ホテル モンディアル アム ドム ケルン M ギャラリー 4.5 星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 2,115 件のレビュー

ホテル モンディアル アム ドム ケルン M ギャラリー - Image 1
ホテル モンディアル アム ドム ケルン M ギャラリー - Image 2
ホテル モンディアル アム ドム ケルン M ギャラリー - Image 3
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説明

ホテルのその他の情報

  • 大聖堂やライン川に近接する、ケルン旧市街の高級ホテル

  • モダンな客室の一部からは、ケルン大聖堂が見渡せます

  • 屋外テラス付きのプライベート ダイニングルーム2室

  • 自然光が差し込むカンファレンスルーム5室、一部屋外テラスを備えています

  • 豊富な朝食ビュッフェ(週末は午後12時まで)

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ホテル所在地

ホテル モンディアル アム ドム ケルン M ギャラリー

Kurt-Hackenberg-Platz 1
50667 ケルン
ドイツ

GPS:50.94009, 6.960014

アクセスと交通機関

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チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  2,115 件のレビュー

トリップアドバイザーの評価  4.0/5  1,755 件のレビュー

2024エクセレンス認証

Perfect Hotel for the Stag Party

トリップアドバイザーの評価 5.0/5

Rocket_Ron_Burgundy Friends getaway - トリップアドバイザー認証口コミ

I visited this hotel recently along with 12 friends and I can not recommend the hotel enough. The staff were polite and helpful and certainly not rude or racist as some recent reviews have suggested. The hotel was able to accommodate our request for twin rooms, which were all clean, spacious and modern. The hotel is just a short walk from the cathedral as well as the town square which has many bars and restaurants. The hotel is also very close to the train station and therefore getting to and from the airport is very simple. I thoroughly enjoyed my time in Köln and would recommend this hotel to anyone that is visiting the city in the future.

Dear Rocket_Ron_Burgundy, Thank you for choosing Hotel Mondial am Dom Cologne - MGallery for your recent stay in Köln. We are delighted to hear that you and your friends had a great time during your visit and that you found our staff polite and helpful. We are pleased that we could accommodate your request for twin rooms and that you enjoyed the cleanliness, spaciousness, and modernity of the rooms. Our hotel's convenient location near the cathedral, town square, bars, restaurants, and the train station provides easy access to explore the city. We appreciate your recommendation and look forward to welcoming you back in the future. Warm regards, Hans Schultheis Guest Relation & Quality Manager

Racist Hotel

トリップアドバイザーの評価 1.0/5

Sightsee58946940141 トリップアドバイザー認証口コミ

I am writing to express my extreme disappointment with the level of customer service I received during my recent stay at Hotel Mondial am Dom Cologne. As a frequent traveler, I understand that not every hotel experience can be perfect, but the issues I encountered during my stay were unacceptable and racist! Stayed at the hotel on the 13/5/2024. The front desk staff at 8pm working in this hotel was very rude, racist and badly trained. Even the manager seemed indifferent, unhelpful and doesn’t portray proper hospitality. When I complained to the manager that the front desk staff was raising his voice, talking down to us and rolling his eyes at us. She told us that her staff is never rude! She doesn’t even know the basic rule of hospitality. With a poor customer orientated manager, it’s no surprise that the whole front desk staff is badly trained. German culture doesn’t give the staff any reason to treat the customer so badly. As this is an international hotel group. It should follow the international standard of warm and enthusiasm in their service. The main priority in any hospitality job is to satisfy the customer and make their experience perfect. In a service-oriented industry being understand, patience and FRIENDLY is a must. If the staff are not willing to provide the bare minimum, then they shouldn’t be working in this line! I am Singaporean Chinese. I understand English perfectly as it’s our main language in our country! I believe my command of English is way better than the front desk staff. So please stop asking if I understand English when we are having a conversation in it! It’s very insulting and disrespectful! Please learn to treat your customers of other races with more respect! ALMOST ALL THE GREAT REVIEW ARE GIVEN FROM NON ASIAN CUSTOMERS . Double standard 😡 Again! Horrible service and attitude from hotel staff. Unqualified manager. I urge the group management to address this issues promptly and take necessary steps to improve your customer service. I hope that my concerns will be heard and that appropriate measures will be taken to prevent similar incidents in the future. How is this a 4 stars hotel?

Dear Sightsee58946940141, thank you very much for your feedback. At Hotel Mondial am Dom Cologne, we strive to provide exceptional service to all our guests regardless of their background. We are committed to upholding the highest standards of customer service and hospitality. I already tried to contact you via email. Please do not hesitate to get in touch with me directly, if there is anything you would like to discuss with us, or if there is anything else you would like to share with us. Sincerely Hans Schultheis Guest Relation & Quality Manager

Bad service with rude attitude.

トリップアドバイザーの評価 1.0/5

Ken K トリップアドバイザー認証口コミ

Racist staff with a very poor attitude. Why be in hospitality when you cannot provide guests courteously. Bad service just ruined the whole holiday. Staff was accusing, rolling eyes and just plain rude. The hotel manager included. Is it all Germans? Or just this hotel I wonder.

Dear Y4950XJkenk, We are deeply concerned about the behavior you described, which is certainly not in line with our standards of hospitality. Rest assured, we do not tolerate any form of discrimination or rudeness. For further details, please do not hesitate to contact me. Hans Schultheis Guest Relation & Quality Manager

快適な滞在

お客さまの声 4.5/5

Ny 一人 - 確認済みレビュー すべて

週末のFusion水が美味しかった。平日は普通。部屋にほおずき付きのウエルカムケーキを用意していただき、嬉しかった。掃除を頼まなかったので、夜にフロントへトイレットペーパーをもらいに行くと、そんなに置いてないと言われて帰されたので、掃除の人にお願いすることにした。その人達の気配を感じるまで、部屋で待機して足りないものを調達した。お掃除の人達は、いつも「足りないものは無いか?」と気遣ってくれはった。

Dear Mrs. Y., Thank you for your feedback. We are delighted to hear that you had a comfortable stay and enjoyed the Fusion water. We appreciate your kind words about the welcome cake. We apologize for any inconvenience regarding the housekeeping. Our team always ensures guests' needs are met. Looking forward to welcoming you back. Hans Schultheis Guest Relation & Quality Manager

Second stay

トリップアドバイザーの評価 5.0/5

shaun1967 Couples - トリップアドバイザー認証口コミ

We’ve visited Cologne twice and stayed here both times. The big things it has going for it are proximity to the Cathedral and the central station. Both are a 3 minute walk. Some of their rooms (front facing) have very nice Cathedral views, and we were fortunate to have that spectacular view on our first visit, but sadly not this time. The room we had this time was relatively small, but not tiny. It had a small wardrobe, safety deposit box, small fridge, kettle, hospitality tray and 2 small bottles of water daily. The bed was clean and very comfortable and our room was quiet. The shower was easy to control and had good water pressure. TV was a large, flat screen wall mounted model, but English language channels were limited to the Comedy Channel and Sky News International. Check on and out was fairly quick and efficient. Rooms were cleaned and serviced daily. We didn’t eat in the hotel at all as we prefer to eat when we’re out and about, and a German Bakery breakfast is hard to beat. Internet speed was pretty good, but connection dropped constantly, so it was a bit of a pain having to reconnect to the WiFi numerous times per day. Overall though, we’d certainly stay again.

Dear Shaun1967, thank you for taking the time to share your detailed review of our hotel, the Hotel Mondial am Dom Cologne-MGallery. We're delighted to hear that you chose to stay with us for the second time and that you've shared your experiences with us. It's wonderful to know that you appreciated the proximity of our hotel to the cathedral and the main train station, as well as the spectacular view of the cathedral that you enjoyed during your first visit. We regret that you didn't have the same view this time, but we hope you still had a pleasant stay. We're pleased that you found your room comfortable and clean, and that you enjoyed amenities such as the comfortable bed, easily controllable shower, and TV offerings. Your feedback regarding the limited English-language channels and the internet connection is valuable to us, and we will ensure that we make improvements in these areas. It's a shame that you didn't have the opportunity to try our dining facilities, but we understand your desire to explore the diversity of Cologne's restaurants. Nevertheless, we hope that on your next visit, you'll have the chance to enjoy our culinary offerings. Thank you once again for your feedback, and we look forward to welcoming you back again soon.

との提携 TripAdvisor

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  • 1,080 件のレビュー 8.9/10 朝食
  • 567 件のレビュー 8.1/10 清潔さ
  • 353 件のレビュー 8.9/10 雰囲気
  • 280 件のレビュー 7.7/10 料理

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