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Mercure Hotel Trier Porta Nigra 4 つ星

お客さまの声 4.5/5 3,211 件のレビュー

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Mercure Hotel Trier Porta Nigra
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ホテルのその他の情報

  • An ALLSAFE certified hotel

  • Superior and privilege room with a view of Porta Nigra

  • Car park, parking garage right at the hotel, special price - hotel guests.

  • Old town next to the hotel, reachable on foot

このホテルはPlanet 21に参加しており、ホスピタリティ向上のために活動しています。

ホテル館内および周辺のサービス

チェックインは15h00からです

チェックアウトは12h00です

有料サービス

サービス情報とお役立ち情報
  • オンラインチェックイン
  • Wi-Fi/インターネットアクセス
  • 駐車場
  • 完全禁煙ホテル
  • エアコン
  • ホテルスタッフが応対可能な言語
  • フロントデスクは24時間対応しています
  • アーリーチェックイン/レイトチェックアウト 有料サービス
  • ドライクリーニング/アイロン 有料サービス
  • ブティック/ショッピング
ケータリング
  • 朝食 有料サービス
  • レストラン1軒
  • バー1軒
  • ルームサービス
  • 軽食と飲み物の自動販売機 有料サービス
レジャーとアクティビティ
  • テニスコート 有料サービス
  • ビーチとウォータースポーツ 有料サービス
  • その他のスポーツアクティビティ
ビジネスサービス
  • 会議室6室
  • コピー/印刷サービス利用可能

ホテル所在地

Mercure Hotel Trier Porta Nigra

Porta-Nigra-Platz 1
54292 trier
ドイツ

電話番号: +4965127010

ファックス: (+49)651/2701170

チェックインは15h00からです

チェックアウトは12h00です

  • B51 : 

  • 飛行機で

    FRANKFURT HAHN 65km / 41 マイル

  • 飛行機で

    LUXEMBOURG AIRPORT 40km / 24 マイル

  • 電車で

    TRIER 0.5km / 0.31 マイル

GPS:49.760239, 6.644096

当ホテルの客室

At the 4-star Mercure Hotel Trier Porta Nigra, you have the choice of Standard Rooms with single or double bed and Superior and Privilege rooms equipped with double beds. The Superior and Privilege rooms overlook the Porta Nigra, as do our hotel's two Maisonette Suites. All 106 rooms are air-conditioned and have WIFI access. One child aged up to 12 may stay in their parents' room free of charge.

レストランとバー

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RESTAURANT PORTA

お料理の種類: 郷土料理

You can enjoy regional and international dishes in the pleasant atmosphere of "Porta" restaurant from 6 to 9pm. Opening hours may vary.

VIS-À-VIS

A glass of wine after work or the favorite cocktail - in our bar "Vis à Vis" with Wi-Fi access we are set to every wish. Currently, our kitchen is open from 6 p.m. to 9 p.m.

VIS À VIS

A glass of wine after work or the favorite cocktail - in our bar "Vis à Vis" with Wi-Fi access we are set to every wish. Currently, our kitchen is open from 6 p.m. to 9 p.m.

非契約写真

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ミーティングとイベント

会議室

  • 会議室の数:6

  • 最大サイズ:155 m²

  • 最大ご利用人数:160 人

  • パーティの最大ご利用人数:64 人

詳細

お客さまの口コミ
Mercure Hotel Trier Porta Nigra

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ 4.5/5

3,211 件のレビュー

トリップアドバイザーの評価 4.0/5

1,076 件のレビュー

hotel in a good position

トリップアドバイザーの評価 4.0/5

781willi Business - 10/08/2020 トリップアドバイザー認証口コミ

The hotel is directly in front of the porta nigra. Easy to reach also the city center with all the shops and caffees.Rooms are good. Breadfast too. Parking space is unfortunately very expensive.The bar opens unfortunately only in the evening 5pm.

Don't bother with breakfast

トリップアドバイザーの評価 3.0/5

Robert H 28/07/2020 トリップアドバイザー認証口コミ

The staff where very nice and helpful at the front desk and the hotel was clean. It is also in an excellent location. My negative comment is about breakfast. I asked what the breakfast was like since it is during COVID and was told it would be a full buffet. It was dry scrambled eggs, so kind a sausage and beans. The bread and croissants where are dry and stale. I only took breakfast as I wanted to get up early and eat before cycling for the day and this was terrible.

Very good hotel ogkind service

トリップアドバイザーの評価 4.0/5

teacherDK 24/07/2020 トリップアドバイザー認証口コミ

This is a very fine hotel. Very helpful persons at the reception. The room was fine and clean, ours overloking the Porta Nigra. Breakfast was fine and the restaurant spacious. The bar was open from 5o'clock and it is possibly to sit outside and enjoy af good german beer. It seems like it was build in the 1970'ies when you looked at the breakfast-restaurant and the broad staircase from the reception. The bathroom was also Accor-classic, which gave us a lot of space to put out things and everything worked fine and was very clean, which felt good and safe in covid-19-times

Unfriendly staff at reception, not paying attention

トリップアドバイザーの評価 1.0/5

AbataSmith Couples - 02/01/2020 トリップアドバイザー認証口コミ

We booked a room with a view on the Porta Nigra. These rooms are more expensive but we thought it would be worth it. When we checked in and went to the room, we realised that we got a room with a 'view' but on the carpark at the back of the hotel. As we cannot imagine that the booking systems used by Mercure do not indicate the type of room their guests are booking, we assume that the very unfriendly receptionist was not paying attention or worse ... tried to cheat. Our very positive impression we got at the Mercure in Koblenz the night before, changed completely to a very negative one of Mercure and Accor in general.

I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within the reservations department including the check-in procedures. Sorry to also learn that the behaviour of the staff at reception was less than satisfactory. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again. Best regards, Anja Ahnen General Manager

nice hotel

トリップアドバイザーの評価 4.0/5

799eric Couples - 23/09/2019 トリップアドバイザー認証口コミ

Rooms clean and recently renovated. Staff were very friendly and helpful but I had asked for a room suitable for disability and ended up with a room at the far end of the 5th floor = not good in event of emergency.

Thank you so much for the positive review and the nice remarks especially on the staff! I will also thank you for the suggestions on improvement regarding the room. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. We hope to welcome you as our guest soon again. Best regards, Anja Ahnen General Manager

Great place to stay in Trier...

トリップアドバイザーの評価 5.0/5

Ncas Couples - 30/06/2019 トリップアドバイザー認証口コミ

Great Mercure hotel from Accor group... we had superior double on 5th floor with view of Porta Nigra - well worth the extra! Very efficient and quiet A/C which was absolutely necessary when the temp was 36deg outside. Nice breakfast but pricey at E16.. Car parking was E13 per night but was right below the hotel and well lit and easy access.

Thank you so much for the excellent rating and the great feedback. We are very pleased that you enjoyed our services and your overall stay with us. Regarding the cost for our breakfast buffet, I would like to explain that it is based on our high standards which include quality ingredients, fresh products, and a variety of food items - an offering that is appreciated and expected by a majority of our guests. I would like to ask you for understanding. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Anja Ahnen General Manager

Good views and excellent food

トリップアドバイザーの評価 4.0/5

Douglas A Couples - 28/05/2019 トリップアドバイザー認証口コミ

Hotel overlooking the Porta Nigra was convenient to the town (just across the road) and railway station. The room was a little tired but still good value for money, and the restaurant food was consistently very enjoyable.

Thank you very much for your visit and for taking the time to review your stay with us. We are very pleased that you rated us highly and are delighted that you really enjoyed your stay with us and the restaurant food in particular. We hope to welcome you as our guest soon again. Best regards, Anja Ahnen General Manager

Nice Stay

トリップアドバイザーの評価 4.0/5

MikeK2579 Couples - 06/05/2019 トリップアドバイザー認証口コミ

Reception staff were very friendly and the Hotel is well positioned being only a short walk into the main shopping area. We did have a little problem or the Hotel did as we received a phone call asking us to move rooms as there was a problem with ours. as we were miles away driving the Hotel staff moved all our belongings to the next room and left us with a bottle of wine and chocolates. The only thing we did struggle with was getting the temperature right in the room for comfortable sleeping, it always seemed too hot for us but we should of probably asked for help. all in all a very pleasant stay in a lovely city.

Thank you very much for the positive review. It is rewarding for us to know when or hotel property and services leave you satisfied and to receive respective ratings and great feedback on the staff in particular. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Anja Ahnen General Manager

Wonderful location but the hotel is tired

トリップアドバイザーの評価 4.0/5

Malcolm H Couples - 23/12/2018 トリップアドバイザー認証口コミ

We have stayed in several hotels in Trier but the Mercure still has an unbeatable location overlooking the Porta Nigra. Inside though the building is feeling tired with our "superior" room lacking adequate heating and the shower panel leaking water. Cost cutting by replacing china mugs with paper ones adds to the general feeling that this hotel is now well past its best.

Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with my team. Please accept my apologies for the inconveniences you had to deal with. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I very much hope that on your next visit we will leave you completely satisfied. We would be honored to welcome you back. Best regards, Anja Ahnen General Manager

Very good - great view!

トリップアドバイザーの評価 4.0/5

Tim R Family - 27/08/2018 トリップアドバイザー認証口コミ

Hotel room right opposite the Porta Nigra so very central. Great view. Handy car park which is very helpful. Friendly staff. Clean room. Only stayed the night but everything fine. I would stay here again.

Thank you very much for your friendly message. It´s gret to read that you will come back for your next visit. Kind regards Your Team from Mercure Hotel Trier Porta Nigra

Good location

トリップアドバイザーの評価 5.0/5

allanald46 Couples - 20/08/2018 トリップアドバイザー認証口コミ

First impression the receptionist was a bit blunt or direct but that was probablly the only downside to our visit. The room was clean an very large and covered every thing you might require in an hotel room and bathroom. Cross the road an your in the town centre what more could you ask.

We very much appreciate your comments regarding your stay at the Mercure Hotel Trier Porta Nigra. It is always a pleasure to receive positive feedback. We will share your comments with our team. We hope your next visit will be as pleasant as the previous one. Your Team from the Mercure Hotel Trier Porta Nigra

Personell very unfriendly

トリップアドバイザーの評価 2.0/5

sgaburro Couples - 05/07/2018 トリップアドバイザー認証口コミ

The most unfriendly personel I have ever met. Really unpolite. Rooms very old in style. I never met such a bad personal in all my staying anywhere. I wished I would have taken another hotel. Especially the night receptionist was horrible (we arrive at 10 pm)!

Good morning, thank you for your feedback. We deeply regret that you had to do this experience in our house. This is absolutely not our standard. With the affected employees was already spoken that such a situation does not happen again. We apologize for the inconvenience. Best regards from Trier Your team from the Mercure Hotel Trier Porta Nigra

Good location

トリップアドバイザーの評価 4.0/5

terryS2847KX Friends getaway - 24/05/2018 トリップアドバイザー認証口コミ

Nice hotel in a good location about 5 mins walk to the center of town and lots of restaurants. The rooms are clean and tidy our room was a bit outdated but fine just the same. Staff in hotel very friendly.

Thank you for your short review. Itßs great to read that you are convinced by our staff. We look forward to welcome you soon again. Kind regards Your Team from Mercure Hotel Trier Porta Nigra

Nice stay at the Mercure Hotel Trier Porta Nigra

トリップアドバイザーの評価 5.0/5

Rudi D Couples - 05/05/2018 トリップアドバイザー認証口コミ

We had a very good experience with our staying at the Mercure Hotel Trier Porta Nigra. The hotel is easy to reach by car and there is a parking available. From there everything in the city is reachable on walking distance. Staf in the hotel is very friendly en willing to help. Rooms are spacious, very well equiped and clean. Breakfast is very good and served in a spacious and beautifull restaurant with a view on the Porta Nigra

Good morning, thank you for the great review. We already forwarded your comments to our team. We look forward to welcome you again soon. Kind regards Your Team from Mercure Hotel Trier Porta Nigra

Stay@Porta NIgra

トリップアドバイザーの評価 4.0/5

J B Solo travel - 09/04/2018 トリップアドバイザー認証口コミ

Excellent location in front of the Porta Nigra and extremely close to the city Center. Nice rooms with full of space and facilities. Parking available at the hotel. Friendly personnel. Shower temperature a bit difficult to control.

Good morning, thank you for your review. Great to read, that you enjoyed your stay with us. We forwarded your comments regarding the shower to our technical department. We look forward to welcome you soon again. Kind regards Your team from Mercure Hotel Trier Porta Nigra

Wonderful place!

トリップアドバイザーの評価 5.0/5

osmerj2018 Solo travel - 15/02/2018 トリップアドバイザー認証口コミ

Perfectly located across from the Porta Nigra, it filled up with 5th floor window with a tremendous view. The room was not flashy but was perfect. A comfortable bed where I slept better than any other stay in Europe. The front desk staff was wonderful and very helpful in navigating me through the city. Highly recommended and way underpriced.

We very much appreciate your comments regarding your stay at the Mercure Hotel Trier Porta Nigra. We will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Your Team from the Mercure Hotel Trier Porta Nigra

Excellent room and view

トリップアドバイザーの評価 4.0/5

arthurmichaelr2018 Couples - 09/01/2018 トリップアドバイザー認証口コミ

Upgraded to a room overlooking Porta Nigra - fabulous view. Lovely room with very nice coffee facilities. Breakfast very good, nice bar friendly service. Secure parking under the hotel very convenient.

Thank you for your great review. We are pleased that we were able to convince you with the upgrade and the view to the Porta Nigra. We look forward to welcoming you again soon. Kind regards Your Team from Mercure Hotel Trier Porta Nigra

Amazing!

トリップアドバイザーの評価 5.0/5

CaliforniaBuzz Friends getaway - 21/12/2017 トリップアドバイザー認証口コミ

Loved the location for visiting the Christmas Markets. Just a short stroll down the pedestrian streets to the central square and the Don. Great hotel. Great breakfast each morning with a wide selection. And friendly staff!

Dear guest, thank you for your review of our house. Great to read, that you enjoyed our breakfast. We look forward to welcome you soon. Kind regards Your Team from Mercure Hotel Trier Porta Nigra

Visit to Porta Nigra

トリップアドバイザーの評価 4.0/5

keng914 Solo travel - 05/11/2017 トリップアドバイザー認証口コミ

Hotel location across road from Porta Nigra could not be bettered. Also within easy walking distance of most of the other Roman related attractions in Trier. Room was very comfortable and cleanliness standard excellent. I did not eat in the Hotel but the restaurant looked inviting. One of the better Mercure Hotels in Germany that I have stayed in.

Thank you for your great review. We are very pleased that you felt comfortable. Maybe we could welcome you again in the future. Kind regards Your Team from Mercure Hotel Trier Porta Nigra

A nice hotel in the city centre of Trier

トリップアドバイザーの評価 4.0/5

hotelbuster Friends getaway - 01/11/2017 トリップアドバイザー認証口コミ

Stayed here for two nights. The hotel is absolute opposite the porta nigra and the room had a view over the porta. Nice but expensive breakfast. Parking 11 euro per night. No gym or spa which was a -.

Thank you for your review. Great that you enjoyed the Porta-Nigra view and the location. We look forward to welcome you again. Kind regards Your Team from Mercure Hotel Trier Porta Nigra

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