Sofitel Queenstown Hotel and Spa 5 stars

Customer review rating (ALL Rating) 4.4/5 577 reviews

Sofitel Queenstown Hotel and Spa - Image 1
Sofitel Queenstown Hotel and Spa - Image 2
Sofitel Queenstown Hotel and Spa - Image 3
Sofitel Queenstown Hotel and Spa - Image 4


ALLSAFE approved hotel

Hotel extras

  • ALLSAFE, Bureau Veritas certification

  • Central location in town

  • Award-winning day Spa

  • 2 stylish meeting spaces

  • Luxury done the French Way

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

Sofitel Queenstown Hotel and Spa

8 Duke Street, PO Box 1797
New Zealand

GPS:-45.031318, 168.658901

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  577 reviews

TripAdvisor Rating  4.5/5  1,946 reviews

Certificate of excellence 2023

Sofitel Queenstown - great location centre of town

TripAdvisor rating 5.0/5

235jackiel Couples - TripAdvisor review

Great location, right in the centre of town. We had lounge access white entitled to drinks and canapés each night, which was awesome. I would highly recommend this hotel. The Jervois Steak house is located on level 2 which is worth a visit. We shared the lamb which was very tender and deliscious. The location is excellent, middle of town.

Perfect end to a holiday

Customer review rating 5.0/5

A. Couples - Confirmed reviews ALL

My husband and I stayed at Sofitel Queenstown for three nights as our last stay after a fortnight touring NZ South Island. I had booked the hotel also utilising our complimentary night. My only request to the hotel was that we be accommodated in a quiet room. We received a warm and inviting welcome also a pleasant surprise that we had been upgraded to a top floor suite with views of The Remarkables also with partial lake views. Our suite was very comfortable. A lovely plate of tasty treats awaited us. Housekeeping supplied blankets as we find that a doona is too warm. We also had a pillow menu to select from. Bathroom with a spa bath and walk in shower plus a small TV screen in the bathroom with its own remote! Unfortunately we didn’t take the time to try it. Breakfast in the Left Bank Bistro was a treat. With the Accor Member discount breakfast for two was $45NZD this was for the buffet breakfast but also included dishes from the A la carte menu and unlimited coffees. What a treat! The hotel is in close proximity to the centre of Queenstown so everything within walking distance. We visited the Skyline too. The walk to the Skyline from the hotel is not far but may be a little steep for some.

Bonjour / Kia ora A., Thank you for sharing your perfect 100/100 review! We're delighted to have been the perfect end to your holiday and to hear about your exceptional experience at Sofitel Queenstown. It's wonderful to know that your request for a quiet room was not only met but exceeded with a warm welcome and a delightful surprise upgrade to a top-floor suite with breathtaking views. We're thrilled that the suite's comfort, tasty treats, and thoughtful amenities, including the pillow menu and spa bath, enhanced your stay. We're also glad to hear that you enjoyed the treat of breakfast in the Left Bank Bistro, taking advantage of the Accor Member discount. Your positive comments about the team members from Reception, Concierge, Housekeeping, and Bistro staff are truly appreciated. We're proud to contribute to environmental sustainability by eliminating single-use items and providing refillable water bottles. Your acknowledgment of these efforts is gratifying. Thank you for choosing Sofitel Queenstown, and we look forward to welcoming you back for more memorable stays in the future. Merci / Mā te wā, Philip Riley Operations Manager

Amazing staff, great location, comfy rooms

Customer review rating 5.0/5

Deb Families - Confirmed reviews ALL

We thoroughly enjoyed our stay in Queenstown. The staff were amazing and very helpful and the room was very comfortable. Highly recommend.

Bonjour / Kia ora D., Thank you so much for your incredible 100/100 review! It was truly a pleasure to have you as our guest, and I'm thrilled to hear that you enjoyed your staying at Sofitel Queenstown. Your kind words about our staff, especially mentioning me, Phillip, are genuinely appreciated. We take pride in providing excellent service, and it's fantastic to know that our efforts contributed to your satisfaction. We're grateful for your recommendation, and we look forward to the opportunity to welcome you back for another amazing stay in the future. Merci / Mā te wā, Philip Riley Operations Manager

Have stayed before

Customer review rating 2.5/5

L. J. Business - Confirmed reviews ALL

Room was disappointing compared to previous stays - bed was uncomfortable and light switches were a constant issue

Bonjour / Kia ora L., Thank you for taking the time to share your feedback, and we sincerely appreciate your past stays with us. We apologise that your recent experience fell short of expectations. We want to inform you that our hotel is currently undergoing a multi-million dollar upgrade, including the light switches. We recognise the inconvenience of the current setup and are working to improve it. The transition from multiple switches to a single switch is part of our commitment to modernise our facilities. This change, while in progress, will enhance the overall guest experience. We're sorry to hear about the discomfort with the bed. Your comfort is of the utmost importance to us, and we're actively addressing this matter as part of our ongoing upgrades. We appreciate your continued support and hope you might consider giving us another opportunity to provide a more satisfying stay in the future. Best wishes, Philip Riley Operations Manager

Comfortable and well located

Customer review rating 4.5/5

Dr A. P. Couples - Confirmed reviews ALL

Our room was large, comfortable and relaxing and our welcome sparkling appreciated after a long trip. The hotel has a good central location, quality appropriate food services and excellent reception staff.

Bonjour / Kia ora A. Thank you for taking the time to share your wonderful 5 star review! We're delighted to hear that your room provided a large, comfortable, and relaxing space for your stay, and that our sparkling welcome was appreciated after your long trip. It's fantastic to know that our central location, quality food services, and excellent reception staff contributed to a memorable experience. We're especially pleased that you enjoyed our quality chef-prepared bar snacks as a perfect substitute for a formal meal after a day's sightseeing. We appreciate your kind words and look forward to welcoming you back for more exceptional stays in the future! Merci / Mā te wā Philip Riley Operations Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 283 reviews 9.1/10 Location
  • 389 reviews 7.7/10 Room
  • 415 reviews 8.4/10 Service
  • 122 reviews 8.1/10 Vibe
  • 122 reviews 7.6/10 Breakfast
  • 93 reviews 7.5/10 Cleanliness
  • 72 reviews 4.7/10 Value
  • 58 reviews 4.2/10 Bar

Powered by Trustyou

Our other establishments nearby

All our hotels in Queenstown