Pullman Cologne

Rooms were spacious and come with a good view of the city from both sides. Location is walking distance to the city and also for driving in/out of Köln. The entrance hall is aesthetically pleasing and the rooftop bar was okay, although this closed somewhat earlier than expected. The parking was a nightmare. Breakfast is amazing but a little overpriced compared to market standard. Overall I would stay again.

I had an excellent stay at the Pullman Hotel. Location was perfect, a 10 minute walk to the main train station, Altstadt, and the Cathedral. It is also only a 5 minute walk from the shopping area and very close to the nice local areas such as Ehrenstrasse and the Belgian Quarter. Checkin was fast and friendly. Staff very nice. My room was fantastic, good size, perfectly clean, great facilities, a nice touch was the free minibar with beer, juice and water. The gym area with sauna and relaxation lounge was also an excellent bonus. Highly recommend.

I have stayed at the Pullman in Cologne on business several times in recent years. The room is spacious, the beds are very good, as is the room service. But: the room is now in need of renovation, especially the bathroom. The shower is a bit dangerous when getting in and out of the bath. Also, you can't prevent the water from the shower from running into the bathroom. The bathroom has a glass front to the bedroom. The blind for privacy had missing slats and thus partly open view. It is uncomfortable when occupied by two people. The clothes hook in the wall of the room poses a risk of injury because you walk into it at head height, especially in the dark. The hook could no longer be folded up. In general, the room now looks a bit worn out because the wood panelling is also splintering. The service at the reception was strange. When I asked if the rooftop bar Lab12 (impressive and actually a top asset of the hotel) was open, I was told that it is generally closed in summer because the staff also need a holiday. When I commented that this is very unfortunate for hotel guests because it is something the hotel scores highly on, it was almost snottily repeated that guests should have understanding for the staff's holiday. If this is the opinion of the hotel management, then it seems strange to hotel guests. The hotel should not let the guests feel the staff's holidays. Even when checking out, it was only briefly confirmed that everything was paid for. But neither a good day nor a good trip nor goodbye was said. These are actually basics that should be a matter of course at the reception of a 4-star hotel. Unfortunately, these impressions detract from the experience at the Pullman in Cologne. During my recent stays, I noticed that Pullman in Paris Montparnasse and in Liverpool are in a different league, also with 4 stars. It's not because of the Pullman brand.

Pullman Cologne hotel is well positioned: it is in a quiet area, and the city center can be reached with a 5-8 minutes walk. I had an exceptionally good large room, with a comfortable bed, good and silent air conditioning, good insulation from outside noise. The bathroom was also very good. Cleanliness was very good and all appliances were in perfectly working conditions. Breakfast was outstandingly good, and staff were efficient, knowledgeable and friendly.

This definitely felt like a business hotel but the value for the price was great and location was perfect. We were able to walk everywhere and were only about a 15 minute walk from the train station and from most sites.