Mercure Budapest Castle Hill 4 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 541

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Mercure Budapest Castle Hill - Image 1
Mercure Budapest Castle Hill - Image 2
Mercure Budapest Castle Hill - Image 3
Mercure Budapest Castle Hill - Image 4
Krisztina Korut 41-43, NTAK:SZ19000364, szálloda, 1013 BUDAPESZT, Węgry

Opis

O hotelu

  • 5 minut spacerem do dzielnicy zamkowej i kilka minut metrem do centrum miasta

  • 343 pokoje standardowe (215 pokoi dwuosobowych), 40 pokoi privilege i 7 apartamentów junior

  • Dania á la carte i restauracja Group z daniami kuchni międzynarodowej

  • 8 dzielonych sal konferencyjnych dla 10-300 osób

  • 2 prywatne parkingi: płatny kryty z 40 miejscami, zewnętrzny z 30 miejscami i dla autobusów

Nasze pokoje

Lokalizacja hotelu

Mercure Budapest Castle Hill

Krisztina Korut 41-43, NTAK:SZ19000364, szálloda
1013 BUDAPESZT
Węgry

Pozycja GPS:47.498822, 19.027326

Telefon
Faks +36 1 488 8178

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa
W pobliżu obiektu
  • Parking

THE STATION

Jedzenie u nas jest źródłem węgierskiej kultury jedzenia ulicznego. Nasza restauracja oferuje dania z bistro i grilla, menu fit i kuchnię węgierską.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.4/5  Liczba opinii: 541

Ocena TripAdvisor  4.0/5  Liczba opinii: 159

Relaxing stay

Ocena na stronie TripAdvisor 5.0/5

Kitti T Opinia zatwierdzona w TripAdvisor

I had an amazing stay here with my friend during our travel to Budapest! The location of the hotel fantastic, with beautiful views. It was easy to reach, the center from here. The staff was incredibly kind, always ready to help with a smile. The food was delicious and offering a great variety. My room was very comfortable, providing everything I needed for a relaxing stay. Highly recommended for anyone!

Great Location

Ocena na stronie TripAdvisor 4.0/5

465beckyc Rodziny - Opinia zatwierdzona w TripAdvisor

Our personal experience was a good one despite recent poor reviews. Yes, we requested a twin room & got a double bed. However, I slept on the sofabed, and it was comfortable! We were room only, so I was unsure about food as we had none. There is a local supermarket at the back of the hotel which is useful & tea/coffee making facilities in the room. The room was quiet although located near a busy road/train station. Be patient at check-in !! It takes quite a while to be seen & it's not the warmest of welcomes just very different to what I've experienced before & I work in customer care, so I'm probably quite critical. There are lifts that are quick. Use your hangar to keep out housekeeping as although they start early, they come back later if needed. I can only say our experience (myself & my 19 yr old daughter) was good. It's a 2 min walk from the Metro, which is why this was so good for us. This is a good option if u don't want to stay in the city as that one is noisy!

Rude Duty manager

Ocena na stronie TripAdvisor 1.0/5

Amal S Opinia zatwierdzona w TripAdvisor

Group of 33 all elderly age from 65 to 85 from London travelled by coach from Prague to Budapest. Our tour agent had boked this hotel and paid well in advance and had received confirmation letter. To our surprise the duty Manager was so rude with our Tour Manager in spite of him showing booking confirmation letter. We had to contact our tour operator in London and with great difficulty we at last got the room and it was almost 2 am. Some members who had requested twin beds were given double bed sharing same quilt. next day when requested twin beds and walk in shower as some members were disabled manager told you can have either walk in shower or twin bed not both. The lady in photo 3 was asked to sleep on sofa as there were no twin beds. When we told the manager we are going to write in trip advisor - he replied arrogantly - its not my fault. How can such a hotel with international reputation miss our booking when they had received full payment. the duty manager need to be sent for customer care course so he can learn how to handle customers.

Disaster in booking confirmation

Ocena na stronie TripAdvisor 1.0/5

Suryakant S Opinia zatwierdzona w TripAdvisor

I am worldwide traveller staying in similar hotels but never came across such rude behaviour from Manager on reception desk We were travelling in a group with guide from London On arrival around 11 pm we were told that there was no booking Our guide showed confirmation from reservation centre but it was not accepted We were all held up in hotel lounge no apology no curtesy no welcome drink and we’re treated like beggars Ultimately after 2 hours of waiting their reservation centre confirmed booking and rooms were allocated We almost accused our guide of failing to get written confirmation But on contrary he showed email of confirmation We seek full compensation for suffering caused by Mercure with no fault of ours This is serious issue concerning health conditions of our group all between age of 70 and 85 and freebies of drink vouchers and water cans cannot absolve damage Fellow travellers always carry hotel confirmation from hotel you are staying and not central reservation office somewhere you are not aware

performance of the duty manager

Ocena na stronie TripAdvisor 1.0/5

oewamember Opinia zatwierdzona w TripAdvisor

We were a group of 32 OAPS in the age group 70 – 80 had booked at this hotel for 2 nights, from 10th September. We had travelled in a coach from Prague and arrived at the hotel after 10PM. Our tour operator in London had booked and paid upfront and our accompanying tour manager had the confirmation letters of all the hotels we were staying on his phone. Our tour manager went to the desk expecting to pick up our room keys. He was met by the rude duty manager, who on checking his computer told the manager that there was no booking. He would not accept the booking reservation on his phone. The duty Manager wanted hard copy of the confirmation. All 32 of us very tired, had to camp in the reception area whilst the mess was sorted out. Our team leader approached the reception if they could provide any drinks as it was going to be long night. The reply was every thing was closed and staff had gone home. The team leader requested drinks from the vending machine. This was declined because the staff had no access to the machine. Ultimately, they gave us some water. It was past 1AM (after midnight) we were given room keys with the excuse that the head office had not supplied the onsite hotel with confirmations. It was nearly 2 AM before we were able to go to sleep, and could not have longer sleep in because of the scheduled excursions. I am 84 and my wife is 82 and this was a dreadful experience. Next day when we returned back from our excursions, the manager told our tour manager that a letter of apology was on the way and all OAPS could have a free drink from either the bar of the coffee shop. I am afraid a free drink will not wash off the rude and poor performance by the management team of an international chain of hotels. Perhaps a customer relation refresher course may help.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 271 Liczba opinii 9.3/10 Lokalizacja
  • 349 Liczba opinii 6.5/10 Pokój
  • 285 Liczba opinii 7.4/10 Obsługa
  • 14 Liczba opinii 6.2/10 Internet
  • 173 Liczba opinii 7.7/10 Śniadanie
  • 170 Liczba opinii 4.6/10 Komfort
  • 144 Liczba opinii 4.8/10 Czystość
  • 71 Liczba opinii 9.3/10 Klimat

Zarządzane przez Trustyou

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