Mercure Belo Horizonte Vila da Serra Hotel 4 estrelas

Classificação clientes Avis 4.3/5 3.391 comentários

Hotel ALLSAFE. Aprovado

Reservar este hotel
Quarto 1

Melhor preço garantido

Como funciona?
+ 15 Serviços

Extras do hotel

  • Hotel Pet Friendly com cortesia para animais de pequeno porte

  • Hotel com a melhor pizzaria da região

  • Uma criança até 8 anos se hospeda gratuitamente

  • Perto dos principais hospitais da região, como o Hospitais Biocor e Onclínicas

  • 3 minutos de carro até o acesso à rodovia BR 262

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Localização do hotel

Mercure Belo Horizonte Vila da Serra Hotel

Alameda da Serra, 405
Vila da Serra (Nova Lima)
34000000 belo horizonte
brasil

Tel: +553130794100

Fax: (+55)31/30794200

Check-in a partir das 12h00

Check out até as 12h00

  • De avião

    AEROPORTO INTERNACIONAL CONFINS A 60 km / 37,29 milhas

  • De carro

    BR 040 A 2 km / 1,24 milhas

GPS:-19.980902, -43.944278

Serviços de hotéis

Serviços no hotel e nas proximidades

Check-in a partir das - Check out até as

Em resumo

  • Piscina
  • Estacionamento
  • Restaurante
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Salas de reunião
Serviço de buffet
  • Um Restaurante
  • Sem Bar
  • Café da manhã
    • Buffet Custo adicional
Reuniões/Eventos
  • 7 Salas de reunião
  • Centro de negócios
    • Centro comercial com autoatendimento
Serviços e equipamentos de hotel
  • Informações do hotel
    • 112 quartos
    • 2 quartos para pessoas com mobilidade reduzida
    • Sem quarto para famílias
    • Sem quarto comunicante
    • Sem quarto para não fumadores
    • 7 pisos
  • Idiomas falados no hotel
    • Português
    • Inglês
    • Espanhol
  • Serviços de lavanderia/manobrista
    • Lavagem a seco / Ferro de passar
  • Wi-Fi
    • Linha de transmissão de alta velocidade
    • WIFI nas áreas comuns
    • WIFI de alta velocidade
    • WIFI no hotel
    • Internet de alta velocidade
  • Ar condicionado
    • Ar condicionado
  • Propriedade 100% para não fumantes
Acesso à acomodação
  • Estacionamento Custo adicional
    • No local
Bem-estar
  • Piscina Mercure
    • Exterior
    • No local
  • Acadêmia Mercure
    • No local
Família
  • Serviços para crianças
    • Playground infantil em área externa
    • Playground infantil em área interna

Nossas acomodações

É possivel escolher entre as categorias disponíveis: quarto standard e quarto superior. Todos compostos por quarto e sala, mini cozinha americana, ar condicionado tipo split quente e frio, internet wireless, tv de LCD.

Room Office - Apartamento sem cama adaptado como escritórioFoto não contratual

  • Número máximo de pessoas: 2
  • Superfície: A partir de 30 / 323 sq ft
  • área de trabalho

Suas reuniões e eventos

Nossas salas de reuniões

  • Número de salas de reuniões: 8

  • Tamanho máximo: 135

  • Capacidade máxima: 180 pessoas

Saiba mais

Avaliações dos nossos hóspedes para
Mercure Belo Horizonte Vila da Serra Hotel

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.3/5

3.391 comentários

Classificação no TripAdvisor 4.0/5

726 comentários

Very pleasant stay

Classificação TripAdvisor 5.0/5

842uwe Business - 18/01/2020 Avaliação certificada TripAdvisor

Specially Fernando was a great help to me! I forgot something im my room, as I stayed one night in Sao Paulo. He took care of my stuff and gave it to me, when I arrived back in the hotel. Thanks again for this very nice service

Dear, We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see you soon. Regards, Osmário Sousa Vieira

Nice place

Classificação TripAdvisor 4.0/5

mari785 Friends getaway - 20/09/2017 Avaliação certificada TripAdvisor

Room was clean and organized. It had small kitchen that was super useful. Hotel is near the mall, a couple of pubs, restaurants and galleries but is far from downtown Belo Horizonte. There is a great pizza restaurant just next door. Breakfast and WIFI were great.

Dear Mari, We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see you soon. Regards, Team BH Mercure Vila da Serra

Less than expected...

Classificação TripAdvisor 2.0/5

paulo_fleck Family - 02/01/2017 Avaliação certificada TripAdvisor

Less than expected due to bad maintenance of the rooms... I had to ask change of the room 2 times... Cleanliness and quality of service where the key points of the claims... Not the expected quality for a Mercure brand...

Dear Mr. Paulo! Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Vila da Serra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem mentioned on your comments and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Team BH Mercure Vila da Serra

Some operational problems.

Classificação TripAdvisor 3.0/5

Wpungs Friends getaway - 13/07/2016 Avaliação certificada TripAdvisor

Two non conformity occurred: -My reservation included the free breakfast, but during the check out the system di not inform this. The operator only accepted my arguments, when I showed the confirmation e mail in my smartphone; -In the second day, they forgot to put the hand towel in the bathroom

Dear Mr. Wpungs, Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Vila da Serra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem mentioned on your comments and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Team BH Mercure Vila da Serra

Up and Down

Classificação TripAdvisor 3.0/5

Pedro N Couples - 23/09/2015 Avaliação certificada TripAdvisor

the crew is very good. Always with a smile on the face and ready to solve any problems. But the hotel looks old. The room and the gym need to be renewed as soon as possible. The air conditioner makes a lot of noise.

Prezado Sr. Pedro Nunes, boa tarde! Agradecemos por nos contar sobre sua experiência no Mercure Belo Horizonte Vila da Serra. Sentimos muito não termos correspondido às suas expectativas, por favor deixe-me apresentar minhas mais sinceras desculpas. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes, por isso seu feedback é muito importante para nós. Esteja certo de que tomaremos medidas apropriadas para lidar com o problema mencionado e prevenir futuras ocorrências. Agradecemos que tenha nos contado seus problemas e esperamos que nos dê a oportunidade de melhor serví-lo num futuro próximo. Atenciosamente, Equipe Mercure BH Vila da Serra

Nova Lima, MG, Brazil, great hotel!

Classificação TripAdvisor 5.0/5

eduardoandre2015 Business - 17/05/2015 Avaliação certificada TripAdvisor

excellent hotel with great service and clean accommodation, as well as friendliness of the staff, I recommend to everyone that they have to stay in Nova Lima, MG, or even those who have something to do in Belo Horizonte, MG.

Dear Mr. Eduardo, good day! We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see you soon. Regards, Team BH Mercure Vila da Serra

average

Classificação TripAdvisor 3.0/5

AnaPaletta Couples - 28/11/2014 Avaliação certificada TripAdvisor

Almost anyone speaks english in the hotel and the food service took so long cause they didnt have enough employees that weekend. And the rooms that were supposed to be new, were so old and we have to change and pay more for upgrading. But the sad thing was the picture of the room on the web site didn´t look to the real one.

an uncomfortable experience...

Classificação TripAdvisor 2.0/5

Carlos S Business - 12/10/2014 Avaliação certificada TripAdvisor

poor attention to my reservation. The room I've booked was not available. They gave me an inferior one, and absolutely dirty! Room telephone was mute and came back to front-desk. Instead of giving me solution; they simply said: "the room you've booked is not available" (and period!). After some discussion they gave me another one (absolutely similar), supposed to be an upgrade (which wasn't). Terrible service!

Visit friends in BH

Classificação TripAdvisor 4.0/5

rcoronamx Solo travel - 19/11/2013 Avaliação certificada TripAdvisor

Overall everything was ok. The issue I had is that I did reserve on-line in accorhotels.com, and when I arrived the receptionist told me there was no reservation. I had to show the printed reservation. After that, there were no more issues.

Overpriced

Classificação TripAdvisor 3.0/5

Ladan P Couples - 01/11/2013 Avaliação certificada TripAdvisor

We stayed at Accor, the location was way far from the down town and in the heart of car industries headquarters and such with a terrible traffic jam every where. Very small bathroom , the communication was a major obstacle and the food in the restaurant was very bad and very expensive.

Value for Money

Classificação TripAdvisor 4.0/5

Marcio F Family - 28/06/2013 Avaliação certificada TripAdvisor

Despite its location is not the best in town, the hotel offers decent rooms. Staff is dedicated and well-prepared. Breakfast, as usual in Accor's hotels, is above average. Good fitness center, small, but effective. Pricing, considering the weekend's event (Confederations Cuo), was ok too.

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