Sofitel Queenstown Hotel and Spa bintang 5

Catatan tamu Avis (Peringkat ALL) 4.6/5 727 ulasan

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Sofitel Queenstown Hotel and Spa - Image 1
Sofitel Queenstown Hotel and Spa - Image 2
Sofitel Queenstown Hotel and Spa - Image 3
Sofitel Queenstown Hotel and Spa - Image 4
8 Duke Street, PO Box 1797, 9300 QUEENSTOWN, New Zealand

Deskripsi

Keistimewaan hotel

  • Central location in town

  • Award-winning day Spa

  • 2 stylish meeting spaces

  • Luxury done with French zest

Akomodasi kami

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Lokasi hotel

Sofitel Queenstown Hotel and Spa

8 Duke Street, PO Box 1797
9300 QUEENSTOWN
New Zealand

GPS:-45.031318, 168.658901

Telepon
Fax +64 3 450 0046

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Hewan peliharaan tidak diperbolehkan
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service
Di dekat properti
  • Parkir

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Cari tahu selengkapnya

Peringkat ALL  4.6/5  727 ulasan

Peringkat TripAdvisor  4.5/5  1.978 ulasan

Sertifikat keunggulan 2024

Location is king but experience depends on the room and view

Catatan Tripadvisor 3.0/5

ZZ Q Ulasan TripAdvisor tersertifikasi

Highlights +The location is ideal for central Queenstown and within walking distance to everything food, shops and attractions. Definitely ideal for wanting to see what Queenstown has to offer. + The bathroom was neat and the spa bath was perfect after a long day of exploring + The Gym was stocked with essentials but we had issues with it being locked/key not working Area for improvement - The toilet has low pressure to flush which seems strange - Our wifi password didn't work after multiple attempts and troubleshooting with reception. We were unable to screen share to the TV which also seems outdated. - The balcony view was of the stairs (many people walking up and down the ramp) and when the lights were on in our room, people could see into our room. Housekeeping opened the curtains with the lights on after we closed it for comfort. It felt like a fish bowl so we felt more comfortable with the curtains closed. - Proper instructions for the air conditioning unit as it's not straightforward For the price of two nights, we felt a few more thoughtful details would have helped to improve our experience.

Woeful breakfast restaurant - unhygienic to the maximum

Catatan Tripadvisor 1.0/5

gourmetbec Couples - Ulasan TripAdvisor tersertifikasi

It saddens me to have to write this as we have visited this hotel a few times now. However, there are simply no words to describe the unhygienic practices in their breakfast restaurant Leftbank. The restaurant had mostly uncleared and dirty tables when we arrived so there were many to be cleaned up. I witnessed a female server take a soiled napkin off one table, dip it in the used water glass off the same table and then proceed to wipe down the neighbouring soiled table with it. In the span of 20 minutes she cleared three tables in the same manor, all with soiled napkins from other tables including a baby high chair that needed a good clean down. In all our travels I have never seen such disgusting practices. No clean cloth, no sanitisation, just wiping various germs onto a table via a used napkin and resetting it for someone else to eat their breakfast at. Told the duty manager of hotel, he didn’t seem too phased. He could have handled this more appropriately. It’s a Sofitel - I expect better, better training and not to eat off a table full of pathogens from another guest. Ever wonder why you get sick eating out?! Will never stay here again - management is obviously not interested if they allow such poorly trained staff and at NZD $700 a night they should care more. Queenstown is a tourist town, but this is no excuse to have so much disregard for your standards. So disappointed as Accor platinum and diamond members.

Fabulous Hotel in a Fantastic Location

Catatan Tripadvisor 5.0/5

Long T Couples - Ulasan TripAdvisor tersertifikasi

Thoroughly enjoyed our stay here, right on the steps leading to the Gondola and so close to fine dining as well as casual eateries, including Feegburger! The hotel facilities are just great, the service excellent.

Bonjour Long T, Thank you for your wonderful review! We’re thrilled to hear that you thoroughly enjoyed your stay and found our location so convenient for exploring the area, including the Gondola and the fantastic dining options nearby. It’s great to know that you appreciated our facilities and received excellent service during your visit – our team works hard to ensure every guest has a fabulous experience. We hope to welcome you back soon for another memorable stay! Kind Regards, Pradnya Lohate Front Office Manager

Location location.

Catatan Tripadvisor 5.0/5

Paddler_448 Ulasan TripAdvisor tersertifikasi

Thoroughly enjoyed my stay here. Staff were pleasant and welcoming. The room I had been renovated. Room was comfortable and clean. Breakfast was included with the accomodation and did not disappoint. Handy location, numerous eating establishments within walking distance.

Bonjour Paddler_448, Thank you for your wonderful review! We're delighted to hear you enjoyed your stay and appreciated our renovated rooms, welcoming staff, and breakfast offerings. It’s great to know our location worked well for you, with so many dining options nearby. Your kind words inspire us to keep providing exceptional experiences, and we hope to welcome you back soon for another comfortable and memorable stay! Kind Regards, Pradnya Lohate Front Office Manager

Beware of loose communication

Catatan Tripadvisor 3.0/5

desb211 Keluarga - Ulasan TripAdvisor tersertifikasi

Overall, a nice and comfortable hotel to stay at, in a nice location in QT city. However, experience was somewhat soured at checkout. Upon checkin I was informed that I was eligible to a 20% discount on spa treatments over 1 hour long with my Accor plus membership. Hence, booked a 3 hr package, only to find out at checkout that packages were suddenly not included in this deal - maybe this could be better communicated by staff.

Bonjour desb211, Thank you for sharing your feedback, and we’re delighted to hear you enjoyed your stay and our location. We sincerely apologize for the miscommunication regarding the spa discount. The terms of the offer, including package exclusions, are outlined in the welcome letter provided to members, but we regret any oversight during your spa booking experience. Your comments are invaluable, and we’ll ensure our team is more diligent in clarifying these details moving forward. We hope to have the opportunity to welcome you back and provide a seamless experience. Kind Regards, Pradnya Lohate Front Office Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 320 ulasan 9.3/10 Lokasi
  • 403 ulasan 7.8/10 Kamar
  • 501 ulasan 9.2/10 Pelayanan
  • 8 ulasan 1.6/10 Internet
  • 133 ulasan 8.3/10 Suasana
  • 110 ulasan 8.1/10 Sarapan
  • 96 ulasan 7.5/10 Kebersihan
  • 61 ulasan 5.7/10 Kesepadanan nilai

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Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.