Dear Mr. W., Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know that you appreciated the friendliness of our team and particularly enjoyed the cocktails at our bar. Your compliments will be gladly shared with our Bar and Housekeeping colleagues. We sincerely regret, however, that certain aspects of your experience did not meet your expectations. We have taken careful note of your comments regarding room maintenance, breakfast service and coffee preparation, and will share them with the relevant teams for further attention. As a valued ALL Gold member, we truly appreciate your loyalty and regret that you did not feel fully recognised during your stay. We hope to have the opportunity to welcome you back and provide you with an experience more in line with your expectations. Kind regards, Nora Kadri Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Ms. L. P., Thank you for taking the time to share your lovely feedback following your stay at Sofitel Brussels Europe. We are delighted to know that you enjoyed your experience, particularly the warm welcome, the attentiveness of our team, the impeccable cleanliness of your room and the quality of our dining offerings. It is always rewarding to know that our efforts to provide thoughtful, personalized service have contributed to such a pleasant stay. We would also like to thank you for your continued loyalty as a Diamond member of ALL Accor. We look forward to the pleasure of welcoming you back to Sofitel Brussels Europe for another memorable experience. Kind regards, Nora Kadri Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Ms. S., Thank you for sharing such thoughtful feedback about your stay with us. We are delighted that you felt warmly welcomed by our reception team and that our housekeeping colleagues made such a positive impression through their prompt attention to the lighting issue in your room. Your kind recognition of their efforts is truly appreciated. We also value your constructive comments regarding the tea selection at breakfast and the hammam facilities. We regret that these aspects did not fully meet your expectations, and your feedback is valuable in helping us identify where the guest experience could be improved. Thank you once again for your recommendation and for your loyalty as a Classic member of ALL Accor. We hope to have the pleasure of welcoming you and your partner back for another enjoyable stay in Brussels. Warm regards, Nora Kadri Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Mr G., Thank you very much for your wonderful comments. We are delighted to hear that you thoroughly enjoyed your stay at Sofitel Brussels Europe. We are pleased that the room upgrade, early check-in, comfort of our spacious rooms, and the quality of our service all contributed to such a memorable experience. Your kind words about our team are truly appreciated and will be shared with them. We would also like to express our sincere gratitude for your continued loyalty and trust. It is always a pleasure to welcome you, and we look forward to having the opportunity to host you again soon for another exceptional stay. Warm regards, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe

Dear Mrs M., Thank you for your continued loyalty to Sofitel Brussels Europe and for sharing your lovely feedback. It is always a pleasure to welcome you back to our hotel, and we are truly happy to know that your stays continue to be enjoyable. Your kind words about our team, the comfort of our rooms and our breakfast buffet are particularly appreciated, as we strive to make every visit a pleasant and memorable experience. Thank you for choosing to stay with us again and again. We look forward to welcoming you back to Brussels and making your next stay just as special. Warm regards, Nora Kadri Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Monsieur Sieglinde, Thank you for taking the time to share your lovely feedback following your stay at Sofitel Brussels Europe. It is wonderful to hear that you enjoyed our prime location, the cleanliness and comfort of your room, and especially the quality of our beds and breakfast selection. Your kind words about the friendliness of our team are equally appreciated, as creating a warm and welcoming atmosphere is an essential part of the experience we strive to offer every guest. Receiving such a positive review is a great encouragement to our team, and we are delighted that your stay met your expectations. We sincerely hope to have the pleasure of welcoming you and your partner back to Sofitel Brussels Europe for another memorable stay in the near future. Warm regards, Nora Kadri Guest Relations & Duty Manager

Dear Monsieur, Thank you for taking the time to share your feedback following your stay at Sofitel Brussels Europe. We are pleased to know that you enjoyed our excellent location and appreciated several aspects of your stay, including the bar, breakfast and Wi-Fi. Your comments regarding the condition of the furniture and bathroom, as well as the softness of the mattress, are much appreciated and have been noted with care. It is equally regrettable to hear that the welcome at check-in and the service during breakfast did not provide the warm and attentive experience we aim to offer. Your observation regarding the timing of the turndown service has also been taken into consideration. Thank you once again for your constructive feedback. It is through comments such as yours that we can continue to improve the experience of our guests. We hope to have the pleasure of welcoming you back and providing you with a more enjoyable stay. Warm regards, Nora Kadri Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Monsieur, Thank you sincerely for taking the time to share your experience with us. We are truly sorry to learn that the noise level in your room did not meet your expectations, especially as you had specifically requested a quiet room. We fully understand your disappointment and regret that the soundproofing did not allow you to enjoy the level of rest and comfort you had expected during your stay. Please accept our sincere apologies for this experience. We will take the necessary measures to review what happened and better understand how this situation occurred, with the aim of preventing a similar experience from happening again. We sincerely hope to have the opportunity to welcome you back to Sofitel Brussels Europe and provide you with a much more pleasant and comfortable stay. Kind regards, Nora Kadri Guest Relation & Duty Manager Sofitel Brussels Europe

Dear Mrs, Thank you very much for taking the time to share your feedback following your stay with us. We are delighted to hear that you once again enjoyed a pleasant stay and that you particularly appreciated the courtesy of our team, the comfort of your room, the cleanliness of the hotel, and our convenient location. We would also like to sincerely thank you for your loyalty as a Gold member of the ALL – Accor loyalty programme. Your continued trust means a great deal to us, and we are pleased to know that we can contribute to making each of your stays enjoyable. We have also taken note of your comment regarding occasional difficulties with the website when making your reservation. Your feedback is very valuable and will be shared with the relevant teams. We look forward to welcoming you back very soon for another enjoyable stay with us. Kind regards, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe

Dear Ms, Thank you very much for taking the time to share your feedback following your stay at Sofitel Brussels Europe. We are pleased to know that you enjoyed the spaciousness and cleanliness of your room, as well as the friendly and helpful service provided by our team. Your positive comments are greatly appreciated. As an ALL Classic member, we sincerely thank you for your loyalty and your 8/10 recommendation. We also take note of your overall rating and will continue working to ensure that our services offer the level of value and comfort our guests expect. We hope to have the pleasure of welcoming you back to Brussels for an even more enjoyable stay. Warm regards, Keren Van den Daele Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Mrs, Thank you very much for taking the time to share your feedback following your stay at Sofitel Brussels Europe. We are delighted to hear that you once again felt at home with us and that you appreciated the warm welcome, your room and the amenities provided. Your perfect 100/100 rating and 10/10 recommendation are a wonderful recognition for our entire team. As an ALL Platinum member, we sincerely appreciate your loyalty and are pleased to know that you were fully satisfied with the recognition and service received during your stay. We have also taken note of your comments regarding the Wi-Fi and ease of access, and your feedback will be shared with the relevant teams. We look forward to welcoming you back on your next visit and providing you with another enjoyable stay. Warm regards, Keren Van den Daele Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Mr, Thank you very much for taking the time to share your feedback following your stay at Sofitel Brussels Europe. We are delighted to know that you enjoyed our location and were particularly pleased with your room, as well as the cleanliness and service provided by our team. At the same time, we are sorry to hear that the breakfast experience did not meet your expectations. Your comments regarding the replenishment of the buffet, the service at the egg station and the clearing of tables have been noted and will be shared with our Food & Beverage team for follow-up. As an ALL Classic member, we sincerely appreciate your loyalty and your feedback, which helps us continuously improve our services. We hope to have the pleasure of welcoming you back to Brussels and providing you with an even more enjoyable experience. Warm regards, Keren Van den Daele Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Mr, Thank you very much for taking the time to share your feedback following your stay at Sofitel Brussels Europe. We are delighted to know that you enjoyed your stay, from the warm welcome to the cleanliness of your room and the comfort of our beds. As an ALL Platinum member, we sincerely appreciate your loyalty and your 10/10 recommendation. It is always a pleasure to welcome you, and we look forward to seeing you again on your next visit. Au plaisir de vous accueillir à nouveau prochainement ! Warm regards, Keren Van den Daele Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Monsieur, Thank you very much for your excellent review and for recommending Sofitel Brussels Europe. We are delighted to know that you enjoyed the comfort of your room, the attentive service of our team and the quality of our breakfast buffet. It is also a pleasure to know that our flexibility with your early arrival contributed to a pleasant experience. Your kind words regarding our Reception, Concierge and Breakfast teams are greatly appreciated and will be shared with them. We also sincerely appreciate your loyalty as an ALL Classic member. We look forward to welcoming you back on a future visit to Brussels. Warm regards, Keren Van den Daele Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Mr, Thank you very much for taking the time to share your feedback following your stay at Sofitel Brussels Europe. We are delighted to know that you appreciated our convenient location and the friendliness of our team. Your special mention of our Breakfast, Kitchen and Room Service teams is greatly appreciated and will certainly be shared with them. We have also taken note of your comments regarding the German TV channels and the Room Service selection. Your feedback is valuable and helps us identify areas where we can further improve our services. As an ALL Silver member, we also sincerely appreciate your loyalty and recommendation. We look forward to welcoming you back to Sofitel Brussels Europe. Warm regards, Keren Van den Daele Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Monsieur, Thank you very much for taking the time to share your kind feedback following your stay at Sofitel Brussels Europe. It is a pleasure to know that you enjoyed the comfort and elegance of your Prestige Suite King, as well as the warm and attentive service provided by our Ambassadors. Your kind words regarding our team and the care taken throughout the hotel are truly appreciated and will be shared with all of our colleagues. As a member of ALL Accor, we would also like to sincerely thank you for your trust and loyalty. Welcoming guests who choose to stay with us is always a great pleasure, and your recognition means a great deal to our team. We look forward to the pleasure of welcoming you back to Sofitel Brussels Europe for another memorable experience in Brussels. Warm regards, Nora Kadri Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Monsieur, Thank you for taking the time to share your detailed feedback following your stay at Sofitel Brussels Europe. We are pleased that you enjoyed our hotel, your room and appreciated the compensation offered for the cancelled suite upgrade. However, we sincerely apologize for the inconvenience caused by the billing issue, the delay in the voucher refund and the shortcomings you experienced during your stay. We also appreciate your comments regarding the shower safety and breakfast selection, which have been shared with the relevant teams for review. Thank you for your loyalty as an ALL Platinum member. We truly hope to have the opportunity to welcome you back next year and provide you with the seamless experience you deserve. Warm regards, Keren Van den Daele Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Mrs, Thank you very much for your kind review and for choosing Sofitel Brussels Europe. We are delighted that you had such a pleasant stay and that you particularly enjoyed the friendliness of our team, the comfort of our hotel and our breakfast. Your wonderful comments are truly appreciated and will be shared with the team. We hope to welcome you back for another relaxing stay in Brussels. Warm regards, Keren Van den Daele Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Sir, Thank you very much for your wonderful feedback following your stay at Sofitel Brussels Europe. We are delighted to know that you had such an enjoyable experience and that our team, facilities, breakfast and services met your expectations. Your kind recommendation means a lot to us. We look forward to welcoming you back soon for another memorable stay. Kind regards, Keren Van den Daele Guest Relations & Duty Manager Sofitel Brussels Europe