Pullman London St Pancras Hotel 4 stars

Room was immaculate and well maintained. Really comfy bed and pillows. Lively reception area.

The hotel is well located and staff pleasant but it is not acceptable that there was no housekeeping unless requested. Other chains I have stayed in recently eg Hilton do offer housekeeping as routine. Also better covid safety standards eg sanitizer everywhere and wipes in your room. The other issue is standard of the room. When I got to my room (721) I noticed a damp area on the ceiling. I should have raised it but was in a hurry. 2nd night at 0355 water starts dripping through. Not good enough!!!! Your team should be onto this sort of thing. When I mentioned it on check out it was not well handled. I got an ‘oh really sorry’ and nothing else. Will I stay again - unlikely. I am in London at least twice a month with work and there is also a big meeting meeting planned in October when 10 of the Executive team wanted to be located together. Will we be booking Pullman - sadly no.

Great location with easy access to Kings Cross/ St Pancras/ Easton. Friendly, first class service and willing to go the extra mile. We were happy to revisit this location, which was a favorite of ours pre- pandemic lockdown and it lived up to expectations.

Only down was the bad music played too loudly in dining room at night. Lack of laundry service was a problem, though due to covid. Many of staff recognized us, was home from home, will go there again.

We chose The Pullman for a short London break. It is well located alongside St Pancras Station. Every member of staff we interacted with were friendly, welcoming and highly professional. The rooms were excellent as expected and the food at the GA restaurant was great.

Great Stay. Well located.

Lovely hotel staff very polite and helpful . All staff seem happy in their job . Hotel clean and tidy . 5 mins walk to kings cross . Nice walk to granary square and coal drops yard . Nice restaurants there and trendy place it’s the new place to go .

Friendly and helpful staff throughout the hotel. Always polite and welcoming. Room was clean and the experience was great from arrival to departure.

Very welcoming on arrival, superb staff, spotless room. Very stylish bar and restaurant

We always choose the Pullman London St Pancras when we visit London. Perfectly situated between Euston and Kings Cross stations and undergrounds. We can fall straight off the train into our hotel. The hotel has a wonderful vibe. Staff are always so pleased to see us. Rooms are great. Cocktails in the bar each night add to the experience. Definitely worth a stay. We’ll be heading back there soon.

Very attentive staff, and very well appointed bar/eatery. Hotel decor is very beautiful too. Our room was a junior suite. It was a little tired looking with water-marks on the ceiling, but was very quiet (when windows were closed), and gave us enough room for our 3 night stay. Unfortunately the room service menu was a big letdown. We were attending various events which meant returning to the hotel approx mid-night, but all that was on offer to us was a charcutier plate, or cheese plate, or Cesar salad. There are other simple dishes that could have been on offer such as a sandwich, or toastie etc. Also our food tray from our first night wasn't collected from outside the door for 2 days...not very sanitary.

Booked via secret escapes for two nights , really good deal. Fabulous room , loved the shower , great breakfast , so much choice !

Excellent service, excellent rooms and great food.p

Perfect location to explore London with young family and ideal for trains out of Kings Cross and St Pancras. Nothing too much bother at breakfast, great service!

Generally a very goid stay and the staff were very helpful. Apart from the expresso machine not working, room was excellent. Overall, i will stay there again