Mercure Nadi 3 stars

Dear Rebecca W., Thank you for taking the time to share your recent experience with us. We sincerely regret to learn that your stay did not meet expectations, and we deeply apologize for the inconvenience you encountered. Please accept our most sincere apologies for the condition of the room and the presence of pests, which is certainly not reflective of the standards we strive to uphold. Your observations regarding the overall state of the accommodation and the need for renovation have been noted with the utmost seriousness. We understand how important a clean, comfortable, and well-maintained environment is to our guests, and we are currently reviewing our maintenance and pest control protocols to ensure that such concerns are addressed promptly and effectively. Your feedback will be instrumental in helping us implement the necessary improvements. Once again, we apologise for the discomfort caused during your stay. We truly value your feedback and appreciate your bringing these matters to our attention. We hope to have the opportunity to restore your confidence in our resort on a future visit. Kind Regards Jack Work General Manager Mercure Nadi

Dear Divesh K., Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed your experience and appreciated the cleanliness and comfort of our hotel. It’s wonderful to know that our location offered both convenience and privacy, and that you found our breakfast selection to your satisfaction. Your kind words about our staff are especially appreciated, as they take great pride in providing a warm and helpful service to all our guests. We look forward to welcoming you back in the near future. Kind Regards Jack Work General Manager Mercure Nadi

Dear Jayesh P., Thank you for taking the time to share your feedback following your recent stay with us. We are truly sorry to hear that the condition of the hotel did not meet your expectations. Please be assured that we take such comments seriously, and plans for refurbishment are being actively considered to enhance the comfort and experience of our guests. On a positive note, we are very pleased to hear that you found our staff to be great. Your kind words will be shared with the team, as they take pride in providing warm and attentive service. We appreciate your valuable input and hope to have the opportunity to welcome you back in the future, when improvements have been made. Kind Regards Jack Work General Manager Mercure Nadi

Dear Ella W., Thank you for taking the time to share your recent experience with us. While we are pleased to hear that you found our staff friendly and the rooms comfortable, we are truly sorry to learn that several aspects of your stay did not meet your expectations. We sincerely apologize for the inconsistency you experienced regarding our payment policy. It is our responsibility to communicate clearly, and we understand how frustrating it must have been to receive conflicting information about cash payments between different outlets. Your comments regarding the restaurant service and the delay in drink service are also concerning. We recognize that prompt and attentive service is essential, and your feedback highlights areas where additional training is clearly required. Please be assured this will be addressed with our team immediately. We also regret the difficulties you faced with the application of your Heartist F&B discount. The delay during checkout and the repeated need to present your Heartist card are unacceptable, and we will be reviewing our procedures to ensure that such oversights do not recur. Your choice to stay with us is truly appreciated. It is disappointing to know that these inconveniences detracted from what should have been a smooth and rewarding experience. Please know that your feedback is instrumental in helping us improve, and we will use your comments to take concrete steps towards better training, communication, and consistency. We hope to have the opportunity to welcome you back in the future and to restore your confidence in our service. Kind Regards Jack Work General Manager Mercure Nadi

Dear A. Ali, Thank you sincerely for taking the time to share such a thoughtful and heartwarming review of your recent stay with us. It brings us immense joy to know that your experience was memorable from start to finish. Your kind words about our welcoming and attentive staff, the cleanliness and comfort of your room, and the thoughtful touches such as the fruit bowl on arrival are truly appreciated. We are especially pleased to hear that our location and peaceful atmosphere contributed to your relaxing stay. I will be sure to share your generous feedback with the entire team and all those who contributed to making your visit special. Recognition such as yours encourages us to continue delivering exceptional hospitality with warmth and sincerity. We are honored by your recommendation and are already looking forward to welcoming you back on your next visit. Kind Regards Jack Work General Manager Mercure Nadi