Novotel Muenchen City bintang 4

I stayed in the hotel for 3 nights. It is very well located, the breakfast is good and the room is nice but in the second night a stranger called to my my room's phone in the middle of the night, confirming the room number and asking if he could make me company and saying very disturbing things. I got really nervous and felt really unsafe because this person needed to know the hotel number and room lines and now he knew I that I was in my room. Called the reception and they told me other customer had complaint. I couldn't sleep well the rest of the time there because I was feeling really unsafe, especially after reading some comments about the security here. There is no way of locking the room from inside, no camaras in the hallways (at least that I could see) and now security measures at reception to prevent anyone from going to the rooms.

New modern hotel with great facilities .Rooms were comfortable and roomy with good linen and pillows . Fab buffet breakfast lots of choices and the bar served good food in the evening too . A short ten minute walk into old town .

The room was nice but there were several alarming experiences during my 2 nights stay with my husband. We checked in at 3pm. About 30 mins to an hour later, there was a knock on the door but before we even had the chance to respond the door opened. A woman in dress shirt and skirt said she was just checking on room service. We did not order anything at all! Next day, we were out from morning till night. Came back and noticed that our luggages were rummaged. We knew immediately because we repacked the day before and avoided touching certain parts (to avoid repacks since it was the last 2 nights of the trip). Luckily, nothing was lost as our valuables are with us. The next morning at 8am (on our check out day), another knock on the door. Again, before we could respond the door opened. A different woman, this time in house cleaning attire, appeared. She saw us in the room and quickly apologized and closed the door. Check out time is at 12pm and usually hotels don't do housekeeping on check out days so this is just weird. We felt unsafe that anybody can just open the door anytime. It was not possible to lock the door from inside. There is a knob lock inside but it does not work. Also, the concierge allows for keeping luggages but the luggages are not tagged. They just give you tabs for the number of luggages you have but ask you what the luggages look like when you claim them. Separately, youtube and netflix does not work on the tvs.

Worst internet i have ever experienced... and I have been around since internet started:) I could not get enough reception to authenticate at the desk in the room so had to stand close to the door to get the internet working... then sit down and hope it does not drop mid call. I contacted the front desk and they said it was my corporate security policy.... I am involved in computers and internet security for business... this is just a bad network in the hotel. The simple fact they have 2 networks is an indication it is not well set up. They should update the network. Other than that, the breakfast was good, room is ok. (otherwise it would be one star)

Stayed for 2 nights. Great Hotel! Spacious room, very well located, few minutes walking for the old city centre, for the Marienplatz. excelent breakfast, good wellness centre. Me and my wife loved the hotel!!!!!