Dear Monsieur, Thank you very much for your excellent review and for recommending Sofitel Brussels Europe. We are delighted to know that you enjoyed the comfort of your room, the attentive service of our team and the quality of our breakfast buffet. It is also a pleasure to know that our flexibility with your early arrival contributed to a pleasant experience. Your kind words regarding our Reception, Concierge and Breakfast teams are greatly appreciated and will be shared with them. We also sincerely appreciate your loyalty as an ALL Classic member. We look forward to welcoming you back on a future visit to Brussels. Warm regards, Keren Van den Daele Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Mr, Thank you very much for taking the time to share your feedback following your stay at Sofitel Brussels Europe. We are delighted to know that you appreciated our convenient location and the friendliness of our team. Your special mention of our Breakfast, Kitchen and Room Service teams is greatly appreciated and will certainly be shared with them. We have also taken note of your comments regarding the German TV channels and the Room Service selection. Your feedback is valuable and helps us identify areas where we can further improve our services. As an ALL Silver member, we also sincerely appreciate your loyalty and recommendation. We look forward to welcoming you back to Sofitel Brussels Europe. Warm regards, Keren Van den Daele Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Monsieur, Thank you very much for taking the time to share your kind feedback following your stay at Sofitel Brussels Europe. It is a pleasure to know that you enjoyed the comfort and elegance of your Prestige Suite King, as well as the warm and attentive service provided by our Ambassadors. Your kind words regarding our team and the care taken throughout the hotel are truly appreciated and will be shared with all of our colleagues. As a member of ALL Accor, we would also like to sincerely thank you for your trust and loyalty. Welcoming guests who choose to stay with us is always a great pleasure, and your recognition means a great deal to our team. We look forward to the pleasure of welcoming you back to Sofitel Brussels Europe for another memorable experience in Brussels. Warm regards, Nora Kadri Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Monsieur, Thank you for taking the time to share your detailed feedback following your stay at Sofitel Brussels Europe. We are pleased that you enjoyed our hotel, your room and appreciated the compensation offered for the cancelled suite upgrade. However, we sincerely apologize for the inconvenience caused by the billing issue, the delay in the voucher refund and the shortcomings you experienced during your stay. We also appreciate your comments regarding the shower safety and breakfast selection, which have been shared with the relevant teams for review. Thank you for your loyalty as an ALL Platinum member. We truly hope to have the opportunity to welcome you back next year and provide you with the seamless experience you deserve. Warm regards, Keren Van den Daele Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Mrs, Thank you very much for your kind review and for choosing Sofitel Brussels Europe. We are delighted that you had such a pleasant stay and that you particularly enjoyed the friendliness of our team, the comfort of our hotel and our breakfast. Your wonderful comments are truly appreciated and will be shared with the team. We hope to welcome you back for another relaxing stay in Brussels. Warm regards, Keren Van den Daele Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Sir, Thank you very much for your wonderful feedback following your stay at Sofitel Brussels Europe. We are delighted to know that you had such an enjoyable experience and that our team, facilities, breakfast and services met your expectations. Your kind recommendation means a lot to us. We look forward to welcoming you back soon for another memorable stay. Kind regards, Keren Van den Daele Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Sir, Thank you for your wonderful review and for choosing Sofitel Brussels Europe. We are delighted to know that you enjoyed our welcoming atmosphere, friendly service and convenient location. Your kind words about our reception team, especially the colleague who checked you in, mean a great deal to us and will certainly be shared with the team. We truly appreciate your recommendation and look forward to welcoming you back on your next visit to Brussels. Kind regards, Keren Van den Daele Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Madame, Thank you very much for sharing your experience following your stay at Sofitel Brussels Europe. We are delighted to read that your stay was a “pleasant surprise in the European Quarter” and that you enjoyed our location, as well as the attentiveness of our team and the gastronomic offer at breakfast, the restaurant, and the bar. We sincerely appreciate your excellent rating and your loyalty as an ALL Accor Classic member. It will be a pleasure to welcome you back on your next visit to Brussels. Kind regards, Nora Kadri Guest Relations & Duty Manager

Dear Madame, Thank you very much for your wonderful comment regarding your stay at Sofitel Brussels Europe. We are delighted to hear that you had an excellent stay with us and that your experience met your expectations. Your satisfaction is the greatest reward for our teams. We would also like to sincerely thank you for your loyalty and continued trust in Sofitel Brussels Europe and the All Accor program throughout your stays. We look forward to welcoming you again very soon. Kind regards, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe

Dear Madame, Thank you very much for sharing such a wonderful review following your recent stay at Sofitel Brussels Europe. We are delighted to hear that you had such an enjoyable stay with us and that you particularly appreciated our friendly ambassadors, especially during breakfast, as well as the quality of our "Petit déjeuner", the Beautiful atmosphere, and the comfort of our beds. Your kind words are a great source of motivation for our entire team. We truly appreciate your comments and hope to have the pleasure of welcoming you back again soon for another memorable stay. Kind regards, Gulnaz KHAN Assistant Front Office Manager Sofitel Brussels Europe

Dear Sir, Thank you very much for taking the time to share your feedback following your recent stay with us. We are truly delighted to learn that you appreciated our prime location, ideally situated near the European institutions and key tourist attractions. Your positive comments regarding your arrival experience, cleanliness, Wi-Fi quality, and smooth departure are greatly appreciated and will be shared with our teams. We have, however, carefully noted your remarks concerning the minor maintenance issues in your room, as well as your feedback on the breakfast offering. Please rest assured that these points have been communicated to the relevant departments. As part of our commitment to the highest standards of a five-star establishment, we pay close attention to such details, which are essential in delivering an exceptional guest experience. Your feedback is invaluable and helps us continuously refine our services to better meet your expectations. We sincerely hope to have the pleasure of welcoming you again in the near future, for an even more refined and memorable stay. Yours sincerely, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe

Dear Madame, First of all, I would like to thank you for taking the time to share your experience at our property. I can fully understand how upsetting it must have been to realize you had left behind an item that holds personal meaning, and then to go through repeated delays and uncertainty when you tried to retrieve it. You acted quickly and responsibly by calling us right away, and we should have responded with the same level of urgency and care. Instead, you were left waiting, without clear answers, and ultimately without the follow-up we promised you. I’m very sorry for the frustration and disappointment this caused. Please be assured that this is not the level of service we strive to provide, and your experience highlights clear gaps in our communication and internal coordination. We take this seriously. I have met you personally when I heard about this situation and tried my best to find a solution. However we are still looking for the mug and will let you know should we find it. I still have your business card and will send you a message should we find anything. Awaiting that I remain at your entire disposal should I assist you with anything. Thank you again for bringing this to our attention. I sincerely regret that we let you down on this occasion. Warm regards, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe

Dear Ms. L., Thank you very much for sharing your feedback following your stay at Sofitel Brussels Europe. We are delighted to read that you enjoyed the friendliness and attentiveness of our team, as well as the quality of check-in and the dining experiences, and that we were able to contribute to a memorable family stay. Your kind words regarding our staff will be shared with great pleasure. At the same time, we sincerely apologize for the issue with mold in the shower windows in both of your rooms, as well as for the slow WiFi connection you experienced. Please rest assured that your comments have been shared with our Housekeeping and Maintenance Managers to prevent such issues in the future. We would also like to thank you for your loyalty as a Silver member of the ALL – Accor Live Limitless programme. It was a pleasure welcoming you and your family, and we very much look forward to providing you with an even better stay on your next visit. Kind regards, Charlotte Coppée Guest Relation & Duty Manager

Dear Mr. S., Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to read that you had a perfect stay and that you particularly appreciated the friendliness and helpfulness of our team, as well as the comfort of your room with a view over Place Jourdan. We are delighted that you enjoyed the comfort of our bedding. Should you wish, it is also available for purchase so you can enjoy the same comfort at home. You can visit our wobshop via the following link: https://sofitelboutique.com/en?srsltid=AfmBOoqMDpp-CVlC92QSr5BBEHsUhk_1ffvBtUzQcJ6X_fSudkyZ9QJg. We would also like to sincerely thank you for your loyalty as an ALL Silver member. We regret that our rooftop bar was closed during your stay. It will reopen in May for the summer season. We hope to have the pleasure of welcoming you back soon, during summer time, so you can fully enjoy this experience as well. Thank you once again for your kind recommendation, and we look forward to welcoming you again in the near future. Warm regards, Charlotte Coppée Guest Relation & Duty Manager

Sehr geehrter Herr W., vielen Dank, dass Sie sich die Zeit genommen haben, Ihren positiven Eindruck mit uns zu teilen. Es freut uns sehr zu lesen, dass Sie die ruhige Atmosphäre unseres Hauses sowie die Qualität unseres Services geschätzt haben. Besonders Ihre freundlichen Worte über unser Team an der Rezeption und unseren Zimmerservice bedeuten uns viel. Ihr Lob bezüglich der Aufmerksamkeit bei den Verbrauchsartikeln sowie Wasser, Tee und Kaffee gebe ich sehr gerne an unsere Teams weiter. Wir hoffen, Sie bei Ihrem nächsten Aufenthalt in Brüssel wieder im Sofitel Brussels Europe begrüßen zu dürfen. Mit freundlichen Grüßen, Hervé Deniau General Manager Sofitel Brussels Europe

Dear Ms. Friederich, We would like to thank you for taking the time to share your feedback following your stay at the Sofitel Brussels Europe. We are delighted to learn that you were more than satisfied with your experience and that you particularly enjoyed our service, the plentiful breakfast, as well as the hamburgers and cocktails at the bar. Your kind words and excellent ratings are truly rewarding for our entire team and encourage us to continue delivering memorable experiences to our guests. It is especially pleasing to know that your stay with friends was such a positive one. Thank you as well for your loyalty as an ALL Accor Classic member. We sincerely hope to have the pleasure of welcoming you back to the Sofitel Brussels Europe in the near future. Warm regards, Martina Costa Guest Relation & Duty Manager

Dear Mr. E., Thank you very much for taking the time to share your kind review following your stay at Sofitel Brussels Europe. We are delighted to read that you enjoyed our location, the peaceful atmosphere, and the friendliness of our team. It is also wonderful to hear that our hotel was very clean and comfortable for you. We are especially pleased to know that our concierge, Jesús Muñoz Soto, was able to assist you promptly with your car issue. Your compliments will be personally shared with him, and I am sure it will make his day. It was a pleasure to welcome you, and we very much look forward to hosting you again on your next visit to Brussels. Warm regards, Clara Rondini Guest Relation & Duty Manager

Dear Mr. W., Thank you very much for sharing your detailed feedback following your stay at Sofitel Brussels Europe. We are delighted to hear that, after visiting us regularly for over 15 years, you enjoyed the quality of your stay, especially our breakfast, and that our team left such a positive impression. We will be sure to pass on your compliments to the young lady in our breakfast service. We also appreciate your constructive comments regarding the room furnishings. Please be assured that our management has been informed and will take your feedback into consideration as we continue to improve our guest experience. Your remarks regarding ease of access are also noted. It is wonderful to know that our hotel remains your preferred address in Brussels, and we very much look forward to welcoming you back on your next visit. Kind regards, Clara Rondini Guest Relation & Duty Manager

Dear Ms. G., Thank you very much for sharing your detailed feedback following your stay at Sofitel Brussels Europe. We are delighted to hear that you enjoyed our peaceful location, friendly team, excellent breakfast, and the comfort of your room. It is wonderful to know that our sustainability initiatives and attention to detail contributed positively to your experience. Your high ratings and recommendation mean a lot to us. We look forward to welcoming you back for another memorable stay in Brussels. Kind regards, Clara Rondini Guest Relation & Duty Manager