Pullman London St Pancras

Pullman London St Pancras 4 stars

Customer review rating (ALL Rating) 4.6/5 2,315 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • A few moments away from King's Cross, St. Pancras (Eurostar) and Euston Station

  • Award-winning GA KingsX Bar & Restaurant. Vibrant and stylish.

  • Modern guest rooms and 13 disabled accessible rooms

  • 17 flexible state-of-the-art event spaces to cater for all needs

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Pullman London St Pancras

100 - 110 Euston Road
NW1 2AJ LONDON
United Kingdom

  • BUS:  10,30,73,205,390 British Library

  • CIRCLE LINE:  CIRCLE LINE KING'S CROSS

  • HAMMERSMITH LINE:  HAMMERSMITH LINE KING'S CROSS

  • METROPOLITAN LINE:  METROPOLITAN LIN KING'S CROSS

  • NORTHERN LINE:  NORTHERN LINE KING'S CROSS

  • NORTHERN LINES:  NORTHERN LINE EUSTON

  • PICCADILLY LINE:  PICCADILLY LINE KING'S CROSS

  • VICTORIA-/NORTHERN LINE:  VICTORIA LINE EUSTON

  • VICTORIA-/NORTHERN LINES:  VICTORIA LINE KING'S CROSS

  • By plane

    GATWICK At 56km / 34 miles

  • By plane

    HEATHROW At 26km / 16 miles

  • By plane

    LONDON CITY AIRPORT At 12km / 7 miles

  • By plane

    LUTON At 55km / 34 miles

  • By plane

    STANSTED At 56km / 34 miles

  • By car

    A40 At 1km / 0 miles

  • By train

    EUSTON At 0km / 0 miles

  • By train

    EUSTON STATION At 0km / 0 miles

  • By train

    KG CROSS ST PANCRAS At 0km / 0 miles

  • By train

    KING S CROSS At 0km / 0 miles

  • By train

    VICTORIA At 5km / 3 miles

GPS:51.52851, -0.127689

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

GA KingsX

GA KingsX combines both glamour culture and the contemporary modern era mixed with London's vibrant feel. Offering a creative twist of Modern European and British Food, this is all topped off with an attractive cocktail list and 50 Tastes of Gin.

Our accommodation(s)

Rooms ranging from Classic to Deluxe, or upgrade to our exclusive Deluxe Suites with panoramic views across London, your every need is met to the highest of standards. Relax in our bespoke beds and refresh under a stimulating rain shower.

Our guest reviews

Our guest reviews for
Pullman London St Pancras

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,315 reviews

TripAdvisor Rating  4.5/5  5,793 reviews

Certificate of excellence 2022

Great location for exploring London

TripAdvisor rating 4.0/5

hubert_raeymaekers Business - TripAdvisor review

Situated near the King's Cross and St-Pancras station(s), this if of course a great starting point for visiting all parts of London. In the hotel itself we enjoyed very much a nice room with a great view, and a fantastic breakfast buffet. But the bar is quite noisy, in particular because of horrible music (according to our taste) : continuous synthetic sounds with a stupid beat under or above it...

Dear @hubert_raeymaekers, Thank you for sharing your feedback about your recent stay with us at Pullman St. Pancras. I was delighted to learn that you had a good stay with us, as well as enjoying our breakfast buffet and the view from your room. While many of our guests appreciate the vibrant atmosphere created by the live DJ set, I am sorry to read that the music was not to your liking. For your next visit, do not hesitate to ask a member of the team to direct you to the quieter areas of GA away from the music. Thank you again for sharing your experience, and I trust your next visit will be truly memorable. Kind Regards, Alfio Scuderi Quality & Guest Experience Manager

Well located hotel

Customer review rating 4.5/5

Rodney C. Families - Confirmed reviews ALL

Stayed with family, two rooms, before travelling by Eurostar to Paris. Comfortable rooms.

Well located, Good Stay

Customer review rating 5.0/5

Daniel Families - Confirmed reviews ALL

First time staying in a hotel in London. Price was reasonable and location was splendid. Even though it was beside the main road it wasn’t noisy. Will recommend anybody to come and stay at the hotel.

Dear Daniel I., We very much appreciate your comments regarding your stay at the Pullman London St Pancras. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Alfio Scuderi Hotel Quality & Guest Experience Manager Pullman London St. Pancras al…

Good business hotel

Customer review rating 4.5/5

Iasha Business - Confirmed reviews ALL

I stay at this hotel every month for my work in London, it has a great breakfast, good beds, and a nice gym. The room service is hit and miss but I usually don’t have time for anything else. Overall it’s a great hotel and the location really works for me. The only time I don’t stay here is when I’m with my partner as we drive and there is no car park facilities.

Great hotel and location

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

A fantastic stay. Really lovely hotel, Views from top floor amazing.. Great experience from check in to check out, Staff very attentive Breakfast is great , everything you need and more

Dear Claire M., We very much appreciate your comments regarding your stay at the Pullman London St Pancras. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Alfio Scuderi Hotel Quality & Guest Experience Manager Pullman London St. Pancras al…

Very well located

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Stayed two overnights before travelling on Eurostar from St Pancras. So convenient. Classic rooms are small but bed is super comfortable and amazing sheets. Breakfast buffet exceptional.

Conveniently placed, near Euston train station

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Lovely hotel, very clean. Pleasant staff

Dear Louise, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Alfio Scuderi Hotel Quality & Guest Experience Manager Pullman London St. Pancras al…

Well located

Customer review rating 3.5/5

Nicola Couples - Confirmed reviews ALL

Pleasant staff at reception and breakfast. Bed was good size and comfortable

Good location

Customer review rating 4.0/5

Denise Couples - Confirmed reviews ALL

Very nice hotel. Perfectly situated between Euston and St Pancras- we were going on the Eurostar to France. Enjoyed a meal in the restaurant. Very good atmosphere.

Good stay.

Customer review rating 4.0/5

Rtrip Couples - Confirmed reviews ALL

Stayed for 4 nights. Well maintained and clean.

Great location

Customer review rating 5.0/5

Tb… Couples - Confirmed reviews ALL

Rooms are too hot

Excellent Location

Customer review rating 5.0/5

Shaun J. Couples - Confirmed reviews ALL

Excellent location and exactly the levels of quality and service you would expect from the Pullman brand. The restaurant is very good in the evening and there was a huge selection at breakfast. The rooms are of a generous size and very clean.

Short trip in London

Customer review rating 4.0/5

Ismail Solo - Confirmed reviews ALL

Wonderful hotel in good location. Helpful and welcoming staff. Nice food selections at the breakfast. Need to improve the sound proofing between the rooms especially in the toilet

Run down rooms

Customer review rating 2.0/5

A Business - Confirmed reviews ALL

Stayed many times (pre pandemic) - location obviously great … reception was slow at check in, the rooms feel run-down and the club vibe in the lobby is just annoying (loud music most of the day)…. And breakfast was bare minimum

Dear Andreas J., Thank you for taking the time to tell us about your experience at the Pullman London St Pancras. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems you encountered and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alfio Scuderi Hotel Quality & Guest Experience Manager Pullman London St. Pancras al…

Great location

Customer review rating 5.0/5

Timothy L. Couples - Confirmed reviews ALL

Staff were outstanding,Mark & Tanese could not do enough for us. Food in dining room was well presented,tasteful & staff very hospitable. The taxi situation was terrible,they could not get into the hotel due to a new bike lane & it was impossible to flag a cab at anytime,very stressful,suggest to guest to use Uber or Addison Lee.

Well located

Customer review rating 3.5/5

Suzanne H. Business - Confirmed reviews ALL

It was my first stay at this hotel and as a Preferred hotel for our company, I expect to be back more often. I had heard great reviews about the hotel from colleagues, but have to say, I was a bit disappointed. The rooms were not as I would have expected for the rating of this hotel, very basic. I had issues with the toilet and the sink in the room, and this was late at night, so you can understand whey I didn't report it until the morning, as I knew it would involve changing rooms. The one huge advantage is definitely the gym helped by the fact it's Technogym equipment and the gym isn't located in the basement, and it has 24h access. On check out, when I told the staff of my issue with the toilet and sink, they were very understanding, and I had complimentary breakfast.

Good Stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

In London for a conference - nice modern hotel with a great location and very friendly staff

Dear Praneet, Thank you for choosing to stay at Pullman London St Pancras and for taking the time to share your experience with us. I am glad that you enjoyed your stay and hope to see you again very soon. All the best, Alfio Scuderi Hotel Quality & Guest Experience Manager Pullman London St. Pancras al…

Very Comfortable

Customer review rating 4.5/5

A S. Couples - Confirmed reviews ALL

Our stay started with a friendly greeting from your very helpful doorman Paolo. From there on it was great service. I would also single out Eduardo on reception for whom nothing was too much trouble. We enjoyed several meals in the restaurant. The gin selection was also amazing. Our room was clean and very comfortable and quiet. Overall a very enjoyable stay and when back in London will use the Pullman as our base.

Dear Alexander S., We very much appreciate your comments regarding your stay at the Pullman London St Pancras. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Alfio Scuderi Hotel Quality & Guest Experience Manager Pullman London St. Pancras al…

Good hotel in excellent location

TripAdvisor rating 4.0/5

DrCheong TripAdvisor review

Just spent 3 nights at Pullman London St Pancras. We upgraded to a deluxe room before arrival and unfortunately after starting to unpack we found that the safe deposit box and the air con were not working! The technician could not rectify the air con fault and we ended having to repack and move to another room on a lower floor (the original room was on a high floor with good view). Other than this hiccup the rest of the stay was enjoyable. The deluxe room was clean with a spacious toilet. The rain shower head and Nespresso machine were a treat. My request for late discharge was granted without any fuss. Counter staff were courteous. Overall a pleasant stay. Would have given 5 stars if not for the 1st room hiccup!!

Dear @DrCheong, Thank you for taking your valuable time to share your recent experience with us. I am sorry that the initial room you were provided with did not live up to our usual standard. Nevertheless, I am pleased that you found our team helpful in assisting you to move to another room, as well as the complimentary late check-out on the following day and that the room you then occupied met your expectations. The entire team hope that you departed with happy memories, minus the issues encountered in the first room and it is our hope that we may have the opportunity to welcome you back to our home again in the near future for a more memorable visit. Kind Regards, Alfio Scuderi Quality & Guest Experience Manager

Service not at the right level for a 4 stars Hotel

TripAdvisor rating 2.0/5

Costes75 Business - TripAdvisor review

I travel every month in this hotel and month after month they are not providing the right level of service, it's a 4 stars hotel, and they are always new poeple who are not use to work with accor membership guest, they don't know how it's work and never ask me a credit card for exemple, you are going to take a breakfast in the morning and the desk said to you the you need to go back to the main desk to leave a credit card if you want to take a seat. Technically they use keys who alway stop to work after 24h, you are at the 12th floor and you need to go back to the lobby to ask other key, it's annoying to always have this issues, they explain to you that it's because you put your card close to you phone that you didn't, etc ....

Dear @Costes75, Thank you for taking the time and trouble to leave a review following your recent stay with us. At Pullman we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. For your next stay, please feel free to reach out to me directly on alfio.scuderi@accor.com and I will have great pleasure in personally taking care of your experience with us. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to Pullman in the near future. If I can be of any assistance to you in the meantime, please do not hesitate to contact me directly. Kind Regards, Alfio Scuderi Hotel Quality & Guest Experience Manager

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