Hotel Mercure Warszawa Grand 4 estrelas

Nota clientes Avis 4.5/5 8.987 comentários

Hotel aprovado por ALLSAFE

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Hotel Mercure Warszawa Grand
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Extras do hotel

  • Situado no centro, perto do Palácio da Cultura, do Estádio Nacional PGE e do centro histórico

  • Boas ligações aos transp. públicos: elétr./metro a 5 min., estação ferrov. a 15 min.

  • Certificação ALLSAFE: implementamos normas de higiene e segurança

  • Lobby moderno e funcional concebido para a sua conveniência

  • Estacionamento de hotel ao ar livre e subterrâneo para hóspedes

Este hotel participa no Planet 21 e age em favor da Hospitalidade Positiva.

Serviços no hotel e nas proximidades

Check-in desde as 14h00

Check-out até às 12h00

Serviços a pagar

Serviços e informações práticas
  • Check-in online
  • Wi-fi/Acesso à Internet
  • Estacionamento
  • Acessibilidade para pessoas com mobilidade reduzida
  • Animais permitidos Serviços a pagar
  • Hotel 100% para não-fumantes
  • Ar condicionado
  • Idiomas falados no hotel
  • Recepção aberta 24 horas por dia
  • Check-in antecipado/Check-out tardio Serviços a pagar
  • Lavandaria
  • Loja souvenir/banca de jornais (próximo)
  • Concierge
Catering
  • Pequeno-almoço Serviços a pagar
  • 2 Restaurante(s)
  • 1 Bar(es)
  • Serviço de quarto
Lazer e atividades
  • Sala de ginástica
  • Sauna
Serviços empresariais
  • 9 Sala(s) de reunião

Localização do hotel

Hotel Mercure Warszawa Grand

28 Krucza Street
00-522 warsaw
poland

Tel: +48225832100

Fax: (+48)22/5832121

Check-in desde as 14h00

Check-out até às 12h00

  • ZTM :  175 FROM AIRPORT WSPÓLNA

  • STACJA METRA :  ALL TO CITY A13 CENTRUM

  • ZTM :  7-9-22-24-25 KRUCZA

  • De avião

    WARSAW OKECIE A 11 km / 6,84 milhas

  • De comboio

    WARSAW A 1 km / 0,62 milhas

GPS:52.227288, 21.018394

As nossas opções de alojamento

Uma vasta seleção de quartos confortáveis e espaçosos para atender às necessidades de todos os hóspedes e proporcionar um local ideal para trabalhar ou para descontrair.

Quarto clássico com 1 cama (140 cm de largura)

  • Número máx. de pessoas: 1
  • Superfície: Desde 21 / 226 sq ft
  • Vistas: Lado da cidade *

Sujeito a disponibilidade

  • Internet sem fios no quarto
  • Internet de alta velocidade
  • Água mineral grátis no quarto
  • Utensílios para chá/café
  • TV por satélite/cabo a cores(...)

Os nossos restaurantes e bares

GRAND'S BRASSERIE

Tipo de cozinha: Internacional

Comece o dia com um delicioso pequeno-almoço de bufete no nosso restaurante para pequeno-almoço, que lhe proporciona uma vasta seleção de pratos polacos e internacionais. A nossa simpática equipa dedica-se a proporcionar-lhe um serviço eficiente.

  • Segunda-feira -
  • Terça-feira -
  • Quarta-feira -
  • Quinta-feira -
  • Sexta-feira -
  • Sábado -
  • Domingo -

WINESTONE

Tipo de cozinha: Internacional

Um verdadeiro milagre da culinária, o restaurante Winestone encanta com a sua seleção mundial de vinhos e pratos fantásticos servidos em les planches (pratos na pedra). Embarque numa viagem gastronómica e explore a nossa cozinha a um preço atrativo.

  • Segunda-feira -
  • Terça-feira -
  • Quarta-feira -
  • Quinta-feira -
  • Sexta-feira -
  • Sábado -
  • Domingo -

WINESTONE

Um verdadeiro milagre da culinária, o restaurante Winestone encanta com a sua seleção mundial de vinhos e pratos fantásticos servidos em les planches (pratos na pedra). Embarque numa viagem gastronómica e explore a nossa cozinha a um preço atrativo.

Foto não contratual

  • Segunda-feira -
  • Terça-feira -
  • Quarta-feira -
  • Quinta-feira -
  • Sexta-feira -
  • Sábado -
  • Domingo -

As nossas reuniões e eventos

As nossas salas de reunião

  • Número de salas de reunião: 9

  • Tamanho máximo: 210

  • Capacidade máxima: 150 pessoas

  • Capacidade máxima para banquetes: 130 pessoas

Descobrir mais

Avaliações dos nossos clientes sobre o
Hotel Mercure Warszawa Grand

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL 4.5/5

8.987 comentários

tripadvisor

Classificação do TripAdvisor 4.5/5

2.810 comentários

2021 Certificado de Excelência do TripAdvisor
Certificado de excelência 2021

Excelente

Nota clientes Avis 5.0/5

Paulo B. Negócios - 04/05/2021 Comentários confirmados de ALL

Fiquei em um excelente quarto ! Tudo muito limpo e novo. Os staffs sao todos excepcionais ! Super recomendo !

Dear Paulo B., Thank you very much for your really kind and warm words:) We glad that your stay was pleasant and you took positive experiences with you. We also hope you'll visit us again in the near future as soon as it’ll be possible. See you and we send you a warm greetings from Warsaw. Ernest Podgórski Guest Experience Specialist

Wrong Invoice and not able to make any changes

Nota Tripadvisor 3.0/5

aceiaeste Business - 01/01/2020 Avaliação com certificação TripAdvisor

The hotel and the breakfast was good., room was clean and quiet. the personal was not helpful, they have issues wrong invoice and after 2 weeks of calling nothing changed. I would never choose again the same hotel in Warsaw.

Dear Guest, To help you with the invoice as soon as posiible,we need more datails regarding this. Please let us know about the dates of your reservation and what needs to be corrected on the invoice. Please contact us directly to e-mail address: h3384-fo@accor.com. We are looking forward to hear from you! Guest Experience Team

O Hotel é otimo

Nota clientes Avis 4.5/5

Maria C. Famílias - 23/10/2019 Comentários confirmados de ALL

O hotel é acolhedor e as pessoas muito simpáticas e pequeno almoço excelente.

muito bom

Nota clientes Avis 4.5/5

Filipe Negócios - 10/10/2019 Comentários confirmados de ALL

silencioso e limpo, poderia melhorar se substituíssem a esponja de engraxar sapatos todos os dias

Tudo muito bom

Nota clientes Avis 4.5/5

Marcos V. H. D. A. Casais - 04/09/2019 Comentários confirmados de ALL

Tive apenas um questão ,após efetuar meu check-out quando já estava em Cracóvia quase 5 horas após deixar o hotel ,recebi uma mensagem de uma tentativa de compra on-line do estabelecimento no valor de R$10,43 , isso me gerou um tremendo susto e desconforto , pois o cartão que paguei a hospedagem não está cadastrado no Booking , só utilizei para pagar no local , aguardo para saber oque foi essa tentativa de compra

Nota clientes Avis 5.0/5

Ana S. Casais - 23/08/2019 Comentários confirmados de ALL

A minha estadia foi esplêndida, o quarto ótimo, confortável, limpo e sucegado.

Great hotel in Warsaw

Nota Tripadvisor 5.0/5

Zygmunt Ł Business - 12/08/2019 Avaliação com certificação TripAdvisor

It's a great hotel, still under the upgrade which is worth to mention. The staff is very friendly. I found my room bigger than usual for that price in Warsaw and- which is also important- far more comfortable. Very strong 4-starts hotel. Also Winestone restaurant worth to mention because of friendly service, good vine and food.

Amazing time

Nota Tripadvisor 5.0/5

Seaside25555374408 Couples - 11/06/2019 Avaliação com certificação TripAdvisor

It was our first time visit Warsaw and this hotel. Hotel is amazing make big impresion from outside and inside you can feel high standrads. Check-in was easy and staff very helpful. It was our first anniversay hotel make our stay more special thank you so much specialy for Ernest who look after us. Hotel is allocate in perfect place not that far from old town, or big shoping center zlote tarasy.

Restaurant terrible service

Nota Tripadvisor 3.0/5

128helenw Business - 09/06/2019 Avaliação com certificação TripAdvisor

I don’t normally leave a negative comment like this but a couple of individuals (ladies) happen to let down the bar in this hotel. This is the bar sutuated to the right of the lobby by the front entrance. Their attitude to customers was rude and disrespectful. One of the ladies serving literally through a plate of food down on my table with clear anger and disdain. Why ? After a long day at work this service was rather shocking, unpleasant, unrelaxing and aggressive. Clearly the bar staff are unhappy about something. Needs to be sorted before the comments on social media go viral. Not good !

Grand hotel

Nota Tripadvisor 5.0/5

MASHMOOR123 Couples - 29/05/2019 Avaliação com certificação TripAdvisor

we had a wonderful stay in all 4 nights-we made an early check in rooms are cleaned, breakfast was amazing and the service was as well. 150 m from the center of town. certainly we will come back again

GOOD VALUE HOTEL IN CENTRAL WARSAW

Nota Tripadvisor 4.0/5

David A Friends getaway - 07/05/2019 Avaliação com certificação TripAdvisor

A newly renovated Mercure hotel which offers good value. Single room was small, but perfectly forms, with everything the single person would need for a five day stay. Heating and air conditioning work well and mean that one is not either hot or too cold. Staff friendly and very helpful. The attached restaurant "Winestore" has a very good wine list, at reasonable prices. Only ate there once, and that only a cheese plate. Acceptable range of cheeses. I will be returning.

Dear Davida, We very much appreciate your comments regarding your stay at our hotel. We are very happy that your stay was pleasant. We will share your comments with our team, and we sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you one more time and we hope to see you again Greetings from Warsaw Ernest Podgórski Guest Experience Department

Waiting too long for check in.Really too long

Nota Tripadvisor 3.0/5

Safari44851118367 Business - 22/04/2019 Avaliação com certificação TripAdvisor

Waiting too long for check in.Really too long ...you should improve this as waiting 15' is not acceptable; Where is the priority desk? Otherwise, hotel location is a plus with numerous good restaurants nearby

Dear Safari44851118367, Thank you for taking the time to tell us about your experience at our hotel. We very sorry that your experience with a check-in didn't meet your expectations; please allow us to express our sincerest apologies for this situation. We appreciate your sharing your concerns. We will share your comments with our team, and we sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is also our hope that you will give us the opportunity to better serve you in the near future. Greetings from Warsaw, Ernest Podgórski Guest Relations Department

Excelente hotel senti falta do conciege

Nota clientes Avis 4.0/5

Guilherme A. Negócios - 21/04/2019 Comentários confirmados de ALL

Minha experiência no hotel foi super positiva, atendentes são educados, tudo muito limpo e comida muito boa.

Dear Guilherme De Santana A., We very much appreciate your comments regarding your stay at our hotel :) We glad that your stay was pleasant and at the same time we hope to see you again, Kind regards, Ernest Podgórski Guest Experience Department

Boa Opção / Good Option

Nota clientes Avis 4.0/5

Luís B. Viajante individual - 17/04/2019 Comentários confirmados de ALL

Boa localização. Quarto espaçoso, bem equipado e limpo. Pequeno-almoço agradável (com variedade de opções; gostei bastante do sumo natural de maçã e cenoura; mas não sei porque é não houve crepes no segundo dia e acho que poderia haver mais fruta). Well located hotel. The room was spacious enough, well equipped and clean. Breakfast was pleasant (decent variety, really liked the carrot and apple fresh juice, but I wonder why there were no crepes on the second day and I thought there could be more fruit).

Dear Luis B., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always important for us to receive feedback from you. I will share your comments with our team, expecially this one regarding breakfast. . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are looking forward to your next visit at the Mercure Warszawa Grand hotel. Sincerely, Joanna Piotrowska Guest Relations Manager

Nice hotel, but pretty small room

Nota Tripadvisor 4.0/5

Navigator51616310616 Business - 04/04/2019 Avaliação com certificação TripAdvisor

I stayed in the hotel couple of nights. I am a silver member of Accorhotels program but in this hotel I never felt it. Lines for check and check out were long. The floor was divided to two types of rooms: regular and priority, when you enter the floor you can see if you are priority guest or not as they have signs near elevator. The room was clean but very small, It seemed that even in Ibis the rooms are bigger. Breakfasts were good.

Dear Guest, We very much appreciate your comments regarding your stay at our hotel. We would like to also apologize for any inconveniences which took a place during your last stay.We will share your comments with our team and we sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you one more time and we hope to see you again and at the same time we hope we'll have an opportunity to surprise you positively. Greetings from Warsaw, Ernest Podgórski Guest Relations Department

Warsaw Mercure Grand hotel

Nota Tripadvisor 5.0/5

MariusVNO Business - 19/02/2019 Avaliação com certificação TripAdvisor

I have stayed in this hotel in February, it was nice hotel in the center of the town. Everything is reachable on foot. The rooms where clean, the bar was ok too. Some of the rooms are refurbished in football stile, so if you are not a fan of football book another room, or your sense of humor is high enough. :)

Dear Marius, We very appreciate regarding your really kind and warm feedback:) You even don't know how much we are happy that you've enjoyed your stay with us! :) At the same time we hope it wasn't your last visit and we'll have an opportunity to welcome you again in the near future:) See you and we send you sunny greetings from Warsaw. Kind regards Ernest Podgórski Guest Relations

Muito bom!

Nota clientes Avis 4.0/5

Monica T. Casais - 04/02/2019 Comentários confirmados de ALL

Quarto bom, , nao e claro pela manha, logo calização, instalaçoes e cafe da manha muito bons. Banheiro otimo, só as toalhas precisam sermelhores.

Dear Monica T., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always important for us to receive feedback from you. I will share your comments with our team, especially those regarding the quality of towels. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be much better than the previous one. Sincerely, Joanna Piotrowska Guest Relations Manager

Great, comfortable stay

Nota Tripadvisor 5.0/5

Zygmunt Ł Business - 28/01/2019 Avaliação com certificação TripAdvisor

Great hotel, with friendly service. I was very satisfied from my room, everything was in a good shape, created luxury atmosphere. It's great value! Also breakfast- one of the best offers which I met in Poland.

Dear Zygmunt Ł, Thank you very very much for rewarded us with a lots of warm and really kind words. We are extremely happy that your stay was pleasant. At the same time we hope you'll visit us again as soon as possible. Greetings from Warsaw, Kind regards Ernest Podgóski Guest Relations

Always Welcomed

Nota Tripadvisor 5.0/5

Stay23494376381 Business - 13/01/2019 Avaliação com certificação TripAdvisor

I have stayed here many times over the last few year and always welcomed. all the staff and friend and helpfully. Rooms excellent quality and the whole hotel is very clean. Breakfast can be very busy but there is always pliantly of food and nothing ever empty, there is s large selection to meet all tastes. The Bar is very nice and food very good - the bar also serves food until after 11pm which is very useful for me as I normally arrive late. I always try to book this hotel when I stay in Warsaw.

Dear Guest, You have no idea, how many joy and positive energy has filled our hearts after reading your feedback:) We are extremely proud that you have such a good opinion about us! Thank you very much! We are glad that to your stay was pleasant and every time you spend a nice time with us. We hope we will have an opportunity to welcome you again in the near future:) See you and warm greetings from Warsaw! Kind regards Ernest Podgóski Guest Relations

New Year wonderful stay

Nota Tripadvisor 5.0/5

GMRausis Couples - 09/01/2019 Avaliação com certificação TripAdvisor

Excellent clean and spacious room 426, comfortable bed, urban view. The location is very close to City center but quiet, service was attentive and helpful (reception, restaurent, bar). Good quality of wifi signal.

Dear GMRausis, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We are very happy that your stay was pleasant. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you one more time and we hope to see you again :) Kind regards Ernest Podgórski Guest Relations

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