Novotel Queenstown Lakeside bintang 4

Catatan tamu Avis (Peringkat ALL) 4.3/5 3.205 ulasan

Novotel Queenstown Lakeside - Image 1
Novotel Queenstown Lakeside - Image 2
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Deskripsi

Keistimewaan hotel

  • Steps away from bars restaurants & shopping

  • WiFi, work space, LCD TV with streaming

  • Contemporary dining, fresh local produce

  • Bright, flexible space for effective events

Akomodasi kami

Pesan hotel ini

Lokasi hotel

Novotel Queenstown Lakeside

Cnr Earl St and Marine Parade
9300 QUEENSTOWN
New Zealand

GPS:-45.033729, 168.661759

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

ELEMENTS

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden. Breakfast from 6am and dinner from 5pm daily.

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Cari tahu selengkapnya

Peringkat ALL  4.3/5  3.205 ulasan

Peringkat TripAdvisor  4.2/5  4.004 ulasan

Great Location, Disinterested Staff

Catatan Tripadvisor 2.0/5

perry954 Friends getaway - Ulasan TripAdvisor tersertifikasi

Very Popular Hotel

Catatan Tripadvisor 5.0/5

Colin W Ulasan TripAdvisor tersertifikasi

Dear CoINP, Reading your review has made my day .... so grateful for your positive sentiment and comments. We very much look forward to seeing you again when you visit our special part of our beautiful country.

Beautiful hotel clean tidy and very friendly staff.poor service at our dinner where it appears your larger event was tak

Catatan Tripadvisor 4.0/5

Scenic27187637635 Friends getaway - Ulasan TripAdvisor tersertifikasi

Dear Scenic27187637635, Thank you for your feedback. I understand that last Thursday’s events, with their mix of activities, resulted in a certain level of congestion and disruption. The combination of operational factors, including the weather, led to five events sharing the public areas, restaurant, and meeting room facilities. Prior to the evening, our team did approach each group to see if they would be open to adjusting their timing to avoid simultaneous food and drink service. Unfortunately, no one opted for an earlier or later time frame. When groups do not specifically request a private meeting room and share the restaurant with other guests, we face inherent challenges in managing these overlapping schedules. While our team did everything possible to ensure all guests were looked after, I regret that in the case of your group’s dinner, we fell short in a few areas. Complimentary drinks were offered, and I’m unsure why this gesture of goodwill was not extended to you. I will follow up with the supervisor on duty to understand what happened, as I know he was committed to making your experience a positive one. He will certainly be upset to learn that your group was not properly accommodated, as he genuinely tried his best to address any concerns. Once again, I sincerely apologize for any inconvenience caused, and I appreciate your understanding as we work to improve our service for future events.

Great staff very comfortable beds

Catatan Tripadvisor 5.0/5

Kiwi12 Couples - Ulasan TripAdvisor tersertifikasi

Welcome back Kiwi12, A 5 Star review ... Thank you ! Delighted to hear that our recent guest lift renovations are providing a desperately needed service and access enhancement. It is a pleasure to have you staying with us once again, we look forward to see you again.

Service needs improving

Catatan Tripadvisor 2.0/5

MTY2004 Ulasan TripAdvisor tersertifikasi

Dear MTY2004, Thanks for your review and sharing your observations of the service standards experienced in our restaurant. be assured that I have shared this feedback with the team and additional sequence of service training has been scheduled. It is disappointing to hear that we have not lived up to the high level you can expect from Accor and we take comments such as this very serious. We definitely intend to work towards improving our basis training.

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 2.091 ulasan 9.3/10 Lokasi
  • 1.966 ulasan 6/10 Kamar
  • 1.967 ulasan 8.9/10 Pelayanan
  • 19 ulasan 3.8/10 Internet
  • 752 ulasan 5.5/10 Kenyamanan
  • 560 ulasan 3.4/10 Suasana
  • 559 ulasan 5/10 Fasilitas
  • 550 ulasan 6.3/10 Kebersihan

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