Sofitel Munich Bayerpost 5 星

客户意见评级 (ALL 评级) 4.4/5 3,941 评论

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Bayerstrasse 12, 80335 慕尼黑, 德国

描述

酒店其他优惠

  • 慕尼黑的豪华五星级酒店，靠近主火车站和玛利亚广场

  • 历史底蕴丰厚且充满现代法式风情的房屋

  • 独具匠心的套房，采用创意色彩与现代设计风格。

  • 20 间时尚会议室，配备先进的设施，最多可容纳 800 位宾客

  • 已获得"绿钥匙"认证，专注于当地产品和可持续发展的豪华体验

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酒店位置

Sofitel Munich Bayerpost

Bayerstrasse 12
80335 慕尼黑
德国

GPS:48.139495, 11.55678

电话
传真 +49 89 599481000

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.4/5  3,941 评论

TripAdvisor 评级  4.3/5  5,185 评论

A thoroughly enjoyable hotel.

Tripadvisor 评级 5.0/5

Craig0 经 TripAdvisor 认证的评论

Stayed here for 4 nights in January 2026 with my wife and 2 teenage daughters. We absolutely loved this hotel. If you are arriving by train, it's all of a 2 minute walk to the hotel, and you are immediately in a haven! Great location, only a short walk to Marianplatz, but you could catch the train if you really wanted to. Excellent rooms and decor, ours were connecting which was really handy. Rooms were made up very nicely. Heated toilet seats were very popular with one of our daughters!! Breakfast was excellent, a huge selection, plus very attentive staff to provide coffee/tea/juice etc. All of the people that work there are really friendly and helpful. We didn't use the spa, but plenty of patrons did, if you stay here you'll see a lot of people walking around in dressing gowns and slippers!! You might think that staying next door to the train station would be really noisy, it is the exact opposite, I don't think we ever hear a train come or go during our stay, and we are talking about Munich's equivalent of Central a Station here. I would very much enjoy staying here again.

Dear Craig0, Thank you for taking the time to share your positive experience during your recent stay at Sofitel Munich Bayerpost. We are delighted to hear that you and your family thoroughly enjoyed your visit and found our hotel to be a haven of comfort and convenience. It is gratifying to know that our prime location near the train station and within walking distance to Marienplatz added to your overall experience. Our team takes great pride in providing attentive service, and I am pleased to hear that our breakfast offerings and the friendliness of our staff met your expectations. We strive to create a welcoming atmosphere for all our guests, and it is wonderful to know that your daughters appreciated the unique features of your room, such as the heated toilet seats. While it is unfortunate that you did not have the opportunity to experience our spa facilities, we are glad to hear that they were enjoyed by other guests during your stay. We believe that our amenities, combined with the tranquil environment, contribute to a relaxing experience, even in such a central location. Your observation regarding the sound insulation is appreciated, as we aim to provide a peaceful retreat for our guests despite our proximity to the bustling city. We would be honored to welcome you and your family back for another stay in the future. Thank you once again for your kind words, and we look forward to hosting you again at Sofitel Munich Bayerpost. Best Regards, Emiel van Dijk General Manager

very disappointing, definitely not 5 star service

Tripadvisor 评级 1.0/5

rhU2683LP 经 TripAdvisor 认证的评论

I checked in on 1 January, staying 4 nights, was allocated room 638, I am an Accor Diamond level member (highest in their ALL loyalty programme) and usually receive an in-room welcome gift (can be wine, fruit, chocolate or souvenir etc.) whether staying in a Sofitel, M Gallery hotel or even a Novotel. On this occasion I received no such welcome gift. When I asked about this at reception on my final afternoon they said I should have indeed received it, they made a phone call but 2 hours later I had still not received it. As an ALL member (Diamond or other levels) you also receive a welcome drink voucher to use in the hotel bar. Again on my final afternoon I went to the hotel bar to use this. I entered the bar/validated the welcome drink voucher in Accor ALL app at 15.52, they eventually took my order 10 minutes later (no big problem yet), presented me with a bill of €19 for the drink 5 minutes after that but after a further 30-35 minutes the drink had still not arrived. I therefore asked to speak to a manager, complained (didn't know how much more of my time they wanted to waste), and never even received the drink. So much for a "welcome drink voucher"..... Breakfast in this hotel was also an experience. I went down on Saturday morning at around 09.30, had to queue (no big problem yet), was let into the breakfast room but had to walk around the entire room to find that all tables were fully occupied. There was an entirely empty darkened section of the breakfast room cordoned/curtained off but they weren't letting any guests sit there. I had to leave the breakfast room and go back to the entry desk saying there were no free tables so they then opened up the empty section of the room (facilitating the lives of their staff obviously seems much more important to them than facilitating paying guests). To get an orange juice at breakfast you have to attract the attention of one of the servers, my experience was that this can take quite a while. Guests sitting beside me ordered a basic tomato juice and seemed surprised to be presented with a bill for this, tomato juice is hardly a luxury item, or at least they did not seem to have been informed when ordering that they would be asked to pay extra for this. House-keeping service was quite deficient also. The turndown service appeared randomly some evenings and not others. They only offered a bottle of water so no problem to skip it anyway. My room was generally never cleaned or serviced until 15.00/15.30 on any day even though there seemed to be a cleaning trolley in the corridor outside my room almost all the time. On the second day they filled the shower gel container in my bathroom but then the next morning I discovered that they had fixed/locked the dispenser and I could get no shower gel out of it, had to go down to breakfast without having a shower and couldn't get the problem fixed until they eventually came to clean/service my room around 15.00/15.30. It seems clear that the hotel management and staff priority is to facilitate their own lives/working days rather than paying guests. It's the first time I come across a revolving door at the hotel entrance which does not revolve, guests have to push it themselves, whether dragging their luggage behind them or not. The hotel is located in a square which is currently very dirty and unsightly due to large construction works taking place at the dilapidated main railway station beside the hotel. It seems that these construction works will last for some years. There is a Le Meridien hotel located directly across the street from the hotel, I may stay there next time, hopefully the staff and hotel management there pay a little bit more attention to basic, legitimate and expected customer service levels.

Bonjour rhU2683LP, Thank you for taking the time to share such detailed feedback following your recent stay with us. I sincerely regret to read that your experience did not reflect the level of service you are accustomed to, nor the standards we aim to deliver—particularly for our valued ALL Diamond members. Please accept my apologies for the absence of the in-room welcome amenity and for the lack of follow-through once this was raised with our reception team. This should have been delivered promptly and without the need for repeated requests. I also regret your experience at the bar, where the welcome drink voucher was not honored in a timely and professional manner. This is clearly unacceptable and not representative of the service we expect our teams to provide. Your comments regarding breakfast operations, table availability, service flow, and communication around chargeable items are equally concerning. While operational constraints can arise, they should never be felt by our guests, and your feedback highlights clear opportunities for improvement in both organization and service attentiveness. I am also sorry for the inconsistencies in housekeeping service, including the irregular turndown, late room servicing, and the issue with the shower gel dispenser. These are basic service elements, and it is disappointing that they were not handled properly during your stay. Regarding the surrounding construction works, while these are beyond the hotel’s direct control, I regret the negative impression this created and understand how it may affect the overall guest experience. Your feedback has been shared with the hotel’s leadership team and will be used to address the shortcomings you have highlighted, particularly in relation to service culture, communication, and guest recognition. We value your loyalty to Accor and I sincerely regret that we did not meet the expectations that come with your status and experience. Thank you again for your honest feedback. Best Regards, Emiel van Dijk General Manager

Difficult to describe just how poor this Sofitel is

Tripadvisor 评级 2.0/5

Travellerwithoutname 经 TripAdvisor 认证的评论

I really expected much more from a Sofitel brand hotel charging over 400 euros a night. It is difficult to describe what a mediocre hotel this is. It looks and feels like a repurposed office. Extremely dark, run down furniture, no nice place to sit in the lobby or the bar. Our room was supposed to be a luxury room with 1920s charm and a king bed. We actually got a full sized bed with sheets that barely covered the saggy mattress. There was a weird yellow chair in the room taking up remaining floor space and the courtyard view is disgusting. The overpriced Breakfast is served in a sort of basement room - cafeteria style environment. The hotel does not have enough car parking and it was total chaos when we arrived to try to get our stuff unloaded and get the hotel to take care of the car. The location is also not great. Lots of construction around and the area is the typical mix of rail station chaos, crappy stores and weirdos.

Dear Travellerwithoutname, Thank you for taking the time to share your feedback. We are very sorry to hear that your stay did not meet your expectations and that you experienced multiple disappointments regarding your room, our facilities, and the surrounding area. Please accept our sincere apologies. We take your comments very seriously, as they help us identify areas where improvements are needed. We will review the issues you raised regarding room quality, bedding, breakfast setup, parking, and overall guest experience with our team to ensure that we can provide the level of service expected at a Sofitel hotel. While we regret that we were not able to deliver the experience you expected during this visit, we hope to have the opportunity in the future to welcome you back and provide a stay that truly reflects our brand standards. Emiel van Dijk General Manager

Super elegant Sofitel fortress in the middle of Munich

Tripadvisor 评级 5.0/5

Pauli P 经 TripAdvisor 认证的评论

Absolutely fantastic hotel! Even best Sofitel we've ever been. French courtesy combined to old German building - worked really really nicely. Lobbybar very "one of a kind" and superfriendly staff in every role. Only 100-200meters to railwaystation. Splendid weekend with a kid!

Dear Pauli P, Thank you very much for your fantastic review! We are thrilled to hear that you consider us the best Sofitel you’ve visited and that you enjoyed the unique combination of French courtesy and our historic German building. It is wonderful to know that our lobby bar, friendly team, and convenient location contributed to a splendid weekend with your child. Your kind words are a great encouragement for our entire team. We very much look forward to welcoming you and your family back soon for another memorable stay. Warm regards, Emiel van Dijk General Manager Sofitel Munich Bayerpost

Christmas in Munich

Tripadvisor 评级 4.0/5

RicoEmReese 经 TripAdvisor 认证的评论

Perfect location if you're travelling by train! It's literally just beside the station, which is one of the reasons I chose this, as we have luggage to drag on a wintertime! 😁 There is a ramp on the station so carrying it on stairs is avoided. It's also walking distance to Marienplatz where the Festive Christmas Markets were as well as the shopping area. There are trams close by as well, but we didn't bother using it as walking on winter is better. I've been a member of All Accor for a long time and whenever feasible, we only use hotels in this group. Room is ok, a bit tight because we had an additional bed for my daughter though. Bathroom does not have a bathtub which is a disappointment. The hotel atmosphere is luxurious, and hotel itself is huge. I was so excited when we entered as we were greeted by a nicely festive decorated lobby. The check-in though took us ages! We were told to return at 3 PM as the room is not ready, when we did, we were told to wait again for another half an hour! I notice they prioritize the pilots - air crew even if they weren't in queue. Not sure why! The breakfast is ok, if I compare it to the rest of the Sofitels we stayed in - this one is a bit basic, although you can order something not available in the spread. This however is not known to the guests, you'll only see other tables having it so you ask! 😁 Because I'm an All Accor loyalty member, I receive a welcome drink but as compared to our stay at Hilton and Kempinski, we had a nice welcome drink and snack that greeted us at our room. I heard the spa is good but a bit crowded. Value wise, it's comparative to other group of hotels plus I used some of my points to get a discount. All in all it's a well maintained and clean hotel, so can be a good option when in Munich.

Dear Em Poblete, Thank you very much for taking the time to share your detailed feedback. We are delighted to hear that you appreciated our convenient location, festive lobby atmosphere, and luxurious hotel environment. It is also wonderful to know that our hotel served as a comfortable base for your visit to Munich and the Christmas markets. We sincerely apologize for the delays during check-in and any confusion regarding room readiness. Your feedback regarding the breakfast and welcome amenities is appreciated and will be shared with our team to help us improve our service for loyalty members and all guests. We also appreciate your comments about the room size and bathroom, and we will take these into consideration to enhance the guest experience. Thank you again for your observations and kind words about the overall cleanliness and maintenance of the hotel. We hope to welcome you back on your next visit to Munich and provide an even more seamless and memorable stay. Emiel van Dijk General Manager Sofitel Munich Bayerpost

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其他网络用户评价我们的酒店

  • 1,609 评论 9.1/10 位置
  • 2,245 评论 7/10 房间
  • 2,712 评论 8.2/10 服务
  • 13 评论 7.7/10 上网
  • 1,005 评论 8/10 早餐
  • 634 评论 6.3/10 清洁度
  • 414 评论 4.8/10 性价比

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