Mercure Queenstown Resort bintang 4

Catatan tamu Avis (Peringkat ALL) 4.3/5 1.614 ulasan

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Mercure Queenstown Resort - Image 1
Mercure Queenstown Resort - Image 2
Mercure Queenstown Resort - Image 3
Mercure Queenstown Resort - Image 4
21 Sainsbury Road, Fernhill, PO Box 156, 9300 QUEENSTOWN, New Zealand

Deskripsi

Keistimewaan hotel

  • Uninterrupted views from South Eatery Restaurant and Lake view rooms

  • Coffee, snacks, and beverages at the Lounge Bar

  • Three meeting rooms with natural light and views

  • 24-hour reception and free, on-site car park

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Lokasi hotel

Mercure Queenstown Resort

21 Sainsbury Road, Fernhill, PO Box 156
9300 QUEENSTOWN
New Zealand

GPS:-45.038529, 168.638685

Telepon
Fax +64 3 442 7354

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

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Cari tahu selengkapnya

Peringkat ALL  4.3/5  1.614 ulasan

Peringkat TripAdvisor  4.0/5  1.921 ulasan

Good stay

Catatan Tripadvisor 4.0/5

Velvon A Keluarga - Ulasan TripAdvisor tersertifikasi

Stayed for 2 nights. Check in was smooth. Rooms were good sized and clean. Comfortable bed. Good amenities (slippers, tea coffee), still and sparkling water station at the bar. They have started charging $15 for on-site parking (alternative park on the street for free). Sauna, gym, Swimming pool and hot tubs are available. Great view of the lake from the courtyard (through restaurant). Will definitely stay again for sure.

Very tired hotel; but solid air conditioning

Catatan Tripadvisor 3.0/5

speedylee Couples - Ulasan TripAdvisor tersertifikasi

The hotel felt overpriced for what it was; I realize this is a tough topic, since EVERYTHING costs more. However, this was the most expensive hotel we stayed at in New Zealand, and it was not worth it. The structure is extremely tired - everything is old. The views are nice, the air conditioning worked well, and the bed was comfortable. But that's it! Location: The location was ok, but a rather long walk to the town center. The hotel charges for parking on- site. $15/night as of February 2025. Breakfast: We paid extra for the breakfast, and that was a mistake. The food was ok, but nothing special. They may have had a big group just leave (that was the only explanation I could come up with, although I didn't see any large group), but they seemed stretched thin. I had to even ask for clean plates and napkins - the supplies all needed restocked. The breakfast personnel were great, but it felt silly to need to ask for a plate. If I had to do it again, I wouldn't bother staying near the town center (I'd stay in the Frankton/Five Mile vicinity), and I'd just pay to park in a parking garage if I wanted to hit up anything in town.

Priceless views, dated resort

Catatan Tripadvisor 3.0/5

Hamish F Ulasan TripAdvisor tersertifikasi

The views across Lake Wakatipu are absolutely stunning. Without this natural wonder, Mercure Resort Queenstown would not rate well at all. Apart from a comfortable king sized bed, the rooms are very dated and come with stained carpets and lamp shades (pretty poor to be honest). The bathroom appeared to have had some kind of upgrade however, it was dreadful and looked cheaply finished. This place (like so many Australasian Accor Hotels) is in desperate need of a major upgrade. On top of this, I will no longer we striving to maintain Accor Gold status through exclusive loyalty to Accor. There is no room upgrades (ever) and late or early check ins/outs are minimal and in this case, provided after much reluctance. Tip, Accor Silver is the way to go and once reached try alternate accomodation offerings that rate far better.

Dear Hamish, Thank you for sharing your feedback. We’re pleased to hear you enjoyed the stunning views of Lake Wakatipu – they truly are a highlight of our location. However, we're sorry to hear that your room didn’t meet expectations. We’re grateful for your comments regarding the carpet and lamp shades, as well as your thoughts on the bathroom. These will be shared with our team for review as we continually aim to improve. We’re also sorry to hear that your experience with the Accor loyalty programme didn’t meet your expectations. We understand your frustration regarding upgrades and check-in/out flexibility and will pass on your feedback to the relevant team to ensure we are doing our best for our valued guests. Thank you again for your comments, and we hope you’ll consider giving us another chance in the future. Kind regards, Mercure Queenstown Resort reservations agent

Weird

Catatan Tripadvisor 4.0/5

phebianMelbourne Couples - Ulasan TripAdvisor tersertifikasi

Comfortable amenities. Soft bed. Great view of the lake if you are situated that side of the accommodation. FREE parking. What I found most weird was that the lift travelled from floors 1 to 4 yet the restaurant was in the Basement with, purportedly, no lift access. I was also unhappy that the main light switch in the room was by the entrance yet there was no alternative switch above the bed On the other hand I can recommend the Golden Honey Fizz - it is the best drink I have had ever in my 80 years of life!

Dear Phebian, Thank you for your feedback! We're glad to hear that you found the amenities comfortable, enjoyed the soft bed, and had the chance to take in the beautiful lake views. It’s also wonderful that you had the opportunity to try the Golden Honey Fizz – we're thrilled that you loved it! We appreciate your comments regarding the lift and the restaurant access. While our restaurant is primarily accessible by stairs, we can certainly arrange lift access to the basement for guests who need it, and we'll be sure to pass on your suggestion about the room light switches to our team. Thank you again for sharing your experience with us, and we hope to welcome you back in the future! Kind regards, Mercure Queenstown Resort Duty Manager

Great Location and Hotel

Catatan Tripadvisor 5.0/5

aegnos41 Solo travel - Ulasan TripAdvisor tersertifikasi

this was a one night stay and I was very surprisd by the quality and the location of this mercure hotel I was upgraded to one of the lower terrce rooms which look directly out onto the harbour. The view from the window was SUPERB!! The outside Bar area had an equally great view. I had dinner in the restaurant and was equally impressed by the quality of food All this does come at a price and the hotel is not cheap but IMHO well worth the extra

Dear aegnos41, Thank you for your wonderful feedback! We are delighted to hear that you enjoyed the spectacular views from your upgraded room, the outside bar area, and our restaurant. It’s fantastic to know that the quality of both the food and the location exceeded your expectations. We truly appreciate your recognition of the value of your stay, and we are thrilled you felt it was well worth the price. We hope to welcome you back soon for another great experience! Kind regards, Mercure Queenstown Resort reservations agent

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

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  • 408 ulasan 6.9/10 Makanan
  • 370 ulasan 6.3/10 Kebersihan
  • 331 ulasan 6.1/10 Sarapan
  • 258 ulasan 6.3/10 Kesepadanan nilai

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Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.