Mercure Hotel Duesseldorf City Center

Mercure Hotel Duesseldorf City Center 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.2/5 818 comentários

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Extras do hotel

  • No coração de Dusseldorf, os hóspedes estarão perto da Königsallee e da cidade velha, e

  • 163 quartos de 5 categorias! Todos são equipados com ar condicionado e TV de tela plana

  • 3 salas de reuniões com equipamentos modernos e profissionais e iluminação natural

  • Nossa garagem de estacionamento possui 52 vagas de estacionamento monitoradas por câmeras

  • WIFI grátis disponível em todo o hotel

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Hotel ALLSAFE. Aprovado

Localização do hotel

Mercure Hotel Duesseldorf City Center

Am Stresemannplatz 1
40210 DUESSELDORF
Alemanha

GPS:51.21939, 6.787725

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
No local
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião

QUATRE SAISON

Desfrute de delícias culinárias no "Quatre Saison" com uma seleção de delícias inter. e especialidades regionais. Horário de funcionamento: Seg-Qui 12h-15h e 18h-22h, Sáb 18h-22h, fechado aos domingos e feriados públicos. O restaurante possui um terraço.

Nossas acomodações

No Mercure Hotel Düsseldorf City Center 4 estrelas, você pode escolher quartos padrão de solteiro, casal e conjugado e quartos privilege com cama de casal. As suítes privilege têm uma cama king size, e as suítes superiores têm uma cama de casal Todos os 163 quartos têm ar-condicionado e Wi-Fi grátis. Uma criança de até 12 anos pode ficar no quarto dos pais gratuitamente. Seu animal de estimação também é bem-vindo (custo adicional de 6/EUR por noite).

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.2/5  818 comentários

Classificação no TripAdvisor  3.5/5  1.157 comentários

Mixed feelings on the good and the bad…

Classificação TripAdvisor 3.0/5

Speedbird92 Família - Avaliação certificada TripAdvisor

We stayed at Mercure Düsseldorf City Center last weekend for the second time since a couple of months. The hotel is within proximity to the central station. The overall impression of the hotel and the rooms is underwhelming, unlike other Mercure hotels I stayed in. The rooms and furniture are in need of a revamp and refurbishment. Now the highlight of the stay, was the very well poised, gracious, friendly front desk staff member Nikita Daniels. Which I had the pleasure of encountering at check-in on both stays. I must point out I felt welcomed back, had a quick seamless check-in and was given an excellent recommendation by Nikita on where to go eat for dinner just around the corner. So, usually the staff makes all the difference and improve the overall picture of the stay with their personalities and customer service skills. We are grateful for Nikita for making our weekend in Düsseldorf wonderful, so thank you! Finally, I have to point out the truly negative observation of the stay unfortunately caused by a different staff member, the manager Mr. Essam Labib. The day before checkout, I went down to reception to extend my keys to 5pm for the day of checkout, as this a benefit offered to Accor members. It was done no problem as a silver Accor member (former Gold here and reclaiming it status after this stay). On the day of the checkout my keys expired at noon, so I went down again to activate the keys again. I explained the situation to Mr. Labib (front desk manager) he said a late check out fee would incur as a result. To my surprise I thought he was joking and said to him are you aware I’m an Accor member and a regular customer and a complimentary late checkout is one of the benefits of the Accor membership. Mr. Labib did not answer, and I had thought the matter was settled. Sadly, the notion of customer loyalty/valuing regular customers is often lost with some people/organizations working in a customer-oriented roles. On the day of the checkout, upon settling the bill I was astonished to find out a late checkout has been indeed incurred. The amount of the extra charges did not matter to me and the charges were eventually waived off, but the principal idea behind was very disappointing and thanks to Mr. Essam Labib a wonderful weekend has been spoiled by him and over something that is so silly and trivial. Issues like this prompt me to look for stays elsewhere when your regular customers are not appreciated. I am looking forward to a response and an explanation from higher management and rest assured I will this concern will be escalated to somebody as Accor offices.

Dear Mr. S. (I hope it is okay that I avoid using your name, as this would violate data protection regulations), as already mentioned in another way I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within our check-out procedures and the behaviour of the collegue at the reception in particular. That is unacceptable and below our standards. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Thank you for your effort to provide very detailed feedback for us, as we see it as a chance to act promptly on behalf of our valued guests. I feel very bad again for the inconveniences you had to deal with! Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Mercure Hotel Düsseldorf City Center. Best regards, Sven Schlüter General Manager

Short but nice stay

Classificação TripAdvisor 4.0/5

LCPL61 Negócios - Avaliação certificada TripAdvisor

I'm using this hotel since more than 20 years, it is always the choice when I need to stay in Dusseldorf. It is very close to Central Station, few minutes walking from Old town, easy to reach also by car, has a garage. Perhaps needs restyling in the rooms, but overall I think it is good.

Nice hotel

Classificação TripAdvisor 5.0/5

ooievaarr Negócios - Avaliação certificada TripAdvisor

It’s my first time here but will never be the last I had no booking and I came to Mr kabob who treated me like a king I will definitely be back rooms are a little bit old. But the staff makes you want to stay here

Review

Classificação TripAdvisor 5.0/5

nadinemsamy Família - Avaliação certificada TripAdvisor

It was a great stay at the hotel. Both of our rooms were comfortable and clean. We couldn’t have asked for a better time in Dusseldorf thanks to the hotel we stayed at! Special thanks to Essam for his warm welcome and great service to us while we were there! :)

Clean quality hotel not far from Hauptbahnhof

Classificação TripAdvisor 5.0/5

Sixfeetunder05 Solo travel - Avaliação certificada TripAdvisor

Good reception staff, nice single room, good working airco, great bed and nice bathroom. As expected. No issues at all. I could return there if the rate is good. Happy to have chosen this hotel over others in the area as it was really quiet and soundproof. Great shower. View was nothing.

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 330 comentários 9.2/10 Localização
  • 514 comentários 5.2/10 Quarto
  • 488 comentários 8.9/10 Serviço
  • 10 comentários 4.5/10 Wifi
  • 260 comentários 8.4/10 Café da manhã
  • 244 comentários 5.3/10 Conforto
  • 211 comentários 5/10 Limpeza
  • 151 comentários 3.2/10 Atmosfera

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