Budapest City Center. I was glad to read that you had a pleasant stay with us and your experiences regarding the hotel met with your expectations. I am happy that you could enjoy the perks of a free upgrade, our junior suite is indeed a very comfortable room. I have also taken good note of your remark regarding the nice breakfast. I hope, we will have another chance to welcome you back in the future. Kind regards, Nándor Iváncsics General Manager

Good experience

Ocena na stronie TripAdvisor 5.0/5

amolasheth Business - 18/01/2020 Opinia zatwierdzona w TripAdvisor

Except check-in time everything is very very good. Location in the heart of the city. access to all local things very fast and near. Good atmosphere. Great keep it up. Expecting lot improvement in check in for accor priority members.

Dear amolasheth, Thank you very much for sharing your review following your stay at the Mercure Budapest City Center. I would like to express my sincerest apologies for any inconvenience you have experienced in line with the priority check-in. We have a dedicated corner for our members, but sometimes it cannot be visible if there is a big crowd in our relatively little lobby. On the other hand I was happy to see that you had a pleasant stay with us. It was a special pleasure to read that you have liked our atmosphere. I am going to share your feedback with the team, because I think it will be a great source of motivation for them to keep up the good work. I am looking forward for your next visit! Kind regards, Nándor Iváncsics General Manager

Excellent location! Highly recommended!

Ocena na stronie TripAdvisor 4.0/5

susannalaw Friends getaway - 16/12/2019 Opinia zatwierdzona w TripAdvisor

Visited Budapest Christmas in December. The excellent location of Mercure City Centre has contributed a lot to our trip. We could walked to the Christmas markets and the river and crossover to Pest side easily from the hotel. The room was spacious and quiet and clean. We stayed in Premium room which was well worth it. We enjoyed beautiful Budapest despite our transfer didn’t turn up. We took the City taxi which was safe and good service.

Distrusting attitude towards the old guests

Ocena na stronie TripAdvisor 3.0/5

dravicb2019 Couples - 12/12/2019 Opinia zatwierdzona w TripAdvisor

My husband an myself has been guests of Mercure chain hotels for many years. In Budapest we stayed mostly at Mercure centrum. For the first time, we have experienced incredible amount of distrusted attitude, towards us as a guests. Our credit card was charged at the middle of the night, before our departure. At the check out procedure we have been asked did we used mini bar and we sad no. Two hours after we left, they charged our credit card for something that we did not use.We will never come to this hotel again. Carpet at the room full of stains. Room maid poorly cleaned the room, sometimes even did not empty the garbage bins. ,

Najnowsze opinie: 20

Partner: TripAdvisor

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