Mercure Belo Horizonte Lourdes Hotel 4 estrelas

Classificação clientes Avis 4.5/5 12.965 comentários

Hotel ALLSAFE. Aprovado

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Como funciona?
+ 13 Serviços

Extras do hotel

  • Aproveite um hotel com piscina, sauna a vapor, academia e salão de beleza

  • Faça seu evento em nosso centro para até 950 pessoas

  • Somos um hotel pet friendly, mediante taxas

  • Crianças até 8 anos se hospedam gratuitamente

  • 10 minutos do centro de Belo Horizonte

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Serviços no hotel e nas proximidades

Check-in a partir das 12h00

Check out até as 12h00

Serviços pagos

Serviços e informações práticas
  • Check-in on-line
  • Wi-Fi/Acesso à internet
  • Estacionamento Serviços pagos
  • Acessibilidade para pessoas com mobilidade reduzida
  • Animais de estimação permitidos Serviços pagos
  • Hotel 100% não-fumante
  • Climatizado
  • Idiomas falados no hotel
  • Recepção aberta 24 horas por dia
  • Check-in antecipado/Late check-out Serviços pagos
  • Lavanderia
  • Salão de beleza Serviços pagos
  • Concierge
Lazer e atividades
  • Piscina aquecida em área interna
  • SPA termal Serviços pagos
  • Academia
  • Bem-estar
Alimentação
  • Café da manhã Serviços pagos
  • 1 Restaurante(s)
  • 1 Bar(es)
  • Serviço de quarto
Serviços de negócios
  • 27 Sala(s) de reuniões
  • Hotel de convenções
  • Equipe de suporte para negócios
  • Serviço de cópia/impressão disponível

Localização do hotel

Mercure Belo Horizonte Lourdes Hotel

Avenida do Contorno 7315
Lourdes
30110047 belo horizonte
brasil

Tel: +553132984100

Fax: (+55)31/32984105

Check-in a partir das 12h00

Check out até as 12h00

  • RODOVIÁRIA DE BELO HORIZONTE :  CENTRO RODOVIÁRIA DE BELO HORIZONTE

  • METRÔ CARLOS PRATES :  LINHA 1 ESTAÇÃO CARLOS PRATES

  • De avião

    CONFINS A 43 km / 26,72 milhas

  • De avião

    PAMPULHA A 11,7 km / 7,27 milhas

  • De trem

    ESTAÇÃO FERROVIARIA DE BH A 0,1 km / 0,06 milhas

GPS:-19.937953, -43.944862

Nossas acomodações

Conheça os quartos do Mercure Belo Horizonte Lourdes desenhados para atender as mais variadas necessidades de acomodações de seus hóspedes e se surpreenda! Seja a lazer ou a negócios, todas as diferentes categorias de quarto do hotel oferecem total conforto e acesso WiFi gratuito, além de contar com serviço de quarto 24h. Para viagens em família ou entre amigos, o hotel oferece acomodações para até 3 pessoas.

Nossos restaurantes e bares

REDE GOURMET

Tipo de culinária: Internacional

A Rede Gourmet é moderna e inovadora, possui decoração estilizada e atendimento impecável. O cardápio é elaborado por um experiente chef, trazendo para dentro do hotel o melhor da culinária internacional com o sabor mineiro.

  • Segunda-feira -
  • Terça-feira -
  • Quarta-feira -
  • Quinta-feira -
  • Sexta-feira -
  • Sábado -
  • Domingo -

LOBBY BAR

Aproveite a atmosfera acolhedora e agradável de nosso bar, ideal para encontrar-se com os amigos, relaxar no final da tarde ou curtir um happy hour em um ambiente descontraído.

Foto não contratual

  • Segunda-feira -
  • Terça-feira -
  • Quarta-feira -
  • Quinta-feira -
  • Sexta-feira -
  • Sábado -
  • Domingo -

Suas reuniões e eventos

Nossas salas de reuniões

  • Número de salas de reuniões: 27

  • Tamanho máximo: 315

  • Capacidade máxima: 520 pessoas

  • Capacidade máxima para banquete: 200 pessoas

Saiba mais

Avaliações dos nossos hóspedes para
Mercure Belo Horizonte Lourdes Hotel

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.5/5

12.965 comentários

tripadvisor

Classificação no TripAdvisor 4.0/5

2.748 comentários

2021 Certificado de Excelência Trip Advisor
Certificado de excelência 2021

Great location, service, views

Classificação TripAdvisor 5.0/5

Emil_London 02/03/2021 Avaliação certificada TripAdvisor

I was on a weekend visit to BH and I loved staying at Mercure Lourdes hotel. It is an excellent facility in great area of the city, walking distance from cool restaurants and bars, in proximity to tourist attractions and with great service. Rooms from the top floors offer beautiful views of the city.

We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Costa Quality Coordinator

Under renovation

Classificação TripAdvisor 3.0/5

luizz2015 Family - 22/08/2019 Avaliação certificada TripAdvisor

It was my 3rd time in this hotel so I thought I knew what to expect but you never know. The moment I arrived I felt that this stay would be diferent. The entrance to the lobby was moved to a small door and the path to the reception was a tiny maze due to renovation of the hotel lobby. The problem was that they forget to mention it during the booking process. The ambience of the room was what we expected but the mattress was so firm that I think it was an orthopedic mattress not that soft ones that we are used to. It was really not the most pleasant stay

Thank you for sharing your comments about your stay at Mercure BH Lourdes. We are sorry for the inconvenience and for not being able to meet your expectations. In our booking confirmations we inform you that we are in the process of renovating the hotel. We will check the issue of mattresses. We hope you will give us the opportunity for better service in an upcoming hosting. Sincerely, Nicole Costa Quality Coordinator

Aging, but still one of the better Mercure properties

Classificação TripAdvisor 4.0/5

fulgencio Family - 15/11/2018 Avaliação certificada TripAdvisor

The location and layout of this hotel are very good. Rooms are clean, spacious and comfortable. Room furnishings are in good condition. Beds are good. Bathrooms are great. The staff is helpful and excellent, particularly Eliene who made up our rooms every day. She's wonderful. She remembered us from prior stays at the property, and is consistently helpful and kind.That said, the property is showing its age. Hallway carpets are discolored and frayed. Some of the wood trim, particularly in the hallways, is scraped and scratched. At least the key slots in the elevators, always broken in the past, have been replaced with new units.We always stay at this property when we are in BH. It suits us best. We are confident economic recovery in Brasil will allow for some remodeling and renovation at the hotel. Remodeled or not, we will continue to stay at the property when we are in BH.

fulgencio, Thank you for taking the time to share your feedback.We will soon start renovating some of the hotel's rooms.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We hope to welcome you back to our hotel very soon! Sincerely, Nicole Costa Quality Coordinator

good service and good location

Classificação TripAdvisor 4.0/5

EdervalC Business - 11/08/2018 Avaliação certificada TripAdvisor

The only negative during my stay was that l stayed for a few nights and the hotel hasn't provide any upgrade and also the lost day l have to work the all day and flight in the evening and i could have a later check out.

We appreciate your comments regarding your stay in Mercure BH Lourdes.. We´ll share your impressions with our operational team. Unfortunately the hotel was having a high occupancy on the day which made it more difficult offer late check out. This feedback is very important to us as it gives us the opportunity to review internal processes and work on improvement points. We hope to serve you again and give you a positive impression of our services, corresponding to the standard to which we are accustomed to working. We are at your disposal for whatever you need. Sincerely, Nicole Costa Quality Coordinator

Great Place to Stay

Classificação TripAdvisor 5.0/5

fulgencio Family - 05/12/2017 Avaliação certificada TripAdvisor

This is a slightly aging property that's very nicely maintained and, as the title of this review implies, is a great place to stay. Clean, marginally luxurious, well-equipped and notably comfortable. Well priced. Also well located. We've stayed at this property before, and will surely stay there again. The VG rating for sleep quality stems from our sleeping with windows open. There's a lot of street racing and noisy vehicles passing by on Avenida Contorno at night. All night. Solution? Earplugs!

Fulgencio, Thank you for choosing our hotel in Belo Horizonte and share your impressions with the users of TripAdvisor. We hope to welcome you back to our hotel very soon! Sincerely, Nicole Costa Quality Coordinator

Awesome hotel!

Classificação TripAdvisor 5.0/5

Kim L Business - 06/10/2017 Avaliação certificada TripAdvisor

Lovely hotel, check in was great and I had a room on the 18th floor with a panoramic view of Belo Horizonte and the mountains. My room was just perfect, not too small and not too large. Everything worked properly which is something you cannot take for granted, i was in six different hotels in Brazil on this trip and this was the best hotel room. A special mention goes out to hotel staff Marco Silva who took time on his day off to meet me at the famous Mercado Central and help me select some of the famous local products available at the market. For a foreign visitor having a local show you around is the best! Thank you Marco, the hotel should be very proud of you as an employee.

Dear Kim We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Costa Quality Coordinator

Very good.

Classificação TripAdvisor 4.0/5

Luiz Flavio Di C Couples - 08/11/2016 Avaliação certificada TripAdvisor

Very good. Excellent services and emplacement. Next to the best restaurants. Some observations: the check in was too long. The bar could have a true bar tender. Good drinks are important to whom arrives in hotel after a hard day of work.

Dear Luiz Flavio, We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rodrigo Mangerotti General Manager

Mercury Lourdes BH

Classificação TripAdvisor 3.0/5

junnnninho Business - 24/10/2016 Avaliação certificada TripAdvisor

Good hotel on a nice location in BH, however poor services from checking, checkout, and also restaurant (specially low quality food for the price asked). It would be good to have more friendly employees at the front desk from the ones you had there.

Sr. Juninho, agradecemos a avaliação ao Mercure Belo Horizonte Lourdes. Possuimos um sistema de check in e out express, basta solicitar no ato de sua reserva e receberá orientações para agilizar sua passagem pelo front desk. Trata-se do projeto Welcome. Demais itens mencionados já foram motivo de reunião com as areas e em futuras estadas já perceberá de outra forma. Cordialmente, Rodrigo Mangerotti Gerente Geral

Nice option at Belo Horizonte's downtown area

Classificação TripAdvisor 4.0/5

AnaLuizaDaltro Solo travel - 28/08/2016 Avaliação certificada TripAdvisor

Good service provided by polite and efficient staff, clean and tidy rooms and facilities, good location, nice and varied room service menu, good working and convention infrastructure. Breakfast though was not so good, at least when you consider its expensive cost.

Dear Ana, We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rodrigo Mangerotti General Manager

Good rooms, good location.

Classificação TripAdvisor 3.0/5

jramalho_ibmec Family - 15/06/2016 Avaliação certificada TripAdvisor

Good hotel to stay in, with a very good "feijoada" on Saturdays... The rooms are comfortable, breakfast ok, but gym needs some improvement. For Accor club members, you need to double check the rate they're charging you when you're leaving. Also a note: taxis are always at the door, so look out if you're calling an Uber - as they can give you hostile looks.

Dear Mr. Ramalho, Thank you for taking the time to tell us about your experience at the Mercure Belo Horizonte Lourdes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rodrigo Mangerotti General Manager

Very good for the price

Classificação TripAdvisor 5.0/5

Sabatine Couples - 25/05/2016 Avaliação certificada TripAdvisor

The hotel is conveniently located in Belo Horizonte fancy area of Lourdes. Lot's of nice places and bar to go out. The hotel is modern, clean and on the privilege floor you have a wonderful view of the city.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rodrigo Mangerotti General Manager

Excelent

Classificação TripAdvisor 5.0/5

sergio303506 Business - 11/05/2016 Avaliação certificada TripAdvisor

Best recepcion. Prepared professionals. Nice and warm wellcome Wi-Fi workshops very well and the breakfast is something. All news papers Availble. Best neighborhood. The bar is Brandão new and they always invest.

Dear Guest Mr. Sergio, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rodrigo Mangerotti General Manager

BH Vacation

Classificação TripAdvisor 4.0/5

FHOM Family - 27/04/2016 Avaliação certificada TripAdvisor

Quality Mercure I was used to find unless the room cleanliness. Silence room, good bed. Nearby everyplace we need to go. Breakfast has a lot of options and is very good, althought I haven´t milk at Nespresso machine, because it was broken.

Dear sir, thank you for the comments regarding your experience at the Mercure Belo Horizonte Lourdes. We hope to welcome you again soon, Sincerely, Rodrigo Mangerotti general manager

I had many problems with to access Internet in the room.

Classificação TripAdvisor 4.0/5

luiz171059 Business - 04/02/2016 Avaliação certificada TripAdvisor

Between October and December of the 2015, I had many problems with access to internet in the room( all rooms) . Without access. When had access, the time to response was very bad. The services are excellent. The people are very good.

Dear Guest, Thank you for taking the time to tell us about your experience at Mercure BH Lourdes. This feedback is very important to us, it helps us to implement improvements and constants in the pursuit of our customer satisfaction. We are available for any need and expect to have you back with us. Best regards. Alexander Borges General Manager Mercure Belo Horizonte Lourdes

Continuing good service

Classificação TripAdvisor 4.0/5

DerNordErinnert Couples - 04/01/2016 Avaliação certificada TripAdvisor

My wife and I repeatedly stay in Mercure Lourdes and never repent from that loyalty. Location is quite good, close enough to the bohemian side of Belo Horizonte. Staff is always attentive, rooms are clean an cozy. Breakfast is good stuff though a little unoriginal and repetitious. Sargas restaurant serves excellent food and wine.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexander Borges General Manager Mercure Belo Horizonte Lourdes

An excellent hotel

Classificação TripAdvisor 5.0/5

Paula A Friends getaway - 04/01/2016 Avaliação certificada TripAdvisor

I stayed at Mercure Hotel and all I can say is that my expectations were overcome. An excellent hotel, great rooms, great space, very comfortable, great location. The price is good and worthy being paid. I indicate this hotel.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexander Borges General Manager Mercure Belo Horizonte Lourdes

Very nice but expected better cost benefit

Classificação TripAdvisor 3.0/5

opf78 Couples - 11/11/2015 Avaliação certificada TripAdvisor

I expected better cost benefit (like no extra cost for parking, a greater variety for breakfast and an open air swimming pool). Suites are quite nice, silent, comfortable and clean. Very good fitness room. Lobby bar with a pleasant atmosphere.

Dear Guest, Thank you for taking the time to tell us about your experience at Mercure BH Lourdes. This feedback is very important to us, it helps us to implement improvements and constants in the pursuit of our customer satisfaction. We are available for any need and expect to have you back with us. Best regards. Alexander Borges General Manager Mercure Belo Horizonte Lourdes

Mercure Belo Horizonte Lourdes

Classificação TripAdvisor 2.0/5

Carlos Fabio P Business - 19/10/2015 Avaliação certificada TripAdvisor

The hotel is nice. The staff is very good and so are the accomodations. So where is the problem? This hotel has THE WORST internet WiFi I have ever seen. You just can not use it, unless you try it 3 AM...

Dear Guest, Thank you for taking the time to tell us about your experience at Mercure BH Lourdes. This feedback is very important to us, it helps us to implement improvements and constants in the pursuit of our customer satisfaction. We are available for any need and expect to have you back with us. Best regards. Alexander Borges General Manager Mercure Belo Horizonte Lourdes

Good option in BH

Classificação TripAdvisor 4.0/5

Fernando_Domingues Business - 04/09/2015 Avaliação certificada TripAdvisor

The hotel is well located and the staff is correct. The breakfast is superb, excellent. I've used the conference rooms and they are confortable with a very good support. I strongly recommend for business meetings.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexander Borges General Manager Mercure Belo Horizonte Lourdes

Very good hotel

Classificação TripAdvisor 5.0/5

philippel733 Business - 28/06/2015 Avaliação certificada TripAdvisor

Very good hotel for both business and holiday stays. Rate is correct compared with other hotels nearby. Food is various at restaurant but also at room service, and quality is correct Service and front desk people are nice

Dear Guest, It is our pleasure to receive your comments regarding to your stay with us. We are happy to have had satisfied your expectations, since we only work with the one objective of offering a quality service to our clients. We are hoping to receive you anytime you come back to Belo Horizonte. We are at your entire disposal. Sincerely, Alexander Borges General Manager Mercure Belo Horizonte Lourdes

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