Sofitel Queenstown Hotel and Spa 5 stars

Bonjour / Kia ora A., Thank you for sharing your perfect 100/100 review! We're delighted to have been the perfect end to your holiday and to hear about your exceptional experience at Sofitel Queenstown. It's wonderful to know that your request for a quiet room was not only met but exceeded with a warm welcome and a delightful surprise upgrade to a top-floor suite with breathtaking views. We're thrilled that the suite's comfort, tasty treats, and thoughtful amenities, including the pillow menu and spa bath, enhanced your stay. We're also glad to hear that you enjoyed the treat of breakfast in the Left Bank Bistro, taking advantage of the Accor Member discount. Your positive comments about the team members from Reception, Concierge, Housekeeping, and Bistro staff are truly appreciated. We're proud to contribute to environmental sustainability by eliminating single-use items and providing refillable water bottles. Your acknowledgment of these efforts is gratifying. Thank you for choosing Sofitel Queenstown, and we look forward to welcoming you back for more memorable stays in the future. Merci / Mā te wā, Philip Riley Operations Manager

Bonjour / Kia ora D., Thank you so much for your incredible 100/100 review! It was truly a pleasure to have you as our guest, and I'm thrilled to hear that you enjoyed your staying at Sofitel Queenstown. Your kind words about our staff, especially mentioning me, Phillip, are genuinely appreciated. We take pride in providing excellent service, and it's fantastic to know that our efforts contributed to your satisfaction. We're grateful for your recommendation, and we look forward to the opportunity to welcome you back for another amazing stay in the future. Merci / Mā te wā, Philip Riley Operations Manager

Bonjour / Kia ora L., Thank you for taking the time to share your feedback, and we sincerely appreciate your past stays with us. We apologise that your recent experience fell short of expectations. We want to inform you that our hotel is currently undergoing a multi-million dollar upgrade, including the light switches. We recognise the inconvenience of the current setup and are working to improve it. The transition from multiple switches to a single switch is part of our commitment to modernise our facilities. This change, while in progress, will enhance the overall guest experience. We're sorry to hear about the discomfort with the bed. Your comfort is of the utmost importance to us, and we're actively addressing this matter as part of our ongoing upgrades. We appreciate your continued support and hope you might consider giving us another opportunity to provide a more satisfying stay in the future. Best wishes, Philip Riley Operations Manager

Bonjour / Kia ora A. Thank you for taking the time to share your wonderful 5 star review! We're delighted to hear that your room provided a large, comfortable, and relaxing space for your stay, and that our sparkling welcome was appreciated after your long trip. It's fantastic to know that our central location, quality food services, and excellent reception staff contributed to a memorable experience. We're especially pleased that you enjoyed our quality chef-prepared bar snacks as a perfect substitute for a formal meal after a day's sightseeing. We appreciate your kind words and look forward to welcoming you back for more exceptional stays in the future! Merci / Mā te wā Philip Riley Operations Manager