Sofitel Brussels Europe 5 gwiazdki

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 1 713

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Sofitel Brussels Europe - Image 1
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Place Jourdan 1, 1040 BRUKSELA, Belgia

Opis

O hotelu

  • Niesamowita przestrzeń na dachu

  • Doskonałą lokalizacja w odległości krótkiego spaceru od głównych zabytków

  • Przestronny pokój

  • Rooftop une vue imprenable sur la place Jourdan.

  • Darmowa sieć WIFI

Nasze pokoje

Lokalizacja hotelu

Sofitel Brussels Europe

Place Jourdan 1
1040 BRUKSELA
Belgia

Pozycja GPS:50.837704, 4.381243

Telefon
Faks +32 2 235 51 01

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

THE 1040

W 1040 restauracjach szefowie kuchni na nowo odkrywają belgijskie specjały, korzystając z lokalnych i sezonowych produktów. Szykowny i swobodny bar serwuje wyjątkowe koktajle. Zapraszamy Gości do spróbowania wielu belgijskich piw i europejskich win.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.5/5  Liczba opinii: 1 713

Ocena TripAdvisor  4.5/5  Liczba opinii: 256

Certyfikat Doskonałości 2024

Good location, but far from welcoming

Ocena na stronie TripAdvisor 2.0/5

VG_PintoDeSouza Opinia zatwierdzona w TripAdvisor

First, I'd like to start by saying that this hotel has great potential. The location is excellent, particularly for anyone who enjoys the European Quarter, and the Sofitel bed is absolutely fantastic! That said, I've had several issues during my recent stays, which were meant to be relaxing staycations, as I live not far from Brussels. For a while, my wife and I wondered if we had become overly critical or if hotel quality had generally declined post-COVID. After trying other hotels, however, we're convinced our experience was particularly bad here. As the year ends, we hesitated to use some suite night upgrades that are expiring, ultimately deciding it’s not the right time to revisit this property yet. Here’s a list of issues I encountered over three stays: > On my first stay in this hotel, I was assigned an already-occupied room! I entered and surprise, there were people there -- very ashaming; > In two different stays, shower temperature fluctuated between hot and cold. Front office denied previous complaints about the issue, but I later read different similar issues on online reviews; > During my last stay, Housekeeping (presumably) attempted to enter the room at two times while DND was on: once in the late afternoon and again early in the morning (~8 AM). The DND WAS on the door -- else I wouldn't be mentioning it here (goes because there was a reply in my google review on this sense). Other several minor issues throughout the stays detracted from the overall experience, for instance some linked to accor loyalty: > Rooftop bar served extremely poor-quality wines as welcome drink; > For a two-person booking, the welcome amenity was a single 20g individual praliné - this felt unwelcoming and cheap, especially combined with the poor welcome drink experience. I can't forget to say Jimmy from the breakfast is an AMAZING asset for this hotel (hope he is still around). But, in the end, experiences fell short of expectations.

Dear Mr Pinto De Souza, Thank you for taking the time to rate your experience at the Sofitel Brussels Europe. Firstly, I am glad you enjoyed our unique bedding type called MYBED™, composed of a mattress and a topper mattress made of duck down and feathers. Thank you also for sharing your experience about our location and our team member, Jimmy. I will make sure he knows about your lovely comment. Otherwise, I am sorry that your experience did not meet your expectations in all aspects; please allow me to express my sincerest apologies. We totally understand your surprise when entering the room and we sincerely apologies for this issue that should occur at any point. Our Front Office Manager will be informed of this situation. Regarding the fluctuating temperature, I am sincerely sorry you felt the Front Office Team denied the issue, hence, the issue was not fix on time. I have informed our Technical Manager in order to take all necessary steps to improve this aspect in the near future. We present our sincerest apologies for the inconvenience caused. Thank you for clarifying the DND sign was on the door when a Team Member attempted to enter your room on two occasions. We are sincerely sorry for the inconvenience caused. We will make sure all team members have a good understanding and respect for the DND sign. We understand the importance of it. Finally, We are sorry to hear that you were not satisfied with the Accor membership benefits, either with the quality of the wine or the welcome amenity. We will communicate your comment to our General Manager to ensure we improve these two aspects in the future. It is important for us that our ALL members feel in their guest experiences the advantages of being part of our membership. In order to regain your confidence, we will be very happy to offer an upgrade to one of our beautiful Luxury Room with a great view on the place Jourdan with a free breakfast for your future stay with us. Therefore, I will invite you to contact directly our reservation manager Mrs Sophie Galindo via email sophie.galindo@sofitel.com or by phone at the 02 235 51 00. We appreciate you are sharing with us your concerns, and please rest assured that we will do the outmost to make your stay next time a perfect one. Sincerely, Clara Rondini Guest Relation & Duty Manager

Great Staff...

Ocena na stronie TripAdvisor 4.0/5

Paul W Opinia zatwierdzona w TripAdvisor

Mr. Deniau. I must apologize for this late note being sent to you and your staff for our recent stay in Brussels Sofitel. Like anything, we had some hiccups with the hotel and staff upon our arrival. But I want this note to focus on the huge positives of those that we encountered during our week and the levels of service that surpass other Sofitel hotels that we have stayed in over the years and the one that we hold in highest honour (Munich). Morning Breakfast The morning staff (Breakfast) Adina Hamoro & Liliana Zarate; they don’t miss a beat. Their attention to detail, customer engagement is beyond approach and their staff follow them by ensuring all guests are well taken care of. The conversation, care and a sense of “Family” they show in the morning restaurant is over the top amazing. The whole week with these two made our vacation worthy of a return. Now the third wheel that complements the above two (2) ladies is Tina Balepe. One of your morning chefs. She has a grip and control on the meal area like no other and consistently produced quality morning meals and food suggestions. We were introduced to Tina by Liliana and from that moment forward, we were in very good hands and she did not disappoint us or the other guests. We had a list of places and activities we wanted to accomplish on our vacation, but felt more inclined to relax in the restaurant and enjoy our morning time with our new found family. These three (3) ladies and their staff and helpers elevated the service to another level that we have not experienced in all of our travels. Evening Restaurant The Evening Restaurant Manager; young, very well versed to handle any situation, all customers or individual requests. Anthony Ricciardi made our final evening and my Birthday supper probably one of the best I have ever had. He, the servers and the Chefs working that night had their hands full and the restaurant was very busy; but the service was second to none. Again his level of customer engagement was most notable; we enjoyed watching him take care of the patrons and being a part of that level of service. Hotel Bar. Now I must apologize for this. But the Gentlemen working the Main bar that night (British we believe). He introduced us to Anthony for our evening supper and we had spent a few nights having a drink in your bar and between his positive work ability, conversation and amazing customer service he also needed to be recognized for going above and beyond. Please apologize to him for us losing his name, we owe him a drink when we return. Mr. Deniau, the common theme and denominator for all of these staff members is solid work ethics, commitment to ensuring quality service and above all things making the guest/customer feel a great sense of family and just at ease in your hotel while having an amazing experience. Please convey to them our deepest Thank you for taking care of us and to know they all are at the top of their game in the Hospitality service. Until our next visit.

Dear PDW1963, Thank you for taking the time to share such heartfelt feedback about your recent stay at Sofitel Brussels. We deeply appreciate your kind words and are delighted to know that our team provided you with such a memorable experience. It is wonderful to hear that Adina, Liliana, Tina, and Anthony, as well as our bar team, made such a positive impact during your visit. Their dedication to providing exceptional service truly exemplifies the Sofitel spirit, and we will be sure to pass along your thanks to each of them. We look forward to welcoming you back to Sofitel Brussels for another unforgettable stay, and we promise to continue offering you the same level of warmth and care that made your visit so special. Warm regards, Martina Costa Guest Relation & Duty Manager

Solid sofitel in the European quarter of Brussels

Ocena na stronie TripAdvisor 4.0/5

hotsyd22 Opinia zatwierdzona w TripAdvisor

The hotel as the name suggests is in the European quarter of Brussels. It is situated on a large plaza of restaurants, Jourdanplein. It's a short 5-10 minute walk across the park to the European Parliament and that could or could not be convenient depending on where in Brussels you want to be. It is a 500m walk (up a smallish hill) to the nearest metro station and the narrow streets and heavy traffic make this the metro the best way to get around. The hotel is what you would expect from a Sofitel. There is a plaque on the wall - it opened in about 2006 (from memory!) and has not had a refresh since then. It doesn't feel at all tired but it is no longer the most modern. The rooms are comfortable and although their was a problem with our room, it was quickly rectified. There was nothing about the room itself that I could reasonably fault other than the speed of the wifi which was hard to use. Considering that this hotel would attract a number of business travelers, I trust this is a common complaint. The gym was underwhelming and looked like it was designed by someone who has never used a gym. We enjoyed the breakfast which was of good quality and variety. The hotel staff were consistently wonderful. I don't know if I would choose this hotel again. Not that there was anything wrong with it per se but the location wasn't good for us as tourists visiting Brussels, however it may be convenient for you.

Dear Guest, We would like to thank you for your high rating of 54/5 for your stay at the Sofitel Brussels Europe. We are glad you were satisfied with our location, our service and breakfast. I will share it with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sincerely sorry to read that you were not satisfied with some aspects of our Fitness center. As we place a high priority on your satisfaction, I have informed our General Manager regarding your comment. Finally, please accept my deepest apologies for the difficulty you encountered with our wireless network during your last stay with us. Our management has been working on resolving our Wi-Fi issue so that our guests may enjoy a comfortable stay with us. The wifi network has been changed today indeed. We hope to have the chance to welcome you again soon! Sincerely, Clara Rondini Guest Relation & Duty Manager

Great place to stay

Ocena na stronie TripAdvisor 5.0/5

Extraordinary801287 Opinia zatwierdzona w TripAdvisor

The staff at the reception desk is very professional, friendly, polite and helpful. Dali at the concierge arranged the taxi for us to go to the airport without any problem and at a fixed price. We really appreciate his effort. The breakfast dining hall was very well run by the lead staff member and her team. The hotel location is great, as it situates directly in front of a bustling square full of restaurants to choose from

Dear Guest, We would like to thank you for your very high rating of 5/5 for your stay at the Sofitel Brussels Europe. We are glad you were satisfied with our location, our service and breakfast. I will share it with our team, specially to our Front office & Breakfast Teams, as well as Dali our Concierge. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are looking forward to welcome you again soon! Sincerely, Clara Rondini Guest Relation & Duty Manager

Bardzo wygodne łóżko

Ocena klientów 5.0/5

Robert Pary - Opinie potwierdzone ALL

bardzo pomocny personel i miły zwłaszcza Pani na recepcji oraz kelner w barze

Dear Robert, We would like to thank you for your very high rating of 10/10 for your stay at the Sofitel Brussels Europe. We are glad that you were satisfied with our room and the friendly service provided by our staff. Your feedback is truly appreciated, and I will gladly share it with the entire team. I am confident it will inspire and motivate them as we continually strive to enhance the quality of our services. We are looking forward to welcome you again soon! Sincerely, Martina Costa Guest Relation & Duty Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 396 Liczba opinii 9.3/10 Lokalizacja
  • 759 Liczba opinii 8.3/10 Pokój
  • 963 Liczba opinii 9.1/10 Obsługa
  • 32 Liczba opinii 5.4/10 Internet
  • 329 Liczba opinii 9/10 Śniadanie
  • 204 Liczba opinii 8.2/10 Czystość
  • 91 Liczba opinii 8.6/10 Napoje

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