Mercure Queenstown Resort bintang 4

Catatan tamu Avis (Peringkat ALL) 4.3/5 1.653 ulasan

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Deskripsi

Keistimewaan hotel

  • Uninterrupted views from South Eatery Restaurant and Lake view rooms

  • Coffee, snacks, and beverages at the Lounge Bar

  • Three meeting rooms with natural light and views

  • 24-hour reception and free, on-site car park

  • ALLSAFE Certification

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Lokasi hotel

Mercure Queenstown Resort

21 Sainsbury Road, Fernhill, PO Box 156
9300 QUEENSTOWN
New Zealand

GPS:-45.038529, 168.638685

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

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Peringkat ALL  4.3/5  1.653 ulasan

Peringkat TripAdvisor  4.0/5  1.911 ulasan

Good value, quiet. Free parking

Catatan Tripadvisor 4.0/5

Camda Couples - Ulasan TripAdvisor tersertifikasi

Booked here as free parking on site rather than pay and be right in town.Nice to be away from the hustle and bustle of the centre but still only a 30 minute walk , 10 minute drive or a bus stop 5 minutes from hotel. We paid extra for a Lakeview room. We were on the second floor . Would have been nice to have a balcony or be able to sit outside but obviously this was not in the design brief when the hotel was built. Very friendly and helpful check in staff. Enjoyed one of the two spas but did not attempt pool as the water was frigid. Such a shame as a nice looking pool and could have been heated. Why have a pool if it can’t be used? Room was modern, quiet and had a mini fridge and kettle/jug. One of the sheets had an unpleasant stain so we left a note for it to be changed the next day which it was. Housekeeping should have noticed when initially making the bed.

Great food with stunning views

Catatan Tripadvisor 4.0/5

Juliet Y Ulasan TripAdvisor tersertifikasi

As part of an 8 person tour we were originally assigned a handicap room. This room also had a very unpleasant odor. We told the front desk we were unhappy but they were unwilling to move us. We then advised our tour guide of the situation and the guide switched us to a stunning lakefront room. This however meant someone else was stuck with the smelly disability room with no view. In the end the front desk begrudgingly found another room for them but they had to move twice. Other than the front desk person, everyone we dealt with was helpful and friendly. The bar and South Eatery restaurant staff were terrific. We had one of the best meals of our trip there, and we were North and South over a month's time. Prices were in line with other restaurants but that lake and mountain view will blow your sox off. The property is a good 20+ minute uphill walk from town. If you're not up for that share an uber.

Nice view and bar but dated hotel and awful breakfast

Catatan Tripadvisor 3.0/5

mp1904 Ulasan TripAdvisor tersertifikasi

Stayed for 4 nights in February and paid extra for a lake view King room. The view from both the bar and the room were absolutely stunning. It was a joy to wake up to that view! The bar selection and staff were great and it was an enjoyable space to spend some time before and after dinner. That is where the positives end unfortunatley. The hotel looks to have been removated on a tight budget. For a premium room the shower was small and had very low pressure. We were hoping to enjoy the leisure facilities in this 'resort' hotel - unfortunatley the outdoor swimming pool was unheated, and even in the summer was too cold, we didn't see anyone using it. One jacczzi was out of action, so guests had to take it in turns to use the functional one. The sauna is located at the other end of the hotel to the pool area, which makes no sense. The achilles heel of the hotel is the breakfast. We knew the hotel is a good walk from the town centre, so we prepaid breakfast for our trip which was an unfortunate mistake for us. This breakfast was the worst breakfast offerring I have ever seen in any hotel. The breakfast room was filthy each day with crumbs and debris all over the tables and carpet. The quality of the hot food, coffee and juice was exremely budget and unpleasant. There was no fruit except for fruit salad and peaches from a tin. No yoghurts. For the four mornings we were there the same inedible scraps of cheese were on display. At least they had some pastries that they had heated up....oh wait!...on our last morning they had none of those either! Overall this hotel was not good value for money and I will not return.

Dear mp1904, Thank you for sharing your detailed feedback following your recent stay at Mercure Queenstown Resort. We appreciate you taking the time to highlight both the positives and areas where we fell short of your expectations. We are thrilled to hear that you enjoyed the stunning views from our bar and your room, as well as the excellent service provided by our staff. However, we sincerely apologise for the shortcomings you experienced during your stay, particularly regarding the condition of the hotel facilities and the breakfast experience. Your comments regarding the dated appearance of the hotel and the challenges with the leisure facilities have been duly noted. We understand the importance of maintaining high standards throughout the property, and we will work diligently to address these concerns and make necessary improvements. Furthermore, we are deeply sorry to hear about your disappointing breakfast experience. Please rest assured that your feedback regarding the quality of the food, cleanliness of the dining area, and variety of offerings has been shared with our food and beverage team for immediate action. This is certainly not reflective of the standard we aim to provide, and we will take steps to ensure such issues are rectified promptly. We value your feedback as it helps us identify areas for improvement, and we are committed to delivering a better experience for our guests in the future. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay. If you would like to discuss your concerns further or provide additional feedback, please feel free to contact us directly. Warm regards, Amy McMahon Assistant Manager Mercure Queenstown Resort

Title: MercuA Perfect Getaway

Catatan Tripadvisor 5.0/5

Neroli S Bisnis - Ulasan TripAdvisor tersertifikasi

Mercure Queenstown Resort offers breathtaking views of Lake Wakatipu and the surrounding mountains, creating an unforgettable backdrop. The friendly staff ensures a warm welcome and attentive service throughout your stay. The restaurant and bar impress with a fantastic selection of local food and wines, while self-catering facilities add convenience. For a memorable getaway in Queenstown, Mercure Queenstown Resort is the perfect choice.

Dear Nerolis, Thank you for choosing Mercure Queenstown Resort for your recent getaway and for sharing your fantastic review on TripAdvisor. We are delighted to hear that you had a perfect stay with us and that you enjoyed the breathtaking views of Lake Wakatipu and the surrounding mountains. Providing our guests with unforgettable experiences is our top priority, and we are thrilled that we were able to achieve this during your visit. It's wonderful to know that you found our staff to be friendly and welcoming, and that you appreciated their attentive service throughout your stay. We take great pride in providing exceptional service to all our guests, and your kind words are truly appreciated. We are also pleased that you enjoyed the fantastic selection of local food and wines offered at our restaurant and bar. Our team works hard to provide a diverse and delicious menu that showcases the best of Queenstown's culinary offerings. Once again, thank you for your glowing review. We look forward to welcoming you back to Mercure Queenstown Resort for another memorable getaway in the future. Best regards, Amy McMahon Assistant Manager Mercure Queenstown Resort

Average but reasonable for a 1 or 2 day get away

Catatan Tripadvisor 3.0/5

mikew85 Solo travel - Ulasan TripAdvisor tersertifikasi

Just out of the town, but a 30 minute walk into town, which is lovely with the views, the walk back is a little tough as it’s uphill. Good parking but I would imagine it can get exceptionally busy in the busy months. The hotel reception area was clean and modern, gorgeous views of the lake, a definite must if your staying here Rooms were clean tidy, and on the whole were nice, but you can see from the carpet that it does need a modernisation, the windows were still single glazed, so glade I’m not here in the winter months. Shower had a good flow of water but no pressure, beds were comfy. For the $$, you really are paying for the fact this place is in Queenstown, would expect more modern facilities for the price. Because you are out of town, there is not much around, so for food and drinks, it’s either the hotel or the walk, bus or drive into town. But if your want to visit Queenstown, its not a bad place to park yourself for a night or two, the views are stunning.

Dear mikew85, Thank you for sharing your feedback regarding your recent stay at Mercure Queenstown Resort. We appreciate you taking the time to provide detailed insights into your experience. We are delighted to hear that you enjoyed the stunning views of the lake from our hotel reception area and found the rooms to be clean and tidy. Your comments regarding the comfort of the beds are also greatly appreciated. We are also glad to hear that you found our parking facilities convenient. However, we apologize for any inconvenience you experienced with the uphill walk back to the hotel and the lack of modern facilities in the rooms. We understand the importance of providing updated amenities to ensure our guests have a comfortable stay, and we will take your feedback into consideration for future improvements and while our location is uphill, we find that our position here in Fernhill affords us some of the most beautiful views in Queenstown. Regarding your comments on the shower pressure and single-glazed windows, please know that we will address these issues to enhance the overall guest experience. Thank you for choosing to stay with us during your visit to Queenstown, and we hope to have the opportunity to welcome you back in the future. If you have any further feedback or if there is anything we can do to improve your experience, please feel free to reach out to us directly. Warm regards, Amy McMahon Assistant Manager Mercure Queenstown Resort

Dalam Kemitraan dengan TripAdvisor

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