Dear Mr. B., Thank you very much for your excellent review and for sharing such detailed feedback about your week-long stay with us. We are delighted to hear that you enjoyed our convenient location and found it easy to explore Budapest thanks to the nearby metro, restaurants, supermarkets, and walking distance to Keleti railway station. It is also wonderful to know that you found your room spacious and comfortable, and that you appreciated the cleanliness and equipment of the bathroom. We are especially pleased that you enjoyed our breakfast selection as well as the atmosphere and design of our dining room, bar, and lobby. Your kind comments are a great recognition of our team's efforts. We are sorry, however, to hear about the difficulty you experienced with your room door. We understand how inconvenient it can be when a door does not open smoothly, and we appreciate you bringing this to our attention. We will make sure that this feedback is shared with our technical team for further inspection. Should you encounter any technical issue during a future stay, please do not hesitate to let us know. We will always do our best to assist and find a solution for you while you are still with us. Thank you once again for recommending Mövenpick Hotel Budapest Centre. We would be delighted to welcome you back for another enjoyable stay in Budapest. Kind regards, Alexandra Androvics Front Office Supervisor

Dear Mr. Crtotet, Thank you for your positive rating and for choosing Mövenpick Hotel Budapest Centre for your family holiday in Budapest. We are delighted to know that you enjoyed your time in our magnificent city. We hope your stay with us was a pleasant part of your family trip, and we would be delighted to welcome you and your family back on your next visit to Budapest. Kind regards, Alexandra Androvics Front Office Supervisor

Dear Ms. G., Thank you very much for taking the time to share your wonderful feedback following your stay at Mövenpick Hotel Budapest Centre. We are delighted to hear that you were pleased with the value for money, especially considering our central location and the quality of our services. It is wonderful to know that you enjoyed the cleanliness of your room, the comfort of our beds, and the wide selection available at breakfast. Your perfect rating and kind recommendation are a great source of motivation for our entire team. We always strive to provide our guests with a comfortable and enjoyable stay, and it is truly rewarding to know that we succeeded in making your visit a positive one. We hope to have the pleasure of welcoming you and your partner back to Mövenpick Hotel Budapest Centre on your next visit to Budapest. Warm regards, Nóra Vida Assistant Front Office Manager

Dear Mr. G., Thank you very much for your kind feedback and for rating your overall experience 90/100. We are delighted to hear that you enjoyed the soundproof quality of your room, our ideal location in Budapest and the warm welcome from our team. We are especially pleased that you highlighted the kindness and professionalism of our Reception colleague. We will be happy to share your appreciation with her, as such recognition is always greatly valued by our team. Thank you also for your 9/10 recommendation. We hope to have the pleasure of welcoming you back to Mövenpick Hotel Budapest Centre on your next visit to Budapest! Kind regards, Adam Sashalmi Front Office Supervisor Mövenpick Hotel Budapest Centre

Dear Mr. A., Thank you very much for sharing your feedback with us. We are delighted to hear that you found our hotel beautiful, welcoming, and comfortable, and that you enjoyed our hearty and varied breakfast. We sincerely apologize, however, for the shortcomings you experienced with the room cleaning service. Finding the bed unmade, bins not emptied, and the minibar not replenished is certainly not the level of service we aim to provide. We understand how disappointing this must have been and have shared your comments with our Housekeeping team for immediate review. Your feedback is very valuable in helping us improve our service. We hope to have the pleasure of welcoming you back to Mövenpick Hotel Budapest Centre and providing you with the high standard of housekeeping you should expect. Kind regards, Alexandra Androvics Front Office Supervisor

Dear Mr. R., Thank you very much for taking the time to share your wonderful feedback following your stay with us. We are delighted to hear that you found our hotel comfortable and enjoyed the friendliness of our team. Your kind words about our colleagues are truly appreciated and will be shared with the entire team. We are also pleased to know that you were satisfied with the cleanliness of the hotel, our breakfast selection, and the overall experience during your stay as an ALL Gold member. Receiving a perfect score from you is a great encouragement for us to continue delivering high-quality service to our guests. Thank you again for your excellent rating and recommendation. We look forward to welcoming you back to Mövenpick Hotel Budapest Centre for another pleasant stay in the future. Kind regards, Tamás Kollár Front Office Manager Mövenpick Hotel Budapest Centre

Dear Jean, Thank you very much for sharing your wonderful feedback and for your high rating. We are delighted to hear that you had an extremely pleasant stay with us and enjoyed our ideal location, with convenient access to various public transport options. It is also a pleasure to know that you appreciated the beautiful architecture of our historic building, our breakfast experience, and the enchanting atmosphere of our restaurant. Your kind words about our welcoming and friendly team are especially appreciated, and we will be happy to share your compliments with them. We look forward to welcoming you back to Mövenpick Hotel Budapest Centre for another memorable stay. Kind regards, Alexandra Androvics Front Office Supervisor

Dear Mr. H., Thank you for taking the time to share your feedback following your stay with us. We appreciate your positive comments regarding the ease of booking, our team, and the overall experience. At the same time, we are sorry to learn that some aspects of your stay did not meet your expectations. We understand your comments regarding the condition of the rooms and the cleanliness of certain areas. As Mövenpick Hotel Budapest Centre, we are continuously working on maintaining and improving our property while preserving the character of this historic building. Your feedback regarding the stained walls, carpets, and the overall appearance of the room has been shared with the relevant departments for further attention. We are also sorry to hear about the unpleasant smell you experienced during your stay. Please be assured that we take such observations seriously and will investigate the matter with our technical and housekeeping teams to ensure that the appropriate measures are taken. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back in the future and provide you with an experience that better reflects the Mövenpick standards we aim to deliver. Kind regards, Tamás Kollár Front Office Manager Mövenpick Hotel Budapest Centre

Dear Ms. B., Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay at Mövenpick Hotel Budapest Centre, especially the spacious and comfortable room, the breakfast selection, and the courteous service provided by our team. We are pleased to know that your family visit was a pleasant experience and that you appreciated our booking process and hotel facilities. Your feedback is highly valued and will be shared with our colleagues. We look forward to welcoming you and your family back again in the future. Kind regards, Tamás Kollár Front Office Manager Mövenpick Hotel Budapest Centre

Dear Nicolas, Thank you very much for choosing Novotel Budapest Centrum for your stay and for sharing your valuable feedback with us. We are delighted to hear that you enjoyed the spacious room, excellent soundproofing, and comfortable bedding. It is always a pleasure to know that our guests appreciate our efforts to provide a comfortable and relaxing stay. We do apologize for the issue with the shower drainage. We will certainly investigate the situation regarding the shower tray and take the necessary steps to ensure that the drainage system is functioning properly. We greatly appreciate you bringing this to our attention. Thank you for highlighting your experience with the Accor ALL App and the ease of booking. We always strive to ensure a seamless and user-friendly experience for our guests. Your feedback is invaluable, and we are grateful for your recommendation. We hope to welcome you back soon for another enjoyable stay. Kind regards, Tamas BONIS Front Office Manager Novotel Budapest Centrum

Dear Loloboyer, Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated the location and overall quality of Novotel Budapest Centrum and that you had a pleasant stay with us. We regret, however, that your arrival experience did not meet your expectations. Please allow us to clarify that early check-in is an additional service we offer, subject to room availability. In most cases, early check-in comes with an extra charge, while higher-tier members of our loyalty programme may enjoy this benefit as part of their status. We understand that after a long journey, waiting for check-in can be inconvenient, and we will certainly review how we can better communicate and accommodate such requests in the future. Additionally, we are sorry to hear about your interaction at reception. This does not reflect the level of hospitality we strive to provide, and we will address this matter with our team to ensure a more welcoming experience for our guests. We appreciate your loyalty as a Silver member of the ALL – Accor Live Limitless programme and hope to welcome you again in the future, offering you an even better experience. Best regards, Tamas BONIS - Front Office Manager

Dear Philippe, Thank you for choosing Novotel Budapest Centrum and for sharing your wonderful feedback! We are delighted to hear that you found our hotel comfortable and well-located, with easy access to the metro. It’s also great to know that you enjoyed our beautiful dining area and delicious meals. We truly appreciate your loyalty as a Silver member of the ALL – Accor Live Limitless programme. Your continued trust means a lot to us! Your high ratings across various aspects of your stay are very encouraging. We are especially happy that you were fully satisfied with the breakfast and our sustainable development initiatives. We hope to welcome you again soon for another enjoyable stay! Best regards, Tamas BONIS - Front Office Manager

Dear Denis S., Thank you for choosing Novotel Budapest Centrum and for taking the time to share your feedback. We are happy to hear that you enjoyed our charming hotel, convenient location near the metro, and diverse breakfast. We also appreciate your loyalty as a Classic member of ALL – Accor Live Limitless—it's always a pleasure to welcome you as a valued member! We apologize for the issues you encountered, particularly the lack of daily housekeeping, missing bathrobe, and absence of daily bottled water in your room. Please note that the bottled water is provided as a welcome amenity for your convenience. For additional water or beverages, our minibar service, with a price list provided, is available. Regarding housekeeping, our environmentally conscious approach allows for daily cleaning to be requested by hanging the “Cleaning Request” card on the door handle. This helps us reduce unnecessary resource usage and offers greater flexibility for our guests. We will make sure to better communicate this option in the future. Your comments on cleanliness are important to us, and we are committed to improving this aspect of our service. We truly appreciate your positive feedback on our check-in experience, accommodation, WiFi, breakfast, and our team, as well as your support for our sustainability initiatives. Denis, we would love the opportunity to welcome you back and provide an even better experience. We look forward to seeing you again in Budapest! Best regards, Tamas BONIS - Front Office Manager

Dear Fred, First and foremost, thank you for taking the time to share your thoughts and feedback. We truly appreciate your loyalty as a returning guest and are grateful to have had the opportunity to host you once again at Novotel Budapest Centrum. We are truly sorry to hear that your recent experience did not meet your expectations, particularly regarding the room temperature, the children's bed, and the lack of a welcome cocktail. We sincerely apologize for these shortcomings, especially on such a special occasion as your birthday. It’s always our goal to provide a warm, welcoming, and comfortable environment for our guests, and we deeply regret that we missed the mark in this instance. Regarding the room temperature, we understand how important it is to feel comfortable during your stay. We have made note of your concern and will ensure that the heating system is reviewed and adjusted to prevent such issues in the future. Should you ever face similar problems, please don’t hesitate to reach out to our team, who are available 24/7 to assist with any concerns you may have during your stay. In terms of the child’s bed, we will certainly look into this matter further to ensure that all bedding is appropriately sized and comfortable for our younger guests. Please know that we are committed to making every aspect of your stay as pleasant as possible, and this includes addressing any issues with room arrangements. On a more positive note, we are delighted to hear that you enjoyed our breakfast offerings and the Wi-Fi service. It’s wonderful to know that these aspects of your stay met your expectations. Our team will also be encouraged to know that their efforts contributed to these positive experiences. We do understand your frustration, and we would like to sincerely ask for another opportunity to show you the true level of service we are capable of providing. We are confident that with a closer look at the issues you've raised, your next stay will be far more enjoyable, and we would love to ensure that you leave with only positive memories of Novotel Budapest Centrum. Thank you once again for your feedback, and we hope to welcome you back soon with a far more satisfying experience. Best regards, Tamas BONIS - Front Office Manager

Dear Marc D., Thank you for taking the time to tell us about your experience at the Novotel Budapest Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Attila Lénárt Front Office Manager