Hotel Sofitel Warsaw Victoria 5 estrelas

You have to keep in mind that this is a review for a Sofitel and not for an Ibis meaning that the rooms and service are excellent but is exactly as you would expect from a Sofitel. The reception was perfect and very friendly where they went the extra mile to make your stay pleasant. The hotel itself is a bit outdated without it being disturbing. Breakfast is very nice but I was missing a little bit the extra touch in comparison with Novotel / Mercure. The bar is nice but it was a pleasant surprise that the bartender made a cocktail that wasn't in the standard selection. Overall a very pleasant experience.

This is the best hotel in Warsaw and even in this part of Europe . Try yourself and you will see . Very well placed with an easy access to the old town and main economic point of interest . Large view to the old part of the city and the swimming pool you have never seen .

This is my second stay at the hotel and I was warmly welcomed with a personal note and the service was it extended before the room upgrade was a welcome surprise and all the amenities and facilities are fantastic I highly recommend the pool and also having a drink at the bar with a fantastic view of the local monument and, we got to watch the military training for a big Parade right from my hotel window

Everything is great, the breakfast is good, maybe it could be better, in the sense of a bigger offer and the cakes are missing, otherwise it is very tasty . Room it is big and have a super sound system Bose .

Very nice property overall, confy rooms with peraphs the most confortable bed I slept in accross the numerous InterContinental properties and Sofitel I’ve stayed in Junior suites, front desk and F&B staff are amazing. Pool and fitness area tiny but neat. Breakfast is slightly underwhelming for this brand, and feels way more like a Hilton or other midrange chain buffet than a palace breakfast. Elevators are scarce, which leads to unusual waiting times. Finale, this is often the case with luxury properties, parking is heavily overpriced, amounting sometimes as much as half the room rate.

Top location, great service, high-quality room furnishings, 100% hygiene .I've been staying at the Sofitel for over 4 years and you can always tell the same high quality of service. The price / performance ratio is also very good, especially if it is possible to book early

The Service was exellent(check in and check out).Room service for breakfast and dinner without complaint. Room was perfect with the view on square. The most important in this covid time was the good organized hygenic concept.

During my previous stay I had a few issues so got in touch with the Guest Relations Manager Malgorzata and she was wonderful. She heated the swimming pool up for me as I had found it far too cold during my previous visit and I was lucky enough to have it to myself twice as they limited the number of guests due to Covid. As a Gold Accor member I was upgraded to a suite and found a nice welcome gift and got some flowers the second day which I really appreciated. The Accor loyalty programme is really one of the best ones I belong to and when staying at a Sofitel you always feel really looked after and in 2 weeks I will be staying at the Obelisk Sofitel in Dubai. I was so sad to discover that the Sofitel in Wroclaw had closed down, I was staying in their Presidential Suite the night before the country went into lockdown and then the hotel closed down permanently which is a great loss. The restaurant at the Sofitel Victoria was closed but I highly recommend Epoka across the road next to the Raffles hotel which is also part of the Accor chain. The Raffles hotel has an excellent bar and restaurant where I had lunch one day. I had dinner in the Sofitel bar one night and was disappointed that when the man at the table next to me left, no-one bothered to clean the table despite all the Covid rules and they weren't exactly overworked as there was hardly anyone there. The hotel quoted me 300 PLN for an airport transport, I just got a taxi and paid the fixed price of 55 PLN. It only takes 10 minutes to get to and from the airport so the high price proposed by the hotel really isn't worth it. I will of course stay here again on my next visit and hopefully will be able to have dinner in the restaurant which was very good during my previous visit.

For those who remember this hotel over time it is one of the icons of Warsaw hotel landscape, ex-Victoria hotel. Great place, location, service, design, comfort, despite Covid restrictions the hotel team did their best to feel warm and welcome.

I am staying at Sofitel Victoria several times a year and during this period of pandemie you are attentive to all sanitary rules. It is important when you are travelling for your job 2 or 3 times per months. I can confirm that I was secure at Sofitel Victoria. Indoor pool (restricted number of guests in the same time) - Lobby bar with enough space between table and plastic menus (to be disinfected after every guests - jelly box in Elevators. In the room some accessories has been deleted like pen - paper note - shoehorn- laundry bag but I presume it is to avoid additionnal risk of contamination (It needs to be explain to the guest at the check in). Important point is the service I asked them for the first time in the past 5 years I am visiting the hotel assistance due to the fact I was sick... during this period it is very stressful. In 1H30 I had a doctor speaking english in my room / the concierge (special thanks to him) sent somebody of the hotel to collect the medecines from the pharmacy / collect my company car on the public parking to put it in the hotels one / organize the room service for breakfast - Diner untill recovering my health / phone me regularly to check if I was ok or if I need something special. I was very pleasantly surprise by the attitude of the Sofitel staff. finally i stayed 6 nights instead of 3 (that I did not plan but it was necessare to recover a good health) but the view on the main place give me opportunity to assist to all dress rehearsal of national festivities.

We went here with our family after a business stay I did a few years ago. This is a luxury hotel in which we booked a superior suite with view on the Pilsudski square. The room was located on the 7th floor (top floor). Acustic insulation was very good. A newspaper was waiting for us every morning. In the basement there is a nice swimming pool. The breakfast is very rich with fresh fruits, juices, eggs, pancakes and waffles. Moreover you get what you pay for : excellent service and friendly staff!

Muito boa ! A única situação que não fiquei feliz foi que durante uma estadia de 6 noites a mudança dos lençóis foi frita uma única vez!

Our stay at this wonderful hotel and conference center worked very well for us, and we are looking forward in continuing our strong collaboration on a magnificent stays in Warsaw. Thank you to the whole team. It was highly appreciated all the attention you gave us and our guests.

Hotel bem localizado, próximo a pontos de ônibus e metrô. Próximo ao centro e estação central. Várias opções de restaurantes próximos. Quanto ao quarto, cama tamanho king, bem confortável, mimos disponíveis, mobiliário não é atual, mas bonito e agradável. Café da manhã no estilo continental, por sinal surpreendente. Restaurante amplo, decoração maravilhosa. Várias opções de pães, sucos, queijos, tudo o que você precisa! Minha experiência, infelizmente não foi boa no quesito atendimento. Funcionários, em geral (não todos) sem simpatia de um hotel 5*, quanto mais Sofitel. Não sorriem, te atendem como obrigação. Minha pior experiência foi ao utilizar a área de academia e piscina. Ao entrar, não havia ninguém, ao pegar duas toalhas, de repente surge um funcionário apressado, me manda preencher um papel com meu número de quarto, nome e assinar. Vai me mostrando o espaço, como alguém que estivesse apressado, com um inglês rápido, quase não dando para entender. Ao ir embora, estava com um copo para jogar no lixo, ao entregar as toalhas, ia pedir ao funcionário para jogar fora, entretanto, de forma grosseira e surpreendente o mesmo me mandou dar a volta, entrar na área de piscina e eu mesmo jogar o copo no lixo. Como assim??? Onde está a proatividade do funcionário para jogar meu copo fora? E sua elegância? Realmente ficou a desejar. Afinal, ficamos hospedados em um dos melhores hotéis da cidade. Nem a linha Mercure 4* - nos prestou um serviço tão sem classe e carisma. Resumo: vale a pena, pela qualidade da estrutura, mas não vá pensando que o atendimento de todos será cordial e condizente com a linha Sofitel.

Great place. With the French touch. Walking distance to the old city. I’m used to stay in Sofitel hotel. Always satisfied. I enjoyed the quality of service and the room or suite. I recommend this hotel definitely.