ホテル モンディアル アム ドム ケルン M ギャラリー 4 つ星

Definitely one of the best hotels I've ever stayed in and the best hotel from Accor Hotels. I had accidentally booked the wrong dates for my stay. As soon as I realised it, I contacted the hotel. The staff helped me to change my reservation dates. While on my trip, due to the strikes in France and problems with the train connections I had to postpone my meeting online. I sent an email to request to check in early since I will be having my meeting at 1 p.m. Ms Wulff made the necessary arrangements prior to my arrival. On my arrival I was able to check in early and able to proceed with my online meeting. Without her help I would not be able to conduct my meeting. On the next day, I had another online meeting. Her colleague made the necessary arrangements so that the housekeeping team could get the room cleaned before lunch and my next online appointment. Till date I have stayed in a number of hotels from the Accor Hotels group. In comparison to M Gallery am Konzerthaus in Wien, Hotel Mondial am Dom in Cologne exceeds my expectations. Professionalism The staff at the reception were not only friendly and good at what they are doing, they are also willing to help and went an extra mile to make things possible. I would not have been able to get my work done if they did not help me. Even when checking out, the staff was professional and showed interest to assist customers whenever they dan. Splendid Location Situation a few minutes walk from the train station and the main city area, is this hotel definite one of the most strategic location in Cologne. View of the Cathedral I managed to get a glimpse of the cathedral from my room. Dinner I had dinner at the hotel restaurant. It was not only affordable, the service was impeccable. The waiter even suggested where I could sit so that I can get the best view of the area. Awesome! I would like to thank the remarkable staff for making my stay in Köln memorable und unforgettable. I would definitely be staying in this hotel again when I visit Cologne. In German (Deutsch) Das Hotel Mondial in Köln ist mein Favorit und ist mit Sicherheit das Hotel von der Accor Hotel Gruppe. Ich habe bei der Buchung das falsche Datum eingegeben und musste meine Buchung ändern. Die Mitarbeiterin. hat mir geholfen meine Buchung zu ändern. Wegen Streiks und Probleme mit Deutsch Bahn musste ich meine Termine verschieben. Ich habe das Hotel gefragt ob ich früher einchecken kann um mein Termin online wahr zu nehmen. Frau Wullf hat alles für mich arrangiert damit ich meinen Termin online fortsetzen kann. Am nächsten Tag habe ich auch einen Termin online. Der Kollege von Frau Wulff hat mit dem Housekeeping-Team koordiniert damit das Zimmer von 13 Uhr fertig gereinigt ist. Dadurch könnte ich meinen Termin um 14 Uhr wahrnehmen. In diesem Hotel sind die Mitarbeiter:innen nicht nur freundlich sondern auch hilfsbereit. Diese Motivation ist leider eine Seltenheit auch bei den Luxus-Marken von Accor. Wenn ich mit M Gallery am Konzert Haus in Wien, ist hat dieses Hotel viel besserer Service. Wenn ich vergleichen den Service in diesem Hotel mit Pullman in Stuttgart oder Mercure in Mailand, der Unterschied ist wie Himmel und Erde. Für mich als Geschäftsreisende ist es wichtig das ein Hotel gute Mitarbeiter:innen hat - Erfahrung, Teamgeist und Motivation. Ich möchte mich bei den Mitarbeiter:innen bedanken für meinen unvergessliche Aufenthalt.

From the moment I walked through the door,I was met with the loveliest smile and welcome from a lady,who's name began with K-i think it was Karmel.From then on,every member of staff was courteous,professional but most importantly for me,warm.The beds,sheets and duvets are super comfortable and the location of the Hotel was ideal for me-a 3/4 minute walk from the train station.I would love to stay here again-I highly recommend it.

As we arrived by train, this was greatly located just a 5 minute walk from the station. It’s then just 2 minutes to the rhine river and at the start of old town. So a great base for exploring. It’s also just across the road from the Ludwig museum. The staff were all pleasant and helpful helping us plot the best way to attack the all the Krismas markets (the whole reason for our trip to Germany). The room was a good size with a great view of the cathedral. The bathroom was clean and the hot water came on very quickly. But thought it was a bit weird that there wasn’t shampoo and conditioner provided, just body wash. It was nice stay and if we return, would go there again.

First up this is right in the middle of town with everything within walking distance. 3 Christmas Markets, the main shopping street & the old town. With its own car park it ticks every box. Rooms are large enough and spotless with daily cleaning. Second visit for us. Breakfast has everything you could want. Staff very friendly and English speaking. Negative, if you want one. For some obscure reason they decided to replace the internal wall with glass between the bathroom and bedroom. So from the bedroom the person using the toilet is in full view.

What an absolute treat. Great location in the centre of the city, so close to the markets. All staff were great and very helpful. Breakfast service was brilliant. Quirky car park was excellent and felt very safe with facility. Room very comfortable and tidy. Lift had a problem so only one working but not major issue