ホテル モンディアル アム ドム ケルン M ギャラリー 4.5 星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 2,156 件のレビュー

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Kurt-Hackenberg-Platz 1, 50667 ケルン, ドイツ

説明

ホテルのその他の情報

  • 大聖堂やライン川に近接する、ケルン旧市街の高級ホテル

  • モダンな客室の一部からは、ケルン大聖堂が見渡せます

  • 屋外テラス付きのプライベート ダイニングルーム2室

  • 自然光が差し込むカンファレンスルーム5室、一部屋外テラスを備えています

  • 豊富な朝食ビュッフェ（週末は午後12時まで）

当ホテルの客室

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ホテル所在地

ホテル モンディアル アム ドム ケルン M ギャラリー

Kurt-Hackenberg-Platz 1
50667 ケルン
ドイツ

GPS:50.94009, 6.960014

電話番号
ファックス +49 221 2063527

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  2,156 件のレビュー

トリップアドバイザーの評価  4.0/5  1,758 件のレビュー

2024エクセレンス認証

A pleasant hotel but one where practicality is not the top priority

トリップアドバイザーの評価 3.0/5

Kirk123456 Couples - トリップアドバイザー認証口コミ

The Hotel Mondial am Dom Cologne MGallery suffers from the same affliction as many hotels do these days - spending too much time and effort on the design and not enough on the hotel parts. Consequently, our stay here would have been first massively improved by the addition of working air conditioning. When you came back to the room, it was clear that it had attempted to work, but the humidity climbed as soon as you got in the room and wouldn’t recover. We just kept the window open. Secondly the shower. Very few people want to be watched in the shower through a halftone version of the Dom. But here you have no choice. There are no curtains or blinds around the shower, and it looks out into the rest of the room. Odd. Aside from that, we asked to have the shower gel filled up and they just added about enough for a couple more showers, which seems stingy to say the least. The conditioner bottle was also “conveniently” placed outside the shower cubicle. The bed was also incredibly squeaky! Some of the legs were not straight and it seemed the ones in the middle of the bed didn’t touch the floor. On the good side, everything was clean and all the staff we spoke to were friendly and helpful. But please next time think about how your guests use the hotel, not just what they see.

Dear Kirk123456, Thank you for sharing your feedback regarding your recent stay at Hotel Mondial am Dom Cologne MGallery. We appreciate your kind words about the cleanliness and the friendly staff. Your comments about the air conditioning, shower setup, and bed quality have been duly noted. We apologize for any inconvenience caused and will review these aspects to ensure a more comfortable experience for our guests. Your insights are valuable to us as we continuously strive to improve our services. We hope to welcome you back in the future for an enhanced stay. Warm regards Hans Schultheis Guest Relation & Quality Manager

Great place to stay and great location . Spotlessly clean and stylishly modern

トリップアドバイザーの評価 4.0/5

LightPacker783120 トリップアドバイザー認証口コミ

We stayed in Mondial Am Dom following our Rhine cruise which also coincidenced with Euro 1/4 finals .The location is fantastic , close to the river , the old quarter , the station and cathedral . We found the room comfortable, simple modern equiped. Our only complaint was we could not get any English speaking channels on TV . But it turned out it was a fault on the TV and management offered us an alternative room . The attached wine bar was not always open which was a shame as prices were very competitive priced however the breakfast prices are over the top. All said I would strongly recommend

Dear Guest thank you so much for your wonderful review! We are delighted to hear that you enjoyed our great location and found our hotel to be spotlessly clean and stylishly modern. We apologize for the inconvenience you experienced with the English-speaking channels on the TV, but we are glad that our team was able to offer you an alternative room. Your feedback regarding the wine bar’s availability and breakfast prices is valuable, and we will take it into consideration as we strive to enhance our services. We are thrilled that you would strongly recommend us and we look forward to welcoming you back for another enjoyable stay! Best regards, Alexandra Riedinger Sales Manager

A warm welcome

トリップアドバイザーの評価 4.0/5

José Maria A ファミリー - トリップアドバイザー認証口コミ

The hotel is well located , the team is great (friendly, attentive ) ; the real drawback is the size of the room ... I understand I have been upgraded (thanks) but even then , the room remained small with little space to store our bags , clothes; once two people are in the romm , moving around the bed becomes a challenge , not to mention having one of them work ... And we had to have the door of the bathroom fixed as it wouldn't close .

Dear Guest, thank you for your kind review and for sharing your experience with us! We are delighted to hear that you enjoyed the central location of our hotel and that our team made you feel welcome with their friendly and attentive service. We’re truly sorry to learn that the size of the room and the issue with the bathroom door did not meet your expectations. Please accept our sincere apologies for the inconvenience you experienced. We have shared your feedback with our maintenance team to ensure that these issues are addressed for future guests. We’re glad that we could offer you an upgrade, and we hope that despite these concerns, you had an overall enjoyable stay with us. We would be delighted to welcome you back on your next visit to Cologne, and we will do our utmost to provide you with an even better experience. Thank you once again for your valuable feedback, and we look forward to the opportunity of serving you again. Warm regards, Alexandra Riedinger Sales Manager

Perfect Hotel for the Stag Party

トリップアドバイザーの評価 5.0/5

Rocket_Ron_Burgundy Friends getaway - トリップアドバイザー認証口コミ

I visited this hotel recently along with 12 friends and I can not recommend the hotel enough. The staff were polite and helpful and certainly not rude or racist as some recent reviews have suggested. The hotel was able to accommodate our request for twin rooms, which were all clean, spacious and modern. The hotel is just a short walk from the cathedral as well as the town square which has many bars and restaurants. The hotel is also very close to the train station and therefore getting to and from the airport is very simple. I thoroughly enjoyed my time in Köln and would recommend this hotel to anyone that is visiting the city in the future.

Dear Rocket_Ron_Burgundy, Thank you for choosing Hotel Mondial am Dom Cologne - MGallery for your recent stay in Köln. We are delighted to hear that you and your friends had a great time during your visit and that you found our staff polite and helpful. We are pleased that we could accommodate your request for twin rooms and that you enjoyed the cleanliness, spaciousness, and modernity of the rooms. Our hotel's convenient location near the cathedral, town square, bars, restaurants, and the train station provides easy access to explore the city. We appreciate your recommendation and look forward to welcoming you back in the future. Warm regards, Hans Schultheis Guest Relation & Quality Manager

Racist Hotel

トリップアドバイザーの評価 1.0/5

Sightsee58946940141 トリップアドバイザー認証口コミ

I am writing to express my extreme disappointment with the level of customer service I received during my recent stay at Hotel Mondial am Dom Cologne. As a frequent traveler, I understand that not every hotel experience can be perfect, but the issues I encountered during my stay were unacceptable and racist! Stayed at the hotel on the 13/5/2024. The front desk staff at 8pm working in this hotel was very rude, racist and badly trained. Even the manager seemed indifferent, unhelpful and doesn’t portray proper hospitality. When I complained to the manager that the front desk staff was raising his voice, talking down to us and rolling his eyes at us. She told us that her staff is never rude! She doesn’t even know the basic rule of hospitality. With a poor customer orientated manager, it’s no surprise that the whole front desk staff is badly trained. German culture doesn’t give the staff any reason to treat the customer so badly. As this is an international hotel group. It should follow the international standard of warm and enthusiasm in their service. The main priority in any hospitality job is to satisfy the customer and make their experience perfect. In a service-oriented industry being understand, patience and FRIENDLY is a must. If the staff are not willing to provide the bare minimum, then they shouldn’t be working in this line! I am Singaporean Chinese. I understand English perfectly as it’s our main language in our country! I believe my command of English is way better than the front desk staff. So please stop asking if I understand English when we are having a conversation in it! It’s very insulting and disrespectful! Please learn to treat your customers of other races with more respect! ALMOST ALL THE GREAT REVIEW ARE GIVEN FROM NON ASIAN CUSTOMERS . Double standard 😡 Again! Horrible service and attitude from hotel staff. Unqualified manager. I urge the group management to address this issues promptly and take necessary steps to improve your customer service. I hope that my concerns will be heard and that appropriate measures will be taken to prevent similar incidents in the future. How is this a 4 stars hotel?

Dear Sightsee58946940141, thank you very much for your feedback. At Hotel Mondial am Dom Cologne, we strive to provide exceptional service to all our guests regardless of their background. We are committed to upholding the highest standards of customer service and hospitality. I already tried to contact you via email. Please do not hesitate to get in touch with me directly, if there is anything you would like to discuss with us, or if there is anything else you would like to share with us. Sincerely Hans Schultheis Guest Relation & Quality Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,560 件のレビュー 9.7/10 ロケーション
  • 1,473 件のレビュー 7.6/10 客室
  • 1,418 件のレビュー 8.9/10 サービス
  • 15 件のレビュー 8.3/10 インターネット
  • 1,081 件のレビュー 9/10 朝食
  • 586 件のレビュー 7.9/10 清潔さ
  • 359 件のレビュー 8.9/10 雰囲気
  • 277 件のレビュー 7.7/10 料理

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。