Hotel Pullman Zamzam Makkah 5 estrelas

I thank the hotel management for the good handling and cleanliness, and I extend my sincere thanks and appreciation to Sister Bashair for the excellent and wonderful dealings. Thank you for your good dealings.

Not as expected , The reception employees not co-operative ..... The check in was so late No gust welcoming drink The hotel reception waiting areas need to be better specially if you must wait more than 2 hours until going to the room . Please take a focus look for that hotel

first experience within minutes was terrible. the bathroom lock was old and got locked in. service is slow. we can’t recommend this hotel to anyone. unless you only need a place to sleep and expect nothing.

The trip was nice. The hotel upgraded me like most of the times. The room service & welcomes gifts were amazing as always. Only minor concern was limited breakfast options (in-room dining due to COVID measures). Although I welcome the luxury of breakfast in bed, but the instructions weren’t followed. Drinks didn’t arrive and when requested again by the time I got my tea, everything else was cold.

Thank you so much for being so helpful and kind.. The beds in the twin room are big enough.. clean atmosphere.. when I arrived at the hotel every thing was organized and perfect.. prices are great.. thank you

I have requested an early checkin and once arrived the employee informed me my room is not ready and we do not know when it will be available. After check in almost 4:30pm - 5:30pm i called the room service and ordered cup of tea they took 1:15 min and did not respond i called them again and asked about my order and they said there is no order in our system for your room and had to reorder again. Also called them to request water many times with no response. You need to wait the elevator not less than 5 minutes then take another elevator that needs more waiting time. Also one of the room’s AC was not cooling Overall i do not recommend it for anyone

The bad level of hygiene that i found when i checked in my room led me to request changing the room three times and all rooms that i checked is at very bad level of hygiene, at the end i accepted the room because it was midnight and i need to sleep after long trip, at the morning i keep calling room service for more than 45 minute without getting answer, finally i ask front desk to call them just to get my breakfast. Also there is furniture and accessories in the room is broken including the bathroom door handle which is not expecting and acceptable at all from five-star hotel

i always wanted to stay in Pullman ZamZam but never expected i will have such a bad experience starting from the worst Reception staff and whenever you call for any query on phone they are only interested in transferring without giving any solution and most of the tme we have to call 4-5 times only them someone will answer the call.

How on earth Pullman makkah could have such a terrible service personal at front desk ! They are just so poor , preferring locals is good thing as far as they are competitive enough! Otherwise good location and kabah view from room is mashaAllah so beautiful

It was a pleasant experience especially with the excellent people at the reception and the smiling faces at Yasmin restaurant. The service was awesome. I was also amazed at the consistency of the hotel staff in ensuring that we abide by the safety protocols of covid19. Oh! I also made new friends at the reception desk, Ammar, Ali, Faisal. And finally the concierge was amazing, AbdulRauf was helpful.

They upgrade my room with additional chairs, The communication was good with MS Bashayer, even the room need more cleaning, the breakfast was good and available in the room, my best regard to Ms Bashayer again for her cooperation and assistant.

The best choice whenever you go for Umrah. Location is excellent where you can book Kaaba view room. Restaurant staff are so kind and very friendly. The room is hygienic and tidy. The hotel is part of Abraj Albayt so the shopping mall and other facilities are accessible.

I have chosen the hotel because it is Pullman brand. I had booked two days, I found that I forgotten one (thope) in the room. I booked one night after three days, when I was there I asked about the the forgoten (tope), it took them more the 10 hours _with frequent follow up_ to tell me that it is there and will bring to my room. When they brought it, it was totally different one

First of all i booked through my Accor account and at check in they upgrade me to a suite but it was terrible the smell or rotten carpet can’t be withstand and then i request to have my booked room without any upgrade and have the benefit of my silver membership, they change the room and informed me that my reservation is with the classic member and i had no benefit and the problem didn’t solved till i called accor To see the breakfast it is horrible even no fruit in the buffet this hotel should be banned from ur brand

Horrible sleep due to loud Saudi neighbors, poor sound insulation and lumpy, old mattresses. Understaffed means long queues at check-in and slow breakfast and housekeeping. Please leave empty rooms between interconnecting rooms to avoid disturbances especially when the hotel is so empty