プルマンケルン

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 2,911 件のレビュー

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Helenenstrasse 14, 50667 ケルン, ドイツ

説明

ホテルのその他の情報

  • All the advantages of beingin the centre of the city

  • ケルン大聖堂を訪れましょう。または、お部屋からのその眺めをお楽しみください

  • ケルンのスカイラインを一望できるバー「LAB12」

  • ホテル プルマン ケルンは、VDR認定を受けた環境に優しいホテルです。

  • 1000 名様まで対応可能なスペース

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ホテル所在地

プルマンケルン

Helenenstrasse 14
50667 ケルン
ドイツ

GPS:50.93987, 6.945437

電話番号
ファックス +49 221 2751301

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  2,911 件のレビュー

トリップアドバイザーの評価  4.5/5  2,376 件のレビュー

Good location

トリップアドバイザーの評価 3.0/5

Effie58 Friends getaway - トリップアドバイザー認証口コミ

Hotel is in a great location and within walking distance of all the Christmas markets. This was our second time staying here, we also stayed here in December 2023. Our room was a nice enough size. The TV doesn’t have any English channels and although it shows it’s a smart TV, it wouldn’t allow us to connect to it. We were walking around 10 miles a day, so it would have been nice if we could relax in bed with some English channels. We came back to our room one day to find our bedroom window wide open. I wasn’t sure why house keeping opened it and left it open. On one of the mornings, we felt warm so opened the window ourselves. We could smell smoke from a cigarette, which was strange as we were on the 5th floor and I couldn’t see anyone outside on ground level. When we left to go out, we saw the house keeping trolley and there was a packet of cigarettes on it. We assumed the guy cleaning the rooms must smoke in them and that’s why our window was left open and that was why we could smell it. It must have been coming from the room next to us that he was cleaning. We didn’t find all of the staff very friendly. The day before we were leaving, I asked if we could have a late checkout as our flight wasn’t until the evening. A very rude girl on reception said they were fully booked. She didn’t actually have a look to see if they were and she barely looked up from what she was doing. I checked on the hotel website and saw they had rooms available to book for the following day, so I went back to reception to ask why we had been lied to. I spoke to a more polite young lady who told me they have to save some rooms in case someone with no arms needs it. I have no idea what this was about and I gave up trying. The staff of the hotel let it down.

Dear Effie, thank you for returning for a second visit at the Pullman Cologne and for reviewing on Tripadvisor. We are sorry that we were not able to fulfill your satisfaction at all, but please be assured that we take your feedback seriously and that we will take care to always improve our services and offers. Best regards from Cologne Your Pullman team

Perfect hotel to explore Cologne

トリップアドバイザーの評価 4.0/5

Lou A Couples - トリップアドバイザー認証口コミ

Lovely hotel. Very clean. Room was all we needed with a nice view of the Cathedral. It was ideally located to explore the city. Staff were friendly and mostly, helpful. Breakfast was good with lots of choice. Lab 12 nice for a drink in the evening - best to reserve a seat. Only let down was a really long wait to check in but wasn’t a major issue.

Dear Lou A, thank you so much for your stay with us and for taking the time to leave such a positive feedback here on Tripadvisor. We appreciate your compliments very much, but at the same time we want to apologize for the waiting time at the check in. We wish you a merry christmas time and look forward to welcoming you back in the future. Best regards, your Pullman Cologne team

Great all round.

トリップアドバイザーの評価 5.0/5

B F トリップアドバイザー認証口コミ

Absolutely amazing. Rooms are very clean and spacious. Staff are lovely and the breakfast buffet is the best I have ever been to. The location is great to walking to the Cologne Church and the city center. On site parking is great. Definitely stay there again.

Dear 442bf, thank you so much for choosing our hotel for your stay in Cologne and for taking the time to review on Tripadvisor. It is a pleasure to receive your 5 points rating and your compliments concerning the room, the staff and the breakfast and of course we will share them within the team. We all look forward to welcoming you back and send our kind regards from Cologne Your Pullman team

Rooms need some work

トリップアドバイザーの評価 3.0/5

Navigator-871 トリップアドバイザー認証口コミ

We recently stayed (again) for 1 night at the Pullman hotel in Cologne. The hotel is well located and it looks quite good from the outside. There was a young lady at the reception who was not very friendly. She said we would get an upgrade, but the room was actually the same as the room provided, just on a higher floor with a view of the Cathedral. Anyway, the room. I dropped something on the floor and while I was looking I noticed that the carpet wasn't very clean. The bathroom was quite clean, but the seams of the shower were moldy, something for which there are quite good cleaning products. When checking out I just wanted to hand over the door cards, after all we had paid, so just handing over tickets seemed sufficient to me. The lady from the previous day snapped that she couldn't work like this and I had to wait. So I wait, and when she is done with the man in front of me I want to give her the cards, then she says in a rude way "checking out is with my colleague"... I put the cards down, told her she was rude and left.

Dear Navigator-871, thank you for choosing again the Pullman hotel for your stay in Cologne and for reviewing on Tripadvisor. Please be assured that we take your feedback seriously and that we are sorry to read that your visit with us did not meet your expectations at all. The made experience is not the way we usually want to interact with our guests, so we hope that we can welcome you back in the future and show you that we even can do it better! Best regards from Cologne, your Pullman team

Good Stay

トリップアドバイザーの評価 4.0/5

reatigger トリップアドバイザー認証口コミ

Good stay, room a bit smaller than expected. Breakfast very good. Location is on edge of town centre, with what seems to be main shopping street round the corner so convenient for that. Also there are restaurants in the area (hotel one and the other opposite are pricey) The bed is a bit small with small duvet that doesn't cover body as I like so it needed to be awkwardly supplemented with the bathrobe.

Dear reatigger, it is a pleasure to receive your rating and your kind words. Thank you so much for choosing our hotel for your stay in Cologne and for taking the time to review. We look forward to welcoming you back and send our best regards, your Pullman Cologne team

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 423 件のレビュー 6.3/10 雰囲気

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