Pullman Cologne

A great hotel. Staff at reception, breakfast and in the restaurant were very polite and friendly. The staff at the door deserves a very special mention. Food in the restaurant was of a good standard. The staff in the restaurant deserve special mention for friendliness and attention to detail. The room was very comfortable and clean with good views of the Cathedral. The bed was excellent for a good nights sleep. Carpark though quite expensive was easy to get in and out of with an estate car. If I am back in Köln I would gladly stay here again.

Great location and service. Flight cancellation required an extra night which was a bonus. Christophe in the bar was a superstar and served some great beer. Room was clean, breakfast was busy through week, but good flow of fresh food.

The hotel was expensive by my standards, but we wanted to splurge for a big treat. Lobby, room, and top-floor bar were very nice. Location is good. I was awakened at midnight by gurgling sounds from the shower - the drain was backing up (a lot, covering most of the double shower floor) . I called the front desk, and a man came up and acted as though I had created the problem, which I had not. No offer to wet vacuum or sanitize the shower. I declined his offer to change rooms (1 AM). The man was unhelpful and rude, completely inconsistent with my expectations.

I recently stayed in this hotel over the Easter break. I was part of a large party using 7 rooms across the hotel. The hotel seemed secure with door entry keys required to use the hotel lift. However, whilst we were out on the first night we had close to 500 euros stolen from our room and we were based on the 5th floor! This hotel is not as secure as it appears. There was no cctv to check the corridor on the night of the theft and the door entry system to our hotel room confirmed the door was only "officially" opened using our key cards! However, beware! I would not use this hotel again due to how insecure the whole party felt after knowing someone had broken into our room and taken all our money. The hotel did not provide any room cost compensation based on the crime that had been committed on their premises, took no responsibility and did not care about the emotional distress felt by myself and the whole party of having money stolen from a room in their hotel.

I booked a suite for my Christmas market trip with my wife. Lovely views of the Dom Cathedral and everything was within walking distance. The hotel was quiet enough as it was located slightly outside the "hot spots", but very very nice! There was a lot of good restaurants nearby too.