Mercure Luxembourg Kikuoka Golf and Spa 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 1,123 件のレビュー

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説明

ホテルのその他の情報

  • Well-being area with heated pool, saunas and jacuzzi.

  • Free WIFI and free parking

  • Located in an exceptional natural surrounding

  • Modular spaces for the success of your events

  • 10 minutes from the airport

当ホテルの客室

ホテル所在地

Mercure Luxembourg Kikuoka Golf and Spa

100 Scheierhaff
5412 CANACH
Luxembourg

GPS:49.593783, 6.312542

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • フィットネスセンター
  • Wifi
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

UM SCHEIERHAFF BISTRO AND VIEW

The bistro Um Scheierhaff welcomes you in a green environment to discover a locally inspired cuisine. The chef has selected for you the best of our regional products to guarantee you freshness and quality through a seasonal menu.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  1,123 件のレビュー

トリップアドバイザーの評価  4.5/5  1,105 件のレビュー

2023エクセレンス認証

Don’t bother..

トリップアドバイザーの評価 2.0/5

badincanka トリップアドバイザー認証口コミ

Smelly, old hotel. That is the only way to describe this place. Never stay at Mercure hotels and now we know why. 1 ngt stop over on route to Austria was more than enough. The lobby smelled of cigarette smoke, it hit u as soon as u walked in, the lift wasn’t much better.. Very old fashioned, it looks like it hasn’t had a makeover since 1990. Come on Luxembourg, you can do better than this.

Dear Guest, Thank you for taking the time to let us know about your experience. We are sorry that your stay did not go well. We are surprised by the smell of cigarettes, perhaps due to people at the entrance of the hotel when opening a door. As for the old-fashioned aspect of the hotel, we would like to inform you that a renovation project is underway. We hope to see you again for another stay and offer you a better experience at Mercure Luxembourg Kikuoka Golf & Spa!

Perfection

トリップアドバイザーの評価 5.0/5

AMACSPORRAN Solo travel - トリップアドバイザー認証口コミ

I have to be honest - I have been visiting this hotel for over 15 years. Each time I come, I am made to feel welcome beyond what you normally find in a hotel. This time was no exception a great welcome on arrival and the hotel had my preferred room location available, it was so good to enter and the temperature was set to cool. I had been riding all day and was in need of getting the leathers off and into a warm shower before heading down to the Eagle Bar for some beer and something to eat. Sitting out on the terrace watching the golfers go by is really relaxing and the staff are always very attentive. My night sleep was comfortable and refreshing and the breakfast that followed was of vast choice and very well organised. I was topped up and ready for a ride up the Moselle. A full day out through wonderful scenery and fantastic roads both in Luxembourg and Germany was eventually brought to a conclusion and back to the hotel where my room had been perfectly cleaned and returned to how one would expect. The rooms staff always seem to be so polite when you speak to them and happy to engage, this is not what you find in every hotel! My second evening on the Eagle Bar terrace was very relaxing and Pavel was the man serving. He was really great, always looking out for his guests and ready for the next order - I appreciate his not over zealous attention. I feel bad pointing one person out from the whole team as they all work so hard to make our stay in their hotel perfect. The breakfast the next day was just great and I managed to finish before a light shower of rain, pack up my cases and head back to the port for me ferry home, whilst all the time thinking of how I enjoyed my stay once again at Kikuoka.

Dear Guest, We thank you for your excellent review. We would like to thank you for giving us very detailed information about your stay. This kind of feedback helps us a lot to improve our services. We are pleased that you liked the room, its facilities and the Eagle Bar. We are delighted that you enjoyed our breakfast and our personnel; we transmit your comment to our staff, who will be very happy to hear that your stay went well. We hope to see you again for another relaxing stay at Mercure Luxembourg Kikuoka Golf & Spa!

Nice Hotel in the Countryside

トリップアドバイザーの評価 4.0/5

joshh958 ファミリー - トリップアドバイザー認証口コミ

2 adults and a 3 year old + 1 dog. 2 Night stay in July. We stayed in a split level room, which are very spacious. The main bed is very nice, my toddler decided to kick me out of that for the second night and had to sleep on the sofa bed which wasn't comfortable. They could do with getting proper aircon in the rooms. The hotel is attached to a golf club and the ground around are very nice. We didnt eat in the restaurant as i had read on here it wasn't very good. It was also very expensive. 15 minute drive down to Remich on the German border there are some nice places to eat. We went looking for a bar in the hotel, we found the golf clubhouse which we weren't made to feel welcome, funny looks from the golfing members and the staff looked at us as if we weren't meant to be there. Which is weird, wasn't asked if we needed any assistance. So we walked back to the room without getting a drink. Reception staff we spoke to were very nice and helpful. NOTE: On the door they have a hanger to let people know your pet is in there alone and the owners are out so don't disturb, which i found really good,

Dear Josh, We thank you for you review. We are pleased that you enjoyed our services (room and hotel). We take good note concerning the sofa bed and the air conditioning in the room. For the bar access, every guest are welcome in this place and we are sorry if you felt bad at the entry, we transmit your review to the bar staff to avoid this happening again. . We hope to welcome you again for another relaxing moment at Mercure Luxembourg Kikuoka Golf & Spa.

Best hotel I have visited in luxembourg

トリップアドバイザーの評価 5.0/5

mehmett877 ビジネス - トリップアドバイザー認証口コミ

This is a fantastic hotel on lovely grounds. The rooms are spacious especially if you get lucky enough to get a split level room and service is impeccable. I stayed here for 2 weeks during covid and they were absolutely amazing at dealing with requests while still managing everybodies safety. The brealfast is great and so are all the staff. I love the spa and gym and generally walking around the grounds. One gripe is that the bar food was pretty bad and so was the room service food. With the hotel being out of the way you dont have much choice but to travel for food or plan ahead and bring something back to the hotel. This isnt quite enough to mark the hotel down even 1 point though as it is a lovely relaxing hotel.

Dear Guest, We thank you for your excellent review. We are pleased that you appreciated your room, our personnel, our Spa area and our hotel in general. We are sorry for your experience with our bar and our room service, we transmit to our restaurant team. We hope to welcome you again soon for another relaxing moment at Mercure Luxembourg Kikuoka Golf & Spa and to give you an better experience in our restaurant!

One of the worst brunch ever

トリップアドバイザーの評価 1.0/5

fdr78 ファミリー - トリップアドバイザー認証口コミ

Poor quality of food, quantity not foreseen for the guests, and overall the Sunday brunch is an experience that I would never re-try. We had to ask twice for the eggs (only one choice that they call “scrambled eggs”) and the bacon (which was more boiled than grilled). Bread not fresh and patisserie seemed that was prepared the day before. Water is not included. Very poor choice of warm dishes. No indication of what type of dish was presented on the buffet nor allergens. Service not at Mercure level expectation. Luckily there was a glass of cremant included and the view on the golf field. If you are looking for a real Sunday brunch go elsewhere.

Dear fdr78, We thank you for sharing your brunch experience with us and regret that our buffet and service was not as expected. Be reassured that your comments will be share with our teams in order to improve our service and our offer. We hope to have the chance to welcome you again in the future and that you will give us a second chance to show you our great food buffet and service. Kindest regards

との提携 TripAdvisor

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