Novotel Queenstown Lakeside bintang 4

Catatan tamu Avis (Peringkat ALL) 4.3/5 2.843 ulasan

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Novotel Queenstown Lakeside - Image 1
Novotel Queenstown Lakeside - Image 2
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Novotel Queenstown Lakeside - Image 4
Cnr Earl St and Marine Parade, 9300 QUEENSTOWN, Selandia Baru

Deskripsi

Keistimewaan hotel

  • Steps away from bars restaurants & shopping

  • WiFi, work space, LCD TV with streaming

  • Contemporary dining, fresh local produce

  • Bright, flexible space for effective events

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Lokasi hotel

Novotel Queenstown Lakeside

Cnr Earl St and Marine Parade
9300 QUEENSTOWN
Selandia Baru

GPS:-45.033729, 168.661759

Telepon
Fax +64 3 442 7469

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

ELEMENTS

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden. Breakfast from 6am and dinner from 5pm daily.

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Peringkat ALL  4.3/5  2.843 ulasan

Peringkat TripAdvisor  4.2/5  4.031 ulasan

Great location by the lake

Catatan Tripadvisor 4.0/5

GlobetrottingSwede Ulasan TripAdvisor tersertifikasi

The hotel is functional and has no particular charm. It caters for groups and individual travelers. Good breakfast buffet, but don’t bother with any other meals, since they’re plenty of places to eat nearby.

Not a 4 Star Hotel, but the price sure is.

Catatan Tripadvisor 3.0/5

Denise W Ulasan TripAdvisor tersertifikasi

This is not a 4 star hotel and the price is premium! Plus, no parking for hotel guests, although that’s how it was promoted. The bathroom had missing paint and crackling. The mountain view: yes, we got that, past the shops. Not what I expected for a property that touts itself as a 4 star.

Kia Ora Thank you for taking the time to share your feedback. I’m sorry to hear that your stay did not meet your expectations, particularly in relation to the room condition, parking arrangements, and overall value. I apologise for the disappointment caused by the bathroom condition you experienced, as well as the view not aligning with what you anticipated from the room description. Your comments regarding maintenance and presentation have been noted and shared with the appropriate teams. I also understand your frustration regarding parking. Due to our central lakeside location, on site parking is limited and offered via valet service. We aim to be transparent about this in our booking information, and I’m sorry if this did not come across clearly at the time of your reservation. While many guests appreciate our location and proximity to town, I regret that your overall experience fell short of what you would expect from a four star property, especially given the rate paid. Thank you again for your honest feedback. It is appreciated and helps us identify areas where improvement is needed. Sincerely, Tristan Shepherd Guest Relations Team, Novotel Queenstown Lakeside

Nice hotel in amazing location but no parking for guests

Catatan Tripadvisor 4.0/5

superanalyst Ulasan TripAdvisor tersertifikasi

Nice hotel in an amazing location - arguably the best in town. Perfect for families with young kids as the beachfront playground was outside our door if you're in the wing closer to the beach. However, hotel did not communicate that we needed to reserve parking and when we showed up after a LONG flight, they left us to fend for ourselves to find street parking during a very busy week. We stayed for 4 nights and no parking was available during the time. The front desk should have communicated to guests at time of reservation to also make reservation for car parking. When we checked in, the front desk made it seem like it was pretty frequent that valet parking runs out sounds like this is a common issue. Given price paid, I would have expected better communication on this point

Kia Ora Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed our location and found it ideal for families, particularly with the beachfront and playground so close by. We’re sorry for the frustration you experienced with parking on arrival. We understand how challenging this would have been after a long flight, especially during a very busy period. Valet parking is limited and does need to be reserved in advance, and we agree that clearer communication at the time of booking is essential. Your comments have been shared with the team, as improving how this information is communicated is important to help guests plan their arrival more smoothly. Thank you again for your honest and constructive feedback. We appreciate you choosing to stay with us and hope to have the opportunity to welcome you back in the future. Sincerely, Tristan Shepherd Guest Relations Team Novotel Queenstown Lakeside

Best hotel in Queenstown

Catatan Tripadvisor 5.0/5

sarabjeet s Ulasan TripAdvisor tersertifikasi

I really love the location of this hotel. its very near by the river bank and to the market.. Rooms are good... Really love the hospitality especially Mr. Pradip at front desk who guided very well and Mr. Karan(with long moustaches) at bar counter who is very professional in his work. He made made very good cocktails for me, really like his behavior towards the customers, really appreciate genuine guy...

Kia Ora Thank you for your wonderful feedback. We’re very pleased to hear that you enjoyed our location so close to the lake and market, and that the room met your expectations. It’s especially lovely to read your kind comments about the hospitality you received. We’re delighted that Pradip at the front desk provided helpful guidance during your stay, and that Karan at the bar made such a positive impression with his professionalism, friendly manner, and cocktails. Your recognition will be shared with both of them and the wider team. Thank you for taking the time to recommend us. We hope to welcome you back again on your next visit to Queenstown. Sincerely, Tristan Shepherd Guest Relations Team Novotel Queenstown Lakeside

4.5 for Location and Service

Catatan Tripadvisor 4.0/5

dragon789w Ulasan TripAdvisor tersertifikasi

My wife and I had flown in from Melbourne and stayed at Novotel. It is very centrally located in Queenstown, very near downtown and lots of shops, and yet, it did seem like it was in a relatively quiet area of town. It took about 5 minutes to get to the heart of shopping centers, restaurants, and cruise ships. Room seemed so nice and clean. Not that we used it, but we were surprised that there was a bathtub - first one after 15 days in Australia! And ... a first for us: Heated towel rack! Oooh, on a cold day or after a shower, it feels so good against the skin! One item that is missing are electrical outlets near the beds - they're across the room! Why doesn't a hotel place electrical outlets by each bedside? Another problem: if you are using an electrical converter, many of the outlets are very close to the "On/Off" button, so if you push the converter too high and/or high, it's turned off! You'd think that the "On/Off" button would be positioned higher so the electrical converter would affect it, Breakfast was about 'normal' for hotel - nothing unusual or outstanding. Service people were very friendly and helpful.

Kia Ora Thank you for sharing your detailed feedback. We’re very pleased to hear that our central location suited your visit and that you enjoyed the comfort of your room, including features like the bathtub and heated towel rack — they’re favourites for many guests, especially on cooler days. We also appreciate your helpful comments regarding electrical outlets. Having bedside access is important for convenience, and your notes about the placement and interaction with converters are valuable as we continue reviewing room features and improvements. It’s lovely to hear that our team made a positive impression with their friendly and helpful service. Thank you again for taking the time to share your experience, and we hope to welcome you back on your next visit to Queenstown. Sincerely, Guest Relations Team Novotel Queenstown Lakeside

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