Sofitel Bangkok Sukhumvit 5 estrelas

Dear Wadyawan Thank you for taking the time to share your positive feedback about your recent stay at our hotel. We are delighted to hear that you appreciated the dedication and commitment of our staff members during your stay. We are sorry for any inconvenience caused by the ongoing renovations, but we are glad that our team was able to make your stay as comfortable as possible. It is wonderful to hear that the Sales and Reception staff, Finance, Piano, and Bank were able to assist you and provide you with great service. We are also pleased to hear that Millesime and Belga staff members Nok, Gift, Nui, Bia, Macky, Bin, and Chef Nicholas left a wonderful impression on you. Our team takes great pride in delivering high-quality service, and it is always rewarding to receive positive feedback about our staff's commitment to service. We are especially delighted to hear that Nok went above and beyond to deliver your first 'blue drink'. It is great to know that our team's efforts did not go unnoticed, and we will be sure to pass on your kind words to Nok and the rest of our team. Thank you for choosing our hotel, and we look forward to welcoming you back soon Kind regards Oliver S

Dear Valued guest Thank you for taking the time to share your feedback about your recent stay at our hotel. We are disappointed to hear that your experience did not meet your expectations, and we apologize for any inconvenience caused. We are sorry to hear that you were not escorted to your room upon arrival or offered a welcome drink. Our team takes pride in providing exceptional service to all of our guests, and we apologize if this did not happen during your stay. We hope to have the improvements of the hotel Lobby and Rooms very soon a we look forward to welcoming you back once it is all complete Kind regards Oliver S

Dear Valued Guest Thank you for your feedback on your recent stay at our hotel. We apologize for the delay in having your room ready upon arrival, and for any inconvenience this may have caused. We will certainly address this with our team to ensure a more efficient check-in process for our guests. We are also sorry to hear that the ongoing maintenance in the lobby and 3rd floor areas impacted your stay, and that your prior request for a corner room was not fulfilled. We will review our processes to ensure that all guest requests are acknowledged and fulfilled wherever possible. However, we are pleased to hear that you enjoyed the Millesime lounge and the service provided by our staff there. We will pass on your kind comments to our team. We take all feedback seriously and we appreciate you bringing these concerns to our attention. We are committed to ensuring that our rooms and facilities meet the expectations of our guests, and we will be reviewing our offerings to ensure that they remain competitive in the market. We hope that you will consider staying with us again in the future, and we will strive to provide you with a more enjoyable and comfortable experience. Kind regards Oliver S

Dear Valued Guest Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you had a great stay at our hotel and that our team, including Gigi, Natty, Tony, Pun, and Tui, made your stay memorable. It's great to know that you enjoyed our rooftop restaurant as well. Thank you for recommending us, and we hope to have the pleasure of welcoming you back soon Kind regards Oliver S