慕尼黑巴亚普斯特索菲特酒店 5 星

客户意见评级 (ALL 评级) 4.4/5 3,643 评论

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Bayerstrasse 12, 80335 慕尼黑, 德国

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  • 绿钥匙认证

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酒店位置

慕尼黑巴亚普斯特索菲特酒店

Bayerstrasse 12
80335 慕尼黑
德国

GPS:48.139495, 11.55678

电话
传真 +49 89 599481000

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  3,643 评论

TripAdvisor 评级  4.5/5  5,081 评论

卓越奖 2024

Great place for advent time in Munich

Tripadvisor 评级 5.0/5

yamaco Couples - 经 TripAdvisor 认证的评论

It was our 10th visit of Sofitel Munich Bayerpost so we knew what we could expect - and we were not disappointed:-) We appreciate spacious and clean room with a bedroom on the upper floor, tasty and rich breakfests, safe parking of our car, affable and ready-to-help staff and good beer in Isar bar. Looking forward to our next visit in twelve months!

Value for money

Tripadvisor 评级 5.0/5

Sarah Eve C 经 TripAdvisor 认证的评论

Great experience at this hotel. From start to finish the staff were amazing and friendly. We had really generous sized rooms and bathrooms. Great location and close to the train station. We loved our experience with the Sofitel and in Munich and would stay here again.

Sofitel Hotel Munich

Tripadvisor 评级 5.0/5

Mark N Couples - 经 TripAdvisor 认证的评论

Sofitel was an excellent start for 3 nights. Reception is very nice and staff were very helpful. Room was spacious and very comfortable. Very clean and well maintained each day. Health spa was excellent. Again very clean and staff helpful. Many saunas and steam room. Nice and large and clean. Warning that it is a nude sauna area, but many simply wore a towel provided. Nice pool to swim in a well. Bar on ground floor was nice. Drinks a little pricey. Staff were excellent.

Bonjour Mark N, Thank you for taking the time to review your stay with us. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Emiel van Dijk, General Manager

Nice hotel, but not nearly 5-star service

Tripadvisor 评级 2.0/5

Joe A 经 TripAdvisor 认证的评论

During our two-night getaway, the first day’s room service was acceptable, but the second day fell short, lacking a night turn-down service, an amenity consistently provided by other 5-star hotels I have visited. My wife was looking forward to trying the advertised special bath service, but the staff seemed completely unprepared to deliver it. The room was also inconsistently stocked, requiring us to repeatedly request standard items such as soap refill, coffee and cups. Overall, the service barely reached a 3-star hotel level.

Bonjour JoeA1679, I sincerely apologize for the problems regarding our service that unfortunately caused inconveniences for you. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again. Yours sincerely, Emiel van Dijk, General Manager

Nice hotel service sucks!

Tripadvisor 评级 2.0/5

nct1 Couples - 经 TripAdvisor 认证的评论

Hotel is nice but service is terrible. My phone in my room was broken. I asked them three times to fix it because I needed a 4:30 am wake up call. Never did it. Had to have a guy knock on my door to make sure I was up. Asked them to attach my all platinum account number to my reservation. They could t figure it out. Actually asked them anything and “nein” seemed to be the only word they knew. And don’t order the bread in the restaurant. Of course the waiter didn’t tell us but the bread is 16 euros and a bottle of water is 12.50 euros. Won’t be staying here again.

Bonjour nct1, Thank you for your feedback. I would like to offer my sincere apologies for the problems regarding our service. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with. I would like to ask you to give us another chance. I very much hope that on your next visit our services will leave you completely satisfied. Best regards, Emiel van Dijk, General Manager

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其他网络用户评价我们的酒店

  • 1,571 评论 9/10 位置
  • 2,240 评论 7.1/10 房间
  • 2,560 评论 7.9/10 服务
  • 15 评论 8.3/10 上网
  • 951 评论 7.9/10 早餐
  • 591 评论 6.6/10 清洁度
  • 401 评论 3.9/10 性价比

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