Hotel Novotel Wellington 4 estrelas

Classificação clientes Avis 4.4/5 8.713 comentários

Hotel ALLSAFE. Aprovado

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Quarto 1

Número de pessoas
Idade das crianças

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Accor Live Limitless

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+ 21 Serviços

Extras do hotel

  • Acesso direto aos distritos empresariais e comerciais

  • Breve caminhada até a orla da praia e espaços para eventos

  • Jantar no moderno restaurante e bar Caucus

  • Instalações modernas - TV LCD conectável, base para iPod/iPad®

  • Vistas deslumbrantes do porto e da cidade

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Serviços no hotel e nas proximidades

Check-in a partir das 14h00

Check out até as 11h00

Serviços pagos

Serviços e informações práticas
  • Check-in on-line
  • Wi-Fi/Acesso à internet
  • Estacionamento
  • Acessibilidade para pessoas com mobilidade reduzida
  • Hotel 100% não-fumante
  • Climatizado
  • Idiomas falados no hotel
  • Recepção aberta 24 horas por dia
  • Check-in antecipado/Late check-outServiços pagos
  • Lavagem a seco / Ferro de passarServiços pagos
  • Mensageiro
  • Concierge
Alimentação
  • Café da manhãServiços pagos
  • 1 Restaurante(s)
  • 1 Bar(es)
  • Serviço de quarto
Lazer e atividades
  • Academia
Serviços de negócios
  • 1 Sala(s) de reuniões
  • Hotel de convenções
  • Web Corner em um Mac
  • Serviço de cópia/impressão disponível

Localização do hotel

Novotel Wellington

133 The Terrace
6011 wellington
new zealand

Tel: +6449181900

Fax: (+64)4/9181901

Check-in a partir das 14h00

Check out até as 11h00

  • TRANZ RAIL :  INTER CITY BU WELLINGTON

  • De avião

    WELLINGTON INTLAIRPORT A 9,66 km / 6 milhas

GPS:-41.28376, 174.774502

Nossas acomodações

Quarto moderno e espaçoso com opção de 1 cama king size ou 2 camas de casal, banheira/chuveiro, área de trabalho ergonômica, TV LCD com filmes pagos e acesso à Internet WIFI, secador de cabelos, minibar, chá/café. Até 2 adultos e 2 crianças. Quarto moderno e espaçoso com vista para a cidade ou o porto, opção de 1 cama king size ou 2 camas de casal, banheira/ducha, área de trabalho ergonômica, TV LCD com filmes pagos e WIFI, secador de cabelos, minibar, chá/café. Até 2 adultos e 2 crianças.

Quarto Superior com 1 cama king size

Sala/quarto acessível
  • Número máximo de pessoas: 2
  • Superfície: A partir de 25 / 269 sq ft
  • Internet sem fio no seu quarto
  • Internet de alta velocidade
  • Instalações para fazer café/chá
  • TV em cores por satélite/cabo
  • Produtos para banheiro(...)

Quarto Superior Twin com 2 camas de casal

  • Número máximo de pessoas: 4
  • Superfície: A partir de 25 / 269 sq ft
  • Internet sem fio no seu quarto
  • Internet de alta velocidade
  • Instalações para fazer café/chá
  • TV em cores por satélite/cabo
  • Produtos para banheiro(...)

Quarto superior com 1 cama king size e vista para a cidade

  • Número máximo de pessoas: 2
  • Superfície: A partir de 25 / 269 sq ft
  • Vistas: Voltado para a cidade *

Sujeito à disponibilidade

  • Internet sem fio no seu quarto
  • Internet de alta velocidade
  • Instalações para fazer café/chá
  • TV em cores por satélite/cabo
  • Produtos para banheiro(...)

Quarto Executivo com 1 cama king size

  • Número máximo de pessoas: 2
  • Superfície: A partir de 25 / 269 sq ft
  • Vistas: Voltado para a cidade *

Sujeito à disponibilidade

  • Internet sem fio no seu quarto
  • Internet de alta velocidade
  • Água mineral grátis no quarto
  • Instalações para fazer café/chá
  • TV em cores por satélite/cabo(...)

Quarto superior com 2 camas de casal e vista para a cidade

  • Número máximo de pessoas: 4
  • Superfície: A partir de 25 / 269 sq ft
  • Vistas: Voltado para a cidade *

Sujeito à disponibilidade

  • Internet sem fio no seu quarto
  • Internet de alta velocidade
  • Instalações para fazer café/chá
  • TV em cores por satélite/cabo
  • Produtos para banheiro(...)

Quarto executivo com 2 camas de casal

  • Número máximo de pessoas: 4
  • Superfície: A partir de 25 / 269 sq ft
  • Vistas: Voltado para a cidade *

Sujeito à disponibilidade

  • Internet sem fio no seu quarto
  • Internet de alta velocidade
  • Instalações para fazer café/chá
  • TV em cores por satélite/cabo
  • Produtos para banheiro(...)
Quartos

Nossos restaurantes e bares

CAUCUS RESTAURANT

Tipo de culinária: Internacional

O restaurante e bar Caucus oferece cozinha neozelandesa contemporânea em um ambiente relaxante. Ele apresenta buffet de café da manhã (6h30 às 10h), refeições durante o dia (10h às 18h), jantar à la carte (18h às 22h) e serviço de quarto 24h.

Menu (PDF)

Almoço

12:00 - 18:00

  • Seg
  • Ter
  • Qua
  • Qui
  • Sex
  • Sáb
  • Dom

Jantar

18:00 - 22:00

  • Seg
  • Ter
  • Qua
  • Qui
  • Sex
  • Sáb
  • Dom

CAUCUS BAR

Foto não contratual

O Caucus Bar oferece ampla seleção de bebidas e lanches. Você tem o prazer de assistir às partidas esportivas mais recentes ou às notícias diárias. Bar para não fumantes.

Almoço

  • Seg
  • Ter
  • Qua
  • Qui
  • Sex
  • Sáb
  • Dom

Jantar

  • Seg
  • Ter
  • Qua
  • Qui
  • Sex
  • Sáb
  • Dom

Suas reuniões e eventos

Nossas salas de reuniões

  • Número de salas de reuniões: 1

  • Tamanho máximo: 30

  • Capacidade máxima: 16 pessoas

  • Capacidade máxima para banquete: 14 pessoas

Saiba mais

Avaliações dos nossos hóspedes para
Novotel Wellington

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.4/5

8.713 comentários

tripadvisor

Classificação no TripAdvisor 4.0/5

2.415 comentários

2020 Certificado de Excelência Trip Advisor
Certificado de excelência 2020

Nice hotel in central location

Classificação TripAdvisor 5.0/5

julieeballantyne Business - 05/04/2021 Avaliação certificada TripAdvisor

I stayed overnight for business. The room was well appointed and clean. The staff were helpful. As an Accor club member, I received a free welcome drink which was appreciated. The room had a harbour view, a desk, large bed, flat screen TV. The bathroom was nicely furnished although not super-new, with a shower over a bath - I have no complaints though. Only thing missing - a nespresso coffee machine in the room

We very much appreciate your comments regarding your stay at the Novotel Wellington. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, Puneeth Talari Front Office Manager

Great place to stay

Classificação TripAdvisor 5.0/5

Camper66366128043 03/04/2021 Avaliação certificada TripAdvisor

Such a convenient place to stay for central Wellington. The service and cleanliness of the hotel was spot on. The only slight negative was the price of the breakfasts seemed a bit high but not a problem as plenty of options nearby. Will definitely stay there whenever in Wellington.

Thank you for your feedback. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to improve our services. Thank you, Puneeth Talari Front Office Manager

People care, but the hotel needs some work

Classificação TripAdvisor 2.0/5

kiwitravellers2 Business - 11/03/2021 Avaliação certificada TripAdvisor

Firstly, the air conditioning doesn't work and the windows don't open. So the room is very hot and it's hard to sleep. They offered a fan, but all that really did was blow the hot air around the room. ALl other rooms were the same, so it appears to be a central problem. Next, the WIFI is very poor and keeps dropping out. If you're planning on working online, I wouldn't bother. Lastly, the "Same Day" laundry service is actually Next Day. Other than that the rooms are clean and tidy, the food is good and the people friendly. There are foundation issues as described above however.

Dear Guest, Thank you for your feedback. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to improve our services. Puneeth Talari Front Office Manager

Good Location in the CBD

Classificação TripAdvisor 4.0/5

Brian S 11/03/2021 Avaliação certificada TripAdvisor

Novotel Wellington is a very good hotel with great amenities situated centrally on the Terrace within easy location to the waterfront, the cable car and stadium and central shopping amenities on Lambton Quay. Their is very limited parking but access to a parking lot next door is handy. Not much of a view even though we were located on the 10th floor, just overlooking the Terrace and similarly sized buildings surrounding. Staff were great, rooms were clean and food was good. I would say I only had a problem with the cost, so booking in advance (except for events) is not the best option as the rates were significantly lower during our stay. The duty manager did his best to help out within his limited power given the massive difference.

Thank you for your feedback. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to improve our services. Puneeth Talari Front Office Manager

Amazing Stay as always

Classificação TripAdvisor 5.0/5

Vadernz 10/03/2021 Avaliação certificada TripAdvisor

Great staff, great food, amazingly comfortable beds & pillows, spotless rooms & bathrooms, centrally located. Just a short walk to everything you need. One of our top Hotels and its why we keep coming back. AWESOME !!!!!!!!!

Kia Ora, Thank you again for sharing your experience. The team really appreciated your kind words of encouragement. It is so pleasing to know that when our guest leave the hotel we have made a long lasting impression by delivery our unique but friendly New Zealand hospitality. Your words are very kind and I'll ensure this is circulated to all departments Kind regards, Puneeth Talari Front Office Manager

Stay the 21st Feb

Classificação TripAdvisor 3.0/5

maddie_coertzen13 27/02/2021 Avaliação certificada TripAdvisor

When we phoned to book rooms we book a parking spot and on arrival was told that it's a first come first served bases to get a car park. Front of house guy was not very help full on arrival. Was also not told that the buffet breakfast was only continental and hot food had to be ordered ( one serving). Rooms were good except ledges and air vents not dusted.

Disappointing

Classificação TripAdvisor 3.0/5

kiwitraveller49 06/02/2021 Avaliação certificada TripAdvisor

Our previous stay was fraught with problems. We complained to management and were told that on our next stay, things would be put right. We emailed the manager two weeks before this stay to let them know we were coming back. Well, that was a waste of time, nothing special was done for us, and our room was worse than last time. Also, we were charged for coffee each day at breakfast, even though we signed no approval. As Accor Platinum members, we have always received complimentary coffee with our breakfast in Novotel hotels in NZ. There were some positives, the bed was comfortable, food at lunch and dinner was good and the location is superb. It was just disappointing not to have had things put right after our last stay

Location

Classificação TripAdvisor 4.0/5

Compass63146107135 02/02/2021 Avaliação certificada TripAdvisor

Great location, walking distance to cable cars, water front and variety of restaurants. Great sleep, love the variety of pillows available, we noticed no sirens going off at all hours of the night, gym compact but has what you need.

Staff need Training

Classificação TripAdvisor 3.0/5

Dream10079495775 01/02/2021 Avaliação certificada TripAdvisor

While the location and room itself is amazing and most staff are friendly we had several issues. 1. No car parking, staff did not really inform us of our options and it ended up costing us $80 and a ticket. 2. I forgot to put do not disturb sign on door hence at 8.30am a staff member must have knocked but I did not hear her. I was standing there half clothed and she proceeded to try to speak to me. I had to tell her to get out until I had dressed. Train your staff to be more careful about peoples privacy. This also happened on our first day so staff member should have been informed not to disturb us at that time of the morning. 3. We had an evening meal with family in the restaurant. The staff were inattentive, although we were on the later side. Our fish was badly over cooked - we ate it because we were hungry. We were not offered dessert menus. In fact a very poor meal. In the morning we had breakfast and found a hair in the honey, otherwise the breakfast was fine - but overpriced.

The front desk!

Classificação TripAdvisor 3.0/5

too19800 26/01/2021 Avaliação certificada TripAdvisor

The receptionist didn’t check my details properly! I had to ask for the welcome drinks vouchers! I actually paid a lot to be a member! I wouldn’t employ myself the receptionist who checked me out as she was so unfriendly!

Thank you for your feedback. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to improve our services.

Novotel great as always

Classificação TripAdvisor 5.0/5

raceyrussell 22/01/2021 Avaliação certificada TripAdvisor

Great location Central city Friendly and helpful team. There is a lift which goes down and directly into the downtown part of the city and cable car tram station. Easy walk to the waterfront Te Papa and the Beehive.

Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Great stay in Wellington

Classificação TripAdvisor 5.0/5

Sndp_r 12/01/2021 Avaliação certificada TripAdvisor

We had a good time staying here. The staff were very helpful. The manager also too great care of parking or SUV with roof box and bike rack. Breakfast was very good. Good value. Better with accor membership. Good access to city center and the botanic gardens.

Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Great Location and Excellent Staff

Classificação TripAdvisor 5.0/5

DonM850 Business - 02/12/2020 Avaliação certificada TripAdvisor

Phoned the night before and was able to be accommodated, and at a very reasonable rate. Had the breakfast which was of above-average standard and again, at a very reasonable rate. All staff members encountered were most helpful and obliging.

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Puneeth Talari Front Office Manager

Regular guest - a bit disapointed

Classificação TripAdvisor 3.0/5

KiwiKingF 23/11/2020 Avaliação certificada TripAdvisor

I arrived Friday night to a massive garlic and curry smell throughout the Lobby restaurant, guest lifts and lifts to Lambton Quay. The cafe Relish in the mall was cooking commercial quantities of curry - in kitchen facilities not equipped for this. The chef at the hotel confirmed he could smell it. The door onto the quay closes at 10pm and I was locked out. The Reception staff told me the key card lock has not worked for over a month so guests can't use the short cut. Thankfully at 10:30pm as I am a regular guest I knew that I needed to go to the James Cook entrance. But Reception said that the Hotel lock people and building manager of the mall have not organized themselves to fix the issue. Reception staff are NEVER at the desk ready to greet guests on approach. You always have to walk to the desk and wait for them to appear. Very poor! why not?

hank you for taking the time to tell us about your experience at Novotel Wellington. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Puneeth Talari Front Office Manager

Weekend stay

Classificação TripAdvisor 5.0/5

Dave L 16/11/2020 Avaliação certificada TripAdvisor

Lovely stay! Very comfy room, our pillows and bed were very comfortable. Loved the use of fair-trade complementary toiletries and few other environmental switches. Very handy location with access to two streets making it easy to go where-ever you want.

Hello Dave L, Thank you for the lovely review. I am glad that you found the room comfy and the location convenient for you during your stay. We do also pride ourselves in our use of fair trade products here at Novotel so we are glad you appreciated them also. We hope you will stay again with us soon. Peter Johnson Front Office Manager

patchy - good while not overall

Classificação TripAdvisor 3.0/5

petafraser2020 Business - 09/11/2020 Avaliação certificada TripAdvisor

I was very disappointed in breakfast not readily catering to GF. The GF bread was hard to find. When I was directed to where it was (at the bar) it was stale and the toaster for it (also at the bar) wasn't working. The bread itself isn't the best on the market as this type goes stale quickly.

Hello petafraser2020, Thank you for taking the time to review your stay. I apologize that you did not find our breakfast accommodating enough for your dietary requirements. I will pass this information on to our restaurant so that they can assess and make necessary changes to improve the service. We hope you will choose us again in the future. Peter Johnson Front Office Manager

Pleasant stay

Classificação TripAdvisor 5.0/5

FaymieLi 27/10/2020 Avaliação certificada TripAdvisor

Great service and staff was very friendly. Handy location. Haven't tired the restaurant but it looked good when I walked pass. You could easily get food from downstairs or the countdown next to it. The lift allows you to enter the hotel either from Lambton Quay or the Terrace which provides flexibility. Room is spacious and has everything I need.

Hello FaymieLi, Thank you for taking the time to review your stay with us. I am glad that you enjoyed your stay and welcome you back at any time. Peter Johnson Front Office Manager

Great location

Classificação TripAdvisor 5.0/5

Elizabeth D 26/10/2020 Avaliação certificada TripAdvisor

we had two nights here before our daughters wedding. The location is great with a lift that takes you onto Lambton Quay opposite 'David Jones'. The staff were really friendly and helpful, and our room had a beautiful view of the Harbour.

Hello Elizabeth D, Thank you for your kind words and we are glad that you enjoyed your stay with us. We hope that you will choose us again in the future. Peter Johnson Front Office Manager

City break with two grandchildren

Classificação TripAdvisor 4.0/5

John H 08/10/2020 Avaliação certificada TripAdvisor

We spent four nights here in Wellington with our two grandchildren a seven year old and a four year old. Very convenient to the city, the cable car and not too far to the zoo. The room was convenient with two double beds and a bath/ shower.Nice and quiet and comfortable. The two children were given welcome gifts on arrival, a nice touch. Drink vouchers for us. We all enjoyed the restaurant, the children particularly liked the breakfast selection.Good value with accor card.Thoroughly recommend.

Hi John H, Thank you for taking the time to review your stay with us. I am glad that you enjoyed your stay with us and found our staff welcoming and accommodating. We hope that you will choose us again in the future. Peter Johnson Front Office Manager

Staff need training in use of PPE

Classificação TripAdvisor 3.0/5

mrsBuckls Business - 16/08/2020 Avaliação certificada TripAdvisor

Generally a good stay. Rooms are clean and staff privide a great service. However, staff need training to understand why their mask should cover their nose (not sit uder it "because they can't breathe") and why they need to change their gloves regularly and not serve multiple tables with them on. Better to work without and wash hands often, in my view. This was mentioned on checkout, to the man who was also wearing his mask beneath his nose.

Hello mrsBuckls, Thank you for your feedback regarding your stay with us. Here at Novotel, we do take our current global situation seriously and strive to create an atmosphere that protects both our staff and our guests. Many procedures have been put in place to do just this. We are always finding ways to improve not only our services to our guests but the environment in which guest and team member must both inhabit. In accordance with this, we have spoken to all of our staff to reiterate the importance of wearing PPE properly regardless of current alert level. Thank you again for your comments and we hope to see you again in the future. Peter Johnson Front Office Manager

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