メルキュールホテルゼフェリンズホーフケルンシティ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 3,467 件のレビュー

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Severinstr. 199, Einfahrt Tiefgarage:, Kleine Spitzengasse, 50676 ケルン, ドイツ

説明

ホテルのその他の情報

  • ズュートシュタットの中心に位置する、静かな中庭付きの4つ星ホテル

  • ケルンのセヴェリン通りにあるメルキュール ホテルです

  • 丁寧でフレンドリーなスタッフにお任せください

  • 冷菜・温菜を取り揃えた豊富な朝食ビュッフェをご用意しています

  • ケルンのメルキュールホテルは公共交通機関へのアクセスが非常に優れています

当ホテルの客室

ホテル所在地

メルキュールホテルゼフェリンズホーフケルンシティ

Severinstr. 199, Einfahrt Tiefgarage:, Kleine Spitzengasse
50676 ケルン
ドイツ

GPS:50.929514, 6.957017

電話番号
ファックス +49 221 2013666

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

RELAX - FOOD, DRINKS & YOU

お食事、お飲み物でおくつろぎください。当ホテルのバーは、リラックスできるリビングルームのような雰囲気です。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  3,467 件のレビュー

トリップアドバイザーの評価  4.0/5  1,611 件のレビュー

2025エクセレンス認証

Almost 5*... until check-out.

トリップアドバイザーの評価 4.0/5

johan d トリップアドバイザー認証口コミ

Very nice hotel. Nice cosy bar with nice, friendly staff. Near to the city center (10min walk) but not in the city center. Rooms are clean and internet works as it should work. Breakfast is fine with plenty to choose from. We were there for an exhibition and it is extremely convenient when you have to go to the koelnmesse. Just next to the hotel is the tram line and you're only 3 stops away from the messe, so no traffic jams if you want to go in that direction. I would have given 5 stars, until we checked out... We gave our credit card details in advance to arrange the costs at the bar and rooms were prepaid so normally it should have gone very smoothly. Unfortunately it took 30(!) minutes to check out. I don't know what they had to do or what was wrong but we were given several documents to sign, the girl at the reception made a mistake so we had to resign the same document, she couldn't find her stapler,... it was chaos! If it wasn't for the check-out it would have been a perfect stay but our last expercience in the hotel brought it down. I would come here again (mainly for the easy travelling to the koelnmesse) but I hope they improve their check-out procedure.

Dear Guest, Thank you very much for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed our hotel, the cosy bar, the friendly staff, and our convenient location near the city center and Koelnmesse. We sincerely apologize for the delays and confusion during your check-out. Your experience does not reflect the standard we aim to provide, and we will review our check-out procedures and staff training to ensure smoother and more efficient service in the future. We truly appreciate your understanding and your kind words about your overall stay, and we would be very pleased to welcome you back on your next visit. Kind regards, your Mercure Team from Cologne

AVOID

トリップアドバイザーの評価 1.0/5

mariamQ3121CS ファミリー - トリップアドバイザー認証口コミ

Lack of service from staff shocking. Staff simply rude & unhelpful. Wish I had researched more as I would not have entertained this place.

Dear Mariam, We’re very sorry to hear about your experience. This is certainly not the standard of service we aim to provide. Your feedback regarding staff attitude and service has been noted, and we will address it internally to prevent such issues in the future. We apologize for the negative impression and hope to have the chance to restore your trust. Kind regards, your Mercure Team from Cologne

Not the best 4 star hotel I've stayed in

トリップアドバイザーの評価 1.0/5

TinaY197 トリップアドバイザー認証口コミ

Lobby looks lovely..but rooms need updating..woodchip wallpaper..smell of drains throughout..and sink and loo not clean...we never had our milk replenished but that's ok because no cups either...the hotel is abit out of town just a bad experience overall

Dear Tina, Thank you for taking the time to share your feedback. We’re very sorry to hear that your stay did not meet your expectations. We appreciate your comments regarding the room condition, cleanliness, and amenities, and we will review these points carefully to improve our services. Your experience is important to us, and we hope to have the opportunity to provide a better stay in the future. Kind regards, your Mercure Team from Cologne

お客さまの声 4.0/5

Koji M. ビジネス - 確認済みレビュー すべて

ケルンメッセでのイベントのために利用しましたが，交通の便が良く市の中心部も会場にも快適に移動できました

Dear Mr. M., Thank you for your feedback! We’re glad to hear that you enjoyed our convenient location and the easy access to both the city center and the Cologne trade fair. We understand that prices can be higher during major events, and we appreciate your understanding. We hope to welcome you back for another comfortable stay in the future! Sincerely, Essendi Germany GmbH Mercure Hotel Severinshof Köln City

Great staff

トリップアドバイザーの評価 5.0/5

Gerry C トリップアドバイザー認証口コミ

I already submitted a review for this hotel but it seems to have goe to another hotel unfortunately. We stayed here for 4 nights for a special occasion. We had 3 rooms for 5 siblings. Hotel was perfect for our stay. Cathedral river and all city attractions easily accessible by walking. The staff throughout the hotel were great . Special word for Tamara and Michael in the bar. We ended each of our days in the bar and were so happy with service and atmosphere. Rooms were spotlessly clean and well serviced. Great experience and would love to come back in the future

Dear Gerry, Thank you so much for sharing your wonderful feedback! We’re thrilled to hear that you and your siblings enjoyed your stay and that the location made exploring Cologne so easy. It’s fantastic that Tamara and Michael made your evenings at the bar so memorable—we’ll be sure to pass on your kind words. We look forward to welcoming you back for another great experience in the future! Best regards, your Mercure Team from Cologne

との提携 TripAdvisor

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。