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Sofitel Queenstown - Hotel & Spa Hotel 5 stars

Customer review rating 4.7/5 4,657 reviews

ALLSAFE approved hotel

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Sofitel Queenstown Hotel and Spa
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+ 22 Services

Hotel extras

  • ALLSAFE, Bureau Veritas certification

  • Central location in town

  • Award-winning day Spa

  • 2 gastronomic restaurants

  • Certified ALLSAFE

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Manual temperature control
  • Airport shuttle Paying
  • Reception open 24 hours a day
  • Laundry
  • Porter
  • Concierge
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being Paying
  • Babysitting on request
  • Outdoor tennis court (nearby)
  • Jet skiing Paying
  • Other sports activities
  • Skiing
Business services
  • 3 Meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Sofitel Queenstown - Hotel & Spa

8 Duke Street
PO Box 1797
9300 queenstown
new zealand

Tel: +6434500045

Fax: (+64)3/4500046

Check-in from 14h00

Check out up to 11h00

  • Intercity Coachlines :  ZQN Terminal

  • State Highway 6 : 

  • By plane

    QUEENSTOWN AIRPORT At 7km / 4.35 miles - Shuttle paying

  • By plane

    Queenstouw Int. and Dom. Airport At 7km / 4.35 miles - Shuttle paying

GPS :-45.031318, 168.658901

Our accommodation(s)

Elegantly and luxuriously designed, all rooms feature a Sofitel MyBed, double spa bath, separate rain shower, surround sound entertainment system, espresso machine, under floor heating, WiFi access and special French bathroom amenities.

Our restaurants and bars

1789

Type of cuisine: Bistro

Experience 1789 within the heart of Sofitel Queenstown. Open for dinner, the menu is brimming with local ingredients and executed with traditional culinary technique. Dishes are designed to share and you will adore the hearty winter fare.

LEFT BANK BISTRO

Type of cuisine: Bistro

Find a delightful atmosphere for breakfastat Sofitel Queenstown Hotel and Spa's Left Bank Cafe, inspired by the Parisian cafe lifestyle.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 95

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 70 people

Find out more

Our guest reviews for
Sofitel Queenstown - Hotel & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

4,657 reviews

TripAdvisor Rating 4.5/5

1,872 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Outstanding, customer centric, knowledgeable, welcome as a friend

Customer review rating 5.0/5

William Couples - 26/08/2021 Confirmed reviews ALL

The team at the Sofitel Queenstown continue to amaze me with how they are able to keep pushing the exceptional customer experience standard higher each time I stay. Their level of customer service and knowledge of each guest is outstanding. You are always greeted with a warm welcome and no request is ever a problem.

Bonjour Mr. C., I am so pleased to hear that you enjoyed your stay with us once again and had such a positive service experience. Thank you so much for your kind words. It is always a pleasure to host you, and we look very much forward to welcoming you back to Sofitel Queenstown Hotel & Spa in the near future (hopefully)! Sincerely, Samuel Allum Guest Relations Executive

very happy stay ,great location and service in centre of queenstown.

Customer review rating 5.0/5

Matt W. Couples - 23/08/2021 Confirmed reviews ALL

ski trip cut short due to instant covid lockdown.spent 2 nights awaiting flight home and were very impressed with covid safety messures in the hotel which included inroom meals ,but most of all the outstanding service from the staff and management.

Bonjour Mr. w., It was a pleasure to have you both stay with us. Thank you very much for your kind review. It has certainly been a difficult situation presented to us, but I am pleased to know that you enjoyed the time that you did have with us, and even more so to know that there is a reason to welcome you back to Sofitel Queenstown Hotel & Spa when it is safe to do so. I will certainly pass on your feedback and appreciate and thank you for your understanding at this time. Sincerely, Samuel Allum Guest Relations Executive
Customer review rating 5.0/5

Travis Business - 22/08/2021 Confirmed reviews ALL

Beautiful well maintained and clean hotel with great friendly staff

Bonjour Mr. W., Thank you very much for your kind review. I am so pleased to hear that you had an enjoyable experience at Sofitel Queenstown Hotel & Spa and appreciate your comments about our interior. We look forward to welcoming you back soon! Sincerely, Samuel Allum Guest Relations Executive

Well located

Customer review rating 5.0/5

Patrick Couples - 22/08/2021 Confirmed reviews ALL

Loved it, very luxury, rooms are warm, comfortable, clean and also love the spa bath with television even. staff were helpful and welcoming. Located right in town don't have to drive anywhere just a walking distance. Definitely coming back

Bonjour and Kia Ora Mr. S., Thank you very much! We are so glad to hear that you enjoyed Queenstown in style and enjoyed a luxurious stay with us. We are extremely proud of our location and are absolutely thrilled to hear that you'll be coming back. Please feel free to reach out directly if I can assist with any future bookings. Sincerely, Samuel Allum Guest Relations Executive
Customer review rating 4.5/5

Peter J. M. Couples - 20/08/2021 Confirmed reviews ALL

The Sofitel Queenstown is very well located and well managed. Staff are super and most helpful. we enjoyed our stay.

Bonjour Mr. M., Thank you for your review! It was a pleasure to host you and I am so pleased to read that you enjoyed your experience with us. It certainly is a funny sort of time to be staying in a hotel and so I am glad that you shared it with us! I look very much forward to welcoming you back to Sofitel Queenstown Hotel and Spa in the near future; perhaps without a lockdown, and a slightly larger room for your comfort! Sincerely, Samuel Allum Guest Relations Executive

Amazing experience, the best staff

Customer review rating 5.0/5

Anonymous Couples - 16/08/2021 Confirmed reviews ALL

Loved everything about our stay! One thing to note though - the breakfast buffet staff need more training but you have an amazing reception team!

Bonjour and Kia Ora Ms. P., Thank you so much for your kind feedback. I am so glad to hear that you enjoyed your stay! I only hope that next time you will be able to take advantage of the ski-fields, as well! We are in the stages of training a new team in our Food & Beverage departments and appreciate your patience and understanding with our trainees. I apologise if the service that you received was not at our normal high-standard, and we will certainly pass this on. I look forward to welcoming you back to Sofitel Queenstown Hotel & Spa in the near future. Sincerely, Samuel Allum Guest Relations Executive

Great Location

Customer review rating 5.0/5

Amanda S. Couples - 12/08/2021 Confirmed reviews ALL

Perfect location in the middle of town. Hotel comes with all the thrills and frills you would expect of a European Hotel. Staff are fabulous. Fitness center is the best I've seen in a NZ hotel. Would definitely recommend.

Bonjour Amanda, Thank you so much for your very kind words and observations. We truly do our best to blend together the best of Queenstown and European culture, and are so pleased that you've enjoyed your experience with us! Thank you also for mentioning our staff, we really appreciate it, and I will pass on the feedback. I am glad that you enjoyed the fitness center also! We look forward to welcoming you back to Sofitel Queenstown Hotel & Spa in the near future. Sincerely, Samuel Allum Guest Relations Executive

Good Stay - great location

Customer review rating 3.5/5

Iain S. Couples - 09/08/2021 Confirmed reviews ALL

The room was very confortable

Bonjour Mr. S., It was a pleasure to host you and I am so pleased to hear that you enjoyed your stay with us. The team looks very much forward to welcoming you back for yet another comfortable stay at Sofitel Queenstown Hotel & Spa. Please feel free to reach out directly in future! Sincerely, Samuel Allum Guest Relations Executive

Friendly staff and great facilities

Customer review rating 4.5/5

Ron W. Couples - 08/08/2021 Confirmed reviews ALL

Very pleasant experience based upon the combination of attention to detail and nice facilities

Bonjour Mr. W., Thank you so much for your review! I am so pleased to hear that you had a wonderful experience with us. We can't wait to welcome you back to Sofitel Queenstown Hotel & Spa in the near future! Please feel free to reach out directly! Sincerely, Samuel Allum Guest Relations Executive

Terrific Staff

Customer review rating 3.5/5

Michael M. Couples - 08/08/2021 Confirmed reviews ALL

We spent a week at the hotel. It really is perfectly located, just on the edge of the town centre, under the gondola, and of course: directly across the road from Ferg Burger. For us, the standout were the staff. Everyone was friendly, competent and full of energy. I could see they were often working split shifts, so breakfast and evening, so a long day. But you wouldn't know it. I don't know how they each keep their enthusiasm up all day! Special call out to Ralph, I think he's a supervisor, who was always ready with a small, whether it was a coffee in the morning or a cocktail at night.

Bonjour Mr. M., Thank you so much for your lovely words. It was an absolute pleasure to host you and I am so pleased to hear that you enjoyed your stay as much as we enjoyed having you! I will certainly pass this feedback onto our staff, but Ralph (who was over my shoulder whilst replying to this) was absolutely delighted to read your comments so thank you so much. You really made his day! Really means a lot to us all so thanks again and we can't wait to welcome you back to Sofitel Queenstown Hotel & Spa in the near future. Please feel free to reach out directly. Sincerely, Samuel Allum Guest Relations Executive

6 Star Service!

TripAdvisor rating 5.0/5

lindaaireland 08/08/2021 TripAdvisor review

Rose and her team were exceptionally welcoming and accomodating! The hotel itself is amazing but the team of professionals that work there made it that much better! The hotel itself is right in the heart of the city and close to all the main attractions.

Bonjour LindaIreland, Thank you so much for your Fantastique review! I am so pleased that you had such a great experience with us, and I want to thank you for mentioning our staff; and especially Rose - she will be very grateful! I am glad that you were able to make the most of our location, we are certainly very lucky! We look forward to welcoming you back to Sofitel Queenstown Hotel & Spa in the near future. Kind regards, Samuel Allum Guest Relations Executive

NZ Snow trip

TripAdvisor rating 5.0/5

barryjmason 07/08/2021 TripAdvisor review

Sofitel Queenstown is a great Hotel with friendly and helpful staff. The hotel is well situated in the center of town close to restaurants and facilities. The hotel is right across the road from the bus terminal to Coronet Peak and the Remarkables offering flexible times for heading up the mountain.

Bonjour Mr. BarryJMason, Thank you so much for your kind words! I am so pleased to hear that you've had such a wonderful experience with us. We are very proud of our location and are very lucky to be so conveniently situated. I am glad you made the most of it & I hope that you enjoyed your time up the slopes! Looking forward to welcoming you back to Sofitel Queenstown Hotel and Spa in the near future. Kind regards, Samuel Allum Guest Relations Executive

Perfection in Queenstown

Customer review rating 5.0/5

Marty Couples - 05/08/2021 Confirmed reviews ALL

We couldn't have been more impressed with the Sofitel Queenstown. The rooms are great, as is the location. The staff were absolutely amazing. Each and every one went over and above to ensure our stay exceeded our expectations. In particular, Paddy, Pancake, Christine, Ralph and Reshma were brilliant. Paddy and Pancake especially treated our young grandchildren like royalty and I'm sure the experience will stay with them for life. However, our experience started with great professionalism from Harriet and Scott, who saw us through multiple bookings, cancellations and re-bookings (due to Covid). They met our every need and we are very thankful for their understanding in the difficulties in getting our stay sorted.

Bonjour and Kia Ora Mr. R., Thank you very much for your glowing review of our hotel! I am so pleased to read that you have had such a wonderful experience with us and our staff. It really means a lot to us when we get to share and be a part of such special memories. I would especially like to thank you for remembering and mentioning so many of our staff by name, and I will certainly pass these lovely comments on to them. It is very thoughtful of you to acknowledge our Reservations team, as they do a lot of hard-work behind the scenes, so thank you! We know it can be an uncertain time for travelling but I am so glad that we were able to host you and be flexible where necessary. We absolutely look forward to your next stay with us. Sincerely, Samuel Allum Guest Relations Executive

Amazing stay

Customer review rating 5.0/5

Anonymous Couples - 03/08/2021 Confirmed reviews ALL

We stayed at Sofitel QT for 3 nights and had the most wonderful time, we truly didn't want to leave The staff were exceptional and went the absolute extra mile for us which I appreciate so much We are already planning our next stay!!

Bonjour Ms. K., Thank you so much for your lovely words about our hotel. I am so pleased to hear that you had such a wonderful experience with us. Our staff (in particular Lucy, thank you for the shout-out) will be absolutely chuffed! We will all be looking very much forward to your next stay with us, if you need anything at all please feel free to reach out directly. Sincerely, Samuel Allum Guest Relations Executive

Great stay

Customer review rating 5.0/5

Jo P. Families - 03/08/2021 Confirmed reviews ALL

We stay here every time we are in Queenstown. The service is always great, the room is always clean.

Bonjour Ms. P., Thank you so much for your sweet review. It is always a pleasure to have you stay with us and your loyalty to us means a lot and is very appreciated. I am however sorry that you were unable to use your free night with us on this occasion. Please feel free to reach out directly next time and we can make sure that gets applied correctly. We look forward to welcoming you back again soon! Sincerely, Samuel Allum Guest Relations Executive

Great location

Customer review rating 4.5/5

Tim B. Couples - 01/08/2021 Confirmed reviews ALL

Lovely hotel in the heart of Queenstown, our room was excellent

Bonjour Mr. B., Thank you for your kind words about your experience at Sofitel Queenstown Hotel & Spa. I am so pleased to hear that you enjoyed your stay with us and the presentation of both your room and the hotel as a whole. I will certainly pass your feedback regarding the Breakfast onto our Food & Beverage team and appreciate your comments. We look forward to welcoming you back soon, Kind regards, Samuel Allum Guest Relations Executive

Overpriced and no communication

Customer review rating 2.0/5

Will Families - 30/07/2021 Confirmed reviews ALL

Stayed 3 nights. Drilling outside the room. Bar closed when we were in there drinking, any 5 star hotel bar should be open 24 hours. Not advised of a 9 dollar tray charge for a 9 dollar plate of fries, wouldnt have ordered of i knew. Accor club discount not applied to fried either..club room is a joke, size of about 2 yards and the food was average. Guy at the bar was friendly and good at his job. Wouldnt return.

Bonjour Mr. S., We are sorry to hear that your experience did not meet your expectations on this occasion. I do understand your frustration about the construction, however this was unfortunately out of our control, as it was outside the hotel. Please feel free in future to contact reception, and we will absolutely do our best to organise a more comfortable room for your stay. We are pleased to learn that you enjoyed your drinks and service in 1789 and are sorry for the early closure. During the pandemic we have had to be flexible with our hours, though it should not have disrupted your experience. I will certainly pass this feedback onto our food and beverage team for improvement. The Accor Plus discount unfortunately does not apply to in-room dining services. I am sorry to hear overall that your experience did not reflect what we do best, and would love for you to reach out directly if you feel that we could turn your experience with Sofitel Queenstown Hotel & Spa around in the future. Kind regards, Samuel Allum Guest Relations Executive

Absolutely Amazing!!!!

Customer review rating 5.0/5

R C. Couples - 29/07/2021 Confirmed reviews ALL

The Sofitel Queenstown Hotel & Spa was a an absolute delight to stay at during our Queenstown holiday. The hotel staff (every one of them that we encountered) were a sheer delight to be around. Lisa, the Guest Relations Executive (who is now on Maternity leave) delivered 100% first class customer service. As did Sam on reception. Matt the Operations Manager has this place ticking over with perfection. Honorable mentions go out to Pankaj, Ralph and Mikayla from the 1789 Restaurant and Left Bank Bistro - The Sofitel in house dining venues. The ambience in this hotel is warm and inviting, it has a chic and boutique feel about it. With all the staff well groomed and professional. It felt like you were a first class guest on the Titanic and it didn't sink! Nothing was too much trouble. Even hotel guests found it easy to bond with each other and start friendships and I believe this was down to how comfortable the team at Sofitel Queenstown make everyone feel. The decor and finishings were beautiful, the food was fantastic, the location was ideal, every surface and corner was spotless. It was the perfect place to stay during our 5 night break. If you are considering places to stay in Queenstown then the Sofitel Queenstown needs to be top of your list. We cannot wait to go back......

Bonjour Russell and Thairone, Thank you so much for your kind and wonderful words. That is truly such lovely feedback and the staff will be positively chuffed when I pass this on! It really was an absolute pleasure to have you staying with us, especially for such a special anniversary, and I am so glad that everything went to plan for you both. Guests such as yourselves really remind us all of why we're doing this and why we love hospitality so much. I am so glad that you enjoyed so many aspects of the hotel and we really do look forward to welcoming you back. I would also like to thank you for mentioning so many staff by name and remembering finer details. It really is touching and I will pass that on to all. I would love to personally assist you with any future stays, so please feel free to reach out at anytime. Sincerely, Samuel Allum Guest Relations Executive

Good location

Customer review rating 3.5/5

Beatriz S. Families - 27/07/2021 Confirmed reviews ALL

Great location and staff very helpful and kind. The rooms are very tired and not good looking for the amount of money. The restaurant not very nice taken care and a bit smelly.

Bonjour Ms. Beatriz, Thank you for your feedback! I am so glad that you enjoyed the location of the hotel and our dedicated staff. I will certainly pass on your comments regarding the restaurant, though this is the first time that we have had any feedback of this nature, as we take great pride in both Leftbank and 1789. I am very sorry that this was your experience, and will endeavor to showcase the best of our offerings on your next visit. We are currently looking at ways in which we can update the textiles in the room, and hope to welcome you back to Sofitel Queenstown Hotel and Spa when completed! Kind regards, Samuel Allum Guest Relations Executive

Great service

Customer review rating 4.5/5

Hara Families - 26/07/2021 Confirmed reviews ALL

Great service is well known for Sofitel. You can always expect another level service at Sofitel. They welcome you as family member, they look after you with sincerity. Even the building and facilities are not up to date, the service they provide made all of us not to care much about the downsides. Thank you for made my son’s first holiday memorable. Definitely will visit again.

Bonjour Ms. J., Thankyou for your lovely feedback! We are so pleased to hear that your son enjoyed his first holiday, that is so exciting! Thank you for giving us a chance to be a part of it. It is wonderful to know that your experiences with the Sofitel brand have been consistent and genuine, and we really cannot wait to welcome you back to Sofitel Queenstown Hotel and Spa. Kind regards, Samuel Allum Guest Relations Executive

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