머큐어 리조트 사누르 4성

고객 평점 (ALL 평가) 4.4/5 555 리뷰

머큐어 리조트 사누르 - Image 1
머큐어 리조트 사누르 - Image 2
머큐어 리조트 사누르 - Image 3
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호텔설명

호텔 추가 정보

  • 189 unique guest rooms inside authentic Balinese cottages

  • Grand Ballroom around 270 m2 with maximum capacity 285

숙박

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호텔 위치

머큐어 리조트 사누르

Jalan Mertasari, Sanur,, Bali, Indonesia
80228 덴파사르
인도네시아

GPS:-8.710925, 115.25405

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물이 금지되어있다
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 룸 서비스

PANDAWA RESTAURANT

Pandawa Restaurant with ocean views is open for breakfast, lunch and dinner. European and Asian cuisine. 24-hour room service.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.4/5  555 리뷰

TripAdvisor 평가  3.9/5  3,220 리뷰

2024으뜸 시설

Sam the guest experience manager is exceptional

트립어드바이저 평점 5.0/5

mazzash TripAdvisor 인증 리뷰

Dear mazzash, Thank you so much for your wonderful 5-star review and your incredibly kind words! It was my pleasure to assist you after your accident and ensure you had the necessary wheelchair arrangements upon arrival. I'm truly glad we could sort that out quickly for you. I am also very touched to hear that arranging for the doctor and nurse to come to your room was helpful and made your stay a great experience despite your ankle injury. Your well-being was our priority, and I'm so pleased we could make your time with us comfortable. It means a lot to hear that you found all our other staff lovely and smiley as well. Thank you for recommending Mercure Bali Sanur Resort for families! We hope you have a swift recovery and look forward to welcoming you and your family back again in the future for a healthier and equally enjoyable stay. Sincerely, Samuel Theodorus Guest Experience Manager

Pleasant stay.

트립어드바이저 평점 5.0/5

liesenluc TripAdvisor 인증 리뷰

Dear liesenluc, Thank you for your wonderful 5-star review and for choosing to stay with us for two weeks at Mercure Sanur. We are so pleased to hear you had a "Pleasant stay" and found our hotel very friendly and clean, with a very quiet location at the end of Sanur along a wide beach. It's fantastic to know you appreciated our big complex with the beautiful garden and nice bungalows in Balinese style, and that the room, despite its style, had all the comfort you needed. We are also delighted you enjoyed our tasty buffet breakfast with its variety of choices, the nice restaurant, and the beautiful Balinese seafood buffet with traditional dances and fire dance. We are glad you found our big umbrellas useful during the rainy season, and that you appreciated the free beach towels, beach loungers, pleasant bar, and the many tasty restaurants and supermarket within walking distance. Thank you for also noting the nice promenade along the coast and the proximity of taxis. We are thrilled that you found our price/quality to be very good. It was a pleasure having you with us for such an extended stay, and we hope to welcome you back to Mercure Bali Sanur Resort again in the future. Sincerely, Samuel Theodorus Guest Experience Manager

Excellent place

트립어드바이저 평점 5.0/5

Devie A TripAdvisor 인증 리뷰

Dear 378deviea, Thank you so much for your wonderful review! We are thrilled to hear that you had a lovely stay with us. It’s great to know that you found your room comfortable and clean, and that you received excellent service from our team. We truly appreciate your kind words about our reception team and are glad that our central location made your stay even more enjoyable. We would be absolutely delighted to welcome you back to Mercure Bali Sanur Resort on your next visit, and we’re grateful for your confidence in choosing us again. Warm regards, Samuel Theodorus Guest Experience Manager

Bali trip March 2025

트립어드바이저 평점 3.0/5

Ethan F TripAdvisor 인증 리뷰

Dear L6446WFethanf, Thank you for taking the time to share your feedback. We're glad to hear that you found your room and bedding comfortable, and we’re happy that the location and setting of the hotel contributed positively to your stay. We also appreciate you bringing the issues with the WiFi, TV, and staff’s understanding of the situation to our attention. We sincerely apologize for the inconvenience you experienced, particularly with the disturbance in the early hours. This is certainly not the level of service we aim to provide, and we will review our processes to prevent similar situations in the future. We regret that your dining experience did not meet expectations. Your comments about the restaurant and the buffet are valuable, and we’ll work with our team to ensure that the quality and hygiene are improved going forward. While we are pleased to hear that you felt the overall value for money was good, we appreciate your suggestions and will continue to strive to offer a more enjoyable experience for all our guests. We hope to welcome you back in the future and provide you with a more seamless experience. Warm regards, Samuel Theodorus Guest Experience Manager

amazing stay

트립어드바이저 평점 5.0/5

606intanc TripAdvisor 인증 리뷰

Dear 606intanc, Thank you so much for your kind words! We are thrilled to hear that you had an amazing stay and enjoyed the service, friendly staff, and beautiful views. We're especially happy that Yasa made such a positive impact on your experience—he will be delighted to hear your praise! It's wonderful to know that you appreciated the atmosphere, and we can't wait to welcome you back for another memorable visit. Thank you again for sharing your experience, and we look forward to hosting you in the future! Warm regards, Samuel Theodorus Guest Experience Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 777 리뷰 9.5/10 위치
  • 1,327 리뷰 7.3/10 객실
  • 1,523 리뷰 9.3/10 서비스
  • 16 리뷰 8.3/10 인터넷 가격
  • 714 리뷰 7.8/10 청결도
  • 710 리뷰 7.9/10 레스토랑
  • 627 리뷰 9.3/10 해변
  • 517 리뷰 7.7/10 조식

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