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Mercure Hotel Hamburg Mitte 4 estrelas

Classificação clientes Avis 4.5/5 2.682 comentários

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Como funciona?
+ 20 Serviços

Extras do hotel

  • 180 quartos modernos

  • Ambiente privilegiado no centro da cidade, no complexo de exposições de Hamburgo (HMC) e CCH

  • Bar Relax com alimentos de rua, cerveja e vinho

  • Distrito de Sternschanze, bairro universitário e St. Pauli, todos nas proximidades

  • Área de reuniões tranquila com terraço

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Localização do hotel

Mercure Hotel Hamburg Mitte

Schroederstiftstr. 3
20146 hamburg
alemanha

Tel: +4940450690

Fax: (+49)40/450691000

Check-in a partir das 15h00

Check out até as 12h00

  • U2, U3 :  U2, U3 SCHLUMP

  • S1, S3 :  S1, S21, S3, S31 STERNSCHANZE

  • De avião

    HAMBURG AIRPORT A 12 km / 7,46 milhas

  • De trem

    HAMBURG DAMMTOR A 0,8 km / 0,5 milhas

  • De trem

    HAMBURG HBF A 2 km / 1,24 milhas

GPS:53.564471, 9.977163

Serviços de hotéis

Serviços no hotel e nas proximidades

Check-in a partir das - Check out até as

Em resumo

  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião
Serviço de buffet
  • Um Restaurante
  • Um Bar
  • Máquina de lanches e bebidas
    • Máquina de lanches e bebidas Custo adicional
  • Café da manhã
    • Buffet
  • Serviço de quartos
    • Lanches frios
    • Pratos quentes
Reuniões/Eventos
  • 5 Salas de reunião
Acessibilidade
  • Hotel com acesso para cadeira de rodas
Serviços e equipamentos de hotel
  • Informações do hotel
    • 180 quartos
    • 2 quartos para pessoas com mobilidade reduzida
    • Sem quarto para famílias
    • 2 quartos contíguos
    • 180 quartos para não fumadores
    • 9 pisos
  • Idiomas falados no hotel
    • Inglês
    • Alemão
    • Russo
    • Espanhol
  • Serviços de lavanderia/manobrista
    • Lavagem a seco / Ferro de passar
  • Wi-Fi
    • Linha de transmissão de alta velocidade Custo adicional
    • WIFI nas áreas comuns
    • WIFI de alta velocidade
    • WIFI no hotel
  • Ar condicionado
    • Ar condicionado
  • Instalações para pessoas com mobilidade reduzida
  • Propriedade 100% para não fumantes
  • Elevador para todos os andares
  • Instalações para check-in e check-out
    • Check-out tardio
    • Check-out expresso
    • Check-in expresso
  • Equipamentos de mesa disponíveis
    • Máquina de engraxar sapatos
  • Ferro
    • Ferro de passar na recepção
  • Câmbio
    • Câmbio
Acesso à acomodação
  • Carpark Custo adicional
    • No local

Nossas acomodações

No Mercure Hotel Hamburg Mitte 4 estrelas, você pode escolher entre quartos Standard com camas de solteiro, 1 cama de casal ou 1 cama queen; quartos Superior com cama de casal ou quartos Privilege com cama de casal. Para hóspedes com mobilidade reduzida, oferecemos 2 quartos especialmente adaptados. Todos os 180 quartos para não fumantes têm ar-condicionado, WIFI e DSL. Uma criança até 12 anos pode ficar no quartos dos pais sem custo adicional.

Suas reuniões e eventos

Nossas salas de reuniões

  • Número de salas de reuniões: 7

  • Tamanho máximo: 87

  • Capacidade máxima: 60 pessoas

Saiba mais

Avaliações dos nossos hóspedes para
Mercure Hotel Hamburg Mitte

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.5/5

2.682 comentários

Classificação no TripAdvisor 4.0/5

809 comentários

close to downtown and exhibition area

Classificação TripAdvisor 3.0/5

1denisu Business - 18/11/2019 Avaliação certificada TripAdvisor

Hotel, convenient and really easy when you have to go for meetings downtown. people welcoming you with smiles (which is great). breakfast very good. room is clean, bed very good. diner, this time I faced an issue with a too long waiting time for getting a steack just grilled, after 35 minutes, i was still waiting....so I left before. Not acceptable for such class hôtel.

nice hotel

Classificação TripAdvisor 5.0/5

461normunds Business - 10/11/2019 Avaliação certificada TripAdvisor

I stayed 2 nights in Mercure hotel, Hamburg Mitte. The location is excellent, next to Messehallen exhibition halls and also not far from Metro stations. Area is safe and clean. Room itself was very clean and quite spacious. I liked the idea of possibility to refuse from daily cleaning (care for environment) if room is clean anyway. Only problem was that wake up call on departure morning did not work despite it was specially asked for in reception previous evening.

Complete package

Classificação TripAdvisor 5.0/5

novotel_12 Business - 19/09/2019 Avaliação certificada TripAdvisor

Excellent place to stay. Across convention centre ,train and bus stations. Good hospitality by hotel staff members. Lovely place without any disturbance. Area is very safe to stay alone or with family.

A Great Stay In Hamburg

Classificação TripAdvisor 5.0/5

JuanjoCruz Friends getaway - 07/08/2019 Avaliação certificada TripAdvisor

The hotel is located in a clean area close to public transportation, restaurants, the university and attractions such as Planten Un Boom en park. The staff was helpful and pleasant. The bar seemed to be open 'round the clock and the rooms are quiet and clean. It was great to have true air conditioning amidst the heat wave of 2019. Other hotels I visited claimed to have AC, when they only had heating.

Dear JuanjoCruz, thank you for your stay at our Mercure Hotel Hamburg Mitte and your positive feedback. We are pleased to read, you felt comfortable in all belongings. Whenever you are going to spend another stay in Hamburg, we are looking forward to welcome you again. Sincerely, Sascha Gunzer Resident & Quality Manager

Very good stay in Mercure

Classificação TripAdvisor 5.0/5

645retoh Business - 04/08/2019 Avaliação certificada TripAdvisor

Friendly staff and clean rooms - small but for me allone was big enough The style of the interior design is modern and comfortable. Good sleeping quality. Warm welcome as silver member I'll come back - next time in Hamburg

Dear 645retoh, thank you for your kind feedback and your stay at our Mercure Hotel Hamburg Mitte. We are pleased to read, you felt comfortable and enjoyed your time with us. With your next visit in Hamburg, we are looking forward to welcome you back again. Sincerely, Sascha Gunzer Resident & Quality Manager

very nice stay

Classificação TripAdvisor 5.0/5

Piotr U Business - 24/07/2019 Avaliação certificada TripAdvisor

Pity I came for just one day, all was so nice, from check in to check out. Ladies at the reception very helpful and friendly, all was very nice, My key was waiting , welcome dring was ok, all was very fine

Dear Piotr U, thank you for your stay at our Mercure Hotel Hamburg Mitte and your kind feedback. We are pleased to read, you felt comfortable during your short stay and please do not worry about the only one night. You are always welcome to spend another time with us. We are looking forward to it. Sincerely, Sascha Gunzer Resident & Quality Manager

Great Conference Hotel

Classificação TripAdvisor 4.0/5

Marty P Family - 10/06/2019 Avaliação certificada TripAdvisor

I stayed at this property for the 2019 Rotary International Convention. It was very convenient for the convention and was -- by far -- the nearest hotel to the site. That made it very convenient to go back for a nap, for a change of clothes, or to unload items purchased. The breakfast buffet was wonderful! The only downside to the hotel is that it is not in a "pretty" part of the city. The area is more industrial looking and aged. However, it felt very safe and had some very pretty parks nearby.

Dear Marty P, thank you for your stay at our Mercure Hotel Hamburg Mitte and your kind feedback. We are pleased to read, you felt comfortable during the Rotary Convention and are looking forward to welcome you back to Hamburg soon. Sincerely, Sascha Gunzer Resident & Quality Manager

Convention

Classificação TripAdvisor 3.0/5

Go04188994133 Business - 09/06/2019 Avaliação certificada TripAdvisor

I had recieved an information about a 10% descount on my long stay but when I checked out nobody acceptered this promise which is very confusing and makes me hesitating to visti Accor Hotels in the future

Dear Go04188994133, first of all we thank you for your stay at our Mercure Hotel Hamburg Mitte and also for your feedback. We apologize for the inconvenience, you experienced at your check out. To figure out, what exactly went wrong, we appreciate, when you get back to us with further details, such as where you received the information about the discount, so we can still found an adequate solution for you. Except this circumstance, we hope you had a good time in Hamburg and are looking forward to welcome you again. Sincerely, Sascha Gunzer Resident & Quality Manager

A good bargain for business travellers

Classificação TripAdvisor 4.0/5

KC_Lam2014 Business - 29/12/2018 Avaliação certificada TripAdvisor

Convenient location for business travellers as it is just next to the convention centre; good hospitality; friendly staff; nice breakfast ( with hot self-made waffles though I didn’t know what it was at first !) I was provided with an up-grade and I did enjoy the broad view of the TV tower in the low season while there were not many travellers around ; some minor problems like a few small stains on the wall, small pillows ( but comfortable after trying them indeed) can be execused considering the price reasonably. Overall it is a good choice in Hamburg.

Dear "KC_Lam2014", thank you so much for sharing your impressions from your latest stay at our Mercure Hotel Hamburg Mitte. We are pleased to read, you felt comfortable in all ways. Especially the location of our house, the room you stayed in and our team provided a delightful time in Hamburg to you. With your next visit in Hamburg, we are looking forward to welcome you again. Sincerely, Sascha Gunzer Resident & Quality Manager

Stay - Thursday 29th November (3 Nights)

Classificação TripAdvisor 4.0/5

MCarson1983 Couples - 05/12/2018 Avaliação certificada TripAdvisor

Very clean hotel with nice lobby and bar area. Very handy to the neighboring conference facilities. Handy enough to the train, short walk about 5 minutes. Rooms on the small size but very comfortable and well kitted out with a decent TV

Dear "Sunshine18764005772", thank you for your stay at our Mercure Hotel Hamburg Mitte und your kind feedback. We are pleased to read, you felt comfortable in all ways and enjoyed your stay. With your next visit in Hamburg, we are looking forward to welcome you again. Sincerely, Sascha Gunzer Resident & Quality Manager

Great location, great hotel

Classificação TripAdvisor 5.0/5

Chris P Business - 10/09/2018 Avaliação certificada TripAdvisor

This hotel is located close to the Messe. The staff at check in and check out were friendly. The rooms were clean and comfortable. The reception always helped getting taxis and suggesting restaurants in the area. There are many restaurants within walking distance. The bar is small but the bartenders were very friendly. The meat and cheese plate cut right at the bar was fresh and went great as a late snack with beer and wine. Breakfast had a great choice of hot and cold food items. We will return.

Dear "Chris P", thank you for your detailed feedback and your stay at our Mercure Hotel Hamburg Mitte. It is a pleasure to read, you felt comfortable in all ways and had a great stay. We will forward your commendation to our entire team and are looking forward, to welcome you back to Hamburg soon. Sincerely, Sascha Gunzer Front Office Manager

Best Accor Hotel Yet

Classificação TripAdvisor 5.0/5

Stephen P Couples - 01/08/2018 Avaliação certificada TripAdvisor

This is the best Accor group hotel I have stayed at (over 50). The Hotel is fantastically located and you have 2 options close by for entertainment or food. Turn left out of the hotel and sharp left again will take you down to Grindel which is a village and runs for 2kms. This will cater for those seeking a calmer atmosphere. However if you exit the hotel and cross the road and then walk back to the train station (Sternschanze) and 200 yards beyond you will discover the vibrant area of Schulterblatt, which is the main area for night life and feed. The centre of Hamburg, main station is only 2 stops away and takes 7 minutes and the Harbour Landungsbrücken is also close and 3 stops away. Staff could not do more to help make your stay special. As high as I rate them, this is a genuine report and you can read my report on the Mercure Mitte Berlin to see that I can also be highly critical.

Dear "Stephen P", all we can say is Thank You! for this really amazing feedback. Being the best Accor Hotel out of more than 50 so far, is more than great. We will forward your commendation to the entire team. We hope to welcome you back to Hamburg soon. Sincerely, Sascha Gunzer Front Office Manager

Everything OK but w/o toiletries...

Classificação TripAdvisor 4.0/5

davidmartin702 Business - 01/06/2018 Avaliação certificada TripAdvisor

Typical Mercure. Rooms are OK for business traveler, clean, good looking. Breakfast acceptable. What I cannot understand is that in a 4 stars I have to carry my toothbrush. This is the 21st century, everyone brushes their teeth!

Dear "davidmartin702", thank you for your stay at our Mercure Hotel Hamburg Mitte and your kind feedback. We are pleased to read, you felt comfortable during your stay. Regarding the toothbrush, you missed in your room, we apologize for this circumstance. We do not place toothbrushes in the room, but constantly offer additional cosmetics, like toothbrush, at the reception. We hope to welcome you back to Hamburg soon. Sincerely, Sascha Gunzer Front Office Manager

Hamburg trip

Classificação TripAdvisor 5.0/5

66aidan Couples - 11/02/2018 Avaliação certificada TripAdvisor

The hotel was in a perfect location for our needs The staff were very friendly even though we did not speak German. The room was warm and cosy as the weather was very cold.we are looking forward to staying in other hotels in the Accor group

Dear "66aidan", thank you for your stay at our Mercure Hotel Hamburg Mitte and your pleasant feedback. We will forward your commendation to the entire team and are also looking forward, to welcome you back to Hamburg or any other Accor Hotel soon. Sincerely, Sascha Gunzer Front Office Manager

Visit Hamburg

Classificação TripAdvisor 4.0/5

bennymf Business - 05/02/2018 Avaliação certificada TripAdvisor

The Mercure Hotel Hamburg Mitte has a very good location easy to acces and with an underground parking. Very close to several bars and restaurants within walking distance. A very nice and servicefrindly staff to welcome and to serve you. A very nice room and a great breakfast buffet - I highly recommend this hotel :-)

Dear "bennymf", thank you for your kind feedback and your stay at our Mercure Hotel Hamburg Mitte. We are pleased to read, you felt comfortable in all ways. Especially our team provided a good experience to you. For your recommendation we like to thank you. With your next visit in Hamburg, we are looking forward to welcome you again. Sincerely, Sascha Gunzer Front Office Manager

Never this hotel again :(

Classificação TripAdvisor 2.0/5

hotelbuster Family - 15/12/2017 Avaliação certificada TripAdvisor

I stayed at this hotel for four nights. I checked in online and was assured that I would have access to my room when i came to the hotel. When I arrived it was not yet ready. Things like this happens so we went into town. But this was only the beginning! I then got a text that our room key was ready so we returned to the hotel, but the guy in the reception told me that the room wasnt yet ready. Finally at 3 pm we got the room. Being an accorhotel goldmember I expected better service than this. When we got to the room it was really small and the bed was a queen bed (that is ok for one person, but not for two). It had only two pillows and one blanket so I assumed we got a single room, but it turned out two be a room for two! We had to ask for another blanket and that came, but I also asked for an upgrade to a room with a larger bed, again being a gold member, but was told that the hotel was fully booked. It was only for the two of us to squeeze into that tiny bed. Last time I stayed at this hotel four years ago it had a relax area and a gym. Now this was gone. The guy in the reception was new and didnt know anything about that and had not any suggestions where to work out. When we finally was about to check out the girl in the reception told us that the room wasn't fully paied although it was. Now i really snapped. Finally the manager came and found the payment and they appologized for that. Conclusion: In this hotel you don't feel any special treatment at all. The sign outside states its a 4 star hotel. I've stayed at ibis-hotels (2-3 star hotels) with better service and larger rooms and beds than this Mercure hotel. 3 stars the most I say! Here you pay alot for nothing! The only thing that was really splendid was the service in the breakfast room and the staff there is really nice. But... I will not stay at this hotel ever again!

Dear "hotelbuster", thank you for your stay at our Mercure Hotel Hamburg Mitte and your detailed feedback. We apologize for all the inconvenience you experienced during your stay. We always try to provide room upgrades and early check-in to our Le Club members, which is sometimes difficult to implement due to high count of reservations. We will discuss all these facts with our team members to improve the service. Please be assured, this will remain as a single case. We are looking forward, to welcome you once again to our house. Also, to improve your latest impression. Sincerely, Sascha Gunzer Front Office Manager

Expected better

Classificação TripAdvisor 3.0/5

reindeer7 Business - 23/10/2017 Avaliação certificada TripAdvisor

To be honest, if you let me in to this hotel without telling me what it was and which star rating it had, I would've thought it was a 3-star with poor customer service. The staff at the reception desk looked like they couldn't be bothered to go through the most basic motions of check in (rolling eyes to my question about wifi access), the room had a dinghy feel about it, with one relatively small and very thin duvet on the bed, multiple dirty streaks on the walls (luggage?), small bathroom with a shower cabin requiring touching up... I honestly did not expect this kind of ambience from Mercure.

Dear "reindeer7", thank you for your detailed feedback and your stay at our Mercure Hotel Hamburg Mitte. We apologize for the negative impression, we caused during check in process and with the provided room. Actually we finished renovation works in our guest rooms from fifth to ninth floor and will continue with the remaining rooms in January 18! So please be assured, that your experience will remain as a single case. We are looking forward to welcome again in Hamburg. Also, to improve your latest impression. Sincerely, Sascha Gunzer Front Office Manager

Nice Stylish Hotel

Classificação TripAdvisor 4.0/5

Serhii R Couples - 02/10/2017 Avaliação certificada TripAdvisor

Hotel is nice, I just loved marine style decoration of lobby with super comfortable armchairs. Our room was quite small, I was expecting bigger one. Wi-Fi connection is very low, barely could load a web page.

Dear "Serhii R", thank you for your stay at our Mercure Hotel Hamburg Mitte and your feedback. We are pleased to read, you felt comfortable during your stay, although you experienced a low wifi connection. In such cases you are always welcome to contact our reception team to fix the connection problems. We are looking forward to welcome you back to Hamburg soon. Sincerely, Sascha Gunzer Front Office Manager

Dissapointing.

Classificação TripAdvisor 2.0/5

jimfE6862ES Couples - 26/04/2017 Avaliação certificada TripAdvisor

We stayed here a few years ago and were looking forward to some down time after a family reunion. We had booked a superior room with courtyard view to avoid street noise. The room appeared to be the same as the standard rooms shown on the website and lacked the addition chairs, side table etc. shown on the website. The VIP bathroom was indistinguishable from standard and lacked the bath! Tea and coffee making facilities amounted to a tassimo machine with inadequate instructions and a very limited range of beverages, only coffee, decaf coffee and Earl Grey Tea. Lack of a basic breakfast tea either in the room or from the service staff was disappointing. The included daily newspaper never appeared. The double bed simply was not. It was just two single beds pushed together, separate matrasses and duvets. It was a cold period and the warm air room heating was rather noisy as was the howling of the wind from the poor seals on the window which interrupted any chance of a good nights sleep. Previously we had enjoyed good food and wine in the hotel restaurant which featured regional specialities. Sadly this has been replaced with a basic grill and bar snack service. Paid parking was indicated on the website but on arrival I was amazed to find this was being charged at 20 Euro per day. Looking at the Hamburg.com tourist site is says "Parking in Hamburg is rather inexpensive. In some areas close to the city centre, parking is even free of charge if you don't mind a short walk." I do feel at the very least they need to be more transparent about this charge and clearly state it on the website. When asking reception staff for assistance / clarification on these issues, with one exception, there was a complete indifference which we had not encountered at Accor hotels before. Overall we were very disappointed.

Dear Jim F, first of all we want to thank you for the time you have spent to send us your personal feedback. This is really helpful for us the improve our quality and service. Our privilege rooms are bigger than our standard rooms and have additional services included, but not all rooms do have the small table and chairs which in the room. Also I will give feedback to our technician who will check the heating right away for the room in which you have stayed. Of course you also have the possibility to use a parking space in the surrounding of our hotel, but here there are no spaces guaranteed and they are outside. in general we receive rather good feedback for our new RELAX-bar. If this concept does not fit for you please ask our colleagues: I am sure they can suggest you several restaurants nearby which fits your needs. We are sorry that we have left this impression to you. But we would be really happy to convince you of our hotel the next time when you are in Hamburg. Please let us know if we my assist you further. Best regards from Hamburg,

Beautiful city

Classificação TripAdvisor 4.0/5

L5293WSchrism Couples - 02/02/2017 Avaliação certificada TripAdvisor

The hotel was ideally located for navigating Hamburg and it's regionS and sights. Rooms were great. Service was great. Staff were famtastic. They even invited us out with them on a night out which was an experience. The only criticism was the money exchange in the hotel, as they never had any currency available

Dear "L5293WSchrism", thank you for your stay at our Mercure Hotel Hamburg Mitte and sharing your impressions. We are pleased to read, you enjoyed your stay in all ways. We will forward your commendation, especially about our staff members, to the entire team. Due to a limited count of cash, we are able to exchange small amounts of currency. For a bigger amount there is a bank within 3 minutes walking time, which exchanges every amount. Best regards from Hamburg to Sheffield, Sascha Gunzer Front Office Manager

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