Pullman Cologne

we stayed 1 night in the hotel. Rooms were very clean, staff very friendly. We could not reserve parking, so we parked the car in the Contiparking, just 100 meters from the hotel. Dinner at the hotel was also very good. We had a nice stay.

Location of the hotel is perfect to walk to office areas. Personnel is keen and explained everything in a clear way. Room was the right size to be able to work (has a desktop) and the bed was super comfortable. Buffet for breakfast was good, it had variety.

We were using the hotel as a stop off en route for Central Europe so had low needs and expectations. We were pleasantly surprised: the staff were very pleasant and helpful, the room size was very good, there is a car park directly under the hotel accessed via a lift. Although clearly also used for corporate events, it was definitely a notch above the standard chain.

Staying at the Pullman proved difficult. The room phone would not work and when I asked, they said they would not fix it. When I saw that the standing lights weren’t working, I asked them to fix them and they said they wouldn’t. When I told them that the room was too cold, they said they wouldn’t turn the heater on until I told them I was going to call the police an then then they asked me if I wanted a room heater and I said yes and thanked them. The food at the restaurant was inedible and since the meals were paid for as part of our room plan, we had to eat elsewhere which cost us more. This hotel is unacceptable!

This hotel is one the nicest hoywe stayed in Europe. The location is great, less than 5-10 minutes walk to center of the old city and the shopping district/ restaurants. The staff are very nice and helpful and they truly would go out of their way to help you. The rooms are very clean , spacious and modern. Very comfortable bed and pillows and that's hard to find in most hotels. Overall this is a great hotel and I would give it an A+