プルマンケルン

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 2,784 件のレビュー

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Helenenstrasse 14, 50667 ケルン, ドイツ

説明

ホテルのその他の情報

  • All the advantages of beingin the centre of the city

  • ケルン大聖堂を訪れましょう。または、お部屋からのその眺めをお楽しみください

  • ケルンのスカイラインを一望できるバー「LAB12」

  • ホテル プルマン ケルンは、VDR認定を受けた環境に優しいホテルです。

  • 1000 名様まで対応可能なスペース

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ホテル所在地

プルマンケルン

Helenenstrasse 14
50667 ケルン
ドイツ

GPS:50.93987, 6.945437

電話番号
ファックス +49 221 2751301

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  2,784 件のレビュー

トリップアドバイザーの評価  4.3/5  2,410 件のレビュー

Example of a hotel worth the name Pullman

トリップアドバイザーの評価 5.0/5

Sammypla トリップアドバイザー認証口コミ

This is a real Pullman, rooms are well equipped, had a real good sleep! Very wide windows which could be opened to have a fresh breeze. Hotel staff is very pleasant and welcoming. And the breakfast was really good, plenty of choices. Pullman staff in Brussels should take an example of this Pullman! Day and night difference! Hotel is well situated, walking distance to all attractions in Köln .

お客さまの声 5.0/5

Toshihiko I. ビジネス - 確認済みレビュー すべて

大聖堂からも徒歩圏内ですし、お部屋も広く、満足です

Definitely stay here!!!

トリップアドバイザーの評価 5.0/5

Wander08135393105 Couples - トリップアドバイザー認証口コミ

Excellent place. Rooms are spacious and well fitted out. Free minibar was a bonus. Beds and pillows are comfy Breakfast was the best we have had huge range and fresh

Dear guest, thank you for your great feedback! We’re glad you enjoyed the spacious rooms, comfortable beds, and our breakfast. We look forward to welcoming you back soon! Kind regards, Your Pullman Cologne Team

hotel stuck in the 90's

トリップアドバイザーの評価 3.0/5

Mohamed A トリップアドバイザー認証口コミ

The hotel is not really clean or properly maintained. i am on my second day here , but when i checked in the receptionist informed me it was not check in time yet without checking if the rooms are available. then she decided to check me in. when i went up to the 5th floor , there was the smell of body odor in the hallway . as i entered the room , i noticed the entrance was too tight to enter along with my luggage. The toilet was cramped, and the shower seemed not deep cleaned. The room refrigerator did not work , the bed received was 2 separate mattresses put together, and the bed leg had a liquid splash on it that was not cleaned. I asked for a room change , and i was given another room, after walking back into the lobby that smelled like cigarettes from the air being blown from the side entrance where smokers from the function hall go to smoke. The second room was not that clean either , the carpet had traces of food crumbs, broken glass and other debris. The bed mattress protector was crumbled and had human hair and skin cells. The toilet frame was not cleaned , and the bath tub looked like a cheap owner who does not want to spend much on maintenance. There is a concern on safety and hygiene when the property tends to save costs to cleanliness and the state of general maintenance. I do understand that this is an almost 4* hotel , but with a dirty lobby , out of order electricals , and tired / outdated furnishings ... i do not think i will be spending to stay at such a brand in the future. This is the first time in a pullman , and probably my last.

Dear guest, thank you for taking the time to share your detailed feedback. We are very sorry to hear that your stay did not meet your expectations, as this is not the standard of service and cleanliness we strive to provide at Pullman Cologne. Please accept our sincere apologies for the inconveniences you experienced. Your comments are extremely important to us, and we will review them carefully with our team to ensure that improvements are made. We truly regret that your experience was disappointing and hope to have the opportunity to welcome you again in the future. Kind regards, Your Pullman Cologne

Avoid This Hotel – Misleading Descriptions and Poor Standards

トリップアドバイザーの評価 1.0/5

Paweł P トリップアドバイザー認証口コミ

We arrived at this hotel after a long trip from Berlin. During check-in, I asked whether we had received the room upgrade we were entitled to. I was told that for rooms with two separate beds, only the one assigned to us was available. We left our belongings in the room and went to explore the city. Only upon returning did we realize what a terrible mistake we had made by booking this place. The hotel’s descriptions are completely misleading for anyone who has never stayed there. Let me explain. The bathroom was a complete disaster – filthy, with rust coming out of every corner. Paint was peeling from the ceiling, the door didn’t close, and it looked like it hadn’t been renovated since World War II. The Wi-Fi in the room didn’t work. At reception, I was told the router on our floor was faulty but that I could use the internet in the lobby – a “great” suggestion at 11 p.m. On top of that, we had noisy guests on our floor. I reported it to the front desk, but nothing was done the first time. Only when I came down again and threatened to call the police did they finally react. The next morning at breakfast, my daughter wanted pancakes. We were told the machine was broken and there were none. Strangely enough, 30 minutes later – after we had finished eating – pancakes suddenly appeared at our table. I asked to speak with the hotel manager, showed her the photos of the filthy and damaged room, and asked why they deceive customers on their website by advertising themselves as a high-end, luxury hotel when in reality the conditions are worse than a train station changing room. I was offered a refund, but I refused – my point was not about money. I simply don’t want other guests to be misled the way we were. The manager also claimed that at 11 p.m. they had offered to move us to another room, but we declined. Honestly, after a long day, when you’ve unpacked and are ready to rest, the last thing you want to do is repack and move rooms – especially when they didn’t have any with two separate beds available. My advice: stay far away from this hotel. The quality, the service, and the arrogant attitude of the management are unacceptable. Do not believe the descriptions on their website – they are nothing but false advertising.

Dear guest, thank you for taking the time to share your feedback regarding your stay at Pullman Cologne. We sincerely apologize that your experience did not meet your expectations and that you encountered multiple issues during your visit. Your concerns about the condition of your room and the disturbances from other guests are taken very seriously. Please be assured that your comments have been shared with our maintenance and housekeeping teams, and immediate steps are being taken to address and improve these areas. It is also regrettable that our team was unable to resolve the situation to your satisfaction at the time. This experience does not reflect the high standards of service we strive to provide, and we will address this internally to ensure clearer communication in the future. We are truly sorry for the inconvenience you and your family experienced, and we hope to have the pleasure of welcoming you again in the future. Kind regards Your Pullman Cologne Team

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 1,766 件のレビュー 7.7/10 客室
  • 1,383 件のレビュー 8.2/10 サービス
  • 37 件のレビュー 5.4/10 インターネット
  • 803 件のレビュー 8.4/10 朝食
  • 726 件のレビュー 7.7/10 快適さ
  • 580 件のレビュー 7.2/10 清潔さ
  • 416 件のレビュー 6.3/10 雰囲気

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。