Sofitel Luxembourg Le Grand Ducal 5 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.8/5 รีวิว 1,280 รายการ

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GPS 35 rue du Laboratoire, L 1911 LUXEMBOURG, POSTALE 40 boulevard d Avranches, 1160 LUXEMBOURG, Luxembourg

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ความพิเศษของโรงแรม

  • Exceptional view of the old town of Luxembourg

  • Top floor world cuisine Restaurant and innovative cocktail Bar

  • Prime location in the city center

  • Indoor parking possibilities

  • Tailor offer for your meetings and events

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Sofitel Luxembourg Le Grand Ducal

GPS 35 rue du Laboratoire, L 1911 LUXEMBOURG, POSTALE 40 boulevard d Avranches
1160 LUXEMBOURG
Luxembourg

พิกัด:49.606109, 6.137766

โทรศัพท์
แฟกซ์ +352 26 48 02 23

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บริการโรงแรม

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ในสถานที่
  • ที่จอดรถ
  • รถรับส่ง
  • ร้านอาหาร
  • รถเข็นเข้าถึงได้
  • ฟิตเนสเซ็นเตอร์
  • Wi-Fi
  • เครื่องปรับอากาศ
  • อาหารเช้า
  • บาร์
  • ห้องประชุม
  • พื้นที่ปลอดบุหรี่ 100%
  • บริการในห้อง

MU LUXEMBOURG

Located on the top floor of Sofitel Luxembourg Le Grand Ducal, Mu Luxembourg restaurant will seduce you with its unique view over Luxembourg and with its concept associating assorted small plates, exceptional beef and exclusive chocolate creations.

รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.8/5  รีวิว 1,280 รายการ

เรทติ้งบน TripAdvisor  4.5/5  รีวิว 2,089 รายการ

Certificate of excellence ปี 2024

Good, though odd accommodation and variable quality staff

คะแนนจาก Tripadvisor 4.0/5

David G Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

We had made an online request for possible paid room upgrade. The front desk person was pleased to inform us we could choose between our original room and an upgraded one that he repeatedly told us was “free”. The final bill included a charge for upgrading for each of two nights. In a similar way, no staff at breakfast thought to tell us that the charge for breakfast was less if on only had a “continental” buffet. The bedroom A/C worked well and the bed and bedding were comfortable. However, we did not like the shower being partly visible from within the main room; and the carpeting was a horrible, headache inducing houndstooth pattern. Those aspects and no USB points suggested a place where style trumped substance ply the style was out of date. But the two Concierge staff who helped us were superb

Dear David, Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your observations as they help us to continuously improve our services. I apologize for the confusion regarding the room upgrade charge. Please know that you actually have not been charged and the security deposit that we always take at check-in is reimboursed to all of our clients. It's indeed sad to hear that the breakfast staff did not inform you about the pricing options for the continental buffet. We will address this with our team to ensure better communication moving forward. I’m glad to hear that you found the bedroom air conditioning satisfactory and that the bed and bedding provided comfort during your stay. However, I regret to learn that the shower design and carpeting did not meet your expectations. We always strive to balance style with functionality, and your feedback will certainly be taken into account as we look to enhance our guest experience. On a positive note, I'm thrilled to hear that our Concierge team was able to assist you effectively as they truly aim to provide the best service possible. Thank you once again for your valuable insights, and we hope to have the chance to welcome you back in the future, providing you with a more seamless experience.

Good base to explore Luxembourg

คะแนนจาก Tripadvisor 4.0/5

EDxp รีวิวที่ได้รับการรับรองจาก TripAdvisor

We enjoyed our stay at the Sofitel in Luxembourg. Our room was very big and really well laid out with lots of counter space in the bathroom and a huge comfy bed. The reception area looks slightly dated and we didn’t have chance to try any of the bars or restaurants. The paid parking underneath the hotel worked well and the location worked brilliantly for us. A short walk into the centre of the city but also as the hotel is slightly outside of the main city area, it was very easy for us to leave in the car to explore other parts of Luxembourg.

Dear EDxp, We greatly appreciate you taking the time to share your experience at Sofitel Luxembourg with us. Your feedback is instrumental in helping us improve and providing the best possible service to our valued guests. It warms our hearts to read that you found your room spacious and well-designed, offering a comfortable retreat during your stay. We endeavor to create an environment where our guests can relax and unwind, and we are delighted that we succeeded in this aspect. Your mention of the reception area being slightly dated has been duly noted, as we continuously strive to enhance every aspect of our hotel to ensure a memorable experience for all our guests. We regret that you did not have the opportunity to experience our bars and restaurants; we hope to welcome you back so you can indulge in our culinary offerings. We are pleased to hear that the paid parking facilities were convenient for you and that the hotel's location served as an excellent starting point for your explorations of Luxembourg. Being situated just a short walk from the city center while also providing easy access to other parts of the country is one of the features we take pride in. Thank you once again for sharing your thoughts with us. We sincerely hope to have the pleasure of welcoming you back to Sofitel Luxembourg and providing you with another memorable stay that exceeds your expectations. Warm regards, Fernando López Lens General Manager

Super Stay

คะแนนจาก Tripadvisor 5.0/5

Nomad320591 Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

The morning views into the valley with the old town and all the hillsides was a great start to the day!

Dear Nomad320591, We would like to truly thank you for taking a moment out of your precious time to answer our survey. We could not be happier to read such amazing comment. It was an absolute pleasure welcoming you to Sofitel Luxembourg Le Grand Ducal, and we hope that we will do so once again very soon. Sincerely, Fernando López Lens General Manager

Disappointing Stay

คะแนนจาก Tripadvisor 3.0/5

Climber552549 Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

We travel frequently and often stay at Sofitel hotels which we normally adore. However, this stay was disappointing, and we won’t return. To start with the positives, the breakfast area is lovely and the buffet is very nice, the shower pressure is great, and the bed was super comfortable. Here are the challenges we faced: The room we booked was not what we received. We booked a room with exceptional views, and we received a room with a view of parked cars, a road, and trees. Please see the attached pictures of what we booked and what we got. The toilet in our room leaked the entire time we were there meaning the floor was wet for our entire stay. Overall the service wasn’t what one expects at a hotel of this caliber: We waited 10 minutes to check in even though a woman was free at the preferred status desk. She refused to help us although we do have status. The service in the bar was so bad we had to repeatedly stand and wave to get any service. We were served stale pretzels too. At check out, we were promised a follow-up as the representative there didn’t have the authority to resolve any challenges. We haven’t received any follow-up from the hotel unfortunately. And this is a minor point but goes along with the overall stay. Because of our status we often receive welcome gifts so we have experience with what is normally provided. The awkward looking, messy plate of stuff we received was so not something that would make one feel welcomed to a hotel. I would’ve preferred nothing honestly.

Dear Climber552549, Thank you for taking the time to tell us about your experience at the Sofitel Luxembourg Le Grand Ducal. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernando López Lens General Manager

Great hotel and service

คะแนนจาก Tripadvisor 5.0/5

keentravellert รีวิวที่ได้รับการรับรองจาก TripAdvisor

We were welcomed with a smile as well as an upgrade. Lovely hotel room and the dogs loved it too. Stayed in a Classic King Room with a view of the old town. Room was spacious with a big tv, shower cubicle (next to the bed area so no privacy) and some free drinks from the fridge. The bedding didn't look well made up as it was bunched up in the middle. Turns out that there was an outward slant of the bed. The concierge was very helpful in getting us a last minute dinner booking and his recommendation was very good. Breakfast was good (choice at breakfast of waffles, toast and egg made to order). Our only issue was that it wasn't easy to get someone to take our coffee order, when certain food ran out it took a while to replace it and it wasn't clear whether we could book food from the menu as part of our inclusive breakfast. 5 minutes walk to the old town and near the train station as well. Overall, service at the hotel was amazing.

Dear Keentravellert, We would like to truly thank you for taking a moment out of your precious time to answer our survey. We are pleased to know that the location, the bar and our staff have met your expectations. However, we are truly sorry to hear about the coffee missunderstanding. Rest assured that this will be addressed internally. It was an absolute pleasure welcoming you in our hotel and we are looking forward to see you again in the near future. Sincerely, Fernando López Lens General Manager

ในฐานะที่เป็นพันธมิตรกับ TripAdvisor

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