ホテル モンディアル アム ドム ケルン M ギャラリー 4.5 星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 2,276 件のレビュー

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Kurt-Hackenberg-Platz 1, 50667 ケルン, ドイツ

説明

ホテルのその他の情報

  • 大聖堂やライン川に近接する、ケルン旧市街の高級ホテル

  • モダンな客室の一部からは、ケルン大聖堂が見渡せます

  • 屋外テラス付きのプライベート ダイニングルーム2室

  • 自然光が差し込むカンファレンスルーム5室、一部屋外テラスを備えています

  • 豊富な朝食ビュッフェ（週末は午後12時まで）

当ホテルの客室

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ホテル所在地

ホテル モンディアル アム ドム ケルン M ギャラリー

Kurt-Hackenberg-Platz 1
50667 ケルン
ドイツ

GPS:50.94009, 6.960014

電話番号
ファックス +49 221 2063527

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  2,276 件のレビュー

トリップアドバイザーの評価  4.0/5  1,767 件のレビュー

2024エクセレンス認証

A convenient city centre hotel

トリップアドバイザーの評価 5.0/5

Paul C Couples - トリップアドバイザー認証口コミ

A well run city centre hotel. It is within walking distance of the station and close to the cathedral, museums and numerous eating places. We were very impressed with the buffet breakfast which had every possible choice that we could think of! We just stayed for one night as we were passing through the city. However we would certainly return when visiting Cologne again.

Dear Paul C, We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Hans Schultheis Guest Relation & Quality Manager

Good hotel, but not great if you have bad hips!

トリップアドバイザーの評価 4.0/5

Maxine C Couples - トリップアドバイザー認証口コミ

Lovely hotel with good soundproofing because the city at night is noisy! The breakfast was lovely with a really good selection of different items. The mushrooms and fruit were really good. The bed was comfy, but rather high. I have a dislocated hip with some arthritis in it and a total hip replacement on the other side, the shower was hard to get in to with the high bath side and rather dangerous to get out of.

Dear Maxine, thank you for your feedback. We're glad to hear that you enjoyed the soundproofing, breakfast, and comfort of the bed. However, we're sorry to learn about the difficulties you had with the high bath side and shower, especially given your health situation. For your next reservation, we will make sure to offer you a room with a shower to improve your experience. Your comfort and safety are very important to us, and we hope to have the opportunity to better accommodate you in the future. Greetings from Cologne, Alexandra Riedinger Sales Manager

A place to avoid

トリップアドバイザーの評価 1.0/5

christianstaf ビジネス - トリップアドバイザー認証口コミ

I have written a lengthy review to their website before complaining with the hotel, this led to no where, only a promise that “we will be looked after on our next stay”, which will obviously not happen, here an excerpt: Check-in took very long, due to a member of the check-in staff explaining (which was not prompted by the customer) the whole town of Cologne and places to go. Staff was generally dismissive and not friendly at all - only at check out I met a nice person - too little, too late. (Only offered something free in the kiosk, no thanks) There was a sewer smell on the Ground floor, which was horrible and very concerning. It was acknowledged by the staff, but brushed off. There was also a smell in the shower of stagnant water, which was more than unpleasant. In my opinion, these foul smells are possibly a health hazard and concerning, definitively not acceptable for a four star rated hotel in Germany. To top it all off: there was a punctured pillowcase on my bed and the towels smelled horrible. The room was tired and extremely noisy, so sleep was hard to come by, on top of that a false alarm at 7AM was triggered by someone und the whole hotel had to be evacuated.

Dear Christian, thank you for taking the time to share your feedback about your recent stay with us at Hotel Mondial am Dom Cologne-MGallery. We genuinely value our guests' experiences and are sorry to hear that we did not meet your expectations. We apologize for the prolonged check-in process and the lack of attentiveness from our staff. It is our goal to provide efficient and friendly service, and we regret that this was not your experience. Your feedback has been shared with our team to ensure improvements are made. We are also very sorry to hear about the unpleasant odors you encountered. The health and comfort of our guests are of utmost importance, and we will investigate these issues further to address any underlying causes. Regarding the condition of your room and the towel quality, we are disappointed to hear that these did not meet our standards. Please rest assured that we will review our housekeeping procedures to prevent such issues in the future. We understand how disruptive the early morning alarm must have been and apologize for the inconvenience caused. Thank you for bringing these matters to our attention. We hope to have the opportunity to provide you with a much-improved experience in the future. Kind regards, Alexandra Riedinger Sales Manager

Perfect stay, highly recommend the Mondial

トリップアドバイザーの評価 5.0/5

pooksgirl トリップアドバイザー認証口コミ

Stayed here during our trip to cologne before moving to Essen to attend a gig. We were meant to leave from Essen to Köln airport to come home however our flight was cancelled and we managed to book back at the Mondial until our rebooked flight. Staff were fantastic throughout both stays. Lovely spacious and comfortable rooms. I don't think I've ever slept as well in a hotel. We ended up in a Dom view room during our flight cancellation, what a view to wake up to. Highly recommend and we will definitely be back

Dear pooksgirl, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Hans Schultheis Guest Relation & Quality Manager

A pleasant hotel but one where practicality is not the top priority

トリップアドバイザーの評価 3.0/5

Kirk123456 Couples - トリップアドバイザー認証口コミ

The Hotel Mondial am Dom Cologne MGallery suffers from the same affliction as many hotels do these days - spending too much time and effort on the design and not enough on the hotel parts. Consequently, our stay here would have been first massively improved by the addition of working air conditioning. When you came back to the room, it was clear that it had attempted to work, but the humidity climbed as soon as you got in the room and wouldn’t recover. We just kept the window open. Secondly the shower. Very few people want to be watched in the shower through a halftone version of the Dom. But here you have no choice. There are no curtains or blinds around the shower, and it looks out into the rest of the room. Odd. Aside from that, we asked to have the shower gel filled up and they just added about enough for a couple more showers, which seems stingy to say the least. The conditioner bottle was also “conveniently” placed outside the shower cubicle. The bed was also incredibly squeaky! Some of the legs were not straight and it seemed the ones in the middle of the bed didn’t touch the floor. On the good side, everything was clean and all the staff we spoke to were friendly and helpful. But please next time think about how your guests use the hotel, not just what they see.

Dear Kirk123456, Thank you for sharing your feedback regarding your recent stay at Hotel Mondial am Dom Cologne MGallery. We appreciate your kind words about the cleanliness and the friendly staff. Your comments about the air conditioning, shower setup, and bed quality have been duly noted. We apologize for any inconvenience caused and will review these aspects to ensure a more comfortable experience for our guests. Your insights are valuable to us as we continuously strive to improve our services. We hope to welcome you back in the future for an enhanced stay. Warm regards Hans Schultheis Guest Relation & Quality Manager

との提携 TripAdvisor

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  • 1,126 件のレビュー 9/10 朝食
  • 630 件のレビュー 8.2/10 清潔さ
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  • 293 件のレビュー 7.8/10 料理

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ケルンのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。