Novotel Erlangen

Customer review rating (ALL Rating) 4.5/5 1,879 reviews

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Description

Hotel extras

  • Air-conditioned rooms

  • Free WIFI available in all rooms

  • Family rooms, children's play area and special family offers

  • Beautiful garden with sun terrace

  • Modern fitness center

Our accommodation(s)

Hotel location

Novotel Erlangen

Hofmannstrasse 34
91052 ERLANGEN
Germany

GPS:49.592866, 11.013377

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO2

Simple and straightforward, loose and relaxed: this is Novo2. An innovative combination of bar lounge and eatery, enriched by a modern food concept. An inspiring, lively and stimulating place which combines work, socializing and eating.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,879 reviews

TripAdvisor Rating  4.0/5  656 reviews

Always a good stay

Customer review rating 4.5/5

Susan O. Business - Confirmed reviews ALL

I always have a very warm welcome from the team who work in the hotel- this makes a difference when you are travelling away from home and makes you feel as if it is a home from home. Thank you to all who take care of me each time I visit and also for the lovely surprise and note in my room too!

Dear Ms. O`Keefe, Thank you for staying with us at Novotel Erlangen and for taking the time to review your last visit. It is always our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us one more time. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. We would like to thank you for the stellar review and the great remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, The team of the Novotel Erlangen

Average overall

TripAdvisor rating 3.0/5

KLoupos Business - TripAdvisor review

Average overall but good option when Nuremberg is full. 15 minute walk to the train station so easy to move around. Nice position close to the market and restaurants of Erlangen. The breakfast was average quality, rooms are clean but nothing very special.

Dear KLoupos, Thank you for your feedback & for your critique and suggestions on improvement. We sincerely regret that your experience with the room and the breakfast did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, The team of the Novotel Erlangen

All perfect

Customer review rating 4.5/5

Ariel G. Business - Confirmed reviews ALL

My stay at the hotel was perfect, perhaps the breakfast was not very varied

Dear Mr. G., On behalf of the entire team, we would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We will gladly pass on your review. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, The team of the Novotel Erlangen

Overall good stay

Customer review rating 2.5/5

Suzette Business - Confirmed reviews ALL

The only reason I'm giving it a 5 is because the coffee and stirrer are not being replenished regularly. One morning, I had to leave early only to realized, there's no more wooden stirrer. Had to drink the coffee unmixed. Also, to set expectation right, maybe it will be good to have a little note to say that the box of water is only complimentary on the first day and it won't get replenished for the rest of the stay.

Dear Ms. F., We are very pleased that you took the time to review your visit with us at Novotel Erlangen. Thank you for your positive feedback, and also for your critique and suggestions on improvement. We take your input very seriously and we have already discussed it with the managers and colleagues in charge. Please accept our apologies for the inconveniences you had to deal with. We sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, The team of the Novotel Erlangen

Good stay!

Customer review rating 4.5/5

Juliana Business - Confirmed reviews ALL

Good hotel, the rooms are large, clean and comfortable. Good breakfast too. Nothing to declare.

Dear Ms. M., On behalf of the entire team, we would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We will gladly pass on your review. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, The team of the Novotel Erlangen

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Other web-users rate our hotel

  • 478 reviews 9/10 Location
  • 865 reviews 6.7/10 Room
  • 818 reviews 9.2/10 Service
  • 26 reviews 7.9/10 WiFi
  • 490 reviews 8.8/10 Breakfast
  • 338 reviews 7.5/10 Cleanliness
  • 178 reviews 5/10 Value

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