Novotel Queenstown Lakeside bintang 4

Catatan tamu Avis (Peringkat ALL) 4.3/5 3.621 ulasan

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Novotel Queenstown Lakeside - Image 1
Novotel Queenstown Lakeside - Image 2
Novotel Queenstown Lakeside - Image 3
Novotel Queenstown Lakeside - Image 4
Cnr Earl St and Marine Parade, 9300 QUEENSTOWN, New Zealand

Deskripsi

Keistimewaan hotel

  • Steps away from bars restaurants & shopping

  • WiFi, work space, LCD TV with pay-movies

  • Contemporary dining, fresh local produce

  • Bright, flexible space for effective events

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Lokasi hotel

Novotel Queenstown Lakeside

Cnr Earl St and Marine Parade
9300 QUEENSTOWN
New Zealand

GPS:-45.033729, 168.661759

Telepon
Fax +64 3 442 7469

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

ELEMENTS

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden from 6pm daily.

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Cari tahu selengkapnya

Peringkat ALL  4.3/5  3.621 ulasan

Peringkat TripAdvisor  4.0/5  3.984 ulasan

Sertifikat keunggulan 2023

A Pleasant Stay

Catatan Tripadvisor 4.0/5

BaileysMother Ulasan TripAdvisor tersertifikasi

I stayed at the Novotel for two nights, each either side of a hiking trip in Fiordland. My standard rooms on both nights were clean and comfortable with adequate space for a solo traveller. Check in was efficient and the reception staff were informative about the hotel’s facilities and I was, on the second occasion, pleasantly surprised that my suitcase (that the hotel stored during my absence) was already in my allocated room upon my arrival. All the staff I encountered were very pleasant, helpful and welcoming. I understand the hotel is gradually refurbishing and made my bookings with this in mind. This didn’t impact upon my stay at all other than noticing that my bathroom basin could have been replaced due to a rather long crack - a visual rather than functional issue. Accommodation in Queenstown is always priced at a premium so the Novotel might not appear to be inexpensive compared to similar hotels in other locations. However, given the cost of other Queenstown options , it is good value for the price. 10/10 for the excellent location and access to other services, restaurants etc.

Outdated and overpriced

Catatan Tripadvisor 3.0/5

Wanderer39280143509 Keluarga - Ulasan TripAdvisor tersertifikasi

The location is the best thing about this hotel.Otherwise, needs major renovations to what is obviously a tired hotel.Our toilet failed one day. A quickie "repair " was undertaken but it still did not work properly. It took a lot of convincing to change rooms.Despite 5 nights accommodatiin, they insisted I pay for one coffee (had at breakfast - their machine was serving up syrup- derived coffee) at a cost of $5.61 (incl GST and credit card surcharge).The girl also tried to charge me for a wine package that we neither ordered nor set eyes on. The hotel is NOT up to the level of their charges!

Good location, but lacked the basics of hospitality.

Catatan Tripadvisor 3.0/5

Teresa L Ulasan TripAdvisor tersertifikasi

The hotel room was clean and the beds were comfortable. The location is excellent and the usual Novotel perks for kids were very welcome -- my kids loved the small play lounge next to reception. Housekeeping and evening shift staff in the restaurant and bar area were exceptional. My kids wrote happy notes to housekeeping. The waiter in the restaurant on our first night was warm and welcoming and extremely attentive -- he was so helpful with identifying good choices from the menu for our allergies. Every time we encountered him he was friendly and courteous -- he rescued what turned out to be a less than standard experience. As other reviews have mentioned, parking is expensive -- but on the upside it includes a (not optional) valet service. For us this was the simplest option for one parent + two kids + three suitcases + hand luggage. Check-in was not the warmest welcome and was a little slow. No information was given about guest services and hotel amenities -- we were just directed to our room. Dinner in the restaurant was excellent and breakfast was great, and the bar is a lovely place to sit at the end of the day. Our best meal of the stay was in front of the fire on our last night. Few of the many staff we saw at breakfast ever greeted us or spoke, with the exception of whoever was ticking off the guest list each day. Smiles were few and far between. Several staff ignored me when I tried to get their attention to ask about refilling milk or allergen information -- I gave up trying by day three. Our stay was going OK until we were made late one morning by a receptionist who forgot to tell concierge that we had requested our car. Mistakes happen, but when I politely enquired at reception after 15 minutes spent waiting, what followed was frankly a very poor standard of service, during which a staff member pretended to have poor English, which was magically restored when I finally showed some annoyance. The manager rang our room later that evening after I'd notified reception that I'd like the issue looked into. I was offered the cost of parking taken off my bill in apology. I refused, explaining I had only wanted staff to understand how they had made me feel, but she insisted, and I accepted with thanks. On the final day, however, my car was left parked in the middle of the entrance to the hotel driveway -- photos attached.

Great Skiing holiday in comfort

Catatan Tripadvisor 5.0/5

GarfoftheBool Couples - Ulasan TripAdvisor tersertifikasi

Skiing holiday in New Zealand. Four days of skiing only. We flew over the ditch for a quick break. Squashed in as much time on slopes as possible. IT WAS GREAT!! The accommodation was fantastic. Clean, comfortable, quiet, relaxing, great service and a lovely restaurant.

Lokasi sangat strategis, dekat danau Wakatipu

Catatan tamu Avis 4.5/5

E. Keluarga - Ulasan terverifikasi ALL

Kami selalu menginap di Novotel setiap kali ke Queenstown . Ini yang ke empat kalinya. Hotel ini strategis, mudah ke Danau Wakatipu, Queenstown mal, restoran dan Queenstown Garden

Dear E., Thank you for your wonderful feedback! We’re thrilled to hear that you’ve chosen to stay with us multiple times and appreciate our central location. It’s always a pleasure to welcome you back, and we look forward to making your next stay just as enjoyable! Safe travels until we see you again! Warm Regards, Carly Gilmore Guest Relations Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 2.143 ulasan 9.4/10 Lokasi
  • 2.081 ulasan 6.1/10 Kamar
  • 2.074 ulasan 8.8/10 Pelayanan
  • 22 ulasan 3.1/10 Internet
  • 783 ulasan 5.4/10 Kenyamanan
  • 624 ulasan 6.3/10 Kebersihan
  • 613 ulasan 4.5/10 Fasilitas
  • 579 ulasan 7.5/10 Sarapan

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