Czysto. Dobre jedzenie

Hotel położony w centrum, ale nie przy głównych arteriach. Zaletą hotelu są bardzo duże pokoje, osobne toalety i bardzo wygodne łóżka. Dodatkowo - bar Winestone, z dużym wyborem win i dobrym jedzeniem. Zawsze wybieramy ten hotel!

Wszystko w porządku, śniadania bardzo dobre, szkoda tylko ze omlety były dostępne jedynie w ostatnim dniu pobytu czterodniowego oraz że już nie ma kawy na wynos.

Pokoje wygodne, obsługa ok. Hamburgery to jakaś porażka, chciałem zamówić wołowinę w stopniu wysmażenia medium a kelner powiedział, że serwujecie tylko well done. Jakiś dziwny standard, to mógłbym jeszcze zaakceptować ale wołowina dosłownie była utopiona w tłuszczu. Jeśli nie potraficie tego dobrze przygotować to radziłbym to wycofać. Tylko zniechęcacie klientów do kolejnej wizyty. Standard 4 gwiazdki zobowiązuje do przyzwoitej kuchni a tutaj było poniżej wszelkich standardów.

Wszystko pozytywnie. Parking - problematyczny wjazd

- Good points: good location, calm, et highly praised is the strict respect of sanitary rules at the entrance of the breakfast room ! - Disappointments: no slippers, no monitoring of the ventilation, light switches and electrical sockets are located only on one side of the double bed, which is quite annoying for a couple; the breakfast coffee was definitely at a "4 stars" hotel. As a loyal client, I was used to much better from Mercure Grand.

Overall, the hotel is very good. The room was very comfortable for three persons. Thank you very much for the welcome gift and welcome drink. The breakfast was very good. But, I would complain about the personnel at the reception. To be honest, I did not feel pleasant on arrival. The same experience was in the morning. It is not proper to give someone a welcome drink and then ask deposit for playing billiard. Especially that the other lady the night before did not ask us a deposit. However, the guys in the bar were very friendly.

The most excellent hotel in Warsaw. Staff and rooms, food and services exceeded my expectations. Room Service always on time and always soo nice. Everything I needed was delivered making me smile and glad. Thank you.

no complaints at all, the hotel is well located, modern, friendly, all okay. But fast-check-out went wrong. Although I left right contact details, the invoice was not correct. Please be more accurate. Thanks.

As a Platinum member of All I expected very good service as I get in all Accor hotels. At Mercure Warsaw Grand looks like they dont follow the rules of welcome service for members of All programme - no welcome pacage :-(

Sadly, my second stay was disapointing, the only chocolate in the Chocolate Room was the paint not even the promised Hot Chocolate, even the minibar only had a rice crispy bar. Shower pressure was low

Like all Accor hotels in Warsaw, this hotel did not disappoint me. It was my first time there and I was delighted. Staff was overly friendly and welcoming. I was offered late check out, room upgrade and all extras as a platinum member. I will definitely be back. Thank you!

The hotel and the breakfast was good., room was clean and quiet. the personal was not helpful, they have issues wrong invoice and after 2 weeks of calling nothing changed. I would never choose again the same hotel in Warsaw.

It's a great hotel, still under the upgrade which is worth to mention. The staff is very friendly. I found my room bigger than usual for that price in Warsaw and- which is also important- far more comfortable. Very strong 4-starts hotel. Also Winestone restaurant worth to mention because of friendly service, good vine and food.

It was our first time visit Warsaw and this hotel. Hotel is amazing make big impresion from outside and inside you can feel high standrads. Check-in was easy and staff very helpful. It was our first anniversay hotel make our stay more special thank you so much specialy for Ernest who look after us. Hotel is allocate in perfect place not that far from old town, or big shoping center zlote tarasy.