慕尼黑巴亚普斯特索菲特酒店

This hotel was of the usual high standard expected from Sofitel with the added historical interest of having been a Post Office. It was very spacious with high ceilings. Because of flight changes by B.A. we didn’t experience the restaurant at all but all six of us slept very well. The concierge was particularly helpful.

Good: Service at the restaurant, sauna, pool Bad: Despite having pre-paid, they continued to charge our account. We pointed this out, and were told that it was just a pre-payment that would be refunded at check-out. At check-out it had increased, and they now owe us in excess of 1300 Euros. They then said it would be refunded in 2 days. They then said it was approved and being processed. Well, after multiple phone calls we are still waiting.

We found pair of shoes under the bed, coins from Guatemala under the blanket, the lighting in the bathroom didn’t work, the carpet was so dirty we wouldn’t dare to walk on it bare foot. A complete disaster. We wouldn’t give them not even 2 stars. To brand themselves as five star hotel is really laughable. Some motels in US are 100 times cleaner than Sofitel hotel in Munich.

Made reservation back in March 2022 for December 2022. I recently reviewed my reservation and noted that the reservation was for one room with two guests. I contacted them to inquire if I could add another guest, they responded and said no problem however, the price doubled. I told them that it was too expensive and asked if I could cancel for a full refund without any penalties. Again, they said no problem, so I canceled the reservation, then I received a $139.25 refund. I paid $1,417.86. I challenged this and they refused to give us a full refund!

Sofitel Munich Bayerpost is in every sense a great property. Hotel is located near Munich Central Station, in a restored historic building, which once housed the Bavarian post office. From the outside, the building has retained its historic appearance, while inside everything is ultra-modern and sophisticated. Dark shades and minimalist design prevail. The staff are attentive and professional. I stayed in the superior room – salon de littérature. The whole decoration of the spacious room takes up this theme and there are some interesting books available. More than one hundred channels can be viewed in the smart TV. Due to the coronavirus pandemic, the minibar is still empty, but the water kettle and coffee machine are available. The large bathroom, in natural stone, is integrated into the living area. The bathroom is equipped with a Toto washlet and an excellent walk-in rain shower. Cosmetic products are Diptyque Philosykos. Cleaning is very good. Breakfast is served in the grandiose restaurant Schwarz & Wiez. The quality of the food is excellent, and the staff are very efficient. As the brasserie Délice is closed, its tasteful cuisine is served in the bar. At guests' disposal there is also a gym and a large spa with two types of saunas, a steam bath, and a fabulous spiral pool. Sofitel Munich Bayerpost is a great hotel. I recommend it to anyone who wants to experience the French way of living in the Bavarian capital.