Mercure Resort Sanur 4 étoiles

Note Avis clients (Note ALL) 4.4/5 295 avis

Mercure Resort Sanur - Image 1
Mercure Resort Sanur - Image 2
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Description

Les plus de l'hôtel

  • Deux piscines intérieures et un court de tennis

  • Grande salle de bal de 270 m² pouvant accueillir jusqu'à 285 personnes

Nos hébergements

Profitez de nos offres Vol + Hôtel

Découvrir

Localisation de l'hôtel

Mercure Resort Sanur

Jl. Mertasari,, Sanur,, Bali, Indonesia
80228 Denpasar
Indonésie

GPS:-8.710925, 115.25405

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Piscine
  • Parking
  • Animaux non admis
  • Navette
  • Restaurant
  • Accessible en fauteuil roulant
  • Wifi
  • Air conditionné
  • Petit-déjeuner
  • Bar
  • Salles de réunion
  • Service en chambre

PANDAWA RESTAURANT

Le Pandawa restaurant avec vue sur l'océan est ouvert pour le petit déjeuner, le déjeuner et le dîner. Cuisines européenne et asiatique, room service 24 h/24.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.4/5  295 avis

Note TripAdvisor  4.0/5  3 128 avis

Certificat d'excellence 2024

Hôtel bien situé mais qui vieillit

Note Avis clients 3.5/5

S. Entre amis - Avis confirmés ALL

Le Mercure Sanur est bien situé sur la plage de Sanur, proche de restaurants et des commerces. Le jardin est très beau, dépaysant. Le service est souriant et aimable comme très souvent à Bali. Par contre l’hôtel vieillit. Trois points négatifs à signaler : deux jours de suite nous avons eu du beurre rance au petit déjeuner. Malgré le signalement, rien n’a été fait. On a réclamé deux fois le service de chambre, rien n’étant nettoyé jusque dans l’après midi. Les matelas de piscine sont sales et devraient être changés

Dear Mrs. Gilles S., Warmest greetings from Mercure Bali Sanur Resort. Thank you for taking the time to provide your detailed feedback. We are pleased to hear that you enjoyed our convenient location, beautiful gardens, and friendly service. However, we sincerely apologize for the aspects of your stay that did not meet your expectations. We are very sorry to hear about the issues you experienced with the rancid butter at breakfast and the delayed room service. This is certainly not the standard we strive for, and we will address these concerns with our team immediately to ensure they do not happen again. Additionally, we appreciate your feedback about the condition of the pool mattresses and will look into replacing them to enhance our guests' comfort. Your comments are invaluable to us as we continually work to improve our services and facilities. We hope to have the opportunity to provide you with a better experience on your next visit. With Kindest Regards, Dayu Purba Guest Experience Manager

Agréable

Note TripAdvisor 4.0/5

Blanckart N Avis TripAdvisor

le linge de lit, les serviettes à disposition sont mal lavées. La propreté de la douche à l'arrivée moyenne. Par contre piscine très propre. Accès mer extra. Le petit déjeuner impeccable. Personnels très agréable. La plage par contre mériterai un bon coup de nettoyage

Dear Blanckart N, Warmest greetings from Mercure Bali Sanur Resort. Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the condition of the bed linen and towels provided, as well as the average cleanliness of the shower upon your arrival. We take your comments seriously and will work diligently to ensure higher standards in these areas. We're pleased to hear that you found the swimming pool to be very clean and enjoyed the extra sea access. It's also wonderful to know that you found our breakfast impeccable and our staff very pleasant. Your kind words mean a lot to us. Regarding the beach, we acknowledge your feedback and will take steps to ensure it receives the necessary cleaning to enhance the overall experience for our guests. We appreciate your valuable input, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. With Kindest Regards, Dayu Purba Guest Experience Manager

Sur la plage

Note Avis clients 4.0/5

Bourget T. Voyage solo - Avis confirmés ALL

Hôtel bien entretenu, dommage que la plage de l’hôtel ressemblait plus à un cendrier géant autour des transats, un nettoyage s’impose et surtout interdir la cigarette sur ce lieu , faire des endroits fumeurs comme en Thaïlande. Pour le reste endroit toujours sympathique et de magnifiques espaces verts

Dear Mr. Marcel Abdre Bou, Warmest greetings from Mercure Bali Sanur Resort. Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our hotel well-maintained with beautiful green spaces. We apologize for the inconvenience caused by the cleanliness of the hotel beach area. Your concerns regarding the presence of cigarette butts are noted, and we will certainly intensify our efforts to keep the beach area clean and pleasant for all guests. Implementing designated smoking areas, as seen in Thailand, is an excellent suggestion, and we will explore this option further to enhance the overall beach experience. Regarding your comments about the walls needing a refresh, we appreciate your input. We will evaluate the condition of the walls and consider opportunities for improvement. In addition, we understand the importance of a fast internet connection for our guests, and we will look into ways to improve the speed of our connection to enhance your overall experience. Your feedback is invaluable to us as we continuously strive to enhance our guests' experiences. We hope to have the opportunity to provide you with an even better stay during your next visit. With Kindest Regards, Dayu Purba Guest Experience Manager

Yogi le guide parfait

Note TripAdvisor 5.0/5

rinaldi j Avis TripAdvisor

Sanur est un établissement de grande qualité nous avons eu tout le confort nécessaire ! Yogi est un guide exemplaire qui travaille à l’accueil de l’établissement. Il nous a permit d’organiser l’intégralité de notre voyage et nous a accompagné du début jusqu’à la fin de nos vacances. Je recommande vivement cet établissement et ce guide!

Dear Jeanne R, Sunny greetings from Mercure Bali Sanur Resort. Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you enjoyed your stay at our establishment and found all the necessary comforts. Yogi is indeed an invaluable member of our team, and we're delighted that he was able to assist you in organizing your trip and ensuring a memorable vacation from start to finish. Your recommendation means a lot to us, and we look forward to welcoming you back for another wonderful stay in the future. With Kindest Regards, Dayu Purba Guest Experience Manager

Très bon hôtel

Note TripAdvisor 5.0/5

Flyer59334441512 Avis TripAdvisor

Je recommande fortement cet hôtel qui est très bien situé proche des commerces, restaurants et bar.Sa plage est la plus large et la plus belle de Sanur, avec ses 2 piscines pour se relaxer. Le personnel est très accueillant, souriant, soucieux de rendre votre séjour agréable. Un grand merci à Dayu Purba pour son dévouement et sa gentillesse. 6 voyages à Bali et c'est la 5e fois que j'y séjourne, très bon rapport qualité/prix ❤️

Dear Flyer, Warmest greetings from Mercure Bali Sanur Resort. Thank you so much for your loyalty and for sharing your treasured impressions. We're thrilled to hear that you had such a positive experience during your stay at our hotel. It's fantastic to know that our prime location, expansive beach, and relaxing pools added to the enjoyment of your trip. We take great pride in our attentive and friendly staff. Your loyalty, means the world to us. Flyer, we are forever grateful for your kind word and nothing would provide us greater pleasure than welcoming you back someday soon. May your journey filled with kindness, and abundant health. With Kindest Regards, Dayu Purba Guest Experience Manager

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 627 avis 9.4/10 Site
  • 1 087 avis 7.5/10 Chambre
  • 1 289 avis 9.2/10 Service
  • 16 avis 8.6/10 Internet
  • 645 avis 8.1/10 Repas
  • 592 avis 8/10 Propreté
  • 531 avis 9.2/10 Plage
  • 394 avis 7.9/10 Petit déjeuner

Dispensé par Trustyou

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