Sofitel Brussels Europe 5 Sterne

Note Kundenmeinungen (Bewertung ALL) 4.6/5 1.717 Bewertungen

Bestpreisgarantie
Sofitel Brussels Europe - Image 1
Sofitel Brussels Europe - Image 2
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Place Jourdan 1, 1040 BRUSSELS, Belgien

Beschreibung

Hotel-Extras

  • Fantastische Dachterrasse

  • Erstklassige Lage in Gehweite zu den wichtigsten Monumenten

  • Geräumiges Zimmer

  • Rooftop une vue imprenable sur la place Jourdan.

  • Kostenloses WIFI

Unsere Unterkünfte

Lage des Hotels

Sofitel Brussels Europe

Place Jourdan 1
1040 BRUSSELS
Belgien

GPS:50.837704, 4.381243

Tel
Fax +32 2 235 51 01

Erreichbarkeit und Anbindung

Hoteldienstleistungen

Check-in ab - Check-out bis

Vor Ort
  • Parkplatz
  • Haustiere willkommen
  • Restaurant
  • Rollstuhlgängig
  • Fitnessstudio
  • WLAN
  • Klimaanlage
  • Frühstück
  • Bar
  • Konferenzräume
  • 100 % Nichtraucherhotel
  • Zimmerservice

THE 1040

Mit lokalen und saisonalen Produkten erfinden die Küchenchefs der 1040 belgische Spezialitäten neu. Die schicke, entspannte Bar serviert einzigartige Cocktails. Die Gäste können auch viele belgische Biere und europäische Weine probieren.

Buchen

Unsere Gästebewertungen

Unsere Gästebewertungen

100% Zertifizierte Bewertungen von Gästen, die tatsächlich bei uns waren

Weitere Infos

Bewertung ALL  4.6/5  1.717 Bewertungen

Note Kundenmeinungen 5.0/5

Martina M. Paare - Bestätigte Mitteilungen ALL

Sehr schönes Hotel, freundliches Personal insbesondere beim Frühstück, das auch ausgezeichnet ist, ruhig, sehr bequeme Betten, ein rundum gelungener Aufenthalt

Dear Madame, Thank you very much for sharing such a wonderful review following your recent stay at Sofitel Brussels Europe. We are delighted to hear that you had such an enjoyable stay with us and that you particularly appreciated our friendly ambassadors, especially during breakfast, as well as the quality of our "Petit déjeuner", the Beautiful atmosphere, and the comfort of our beds. Your kind words are a great source of motivation for our entire team. We truly appreciate your comments and hope to have the pleasure of welcoming you back again soon for another memorable stay. Kind regards, Gulnaz KHAN Assistant Front Office Manager Sofitel Brussels Europe

Note Kundenmeinungen 4.0/5

Heinz H. Paare - Bestätigte Mitteilungen ALL

kleine Schönheitsreparturen notwendig ( Türgriff, Schranktür ), Frühstück im Vergleich zu Mitbewerbern Luft nach oben

Dear Sir, Thank you very much for taking the time to share your feedback following your recent stay with us. We are truly delighted to learn that you appreciated our prime location, ideally situated near the European institutions and key tourist attractions. Your positive comments regarding your arrival experience, cleanliness, Wi-Fi quality, and smooth departure are greatly appreciated and will be shared with our teams. We have, however, carefully noted your remarks concerning the minor maintenance issues in your room, as well as your feedback on the breakfast offering. Please rest assured that these points have been communicated to the relevant departments. As part of our commitment to the highest standards of a five-star establishment, we pay close attention to such details, which are essential in delivering an exceptional guest experience. Your feedback is invaluable and helps us continuously refine our services to better meet your expectations. We sincerely hope to have the pleasure of welcoming you again in the near future, for an even more refined and memorable stay. Yours sincerely, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe

Note Kundenmeinungen 0.5/5

Judith K. Geschäftsreisende - Bestätigte Mitteilungen ALL

Aufenthalt in Brüssel, 13-14. April, Zimmer etc war schön, allerdings schlechtes Management/ Service im Restaurant/ Concierge. Ich hatte nach dem Frühstück meine schwarze Mug/ Tumbler (Becher to go: https://library-of-congress-shop.myshopify.com/collections/mugs/products/i-cannot-live-tumbler-1 ) auf dem Restauranttisch stehengelassen (8:55 Uhr). Bei Ankunft im Büro (9:05), habe ich sofort im Hotel angerufen und gebeten, den Tumbler/ Mug, ein Erinnerungsstück, das mir persönlich etwas bedeutet, sicherzustellen, da ich sie direkt am frühen Nachmittag abholen würde. Das wurde mir zugesagt. Bei meiner Rückkehr am Nachmittag wurde ich mehrfach vom Concierge vertröstet, nach 20 Minuten in der Lobby sprach ich ihn erneut an: man wisse nicht, wo die Mug sei. Nach 35 Minuten sprach ich den Manager an, der sich zwar bemühte, mir einen Cappuccino anbot, aber auch nach 45 Minuten noch nicht reagierte. Ich musste mich erneut bemerkbar machen und meine Visitenkarte hinterlassen. Mir wurde versichert, dass man am nächsten Morgen noch einmal mit der Morgenschicht sprechen wolle, da diese die Tasse sicherlich weggestellt hätte. Man sagte mir eine e-mail zu und eine Zusendung des vermissten Gegenstandes. Bis heute habe ich nichts gehört. Das ist bei einem Hotel diesen Standards sehr enttäuschend.

Dear Madame, First of all, I would like to thank you for taking the time to share your experience at our property. I can fully understand how upsetting it must have been to realize you had left behind an item that holds personal meaning, and then to go through repeated delays and uncertainty when you tried to retrieve it. You acted quickly and responsibly by calling us right away, and we should have responded with the same level of urgency and care. Instead, you were left waiting, without clear answers, and ultimately without the follow-up we promised you. I’m very sorry for the frustration and disappointment this caused. Please be assured that this is not the level of service we strive to provide, and your experience highlights clear gaps in our communication and internal coordination. We take this seriously. I have met you personally when I heard about this situation and tried my best to find a solution. However we are still looking for the mug and will let you know should we find it. I still have your business card and will send you a message should we find anything. Awaiting that I remain at your entire disposal should I assist you with anything. Thank you again for bringing this to our attention. I sincerely regret that we let you down on this occasion. Warm regards, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe

Note Kundenmeinungen 5.0/5

Corinna L. Familien - Bestätigte Mitteilungen ALL

Das Einchecken, das Restaurent (Abend und Frühstück) war hervorragend. Das Personal sehr zuvorkommend und freundlich!!! Nur ein Kritikpunkt: leider war viel Schimmel in dem Fenster der Dusche - in beiden der gebuchten Zimmer. Ansonsten war alles top!!!!

Dear Ms. L., Thank you very much for sharing your feedback following your stay at Sofitel Brussels Europe. We are delighted to read that you enjoyed the friendliness and attentiveness of our team, as well as the quality of check-in and the dining experiences, and that we were able to contribute to a memorable family stay. Your kind words regarding our staff will be shared with great pleasure. At the same time, we sincerely apologize for the issue with mold in the shower windows in both of your rooms, as well as for the slow WiFi connection you experienced. Please rest assured that your comments have been shared with our Housekeeping and Maintenance Managers to prevent such issues in the future. We would also like to thank you for your loyalty as a Silver member of the ALL – Accor Live Limitless programme. It was a pleasure welcoming you and your family, and we very much look forward to providing you with an even better stay on your next visit. Kind regards, Charlotte Coppée Guest Relation & Duty Manager

Note Kundenmeinungen 5.0/5

Andreas S. Geschäftsreisende - Bestätigte Mitteilungen ALL

Personal sehr freundlich und hilfsbereit, Zimmer groß und sauber mit Blick auf den Place Jourdan. Betten von ausgezeichneter Qualität. Alles in allem, ein perfekter Aufenthalt. Leider war die rooftop Bar noch geschlossen.

Dear Mr. S., Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to read that you had a perfect stay and that you particularly appreciated the friendliness and helpfulness of our team, as well as the comfort of your room with a view over Place Jourdan. We are delighted that you enjoyed the comfort of our bedding. Should you wish, it is also available for purchase so you can enjoy the same comfort at home. You can visit our wobshop via the following link: https://sofitelboutique.com/en?srsltid=AfmBOoqMDpp-CVlC92QSr5BBEHsUhk_1ffvBtUzQcJ6X_fSudkyZ9QJg. We would also like to sincerely thank you for your loyalty as an ALL Silver member. We regret that our rooftop bar was closed during your stay. It will reopen in May for the summer season. We hope to have the pleasure of welcoming you back soon, during summer time, so you can fully enjoy this experience as well. Thank you once again for your kind recommendation, and we look forward to welcoming you again in the near future. Warm regards, Charlotte Coppée Guest Relation & Duty Manager

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