Sofitel Munich Bayerpost 5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.4/5 3,974 أراء

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Bayerstrasse 12, 80335 ميونخ, ألمانيا

الوصف

خدمات الفندق الإضافية

  • فندق فاخر من فئة 5 نجوم في ميونيخ، يقع بالقرب من محطة القطار الرئيسية وساحة Marienplatz

  • منزل يحمل طابعه التاريخي الخاص ويجمع بين الأناقة الفرنسية العصرية

  • أجنحة فريدة من نوعها بألوان إبداعية وتصميم عصري

  • 20 من مرافق الاجتماعات الأنيقة المزودة بأحدث المعدات تتسع لما يصل إلى 800 ضيفًا

  • شهادة المفتاح الأخضر مع التركيز على المنتجات الإقليمية والرفاهية المستدامة

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موقع الفندق

Sofitel Munich Bayerpost

Bayerstrasse 12
80335 ميونخ
ألمانيا

نظام تحديد المواقع العالمي (GPS):48.139495, 11.55678

الهاتف
فاكس +49 89 599481000

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • نرحب بالحيوانات
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.4/5  3,974 أراء

تقييم TripAdvisor  4.3/5  5,187 أراء

ملاحظة أراء العملاء 5.0/5

Naser A. المسافرون المنفردون - تقييمات مؤكدة لفندق ALL

أقام والدي في هذا الفندق لمدة 10 ليالٍ، وكانت تجربته مثالية تمامًا من البداية إلى النهاية. منذ لحظة وصوله، تم التعامل مع كل شيء باحترافية عالية، ودفء، واهتمام صادق. كانت الغرفة نظيفة للغاية، مريحة، ومُعتنى بها جيدًا، مع خدمة تنظيف يومية حافظت على كل شيء مرتبًا ومنعشًا طوال فترة الإقامة. كان السرير مريحًا جدًا، والغرفة هادئة، مما أتاح لوالدي الراحة والنوم الجيد كل ليلة. أحد أهم الأمور بالنسبة لنا هو أن والدي يعاني من صعوبات في اللغة، وهو ما قد يجعل السفر بمفرده أمرًا مرهقًا. في هذا الجانب، تجاوز الفندق جميع التوقعات. فقد اهتم مدير الفندق، السيد أوموت محمود أوفكيلي، بوالدي شخصيًا وحرص على ألا يشعر أبدًا بالضياع أو عدم الارتياح. قام بتزويده ببطاقة عمله، وساعده بصبر في التواصل، وشرح له كل شيء بوضوح، وقدم المساعدة عند أي استفسار، وكان دائمًا متواجدًا عندما احتاج والدي إلى الدعم. هذا المستوى من الاهتمام الشخصي واللطف نادر فعلًا ويستحق تقديرًا خاصًا. كما أن موقع الفندق كان مريحًا جدًا، مع سهولة الوصول إلى وسائل النقل، والمتاجر، والخدمات القريبة، مما سهّل على والدي التنقل وقضاء احتياجاته. كان كل شيء منظمًا بشكل ممتاز، وأي طلب كان يتم التعامل معه بسرعة وكفاءة. من الواضح أن رضا النزلاء هو أولوية قصوى لدى هذا الفندق. أنا ممتن جدًا لكامل فريق الفندق، وبشكل خاص لمدير الفندق السيد أوموت محمود أوفكيلي، على العناية الكبيرة التي قدموها لوالدي خلال إقامته. بفضل دعمهم، شعر والدي بالراحة، والاحترام، وكأنه في بيته، رغم حاجز اللغة ووجوده في بلد أجنبي. أوصي بهذا الفندق بثقة تامة لأي شخص، وخاصة للمسافرين الذين قد يحتاجون إلى بعض المساعدة الإضافية. وبكل تأكيد، سنختار هذا الفندق مرة أخرى دون أي تردد.

Bonjour Naser A., Thank you for taking the time to share your heartfelt review regarding your father’s recent stay at Sofitel Munich Bayerpost. It is truly rewarding to receive such positive feedback, and I appreciate your kind words about our team, especially Mr. Umut Ofkeli, for the exceptional care he provided. I am pleased to learn that your father had a wonderful experience during his ten-night stay. Our commitment to providing a high level of professionalism and warmth is central to our service philosophy. It is gratifying to know that he found his room to be immaculate and comfortable, allowing for restful nights and a refreshing environment throughout his stay. We strive to maintain high standards of cleanliness and comfort, and I am delighted that this was reflected in your father's experience. Communication can indeed be a challenge for some of our guests, and I am glad that Mr. Ofkeli was able to assist your father so effectively. Our team is trained to provide personalized support, ensuring that every guest feels comfortable and understood, regardless of language barriers. That your father felt at home is a significant achievement for us. Furthermore, I am delighted to hear that the location of our hotel was convenient for your father, enhancing his overall experience. We aim to provide our guests with easy access to local amenities and transport, making their stay as enjoyable as possible. Thank you once again for your kind endorsement of our hotel. We look forward to welcoming you and your family back to Sofitel Munich Bayerpost in the future. Best Regards, Emiel van Dijk General Manager

Fabulous hotel

ملاحظة Tripadvisor 5.0/5

400lindseyc تقييم TripAdvisor المعتمد

Fabulous hotel! Nice big building, room was great and the staff were very attentive. We stayed on the 7th floor in a luxury king room which was really comfortable and spacious. The spa was nice and the pool was good for swimming but unfortunately too cold to relax in (maybe because it was -10 Celsius outside). Bar was good too. We really enjoyed it

Bonjour Lindsey C, Thank you for sharing your positive feedback regarding your recent stay at Sofitel Munich Bayerpost. We are delighted to hear that you found the hotel to be fabulous and appreciated the comfort of your luxury king room. Your comments about our attentive staff and spa facilities are truly valued. We acknowledge your feedback regarding the pool temperature and will take it into consideration for the future. We hope to welcome you back soon. Best Regards, Emiel van Dijk General Manager

ملاحظة أراء العملاء 5.0/5

Lamya A. الأزواج - تقييمات مؤكدة لفندق ALL

​ Remaining characters: 8000 What sort of trip was this?* Business Family Couple Friends Single How did you book this hotel?* ​ Based on your stay, how likely would you be to recommend Sofitel Hotels & Resorts to a friend, colleague or your family?* 12… Definitely notDefinitely BackNext Fields marked with * are mandatory. Sofitel Munich Bayerpost Bayerstrasse 12, München 80335 by وأخص بالشكر والتقدير مدير الفندق السيد أوموت محمود على تعاونه الكبير، وحسن تعامله، وحرصه الدائم على راحة الضيوف وتلبية جميع احتياجاتهم بكل اهتمام واحترافية. أسلوبه الراقي وإدارته المتميزة تعكس صورة مشرفة للفندق وتترك انطباعًا إيجابيًا لا يُنسى. كانت إقامتي في فندق سوفيتيل ميونخ تجربة مميزة بكل المقاييس، وأوصي به بشدة لكل من يبحث عن الفخامة والراحة والخدمة الممتازة في مدينة ميونخ.

Bonjour Lamya A., Thank you for taking the time to share your experience at Sofitel Munich Bayerpost. We are delighted to hear that your stay was marked by exceptional service and comfort, and that you felt well taken care of during your time with us. It is particularly gratifying to receive your commendation for our hotel manager, Mr. Umut Mahmoud. His commitment to guest satisfaction and his professional demeanor are indeed valued attributes that reflect our hotel's dedication to excellence. We strive to create memorable experiences for all our guests, and it is wonderful to know that our efforts resonated with you. We appreciate your recommendation of our hotel, and we are thrilled that you found our accommodations to be luxurious and our service to be of the highest standard. Your endorsement is incredibly important to us, as we aim to uphold the reputation of Sofitel Hotels & Resorts as a premier choice for travelers seeking unparalleled hospitality in Munich. Once again, thank you for your kind words and for choosing to stay with us. We look forward to welcoming you back to Sofitel Munich Bayerpost in the near future, where we will continue to provide you with the exceptional service you have come to expect from us. Best Regards, Emiel van Dijk General Manager

A thoroughly enjoyable hotel.

ملاحظة Tripadvisor 5.0/5

Craig0 تقييم TripAdvisor المعتمد

Stayed here for 4 nights in January 2026 with my wife and 2 teenage daughters. We absolutely loved this hotel. If you are arriving by train, it's all of a 2 minute walk to the hotel, and you are immediately in a haven! Great location, only a short walk to Marianplatz, but you could catch the train if you really wanted to. Excellent rooms and decor, ours were connecting which was really handy. Rooms were made up very nicely. Heated toilet seats were very popular with one of our daughters!! Breakfast was excellent, a huge selection, plus very attentive staff to provide coffee/tea/juice etc. All of the people that work there are really friendly and helpful. We didn't use the spa, but plenty of patrons did, if you stay here you'll see a lot of people walking around in dressing gowns and slippers!! You might think that staying next door to the train station would be really noisy, it is the exact opposite, I don't think we ever hear a train come or go during our stay, and we are talking about Munich's equivalent of Central a Station here. I would very much enjoy staying here again.

Dear Craig0, Thank you for taking the time to share your positive experience during your recent stay at Sofitel Munich Bayerpost. We are delighted to hear that you and your family thoroughly enjoyed your visit and found our hotel to be a haven of comfort and convenience. It is gratifying to know that our prime location near the train station and within walking distance to Marienplatz added to your overall experience. Our team takes great pride in providing attentive service, and I am pleased to hear that our breakfast offerings and the friendliness of our staff met your expectations. We strive to create a welcoming atmosphere for all our guests, and it is wonderful to know that your daughters appreciated the unique features of your room, such as the heated toilet seats. While it is unfortunate that you did not have the opportunity to experience our spa facilities, we are glad to hear that they were enjoyed by other guests during your stay. We believe that our amenities, combined with the tranquil environment, contribute to a relaxing experience, even in such a central location. Your observation regarding the sound insulation is appreciated, as we aim to provide a peaceful retreat for our guests despite our proximity to the bustling city. We would be honored to welcome you and your family back for another stay in the future. Thank you once again for your kind words, and we look forward to hosting you again at Sofitel Munich Bayerpost. Best Regards, Emiel van Dijk General Manager

very disappointing, definitely not 5 star service

ملاحظة Tripadvisor 1.0/5

rhU2683LP تقييم TripAdvisor المعتمد

I checked in on 1 January, staying 4 nights, was allocated room 638, I am an Accor Diamond level member (highest in their ALL loyalty programme) and usually receive an in-room welcome gift (can be wine, fruit, chocolate or souvenir etc.) whether staying in a Sofitel, M Gallery hotel or even a Novotel. On this occasion I received no such welcome gift. When I asked about this at reception on my final afternoon they said I should have indeed received it, they made a phone call but 2 hours later I had still not received it. As an ALL member (Diamond or other levels) you also receive a welcome drink voucher to use in the hotel bar. Again on my final afternoon I went to the hotel bar to use this. I entered the bar/validated the welcome drink voucher in Accor ALL app at 15.52, they eventually took my order 10 minutes later (no big problem yet), presented me with a bill of €19 for the drink 5 minutes after that but after a further 30-35 minutes the drink had still not arrived. I therefore asked to speak to a manager, complained (didn't know how much more of my time they wanted to waste), and never even received the drink. So much for a "welcome drink voucher"..... Breakfast in this hotel was also an experience. I went down on Saturday morning at around 09.30, had to queue (no big problem yet), was let into the breakfast room but had to walk around the entire room to find that all tables were fully occupied. There was an entirely empty darkened section of the breakfast room cordoned/curtained off but they weren't letting any guests sit there. I had to leave the breakfast room and go back to the entry desk saying there were no free tables so they then opened up the empty section of the room (facilitating the lives of their staff obviously seems much more important to them than facilitating paying guests). To get an orange juice at breakfast you have to attract the attention of one of the servers, my experience was that this can take quite a while. Guests sitting beside me ordered a basic tomato juice and seemed surprised to be presented with a bill for this, tomato juice is hardly a luxury item, or at least they did not seem to have been informed when ordering that they would be asked to pay extra for this. House-keeping service was quite deficient also. The turndown service appeared randomly some evenings and not others. They only offered a bottle of water so no problem to skip it anyway. My room was generally never cleaned or serviced until 15.00/15.30 on any day even though there seemed to be a cleaning trolley in the corridor outside my room almost all the time. On the second day they filled the shower gel container in my bathroom but then the next morning I discovered that they had fixed/locked the dispenser and I could get no shower gel out of it, had to go down to breakfast without having a shower and couldn't get the problem fixed until they eventually came to clean/service my room around 15.00/15.30. It seems clear that the hotel management and staff priority is to facilitate their own lives/working days rather than paying guests. It's the first time I come across a revolving door at the hotel entrance which does not revolve, guests have to push it themselves, whether dragging their luggage behind them or not. The hotel is located in a square which is currently very dirty and unsightly due to large construction works taking place at the dilapidated main railway station beside the hotel. It seems that these construction works will last for some years. There is a Le Meridien hotel located directly across the street from the hotel, I may stay there next time, hopefully the staff and hotel management there pay a little bit more attention to basic, legitimate and expected customer service levels.

Bonjour rhU2683LP, Thank you for taking the time to share such detailed feedback following your recent stay with us. I sincerely regret to read that your experience did not reflect the level of service you are accustomed to, nor the standards we aim to deliver—particularly for our valued ALL Diamond members. Please accept my apologies for the absence of the in-room welcome amenity and for the lack of follow-through once this was raised with our reception team. This should have been delivered promptly and without the need for repeated requests. I also regret your experience at the bar, where the welcome drink voucher was not honored in a timely and professional manner. This is clearly unacceptable and not representative of the service we expect our teams to provide. Your comments regarding breakfast operations, table availability, service flow, and communication around chargeable items are equally concerning. While operational constraints can arise, they should never be felt by our guests, and your feedback highlights clear opportunities for improvement in both organization and service attentiveness. I am also sorry for the inconsistencies in housekeeping service, including the irregular turndown, late room servicing, and the issue with the shower gel dispenser. These are basic service elements, and it is disappointing that they were not handled properly during your stay. Regarding the surrounding construction works, while these are beyond the hotel’s direct control, I regret the negative impression this created and understand how it may affect the overall guest experience. Your feedback has been shared with the hotel’s leadership team and will be used to address the shortcomings you have highlighted, particularly in relation to service culture, communication, and guest recognition. We value your loyalty to Accor and I sincerely regret that we did not meet the expectations that come with your status and experience. Thank you again for your honest feedback. Best Regards, Emiel van Dijk General Manager

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