Novotel Suites Wien City Donau 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.5/5 1.453 görüş

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Açıklama

Otel ekstraları

  • Spacious suites (30 m²)

  • Breakfast on the quiet terrace overlooking greenery

  • Children up to 16 years of age stay in parents' room free of charge

  • Subway connection to city center and within walking distance of the Prater

  • Boutique Gourmande bar open 24/7

Konaklama olanaklarımız

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Otelin konumu

Novotel Suites Wien City Donau

Radingerstrasse 2
1020 VIENNA
Austria

GPS:48.224321, 16.398868

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Araba parkı
  • Evcil hayvan kabul ediliyor
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • %100 Sigara İçilmeyen Otel

BAR

Settle down comfortably in your armchair and let your mind wander across the five continents. A wide selection of more than 65 drinks will give you the opportunity to complete your travel journal at your leisure.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.5/5  1.453 görüş

TripAdvisor Derecesi  4.0/5  2.151 görüş

2023 mükemmeliyet sertifikası

Never go back to Novotel suites Wein city

Tripadvisor puanı 2.0/5

kohj431 Aileler - TripAdvisor onaylı yorum

We were checked in to a room 201, we found urine not flush and spitting on the basin. The beds, hair dryer, everywhere full of dust. We took photo and told the reception. The reception guy said impossible but he immediately changed our room to 220. This room also full of dust, we need to clean it before we could stay here for 4 nights. We dont feel safe here, could not sleep well. The bathroom, toilet were all japanese type, not wheelchhair friendly. The surrounding of thus hotel has 3 supermarkets walking distance 8 mins, a cafe opp hotel, nearby was school of 4 campus. Nothing much here. We will never go back to this hotel again

Dear Guest, Thank you for taking the time to share your concerns with us. We are deeply concerned to read about the issues you encountered during your stay at our hotel. Cleanliness and comfort are top priorities for us, and it is clear that we fell short in your case. We sincerely apologize for the discomfort this caused you and want to assure you that we will be addressing this with our housekeeping team to ensure that our high standards are upheld consistently. In addition, we understand the importance of feeling safe and having a restful night's sleep, and we regret that we did not provide that for you. While our bathrooms are designed to meet a variety of needs, we apologize if they did not meet your specific requirements and for any inconvenience this may have caused. Finally, we recognize that the environment of our hotel is a crucial aspect of your stay. We strive to offer a peaceful and convenient stay, and while we are only a 10 minute ride from the city centre and all its attractions, we are sorry to hear that our location did not enhance your experience with us. We hope that you will consider giving us another opportunity to prove the high standards of hospitality we are known for. Kind regards, Markus Koller, Cluster General Manager

Peaceful and harmonious stay

Tripadvisor puanı 4.0/5

RASHMIRANJAN M Couples - TripAdvisor onaylı yorum

Good location , peaceful surroundings , accessible to most attractions , safe zones and friendly staff at the property. Train station close by . Public transport short distance from the hotel and taxis plying at regular intervals. Slightly away from the noisy downtown

Dear Rashmiranjan, Thank you for providing us with your feedback. We are delighted that you appreciated our convenient location, the tranquil surroundings, and the easy access to attractions and public transport. It is also wonderful to hear that you felt safe during your stay and appreciated our friendly staff. We hope to see you again on your next visit to Vienna. With very best wishes, Markus Koller, Cluster General Manager

Başarılı

Avis müşterileri puanı 4.5/5

Menderes Aileler - ALL için doğrulanmış yorumlar

Giriş ve çıkış işlemleriniz gayet hızlıydı. Odadaki mini bar çalışmıyordu. Resepsiyona bilgi verdik ama yapılmadı maalesef.

Sayın Menderes, Görüşlerinizi bizimle paylaştığınız için teşekkür ederiz. Novotel Suites Wien City Donau'da güzel bir deneyim yaşadığınızı duymak bizim için bir mutluluk kaynağıdır. Giriş ve çıkış işlemlerinizin hızlı ve verimli bir şekilde gerçekleştiğini öğrenmekten memnuniyet duyuyoruz. Misafirlerimizin konforlu ve sorunsuz bir konaklama geçirmeleri bizim için en önemli önceliktir. Ancak minibar ile ilgili yaşadığınız sıkıntı için üzgünüz ve bu durumun konaklamanızı olumsuz etkilediğini anlıyoruz. Konaklamanız sırasında hızlıca giderilememiş olsa da teknik ekip, konuya ilişkin gerekli çalışmayı yapmıştır. Konumumuzun şehir merkezine yalnızca 10 dakikalık metro yolculuğu mesafesinde olduğunu ve Viyana'nın tarihi ve kültürel zenginliklerine kolay erişim sağladığımızı hatırlatmak isteriz. Umarız bu merkezi konumdan faydalanma fırsatı bulmuşsunuzdur. Sizi tekrar ağırlama şansını yakalayabilmeyi umuyoruz. Saygılarımızla Markus Koller, Cluster General Manager

Konum çok iyi

Avis müşterileri puanı 4.5/5

Korhan Aileler - ALL için doğrulanmış yorumlar

Otel konumu çok iyi. U1 metro hattının hemen yanında. Temizlik, personel ilgisi olarak çok memnun kaldık. Kesinlikle tavsiye derim.

Sayın Misafirimiz, Konaklamanız hakkındaki değerlendirmeniz için teşekkür ederiz. Novotel Suites Wien City Donau'da harika bir deneyim yaşamış olmanız bizim için çok önemli. Konumumuzun, otelimizin temizliğinin ve personelin ilgili hizmetinin memnuniyetinizi kazanmış olması bizi son derece mutlu etti. Ayrıca U1 metro hattına olan yakınlığımızın, şehrin merkezi noktalarına kolay erişim sağladığını farketmeniz ve bunu takdir etmeniz bizler için büyük bir onur. Accor Live Limitless sadakat programımızın bir üyesi olarak aldığınız hizmet seviyesinden duyduğunuz memnuniyeti öğrenmek de bizleri ayrıca sevindirmiştir. Sizi tekrar ağırlama fırsatını dört gözle bekliyoruz. Saygılarımızla Markus Koller, Cluster General Manager

Spacious modern rooms but underwhelming staff and food

Tripadvisor puanı 3.0/5

SK1212000 İş - TripAdvisor onaylı yorum

flabbergasted by this place and doubt i will ever return. First, just as i arrived all the elevators went out of commission and assigned a room on the 7th floor. No proper update provided on when they would be fixed and went from in the next hour to later that night to now it’s next week! LOL. Happy to get some more daily steps in but the apathy from the staff is frustrating. No effort made to accommodate guests in any way. And really? a supposed 4 star hotel in the center of vienna with 9 floors can’t have a working elevator for more than a week? Looks like they also had a cable and phone outage (or may be i am the only one that flagged, i don’t know) and when i mentioned to the front desk twice, they didn’t know why or do anything about it 🤷‍♂️ But front desk agent offered free breakfast for the last three days of my stay when i mentioned things were still not working the following day. The phone still doesn’t work and also no instructions anywhere on how to reach the front desk or any other part of the hotel. Next, quite the underwhelming breakfast. fairly small selection which is fine but stale croissants and rolls are certianly a let down when visiting Austria :( Lastly, is it normal for a 4 star international hotel chain in Vienna to have just BBC news as the only english speaking TV channel available but 8 Arabic channels across news, sports, entertainment?

Dear Guest, Thank you for taking the time to share your candid feedback. We are pleased to hear that you found our rooms to be spacious and modern, as we strive to provide comfortable accommodations for all our guests. However, we regret to hear of the challenges you encountered. Please rest assured that such incidents are rare and we always aim to resolve any issues as swiftly as possible. Concerning the breakfast offerings, we take your comments seriously and will revisit our selection to ensure a variety of fresh options that reflect the high standards we aim to uphold. The well-being and satisfaction of our guests are our top priorities, and we apologize for any inconvenience you may have experienced. We are committed to providing our guests with the highest level of service and will take your feedback into account as we continuously seek to improve. We would like to welcome you back for an improved visit in the future. Best regards, Markus Koller, Cluster General Manager

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