Mercure Queenstown Resort bintang 4

Catatan tamu Avis (Peringkat ALL) 4.3/5 1.435 ulasan

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Mercure Queenstown Resort - Image 1
Mercure Queenstown Resort - Image 2
Mercure Queenstown Resort - Image 3
Mercure Queenstown Resort - Image 4
21 Sainsbury Road, Fernhill, PO Box 156, 9300 QUEENSTOWN, Selandia Baru

Deskripsi

Keistimewaan hotel

  • Uninterrupted views from South Eatery Restaurant and Lake view rooms

  • Coffee, snacks, and beverages at the Lounge Bar

  • Three meeting rooms with natural light and views

  • 24-hour reception and paid on-site car park

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Lokasi hotel

Mercure Queenstown Resort

21 Sainsbury Road, Fernhill, PO Box 156
9300 QUEENSTOWN
Selandia Baru

GPS:-45.038529, 168.638685

Telepon
Fax +64 3 442 7354

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

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Peringkat ALL  4.3/5  1.435 ulasan

Peringkat TripAdvisor  4.0/5  1.933 ulasan

Expensive but it's Queenstown!

Catatan Tripadvisor 4.0/5

Mwenjewangu Ulasan TripAdvisor tersertifikasi

We had the lakeside room and the view was really beautiful, stunning! The location was fine, l got the impression that everyone hires a car in Queenstown so it was fine for people driving. The front staff managers were really nice and helpful. Disliked · We were there for 6 days and midway we asked for our linen to be changed, this wasn't done. Bins, not emptied, glasses not cleaned etc so that was a bit annoying. They also charge $15 a night for parking in an unsecured car park which is essentially just outside which l think is ridiculous. The parking should be free!

Dear Mwenjewangu, Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed the stunning lake views from your room and that our front office team made a positive impression with their friendly and helpful service. We sincerely apologise for the housekeeping oversights you experienced during your stay. This is certainly not the standard we strive to maintain, and your comments have been shared with the relevant team to ensure greater attention to service requests in the future. We also appreciate your feedback regarding the parking charges and understand your perspective. Guest feedback such as yours is invaluable as we continue to review our services and offerings. Thank you again for your comments, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay. Warm regards, Alex Andrew Assistant/Duty Manager Mercure Queenstown Resort

Tired, Neglected, and Poorly Run

Catatan Tripadvisor 1.0/5

ShreyasSrinivas Ulasan TripAdvisor tersertifikasi

This was a thoroughly disappointing stay and well below what should be expected of a Mercure property. The rooms are tired, dated, and clearly overdue for refurbishment. However, the most unacceptable issue was housekeeping. We were out sightseeing for the entire day and returned at 5:45 pm to find the room had not been cleaned at all. No bed made, no towels replaced, no refresh of any kind. After a long day out, this is not a minor oversight. Basic room servicing is fundamental to any hotel stay, and its absence speaks to very poor operational standards. At this price point and under the Accor brand, this level of service failure is simply not acceptable. Between the worn condition of the rooms and the complete breakdown in housekeeping, this property does not deliver on even basic expectations. I would not stay here again and cannot recommend it to others.

Hi Shreyas, Thank you for taking the time to share your experience with us, and I’m genuinely sorry for the frustration this caused during your stay. Coming back after a full day in Queenstown to find your room hadn’t been serviced is not what anyone should have to deal with, and we let you down here. I’ve spoken with our housekeeping and front office teams to understand how your room was missed and to make sure this doesn’t happen again. I also appreciate your comments about the condition of the room. While it’s never easy to hear, it’s important feedback and it’s being taken into account as we plan upcoming maintenance and upgrades. If you do decide to stay with us again, I’d love the opportunity to make it a much better experience next time. Kind regards, Marty Lamont General Manager

CONVENIENT LOCATION, UNBEATABLE VIEW.

Catatan Tripadvisor 4.0/5

Gary E Ulasan TripAdvisor tersertifikasi

Arrived at the Mercure in time to celebrate my wife's birthday and were rewarded with a room featuring a large picture window spectacularly overlooking the lake and mountains...couldn't have asked for better. In addition my wife was presented with a "happy Birthday" platter and birthday car just to top it off. Dinner with good NZ wine in the restaurant, once again with the stunning lake and mountain view. The bar/lounge area is pleasantly comfortable and relaxing, overlooking the restaurant and of course the view. The location is only minutes by car from town where you'll find a great range of cafes, restaurants and bars. In the CBD parking is frequently only 30 minutes but there is also a 120minute zone just a couple of blocks off the main street. The hotel has a large open car park that is patrolled at night but be prepared to pay $15 a night for the parking. Parking on the street is free, but it's a busy road and the hotel park is worth the fee. As with other hotels on our self drive holiday the Mercure was selected as part of the package, but we don't feel we could have chosen better.

Dear Gary, Thank you for taking the time to share your wonderful experience at Mercure Queenstown Resort. We are delighted to hear that your wife's birthday celebration was a memorable one, enhanced by the stunning views from your room and the little touches we provided. It is gratifying to know that you enjoyed the dining experience in our restaurant, paired with New Zealand wine amidst the picturesque backdrop. We appreciate your comments regarding the convenient location of our hotel, as well as the parking options available. We strive to ensure that our guests have access to comfortable amenities and a relaxing atmosphere, and it is encouraging to know that you found our lounge area accommodating. Thank you once again for your feedback. We hope to welcome you back for another delightful stay in the future. Best regards, Lucy King-O'Donnell Duty Manager Mercure Queenstown Resort

Everything good except .....

Catatan Tripadvisor 3.0/5

MrFlibble4747 Ulasan TripAdvisor tersertifikasi

Everything fine until 6am breakfast, Bain Marie food was stone cold I always thought food was cooked and then placed in baine maries to keep it hot but this hotel has a new approach, stick cold food in? Beyond a joke! Have another night to enjoy so will retest breakfast tomorrow and they will get instant feedback!

Dear Mr. Flibble, Thank you for sharing your feedback. We’re very sorry to hear about your experience at breakfast — this is certainly not the standard we aim to deliver. Your comments have been shared with our kitchen team to ensure hot food is consistently served and temperature-checked before service. We appreciate your understanding and hope that your next breakfast experience with us was much improved. Thank you again for bringing this to our attention. Kind regards, Gurjant Singh Assistant Manager Mercure Queenstown Resort

Memorable party at the Mercure.

Catatan Tripadvisor 5.0/5

Chaz M Ulasan TripAdvisor tersertifikasi

Thank you to Kay and staff for a truly memorable experience celebrating my wife’s Birthday party in the Manata room at the Mercure Resort Queenstown. The staff were friendly, the food was great and the views of the lake are amazing. Anyone considering a special event party, We would recommend Mercure at Queenstown from our personal experience.

Dear Chaz , Thank you so much for your wonderful feedback! We’re thrilled to hear that your wife’s birthday celebration in the Manata Room was such a memorable experience. Kay and the team will be delighted to know their service and attention helped make your event special. We truly appreciate your kind words and recommendation, and we look forward to welcoming you back to Mercure Queenstown Resort again soon — perhaps for your next celebration! Warm regards, Gurjant Singh Assistant Manager Mercure Queenstown Resort

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