Sofitel Queenstown Hotel and Spa

Sofitel Queenstown Hotel and Spa 5 stars

Customer review rating (ALL Rating) 4.6/5 787 reviews

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Hotel extras

  • ALLSAFE, Bureau Veritas certification

  • Central location in town

  • Award-winning day Spa

  • 3 stylish meeting spaces

  • Luxury done the French Way

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Sofitel Queenstown Hotel and Spa

8 Duke Street, PO Box 1797
9300 QUEENSTOWN
New Zealand

GPS:-45.031318, 168.658901

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms
Near the property
  • Car park

Our accommodation(s)

Elegantly and luxuriously designed, all rooms feature a Sofitel MyBed, double spa bath, separate rain shower, surround sound entertainment system, espresso machine, under floor heating, WiFi access and special French bathroom amenities.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  787 reviews

TripAdvisor Rating  4.5/5  1,918 reviews

No bar and dinner restaurant

Customer review rating 2.5/5

Gary W. S. Couples - Confirmed reviews ALL

Good location, but bar was closed and main restaurant closed ?

Lovely Weekend

Customer review rating 4.5/5

Bruce Couples - Confirmed reviews ALL

We really enjoyed our weekend, lovely clean hotel, well located with views that made us feel like we were in the Alps, beds were tired but had a great roll together effect, had fun working out shower controls for dual heads, enjoyed socialising with other guests in the executive lounge area and in the restaurant, food was delicious, spa was pure luxury, staff were friendly, helpful and welcoming

Bonjour Bruce & Michelle, Thank you for taking the time to write a review, we very much appreciate your comments regarding your stay at the Sofitel Queenstown - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have marked the room you were in as needs maintenance so we are able to follow up on the issue with the mattress. I have asked our maintenance team to swap the mattresses out. Thanks for advising us so we are able to improve our offering. I am personally apologetic that our food and beverage offerings are not more extensive. With waiting for staff to arrive from overseas and with obtaining Visas, we are almost at our staffing levels to really showcase the business at it's full potential. Thank you again for sharing your experience, and we hope your next visit will be as 'magnifique' as the previous one. Merci, Philip Riley Operations Manager

Stayed before and love the central location.

Customer review rating 4.5/5

Mark F. Couples - Confirmed reviews ALL

Our stay was spoilt due to our luggage not arriving for 52 hours. This was in no fault of the Hotel and the staff went above and beyond to help (in particular Pradya (sp) who made a concerted effort to find out where our bags were and track them for us! She did a mighty effort on our behalf!

Bonjour Mr F., Thank you for taking the time to write a review, we very much appreciate your comments regarding your stay at the Sofitel Queenstown - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team and especially Pradnya our Front Office Manager. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our sincere apologies for not having the bar open for your stay, we are currently waiting on staff to obtain their visas from immigration to join the business so we are able to offer our full offering. Hopefully this will be fixed within the next month or less. Thank you again for sharing your experience, and we hope your next visit will be as 'magnifique' as the previous one. Merci , Philip Riley Operations Manager

Nicely located, decently renovated, terrible service

Customer review rating 1.5/5

Jason Couples - Confirmed reviews ALL

The entire service seemed difficult from the minute we arrived and everything was too hard for the staff. As an accor platinum member I stay in a lot of Sofitel Hotels and this just isn’t up to par. The check in seemed rushed and we were given very limited information. The club lounge food was terrible and advertised as access all hours which was true for water only. We ordered off the pillow menu and the wrong pillows arrived. We were told he would be right back with the correct ones and four hours later I had to request again the pillows. We stayed in the prestige suite and the room was made up late most days after we had returned from the day or activities so we refused on one day as it was too late and we were exhausted. The buffet breakfast was limited and didn’t seem fresh. The box office movies are a joke. In this day and age to not have pay per view movies or at the least utilise smart TVs to allow guest to stream their Netflix etc is inexcusable in a five star hotel. There was some movies we wanted to watch that required a pin. When we rang down to ask for it we were told that isn’t for guests as it would breach security protocols and we couldn’t receive it. I asked if the manager could at least come up and enter it themselves so we could watch the only decent movie available and we were told no. So why have this option on the TV? Each time wer would ring down to reception the phone would ring out and took multiple calls. for people to answer. Disappointed the restaurant had limited hours and extremely upset that we didn’t stay at the St Moritz where we previously stayed. The Sofitel was being built/renovated when we were there last time and I love the hotel and Sofitel on Wentworth and now Darling Harbour in Sydney are my favourite hotels so perhaps your staff need to visit them to see how it’s really done. For the $1000 per night price tag I wouldn’t have paid a fourth of that and still been happy. The hotel doesn’t look that new and is already in need of repair in places as it looks dated/tired and paint chips everywhere. The only good thing was the location and right in the heart of the action.

Not a luxury offering anymore

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

For the rates paid, the services we would usually expect as per the nightly rates were not available. Particularly in restaurants. Appreciate that there are staffing issues however the rates should reflect this.

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Other web-users rate our hotel

  • 435 reviews 8.3/10 Location
  • 577 reviews 7.8/10 Room
  • 694 reviews 8.3/10 Service
  • 229 reviews 7.4/10 Breakfast
  • 108 reviews 6.9/10 Cleanliness
  • 107 reviews 5.1/10 Value
  • 70 reviews 3.7/10 Bar

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