Stayed two overnights before travelling on Eurostar from St Pancras. So convenient. Classic rooms are small but bed is super comfortable and amazing sheets. Breakfast buffet exceptional.

Lovely hotel, very clean. Pleasant staff

Pleasant staff at reception and breakfast. Bed was good size and comfortable

Very nice hotel. Perfectly situated between Euston and St Pancras- we were going on the Eurostar to France. Enjoyed a meal in the restaurant. Very good atmosphere.

Stayed for 4 nights. Well maintained and clean.

Rooms are too hot

Excellent location and exactly the levels of quality and service you would expect from the Pullman brand. The restaurant is very good in the evening and there was a huge selection at breakfast. The rooms are of a generous size and very clean.

Wonderful hotel in good location. Helpful and welcoming staff. Nice food selections at the breakfast. Need to improve the sound proofing between the rooms especially in the toilet

Stayed many times (pre pandemic) - location obviously great … reception was slow at check in, the rooms feel run-down and the club vibe in the lobby is just annoying (loud music most of the day)…. And breakfast was bare minimum

Staff were outstanding,Mark & Tanese could not do enough for us. Food in dining room was well presented,tasteful & staff very hospitable. The taxi situation was terrible,they could not get into the hotel due to a new bike lane & it was impossible to flag a cab at anytime,very stressful,suggest to guest to use Uber or Addison Lee.

It was my first stay at this hotel and as a Preferred hotel for our company, I expect to be back more often. I had heard great reviews about the hotel from colleagues, but have to say, I was a bit disappointed. The rooms were not as I would have expected for the rating of this hotel, very basic. I had issues with the toilet and the sink in the room, and this was late at night, so you can understand whey I didn't report it until the morning, as I knew it would involve changing rooms. The one huge advantage is definitely the gym helped by the fact it's Technogym equipment and the gym isn't located in the basement, and it has 24h access. On check out, when I told the staff of my issue with the toilet and sink, they were very understanding, and I had complimentary breakfast.

In London for a conference - nice modern hotel with a great location and very friendly staff

Our stay started with a friendly greeting from your very helpful doorman Paolo. From there on it was great service. I would also single out Eduardo on reception for whom nothing was too much trouble. We enjoyed several meals in the restaurant. The gin selection was also amazing. Our room was clean and very comfortable and quiet. Overall a very enjoyable stay and when back in London will use the Pullman as our base.

Just spent 3 nights at Pullman London St Pancras. We upgraded to a deluxe room before arrival and unfortunately after starting to unpack we found that the safe deposit box and the air con were not working! The technician could not rectify the air con fault and we ended having to repack and move to another room on a lower floor (the original room was on a high floor with good view). Other than this hiccup the rest of the stay was enjoyable. The deluxe room was clean with a spacious toilet. The rain shower head and Nespresso machine were a treat. My request for late discharge was granted without any fuss. Counter staff were courteous. Overall a pleasant stay. Would have given 5 stars if not for the 1st room hiccup!!

I travel every month in this hotel and month after month they are not providing the right level of service, it's a 4 stars hotel, and they are always new poeple who are not use to work with accor membership guest, they don't know how it's work and never ask me a credit card for exemple, you are going to take a breakfast in the morning and the desk said to you the you need to go back to the main desk to leave a credit card if you want to take a seat. Technically they use keys who alway stop to work after 24h, you are at the 12th floor and you need to go back to the lobby to ask other key, it's annoying to always have this issues, they explain to you that it's because you put your card close to you phone that you didn't, etc ....