Mercure Queenstown Resort bintang 4

Catatan tamu Avis (Peringkat ALL) 4.3/5 1.697 ulasan

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Mercure Queenstown Resort - Image 1
Mercure Queenstown Resort - Image 2
Mercure Queenstown Resort - Image 3
Mercure Queenstown Resort - Image 4
21 Sainsbury Road, Fernhill, PO Box 156, 9300 QUEENSTOWN, New Zealand

Deskripsi

Keistimewaan hotel

  • Uninterrupted views from South Eatery Restaurant and Lake view rooms

  • Coffee, snacks, and beverages at the Lounge Bar

  • Three meeting rooms with natural light and views

  • 24-hour reception and free, on-site car park

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Lokasi hotel

Mercure Queenstown Resort

21 Sainsbury Road, Fernhill, PO Box 156
9300 QUEENSTOWN
New Zealand

GPS:-45.038529, 168.638685

Telepon
Fax +64 3 442 7354

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

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Cari tahu selengkapnya

Peringkat ALL  4.3/5  1.697 ulasan

Peringkat TripAdvisor  4.0/5  1.913 ulasan

A great hotel with a brilliant view

Catatan Tripadvisor 5.0/5

Southisletraveller Ulasan TripAdvisor tersertifikasi

We have enjoyed every stay we have had at the Mercure. As we couldn't get into our Fernhill house we stayed for 3 days at Mercure. Your hotel is superb. However your staff are exemplary. Everyone has been so personable and professional. Give a shout out to Fuo, who managed the bar every night we were there. He is awesome as a manager. Such a joy to deal with. NZ needs more people like him. Also well done with your happy hour. Each night involved having friendly chats with various people. We had a great stay. Garry and Deborah (406)

Excellent

Catatan Tripadvisor 5.0/5

vir7573 Keluarga - Ulasan TripAdvisor tersertifikasi

Exellent location. Very good service. Restaurant and balcony view was great.Rooms was clean and comfortable.

Good value, quiet. Free parking

Catatan Tripadvisor 4.0/5

Camda Couples - Ulasan TripAdvisor tersertifikasi

Booked here as free parking on site rather than pay and be right in town.Nice to be away from the hustle and bustle of the centre but still only a 30 minute walk , 10 minute drive or a bus stop 5 minutes from hotel. We paid extra for a Lakeview room. We were on the second floor . Would have been nice to have a balcony or be able to sit outside but obviously this was not in the design brief when the hotel was built. Very friendly and helpful check in staff. Enjoyed one of the two spas but did not attempt pool as the water was frigid. Such a shame as a nice looking pool and could have been heated. Why have a pool if it can’t be used? Room was modern, quiet and had a mini fridge and kettle/jug. One of the sheets had an unpleasant stain so we left a note for it to be changed the next day which it was. Housekeeping should have noticed when initially making the bed.

Great food with stunning views

Catatan Tripadvisor 4.0/5

Juliet Y Ulasan TripAdvisor tersertifikasi

As part of an 8 person tour we were originally assigned a handicap room. This room also had a very unpleasant odor. We told the front desk we were unhappy but they were unwilling to move us. We then advised our tour guide of the situation and the guide switched us to a stunning lakefront room. This however meant someone else was stuck with the smelly disability room with no view. In the end the front desk begrudgingly found another room for them but they had to move twice. Other than the front desk person, everyone we dealt with was helpful and friendly. The bar and South Eatery restaurant staff were terrific. We had one of the best meals of our trip there, and we were North and South over a month's time. Prices were in line with other restaurants but that lake and mountain view will blow your sox off. The property is a good 20+ minute uphill walk from town. If you're not up for that share an uber.

Nice view and bar but dated hotel and awful breakfast

Catatan Tripadvisor 3.0/5

mp1904 Ulasan TripAdvisor tersertifikasi

Stayed for 4 nights in February and paid extra for a lake view King room. The view from both the bar and the room were absolutely stunning. It was a joy to wake up to that view! The bar selection and staff were great and it was an enjoyable space to spend some time before and after dinner. That is where the positives end unfortunatley. The hotel looks to have been removated on a tight budget. For a premium room the shower was small and had very low pressure. We were hoping to enjoy the leisure facilities in this 'resort' hotel - unfortunatley the outdoor swimming pool was unheated, and even in the summer was too cold, we didn't see anyone using it. One jacczzi was out of action, so guests had to take it in turns to use the functional one. The sauna is located at the other end of the hotel to the pool area, which makes no sense. The achilles heel of the hotel is the breakfast. We knew the hotel is a good walk from the town centre, so we prepaid breakfast for our trip which was an unfortunate mistake for us. This breakfast was the worst breakfast offerring I have ever seen in any hotel. The breakfast room was filthy each day with crumbs and debris all over the tables and carpet. The quality of the hot food, coffee and juice was exremely budget and unpleasant. There was no fruit except for fruit salad and peaches from a tin. No yoghurts. For the four mornings we were there the same inedible scraps of cheese were on display. At least they had some pastries that they had heated up....oh wait!...on our last morning they had none of those either! Overall this hotel was not good value for money and I will not return.

Dear mp1904, Thank you for sharing your detailed feedback following your recent stay at Mercure Queenstown Resort. We appreciate you taking the time to highlight both the positives and areas where we fell short of your expectations. We are thrilled to hear that you enjoyed the stunning views from our bar and your room, as well as the excellent service provided by our staff. However, we sincerely apologise for the shortcomings you experienced during your stay, particularly regarding the condition of the hotel facilities and the breakfast experience. Your comments regarding the dated appearance of the hotel and the challenges with the leisure facilities have been duly noted. We understand the importance of maintaining high standards throughout the property, and we will work diligently to address these concerns and make necessary improvements. Furthermore, we are deeply sorry to hear about your disappointing breakfast experience. Please rest assured that your feedback regarding the quality of the food, cleanliness of the dining area, and variety of offerings has been shared with our food and beverage team for immediate action. This is certainly not reflective of the standard we aim to provide, and we will take steps to ensure such issues are rectified promptly. We value your feedback as it helps us identify areas for improvement, and we are committed to delivering a better experience for our guests in the future. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay. If you would like to discuss your concerns further or provide additional feedback, please feel free to contact us directly. Warm regards, Amy McMahon Assistant Manager Mercure Queenstown Resort

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 648 ulasan 7.7/10 Lokasi
  • 1.556 ulasan 7.9/10 Kamar
  • 1.128 ulasan 8.3/10 Pelayanan
  • 21 ulasan 4.3/10 Internet
  • 456 ulasan 5.7/10 Makanan
  • 410 ulasan 6.2/10 Kebersihan
  • 342 ulasan 6/10 Sarapan
  • 248 ulasan 5.7/10 Kesepadanan nilai

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